Accessible HotelSummary of reviews related to the 'Accessible' categoryNeo Hotel offers a positive and generally accessible experience for guests with disabilities. The hotel's design includes accessible spaces and elevators without steps, ensuring easy navigation throughout the premises. Guests frequently commend the very friendly staff and excellent standard of the rooms. Convenient parking and straightforward car access enhance the overall experience. Furthermore, the hotel's location is nicely situated within walking distance of key areas, although it's not easily reachable by public transport.
While the reception service is exceptional, available around the clock, it's worth noting a few concerns. Guests have mentioned the need to navigate stairs with luggage and a slippery shower tray that could pose a risk. Additionally, there was an instance where a room for disabled guests was unavailable despite being booked well in advance. Despite these points, the positive aspects such as the reception service and general welcome being considerably above Milan's standard contribute to a comfortable stay at the Neo Hotel.
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