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Summary of reviewsPalazzo Virgilio is a well-regarded hotel, celebrated for its exceptional location, cleanliness, and outstanding service. Positioned directly opposite the Brindisi train station, it offers unmatched convenience for travelers exploring the city and nearby areas, making it a strategic base for excursions. Guests appreciate the modern and clean design of the hotel, which is complemented by friendly and helpful staff, contributing to an inviting atmosphere. It's an ideal choice for those who prioritize accessibility to transport hubs and proximity to Brindisi's historical center, vibrant dining, and shopping areas.
The breakfast at Palazzo Virgilio stands out as a highlight, with a diverse and high-quality selection that includes fresh fruits, Italian cold cuts, cheeses, and pastries. The use of local products adds an authentic touch, and the option to dine indoors or on the outdoor terrace is welcomed by guests. The cheerful and attentive staff further enhance this experience.
The hotel's rooms are consistently praised for their cleanliness and comfort, particularly the beds, which are noted for their excellent quality. Though some rooms are smaller or have older-style furnishings, they offer a quiet retreat with all necessary amenities. The professional staff, known for their hospitality and multilingual capabilities, are a significant asset, ensuring guests feel well-cared for throughout their stay.
Palazzo Virgilio also offers convenient parking facilities, appreciated for their security and accessibility. While there's a fee for indoor parking, the option of free parking in front of the hotel is sometimes available, providing added convenience for guests.
Although the hotel markets itself as a four-star establishment, some reviews suggest it falls slightly short of these expectations, particularly regarding room decor and some amenities. Nevertheless, Palazzo Virgilio delivers a reliable and positive guest experience, thanks to its strategic location, cleanliness, and attentive service, making it a commendable choice for travelers visiting Brindisi. Show more
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Family Friendly Hotel
This hotel offers family-friendly amenities such as kid's meals and a free buffet breakfast. It also features free in-room internet and a laundry room, making it convenient for families. There's also a bar and conference center.
Dog Friendly Hotel
This hotel is tagged as dog-friendly and is a hotel-type property, suggesting it can accommodate pets comfortably. It is located in Brindisi, making it a convenient choice for travelers looking to stay within the city.
Business Hotel
Palazzo Virgilio boasts a Meeting and Conference Center with 3 soundproofed meeting rooms, offering 1,000 sq ft of total meeting space and accommodating up to 120 people. Each room is equipped with a video projector and Wi-Fi, complemented by a modern business center.
Hotel with Parking
Palazzo Virgilio provides parking for its guests.
Accessible Hotel
Palazzo Virgilio provides facilities for disabled guests and is wheelchair accessible. Specific features mentioned include a higher level toilet, toilet with grab rails, and an emergency cord in the bathroom. The hotel is accessible by lift.
4-Star Hotel
This hotel offers stylish rooms with light-wood furniture and is conveniently located near the train station. It includes amenities like free Wi-Fi, LCD TVs, air conditioning, soundproofing, and tea/coffee making facilities. The location is ideal, with easy access to the town square and restaurants.
Hotel where Extra Health & Safety Measures Have Been Taken
Likely implementing standard hotel hygiene protocols. The smaller size of a palazzo may allow for enhanced attention to detail.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? Yes Reopening Date: May, 03 2020
Double RoomOffering free Wi-Fi, this air-conditioned room feature a flat-screen TV and tea and coffee making facilities.
Double or Twin RoomOffering free Wi-Fi, this air-conditioned room feature a flat-screen TV and tea and coffee making facilities.
Single RoomOffering free Wi-Fi, this air-conditioned room feature a flat-screen TV and tea and coffee making facilities.
Triple Room with BathProviding free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned triple room provides a flat-screen TV with satellite channels, a private entrance, a minibar and a tea and coffee maker. The unit offers 2 beds.
About Palazzo Virgilio
License: IT074001A100022088
Guest Reviews
8.2
Very Good
Location
Palazzo Virgilio boasts an exceedingly favorable location for travelers looking to explore Brindisi and its surroundings. Situated directly opposite the train station, it offers easy access for those arriving by train or by the airport shuttle bus. Visitors appreciate the hotel's proximity to local attractions, including the historical center, shopping streets, and waterfront, which are all within easy walking distance. The central location of the hotel makes it a strategic base for excursions and sightseeing, allowing guests to explore the city effortlessly and venture to nearby towns by train.
Guests commend the hotel as well for its modern and clean design, complemented by friendly and helpful staff. The breakfast is often highlighted as being varied and plentiful, providing guests with an energizing start to their day. Moreover, the hotel provides suitable amenities such as private parking, which is advantageous for guests traveling by car. Palazzo Virgilio serves as a comfortable and convenient choice for travelers, ensuring accessibility to transport hubs while remaining close to Brindisi's main attractions and vibrant dining and shopping areas.
Breakfast
At Palazzo Virgilio, guests can expect a consistently strong breakfast offering that leaves a lasting impression. The breakfast buffet is highly praised for its variety and quality, featuring an extensive range of both hot and cold dishes. Fresh fruits, Italian cold cuts, cheeses, and delicious pastries are complemented by an on-demand orange juice machine, making for an inviting start to the day. Reviewers highlight the use of local products, adding a touch of authenticity to the experience. The ability to enjoy breakfast indoors or on the charming outdoor terrace is a welcomed option. With friendly and attentive staff enhancing the dining experience, Palazzo Virgilio's breakfast emerges as a noteworthy highlight that supports its convenient location and comfortable accommodations.
Rooms
Palazzo Virgilio presents itself as a reliable choice for travelers seeking comfort and convenience. Guests repeatedly praise the rooms for their cleanliness, comfort, and spaciousness. Many find the beds particularly comfortable, often citing them as a highlight of their stay. The hotel offers rooms that are bright and modern, with some guests appreciating the contemporary bathroom designs that accompany their stay.
Situated close to the train station, the location is convenient for those exploring the city on foot. While some rooms may be smaller than expected, they provide a quiet retreat from the bustling surroundings. Though a few guests note the simplicity of the decor, the overall room functionality meets guests' needs, featuring all necessary amenities for a relaxing stay.
Palazzo Virgilio also receives commendations for its friendly and professional staff, enhancing the overall guest experience. A pleasant check-in process and the availability of parking underscore its commitment to guest satisfaction. Despite minor drawbacks, such as occasional small bathrooms or older-style furnishings, this hotel reliably delivers a positive experience, appealing to those easily content with cleanliness, comfort, and a central location.
Beds
Palazzo Virgilio is consistently praised for the comfort it offers to its guests, especially when it comes to their sleeping arrangements. Visitors frequently mention the outstanding quality of the beds, with descriptors such as "comfortable" and "super comfortable" used multiple times. The mattresses are also highlighted for their comfort and firmness, guaranteeing a restful night's sleep. Additionally, rooms are noted for being clean, spacious, and well-equipped, contributing to an overall pleasant experience. The bathrooms complement the accommodations with their spaciousness and comprehensive amenities. Overall, Palazzo Virgilio provides an inviting atmosphere with excellent bedding that ensures guests leave refreshed.
Cleanliness
Palazzo Virgilio stands out as a beacon of cleanliness and comfort among accommodations. Confirmed guest reviews consistently praise its spotless environment, highlighting the immaculate rooms and common areas. The hotel’s modern design adds to its bright and clean ambiance, leaving a positive impression on visitors. Located conveniently close to the train station and just a short distance from the town's heart, guests appreciate both the accessibility and the serene atmosphere.
Breakfast receives high marks as well, with guests enjoying fresh sweet and savory options that complement the superb cleanliness. The staff’s friendliness and attentive service further enhance the experience, making guests feel welcomed and cared for throughout their stay. Despite minor points such as carpets needing attention and some rooms requiring refreshment, the overwhelming feedback emphasizes the hotel's dedication to maintaining a clean and inviting environment.
Overall, Palazzo Virgilio succeeds in providing a comfortable and clean haven for travelers, ensuring a pleasant stay with its meticulous attention to cleanliness and hospitality.
Staff
At Palazzo Virgilio, the staff consistently garners high praise for their unwavering hospitality and professionalism. Guests frequently highlight the team's friendliness and willingness to assist, with staff members often going above and beyond to accommodate guest needs and provide invaluable local insights, such as dining recommendations. Notably, individuals like Mr. Salvador and Perla at reception have been recognized for their exceptional service, while the reception team as a whole is commended for being both warm and multilingual, often offering to assist in languages like French and English.
The staff's ability to handle various guest requests is evident, from managing luggage upon early arrival to addressing unexpected problems like clothing stains. Their cheerful demeanor, combined with attentiveness and readiness to help, creates a welcoming atmosphere that resonates with visitors. Although there are occasional critiques regarding friendliness, the overall sentiment remains positive, underlining the staff's pivotal role in enhancing the guest experience at the hotel. Their professionalism and attention to detail ensure visitors feel both valued and well-informed during their stay.
Parking
Palazzo Virgilio receives commendations for the convenience and security of its parking facilities, which appear as a significant advantage for guests. The hotel is praised for its well-located, private, and fenced parking options. For those planning a stay, it's advisable to reserve a parking spot, as the limited spaces can fill up quickly. The hotel offers both outdoor and indoor parking, with a garage available for a reasonable fee, though some guests express that the charge could be waived for guests. For those looking to save a bit, there are options for free parking in front of the hotel, and short-term free parking is sometimes possible. Despite the cost associated with some parking options, travelers appreciate the safe and accessible parking arrangements that enhance the overall convenience of their stay at this modern and well-positioned hotel.
4 Star
Palazzo Virgilio presents itself as a four-star hotel, but feedback from guests suggests that reality falls somewhat short of these expectations. Many found the rooms to be outdated, a sentiment echoed in the assessment of overall cleanliness, which was deemed acceptable but not up to four-star standards. Space within the hotel has also been remarked upon as limited, and several visitors have expressed that the amenities and services provided do not quite match what one would anticipate from a hotel in this category.
Despite these critiques, Palazzo Virgilio provides the essentials, with guests noting the availability of items such as slippers, which have become increasingly scarce in hotels with similar ratings. However, the presence of filtered coffee, typically an unusual offering in Italy, led some guests to question its appropriateness in a four-star setting.
Overall, the consensus among guests indicates that while Palazzo Virgilio may fulfill certain basic expectations, it leaves room for improvement in order to truly meet the standards associated with its purported star rating.
No, Palazzo Virgilio doesn't have any pool.
No, a spa isn't available at Palazzo Virgilio.
Yes, Palazzo Virgilio welcomes dogs.
Yes, parking facilities are available at Palazzo Virgilio.