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Summary of reviewsOaks Brisbane Casino Tower Suites enjoys an exceptional location in the heart of Brisbane CBD, making it a top choice for travelers seeking convenience and accessibility. The proximity to key attractions like Queen Street Mall, the casino and Southbank Parklands, along with easy access to public transport and nearby amenities, enhances its appeal. Stunning views of the Brisbane River and cityscape further elevate the experience.
The hotel offers spacious, well-equipped rooms complete with full kitchens, washing machines, dryers and large balconies. Comfort is consistently noted with guests commending the comfortable beds and overall cleanliness. While some improvements could be made regarding room decor and specific amenities, the accommodations are generally seen as modern and well-maintained, particularly suited for families or extended stays.
The cleanliness of the hotel receives mixed reviews. Many guests find their rooms and common areas spotless, but inconsistencies have been reported, suggesting minor areas for enhancement. The reception and facilities generally maintain a high standard of cleanliness.
Staff at the hotel are frequently praised for their friendliness and professionalism. Numerous reviews highlight the excellent customer service provided by the reception and housekeeping, contributing to a welcoming atmosphere. Despite occasional reports of unprofessional behavior, the overall sentiment towards the staff is positive.
Wi-Fi service at the hotel is an area that requires improvement. Although some guests find the connection adequate, many have issues with its reliability and speed, along with the limitation on the number of devices allowed.
The gym, though small, is well-received for its cleanliness and essential equipment, along with the added benefit of a sauna, pool and spa. These facilities complement the hotel's amenities and contribute to a satisfying fitness and relaxation experience.
The pool area, featuring a large, clean pool with beautiful views, is a major highlight for many guests. The inviting poolside atmosphere, combined with wonderful leisure amenities, makes it a sought-after feature of the hotel.
The parking situation at the hotel shows significant room for improvement in terms of convenience and clarity. However, once secured, the on-site parking is appreciated for its security and accessibility.
The hotel's location near vibrant nightlife, restaurants and bars adds to its charm, offering ample dining and entertainment options within walking distance.
Overall, while there are areas for minor improvements, the Oaks Brisbane Casino Tower Suites is praised for its wonderful location, spacious rooms and excellent staff service. The balance of comfort and convenience makes it a favorable choice for travelers looking to explore Brisbane's vibrant urban life. Show more
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Categories
Aparthotel with Heated Pool
This property provides a large heated outdoor lap pool and a heated spa on Level 7. The pool area offers panoramic views of the city.
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Heated Pool Outdoor Pool
Aparthotel with Parking
Aparthotel with Gym
4-Star Aparthotel
Skyscraper Aparthotel
Aparthotel with Outdoor Pool
Room Types
One-Bedroom ApartmentThe One-Bedroom Apartment offers a spacious balcony and living area. It also features a fully equipped European-style kitchen and laundry facilities.
Two-Bedroom ApartmentFeaturing modern European style finishes, the Two-Bedroom Apartments offer comfort and convenience, with a fully equipped kitchen and a spacious balcony.
One-Bedroom Apartment with River ViewFeaturing a spacious balcony with views of the Brisbane River, the One-Bedroom Executive Apartments include a large living area and kitchen.
Two-Bedroom Apartment with River ViewBoasting views of the Brisbane River, the Two-Bedroom River View Apartments are stylishly furnished and feature a spacious balcony and kitchen.
Three-Bedroom Apartment with River ViewThis apartment features lovely river views from its private balcony. It also has a fully equipped kitchen and a private laundry.
Please note that there is no capacity for additional guests.
One-Bedroom Apartment - No HousekeepingThe One-Bedroom Apartment offers a spacious balcony and living area. It also features a fully equipped European-style kitchen and laundry facilities.
Two-Bedroom Apartment - No HousekeepingFeaturing modern European style finishes, the Two-Bedroom Apartments offer comfort and convenience, with a fully equipped kitchen and a spacious balcony.
One-Bedroom Apartment with River View - No HousekeepingFeaturing a spacious balcony with views of the Brisbane River, the One-Bedroom Executive Apartments include a large living area and kitchen.
Two-Bedroom Apartment with River View - No HousekeepingBoasting views of the Brisbane River, the Two-Bedroom River View Apartments are stylishly furnished and feature a spacious balcony and kitchen.
Three-Bedroom Apartment with River View - No HousekeepingThis spacious apartment comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a coffee machine, a seating area as well as river views. The unit has 3 beds.
Guest Reviews
7.9
Good
Location
The guest reviews for Oaks Brisbane Casino Tower Suites reveal a consensus about its exceptional location. Nestled in the heart of the Brisbane CBD, the hotel's proximity to key city attractions stands out as its greatest asset. Guests frequently highlight the ease of access to the Queen Street Mall, the casino and Southbank Parklands, all of which are within walking distance. The central location ensures that shopping, dining and entertainment options are readily available.
Moreover, the hotel offers stunning views of the Brisbane River and the cityscape, enhancing the overall experience. The convenient access to public transport and nearby amenities, including supermarkets and restaurants, further contributes to its appeal. Several reviews also commend the spacious and clean rooms with well-maintained facilities like the pool and spa area adding to the comfort of the stay.
Friendly and helpful staff are consistently praised, making the stay even more pleasant. For travelers looking for a hotel that puts them right in the middle of Brisbane's vibrant city life with excellent views and easy accessibility, Oaks Brisbane Casino Tower Suites appears to be a top choice.
Rooms
At Oaks Brisbane Casino Tower Suites, the standout feature of the accommodations is undoubtedly the spaciousness. Guests frequently praise the 'huge rooms,' with ample space being a recurring theme. The apartments are well-equipped with everything travelers might need, including full kitchens, washing machines, dryers and comfortable living areas. Additionally, many rooms boast large balconies with stunning views, enhancing the overall experience.
The comfort level in these rooms is high; beds are often highlighted as very comfortable and the rooms themselves are described as modern and well-furnished. The general cleanliness of the rooms garners positive feedback with many guests noting that the accommodations were clean and well-maintained.
However, there are a few areas that could use improvement. Some guests have mentioned dated decor and a need for refurbishment in certain rooms. Issues with air conditioning and occasional cleanliness oversights were also noted. Despite these minor setbacks, the overall impression remains positive.
The apartments are particularly suited for families or longer stays, given their size and the range of in-room amenities. The location is another significant advantage with many attractions and dining options within easy reach. The balcony views, especially over the Brisbane River, add a touch of luxury to the experience.
In summary, Oaks Brisbane Casino Tower Suites offers spacious, comfortable and well-equipped accommodations with a few minor areas for improvement. The fantastic location and stunning views further elevate the appeal of this well-regarded hotel.
Beds
Oaks Brisbane Casino Tower Suites offers a consistently high level of comfort with its beds, which are frequently praised by guests. Many reviewers highlight the beds as being amazing, incredibly comfortable and even super comfy, which ensures a restful night's sleep. Guests also appreciate the comfortable pillows that contribute to the overall bedding experience. The spaciousness of the beds is noted with multiple mentions of huge and big beds that add to the comfort. Cleanliness is another key feature with the beds often described as immaculate and the overall environment as clean and comfortable.
However, not all reviews are positive. There are occasional mentions of beds being too hard, sometimes leading to discomfort or a sore back upon waking. Some guests found the beds to be outdated with instances of two single beds pushed together instead of a proper double bed. Issues with pillows also arose with some guests finding them lumpy or not supportive enough.
Despite these occasional drawbacks, the majority of guest feedback revolves around the high comfort level of the beds, making Oaks Brisbane Casino Tower Suites a reliable choice for travelers seeking a good night's sleep. The wonderfully comfortable beds, combined with the prime location, contribute to a generally positive stay, though some improvements could enhance the overall bedding experience.
Cleanliness
Oaks Brisbane Casino Tower Suites offers a mixed experience when it comes to cleanliness. On a positive note, many guests have reported that the rooms and apartments are very clean, spacious and comfortable with several highlighting the spotlessly clean floors and excellent cleaning service. The cleanliness of the reception and the facilities also received praise, contributing to a positive first impression for many visitors.
However, the reviews do reveal some inconsistencies. While some guests found their rooms to be extremely clean and well-maintained, others experienced issues such as musty odors, stained carpets and dirty lift and hallways. A few rooms were reportedly not cleaned thoroughly before guests' arrival with specific mentions of dirty mirrors, stained linen and unsatisfactory conditions in bathrooms.
The hotel management seems to ensure that most areas of the property are kept clean, but there's room for improvement in maintaining the same standard throughout all the rooms and common areas. Overall, when the cleanliness meets expectations, guests find their stay very pleasant and comfortable.
Staff
At the Oaks Brisbane Casino Tower Suites, guests are frequently impressed by the friendly and attentive staff. Multiple reviews highlight the staff's warmth and professionalism, noting that they consistently go above and beyond to ensure guest satisfaction. From the front desk to housekeeping, the feedback reflects an overarching sentiment of hospitality and helpfulness.
Reception staff, in particular, receive high praise for their efficiency and courteousness with many guests commending their ability to handle requests effectively and provide excellent customer service. However, a few instances of unprofessional behavior were mentioned, which suggest occasional inconsistencies in service.
Despite these isolated incidents, the vast majority of reviews indicate that the staff's friendliness and willingness to assist create a welcoming atmosphere that significantly enhances the overall experience. Examples include staff accommodating late checkouts, reuniting guests with forgotten items and helping with local information, which contributes to making stays memorable and enjoyable.
In summary, while there are some minor areas for improvement, Oaks Brisbane Casino Tower Suites is generally regarded as a hotel where the staff's dedicated service and friendly demeanor are major highlights that contribute positively to guests' stays.
Wi-Fi
The WiFi experience at Oaks Brisbane Casino Tower Suites has been a mixed bag for guests. On the positive side, some found the WiFi access and speed to be quite good when it worked. However, many guests had issues with the reliability and quality of the connection. Common complaints included the limited allowance of only two to three devices per day and slow, often intermittent performance. Room-specific WiFi access also posed problems with several reviewers noting that it didn’t work in the bedrooms. Additionally, there was no free WiFi available in the rooms, which was contrary to some guests' expectations. Overall, while there were moments where the WiFi performed adequately, many found it to be disappointing and in need of improvement.
Gym
The Oaks Brisbane Casino Tower Suites offers a clean and tidy gym that receives positive feedback for its facilities. Guests appreciate the inclusion of basic cardio equipment such as treadmills and bikes. The gym, while small, is noted to be sufficient for a simple workout. The addition of a good sauna, along with a pool and spa, enhances the overall leisure experience with many guests highlighting these facilities as fantastic and unbelievable. Overall, the gym and associated amenities provide a satisfying fitness and relaxation experience for visitors.
Pool
Nestled within the vibrant cityscape, the Oaks Brisbane Casino Tower Suites offers an alluring pool experience that has captured the hearts of many guests. The pool area is consistently praised for its massive size, providing ample space for swimmers and loungers alike. Visitors frequently highlight the cleanliness and well-maintained condition of the pool, creating a refreshing and hygienic environment.
The poolside setting is equally inviting, offering fabulous views that enhance the overall relaxing ambiance. Families and individual travelers alike enjoy basking in the warm water and soaking in the scenic vistas around them. While some guests noted minor cleanliness issues, these instances appear to be outweighed by the overwhelmingly positive experiences.
The pool area is complemented by additional amenities such as a gym, spa and sauna, all of which are well-received for their quality and upkeep. Comfortable amenities and thoughtful maintenance contribute to a pleasurable stay, making the pool and its surroundings a major highlight of the hotel. The pool’s inviting atmosphere and excellent facilities promise a delightful retreat for guests seeking relaxation in the heart of Brisbane.
Parking
Reviews of the parking situation at Oaks Brisbane Casino Tower Suites highlight several concerns. Many guests found the parking difficult to locate and navigate with some describing it as complex, tight and hectic. It was noted that even pre-booked parking can be hard to find upon arrival and the lack of clear signage and instructions exacerbates the confusion. Some guests mentioned that the parking was overpriced at $39 per night and that street parking was often the only option available. Additionally, the limited number of parking spaces and the difficulty in access contributed to a less than satisfactory experience.
On a more positive note, a few reviews highlighted the security and ease offered by the on-site parking, once a space was secured. Some guests found the parking worth the extra cost and considered it manageable, praising it for being accessible and accommodating.
Overall, while the hotel's parking facilities offered some benefits, the general consensus indicates a need for improvement in terms of availability, clarity of instructions and overall convenience for guests.
Nightlife
The Oaks Brisbane Casino Tower Suites stands out as a prime location for those looking to immerse themselves in vibrant nightlife. Its close proximity to a variety of restaurants, bars and cafes ensures that dining and entertainment options are abundant. Guests appreciate the easy access to pubs with Suncorp Stadium also within reach for sports fans. The area around the building is bustling, offering a perfect setting for evening outings, whether it's enjoying a meal, grabbing drinks or spending time at the casino. The hotel's strategic location also makes it a hub for shopping and nightlife, further enhancing its appeal for visitors looking to experience Brisbane's lively urban scene.
4 Star
Oaks Brisbane Casino Tower Suites is centrally located in the city, offering great convenience with parking available onsite. The overall value of a stay here is appreciated by many guests who find the luxuriously comfortable rooms and comfy bedrooms favorable. The visitor areas are noted for their appeal, contributing positively to the hotel experience.
Though marketed as a 4-star establishment, reviews indicate some inconsistencies with the standard of service and facilities expected. While some find the general experience highly satisfying and rate the service and amenities positively, others believe the hotel falls short of true 4-star standards, suggesting a need for refurbishment.
Visitors generally have mixed feelings about whether the hotel meets typical 4-star expectations. However, many acknowledge the pleasant aspects of the accommodations and services, making it a good option for those seeking great value in a central city location.
Heated Pool
The heated pool at Oaks Brisbane Casino Tower Suites receives commendable feedback from guests, who find it to be a delightful amenity. Many guests appreciated the pool's warmth, describing it as relaxing and enjoyable. The heated pool is highlighted as a splendid option for families, offering a comfortable experience with both the swimming pool and jacuzzi maintained at a pleasant temperature. Notably, the pool area provides a good view, adding to the overall enjoyable atmosphere. While some remark that the pool area is looking a bit tired, the positive aspects such as the great heated area and its relaxing nature are frequently mentioned. Overall, the heated pool facility at the hotel appears to be a much-loved feature, enhancing guests' stay with its warmth and comfort.
Outdoor Pool
Guests have spoken positively about the outdoor pool at Oaks Brisbane Casino Tower Suites, praising its beautiful views, including those of the river. The pool area is generally appreciated for its lovely atmosphere and the terraces around add to the overall experience. Many enjoyed the heated pool along with the additional amenities of the spa and sauna. However, some guests noted that the pool itself and the surrounding area could use better maintenance with occasional complaints about cleanliness and size. Despite these minor issues, the consensus is that the outdoor pool provides a great opportunity to relax while soaking in some impressive sights.
Luxury
Oaks Brisbane Casino Tower Suites offers a central and convenient location, perfect for shopping and city activities. The establishment exudes a luxurious ambiance with a nice mixture of relaxation and urban vibrancy. Guests appreciated the spa and pool facilities, contributing to a comfortable and very clean stay. However, it should be noted that some aspects of the hotel, such as the decor and technology, feel outdated and the bathrooms could use an update. While the overall feel was generally luxurious, certain details prevent it from fully living up to a four-star experience.
Yes, Oaks Brisbane Casino Tower Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Oaks Brisbane Casino Tower Suites.
No, Oaks Brisbane Casino Tower Suites doesn't allow dogs.
Yes, parking facilities are available at Oaks Brisbane Casino Tower Suites.