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Summary of reviewsCourtyard by Marriott Brisbane South Bank is widely admired for its prime location and convenience, situated close to Southbank, key attractions and essential facilities like the Mater Hospital and Queensland Children's Hospital. Guests find it exceptionally easy to explore the parklands, restaurants, shops and cultural venues such as QPAC and Riverstage. Additionally, proximity to public transportation, including Southbank Station and river shuttles, enhances its appeal for those keen on smooth commuting and attending events.
The hotel's rooms are frequently praised for their spotless cleanliness, modernity and comfort. Descriptions often cite spacious, well-maintained accommodations equipped with plush beds, large bathrooms and thoughtful amenities like small kitchens. These features contribute to a restful and enjoyable stay, complemented by room service that is noted for its promptness and efficiency despite minor issues like occasional noise insulation problems and room readiness.
Service at the Courtyard by Marriott Brisbane South Bank is a standout feature with guests consistently highlighting the friendliness, helpfulness and professionalism of the staff. Personalized assistance and seamless interactions from reception to dining add a welcoming touch. Specific staff members have been singled out for excellence, reinforcing the hotel's reputation for exemplary service.
The breakfast experience is largely positive, bolstered by friendly and efficient cafe staff and excellent coffee. While offerings at the connected café and restaurant receive commendations, there is room for improvement in menu variety and the inclusion of vegetarian, vegan and child-friendly options. Dinner options are also well-regarded for quality and reasonable pricing, though some dishes and room service selections have mixed reviews.
Cleanliness across the hotel is top-notch, extending from rooms to communal areas, creating a tidy and comfortable environment. Minor lapses in cleanliness, such as smudged windows, are outweighed by the overall positive feedback.
The pool and gym facilities receive mixed reviews. The indoor heated pool is appreciated for its cleanliness and utility, despite being described as small and occasionally noisy due to proximity to a busy road. Issues like inconsistent heating and inadequate towel availability have been reported. The gym, though clean and accessible, is criticized for its limited size and maintenance issues.
WiFi service is generally adequate, supporting activities like streaming via Chromecast and smart TVs. However, some guests note occasional slow connections and suggest enhancements for security and ease of use.
For families, the hotel stands out as a superb option with a family-friendly atmosphere and accommodations that cater well to groups. Special occasions and proximity to family-centric amenities enhance its appeal, receiving high marks for spacious beds and thoughtful touches for children. Challenges such as the need to pre-book cots are minimal in comparison to the overall positive experiences reported by most families.
Parking is secure and ample, though the cost and sporadic availability can detract from the experience. Some guests find pricing steep and difficulties with pre-booked spaces and finding spots are occasionally mentioned.
Overall, Courtyard by Marriott Brisbane South Bank combines a strategic location, modern conveniences, excellent service and a clean, comfortable environment, making it a highly recommended choice for visitors to Brisbane, whether for leisure, medical visits or family stays. Show more
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Categories
Accessible Hotel
Accessible features are available throughout the hotel. The Marriott Courtyard welcomes service animals and ensures all entrances and spaces are accessible. Specific rooms are equipped with mobile accessibility and visual alarms and notification devices for doors and phones.
Hotel with Indoor Pool
This hotel offers a heated indoor pool, providing a comfortable swimming environment regardless of the weather. Guests also have access to a 24-hour fitness center, ensuring convenience for their exercise needs.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Room Types
Superior King RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.
Premium Quad Room with 2 King BedsThe quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The quadruple room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV.
Premium King Room with BalconyA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit offers 1 bed.
Premium Suite with BalconyThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Guests can make meals in the kitchen that comes with a refrigerator, a dishwasher, kitchenware and a microwave. Featuring a balcony, this suite also provides a tea and coffee maker, a seating area and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Courtyard by Marriott Brisbane South Bank enjoys rave reviews for its prime location, making it a top choice for travelers seeking convenience and accessibility. Nestled close to Southbank, guests appreciate the ease of strolling to the parklands, numerous restaurants, shops and other attractions. The hotel's proximity to key landmarks like the Mater Hospital, Queensland Children's Hospital and The Gabba sports ground underscores its strategic positioning, ideal for both medical visits and leisure activities.
Visitors highlight the convenient walking distance to public transportation, including Southbank Station and river shuttles, which facilitate smooth commuting around Brisbane's vibrant cityscape. The accommodation's closeness to cultural venues such as QPAC and Riverstage makes it a perfect base for attending events, concerts and theater performances. Guests also commend the easy access to cafes, offering enjoyable dining experiences nearby.
Many reviews underscore the hotel's cleanliness, comfortable rooms and exemplary service with friendly and helpful staff contributing to a pleasant stay. The compelling combination of a central location, modern amenities and attentive service positions Courtyard by Marriott Brisbane South Bank as a reliable and appealing option for travelers visiting Brisbane.
Breakfast
The breakfast experience at the Courtyard by Marriott Brisbane South Bank has garnered mixed reviews from guests. On the positive side, many appreciated the friendly and efficient cafe staff, who ensured quick service and provided great food and excellent coffee. The adjoining restaurant, Otti, was frequently praised for its superb breakfast offerings, while the on-site cafe, Cafe 63, was noted for its delicious breakfast and quality coffee. Guests enjoyed the convenience of having a breakfast cafe available early in the morning.
However, some guests encountered issues, such as limited a la carte options, lack of vegetarian or vegan choices and breakfasts that didn't meet their expectations in terms of variety and taste. Complaints included cold eggs, semi-raw meat, dry breakfast buns and a lack of clarity regarding what food was included for those who pre-booked. Additionally, some felt that the breakfast offerings were basic or not child-friendly and there were requests for more flexibility in the menu selections.
Overall, the consensus leans towards satisfaction with the friendly service and quality coffee, but improvements could be made in menu variety and clarity for included options.
Dinner
The Courtyard by Marriott Brisbane South Bank offers a dining experience with mixed reviews but leans towards a positive outlook. Many guests enjoyed the onsite restaurant, praising its great service, tasty food and quick meal preparation. The in-house café also received commendations for quality meals and a good lunch and dinner menu at reasonable prices, making it a favorite stop for many diners.
However, there were some criticisms regarding the variety and quality of the food. While some guests found the meals delicious and well-priced, others felt that certain dishes, such as the lamb shank and fish and chips, were disappointing. Room service also had its hits and misses with efficient delivery but occasional inaccuracies in orders and a limited menu.
Overall, the dining options at the Courtyard by Marriott Brisbane South Bank are generally well-received, especially the café and its attentive service. Nonetheless, some areas could benefit from improvement to ensure a consistently satisfactory dining experience for all guests.
Rooms
Courtyard by Marriott Brisbane South Bank offers an overall positive experience when it comes to room accommodations. Guests frequently highlight the exceptional cleanliness and modern, well-maintained facilities. The rooms are often described as spacious, comfortable and thoughtfully appointed with many praising the comfortable beds and modern amenities. Several rooms offer beautiful views of the river and city, although a few guests mentioned their views being obstructed by neighboring buildings.
The rooms come across as welcoming and quiet, ensuring a restful stay. Some rooms are equipped with large bathrooms featuring baths and walk-in showers and some even have small kitchens, providing extra convenience for guests. The decor consistently matches the descriptions and photos provided, adding to the satisfaction.
Room service at the hotel is noted as prompt and efficient, further enhancing the guest experience. However, there are a few minor drawbacks, such as some rooms being smaller or more basic than expected, occasional issues with noise insulation and times when rooms were not ready upon arrival. Despite these, the majority of guests found their stay comfortable and enjoyable, appreciating the overall value and quality provided by the hotel.
The cleanliness and modern feel of the rooms, along with the friendly and helpful staff, make Courtyard by Marriott Brisbane South Bank a recommended choice for visitors seeking a comfortable and aesthetically pleasing accommodation in Brisbane.
Beds
When it comes to the beds at Courtyard by Marriott Brisbane South Bank, guests have had a mix of experiences. A large number of reviews highlight the comfort of the beds, frequently described as very comfortable, super comfy and even the most comfortable beds ever. Many guests appreciate the spaciousness and variety with options like king-sized and queen-sized beds being specifically mentioned for their comfort and size.
Great beds and amazing pillows are also a recurring theme with detailed mentions of soft and comfy pillows adding to the overall restful sleep experience. While some guests described the beds as firm, they still found them reasonably comfortable. However, not everyone was entirely satisfied; a few guests remarked about hard or rock-hard beds which detracted from their stay, indicating that bed comfort can be subjective.
Despite some mixed feedback on firmness, the general consensus points towards a high level of comfort with beautifully comfortable beds and clean, spacious rooms adding to the appeal. On the balance, Courtyard by Marriott Brisbane South Bank offers a generally positive bed experience, making it a solid choice for those prioritizing a good night’s sleep.
Cleanliness
Courtyard by Marriott Brisbane South Bank consistently impresses its guests with its exceptional level of cleanliness. Reviews frequently highlight the immaculate condition of the rooms, which are described as spotlessly clean, tidy and well-maintained. Guests appreciate the modern and contemporary upgrades, emphasizing the property's clean and comfortable environment.
Positive feedback underlines the cleanliness of various facilities, including bathrooms, communal areas and amenities. Housekeeping services are typically praised as impeccable, contributing to the hotel's overall clean and fresh atmosphere. Guests also find the hotel to be quiet, comfortable and well-appointed, enhancing their stay experience.
However, some reviews mention minor issues such as smudged windows and occasional lapses in day-to-day cleaning, but these are few and far between. The overall consensus remains highly favorable with the hotel's cleanliness and general appearance consistently receiving high marks.
The clean and modern design of the hotel, coupled with its well-priced accommodations, makes it a convenient and attractive choice for travelers seeking comfort in a tidy setting. Whether looking for a simple overnight stay or an extended visit, guests frequently report finding the facilities both clean and functional.
Staff
At the Courtyard by Marriott Brisbane South Bank, the staff has made a significant impression on guests with their exemplary service and cordial demeanour. Numerous reviews highlight the friendliness and helpfulness of the team, frequently noting their professionalism and prompt assistance. Guests repeatedly described the staff as lovely, accommodating and always willing to go above and beyond to ensure a pleasant stay. The reception and concierge services have been particularly praised for their efficiency and welcoming nature, often making check-in seamless and offering personalized assistance.
In several reviews, specific staff members such as Jonny, George and Hannah have been mentioned for their exceptional support, contributing to memorable hotel experiences. Whether at the front desk, restaurant or during check-in, the staff's warmth and commitment to service excellence have not gone unnoticed.
Guests also appreciated the small touches, like being greeted with smiles and occasionally offered welcome drinks upon arrival. Overall, the consistent theme across these reviews is a testament to the hotel's dedication to creating a hospitable and enjoyable environment, underscoring the value of outstanding customer service as a hallmark of the Courtyard by Marriott Brisbane South Bank.
Wi-Fi
The Courtyard by Marriott Brisbane South Bank offers reasonably good WiFi that many guests have found practical and useful, especially when paired with the provided Chromecast and smart TV facilities. However, some guests have noted that the WiFi connection can be slow and a few encountered difficulties accessing it. There is a suggestion for a more secure network, as currently, the safety of the connection is in question. Additionally, while the WiFi itself is decent, the interface with the TV services is complicated and may not be user-friendly for older guests. Also, be aware that no streaming services are offered directly through the hotel’s system.
Gym
The gym at Courtyard by Marriott Brisbane South Bank receives mixed feedback from guests. Positive comments highlight the cleanliness and easy accessibility of this facility, as well as being located on the same level as the heated indoor pool. Some guests find the gym nice and organized and appreciate the range of weights available. However, many reviews point out that the gym is very small and could benefit from more equipment. Issues such as limited access after 9pm, broken gym doors and poorly maintained equipment are also mentioned. Despite being a 24/7 facility, some guests were unable to access it at all times. Overall, while there are some positive aspects, the gym has room for improvement in terms of size, accessibility and maintenance.
Pool
The pool at Courtyard by Marriott Brisbane South Bank has received a range of opinions from guests. On the positive side, the pool is noted for being a nice indoor setup with heating, making it a welcome and appreciated amenity. Some guests enjoyed activities like laps and relaxing afternoon soaks due to its good position. The cleanliness of the pool has also been highlighted, along with features like a plunge pool and extended hours being useful for jet-lagged travelers.
However, there were several criticisms. The pool is often described as small, which led to limited space for relaxing, particularly during extended stays. Noise from the adjacent road is a concern for some, as it can be amplified in the pool area. Heating issues have been reported frequently with the pool and pool room sometimes being too cold for comfort. Maintenance of the pool area appears inconsistent with mentions of murkiness and even beer bottles left around. Additionally, there are complaints about the availability and stocking of towels, as well as the need for more towels in general.
Despite these drawbacks, the pool remains a favorable spot for families with children, though the size and occasional lack of clean conditions can be a deterrent for some guests.
Parking
Parking at 'Courtyard by Marriott Brisbane South Bank' is a mixed bag with varying guest experiences. On the positive side, secure and ample parking is available on-site, including underground options, which are important for many guests. Some find the parking facilities safe and reasonably priced at $35 per day, often remarking on the ease of access and the adequacy of parking spaces.
However, there are notable concerns as well. The cost of parking, often viewed as too high, is a common point of contention. Additionally, some guests report issues with the availability of spaces, particularly during check-in and describe the parking situation as confusing. Instances of pre-booked parking not being honored and difficulty in finding a spot upon arrival are also mentioned. Street parking is an alternative for some, but it doesn't consistently address the need. Overall, while the parking facility itself is generally appreciated, price and availability issues detract from the overall experience for some guests.
Family
The Courtyard by Marriott Brisbane South Bank proves to be an excellent choice for families seeking a delightful stay. It boasts a family-friendly atmosphere with numerous positive mentions about its suitability for groups and extended families. Whether you're celebrating a special occasion, like a birthday or New Year’s Eve, the location receives high marks for being central to families' needs and eminently convenient, especially for those requiring proximity to the children’s hospital.
Guest reviews highlight the impressive accommodations, including spacious beds that kids seemed to love and thoughtful touches like complimentary water bottles and bathroom samples that children enjoyed. While a fold-out sofa bed for a five-year-old grandson added comfort, some reviews pointed out that a cot might need to be booked separately to ensure it's available upon arrival.
Admittedly, while a few challenges such as the lack of a pre-requested cot were noted, these seem to be the exception rather than the rule. Most families appreciated the friendly, accommodating staff who went the extra mile to help with bookings and offered perks like late check-out. Moreover, the hotel is lauded for its great location, not just for being near essential amenities but also for being reviewed favorably by nearby family-friendly restaurants.
All in all, Courtyard by Marriott Brisbane South Bank comes across as a solid pick for family vacations, offering a blend of comfort and convenience that meet the diverse needs of family travelers.
Business
Courtyard by Marriott Brisbane South Bank receives favorable feedback from business travelers, often highlighting its prime location and convenience for work-related activities. Many stated that the hotel's proximity to work meetings, conference venues and an assortment of nearby restaurants made it ideal for their business needs. The accommodations were frequently praised for being comfortable and modern with guests specifically mentioning great views and the overall pleasant experience.
Business amenities were noted as efficient and effective, supporting a productive environment for work. The meeting facilities received positive remarks and guests appreciated the quality of the food provided on-site, particularly during lunch breaks. The staff and service garnered commendations for their helpfulness and professionalism with management quick to resolve any issues that arose.
Despite minor complaints, such as the absence of an information booklet in the room, overall, guests had a very pleasant business stay, often finding it a good escape to unwind after work.
Accessible
Courtyard by Marriott Brisbane South Bank generally provides good accessibility for guests with disabilities. The hotel is well-regarded for being wheelchair friendly and offers disabled facilities in upgraded rooms, which are tailored for easy mobility. Additionally, fantastic disability parking and nearby parking options contribute to its convenience. The proximity to the botanical gardens and South Bank makes it feasible for guests to explore local attractions.
However, some areas could use improvement. While the staff are helpful and offer courtesies like shuttles and early access, assistance for mobility issues has room for enhancement. A few guests noted difficulties due to limited spaces and some accessibility challenges for wheelchair users and the elderly. Although the water pressure issue and lack of grab rail in the shower were mentioned, the overall design aims to meet diverse needs of guests with disabilities.
Indoor Pool
The Courtyard by Marriott Brisbane South Bank features an indoor pool that has garnered diverse feedback from guests. The indoor heated pool stands out as one of the hotel's notable amenities, appreciated by many for its convenience and warmth. However, some visitors have pointed out issues with cleanliness and occasional heating problems. Despite these concerns, many guests enjoyed their time using the pool and found it to be a nice addition to the hotel's facilities.
Luxury
The Courtyard by Marriott Brisbane South Bank impresses with its blend of modernity and luxury. Guests frequently appreciated unexpected upgrades to spacious suites, which came with a delightful array of inclusions. The hotel's modern aesthetic and impeccable cleanliness have been repeatedly noted, adding to the overall sense of elegance. From the upscale ambience to the high-class atmosphere, the surroundings contribute significantly to its luxurious feel. The luxury baths and well-designed rooms further enhance the hotel's reputation for high-quality accommodations, making it a standout choice for those seeking a refined and comfortable stay.
Romantic
Courtyard by Marriott Brisbane South Bank provides a romantic ambiance perfect for special occasions. Guests often highlight the romantic bath and the currently romantic atmosphere of the hotel. The staff goes above and beyond, offering lovely setups for occasions such as birthdays, complete with a welcome bottle of bubbles on arrival. Guests appreciate the complimentary bottle of wine and the warm reception, which often includes a free champagne. The Premium River View Guest Room with a king-sized bed and balcony is a popular choice, showcasing lovely views of the Story Bridge lit up at night. Dining at Southbank adds to the overall romantic experience. The luxurious rooms and thoughtful gestures from the staff make stays memorable and appreciated.
Yes, Courtyard by Marriott Brisbane South Bank has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Courtyard by Marriott Brisbane South Bank.
No, Courtyard by Marriott Brisbane South Bank doesn't allow dogs.
Yes, parking facilities are available at Courtyard by Marriott Brisbane South Bank.
Yes, Courtyard by Marriott Brisbane South Bank has a gym.