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Summary of reviews'Grand Hotel' in the serene outskirts of Brasov is celebrated for its tranquil location, away from the city's hustle and bustle. Surrounded by nature, it provides a restful environment while still being conveniently close to attractions like Noua Lake, Adventure Park and the zoo. While its distance from the historic center might be a minor inconvenience for some, the peaceful setting is generally appreciated.
The breakfast service at the Grand Hotel receives positive remarks for its quality and variety with a buffet style that caters to various tastes and is often described as rich and delicious. The friendly and attentive breakfast staff further enhance the dining experience. However, there are suggestions for increasing both the variety and availability of certain items, particularly for guests arriving later in the morning. Notably, the hotel does not serve dinner, which encourages guests to explore local dining options in town.
Guestrooms are a highlight, noted for their spaciousness, comfort and cleanliness. Many rooms offer beautiful views and modern amenities such as whirlpool baths and electric kettles. While some guests mentioned issues with outdated furniture or lack of air conditioning, the overall feedback emphasizes the rooms' positive attributes.
Cleanliness in the hotel is generally praised with many guests noting the tidy and fresh ambiance of both the rooms and communal areas like the bathrooms and pool. Though some reviews mention lapses in cleanliness, the majority of feedback is favorable.
The staff at Grand Hotel consistently earns high praise for their friendliness, professionalism and helpfulness. Their proficiency in English and prompt responses to guest needs contribute to the hotel's positive reputation for service.
The Wi-Fi service is reliable with strong signals and satisfactory speeds, enhancing the convenience of using digital room keys. Although there are occasional mentions of connectivity issues, most guests report a positive experience.
The hotel's spa is well-regarded, offering excellent massage services, a clean sauna and various relaxation options. Guests also appreciate the well-equipped gym, despite its small size and the availability of a game room which adds to the hotel's diverse amenities.
The swimming pool is noted for its cleanliness and inviting atmosphere. Despite occasional maintenance issues or the water being cold, the pool remains a valued feature for guests.
Ample and secure parking options are appreciated by visitors, even though it can get crowded at times.
For families, the Grand Hotel provides spacious accommodations and a family-friendly environment with facilities like a game room that entertain younger guests. The hotel ensures a comfortable stay for families, contributing to memorable vacations.
The beds are frequently praised for their comfort and cleanliness, though some issues with mattress rigidity and bed frame quality have been noted.
Overall, while the Grand Hotel is acknowledged for maintaining a certain level of beauty and amenities in line with a 4-star rating, some guests express that the experience may occasionally fall short of expectations. Nevertheless, the general consensus appreciates the hotel's peaceful setting, quality service and comprehensive facilities. Show more
Read review summaries for all categories
Categories
Business Hotel
Provides standard business amenities and services, ensuring a convenient stay for business travelers.
Hotel with Parking
The Grand Hotel, situated on Garii - Noua, provides parking facilities. Its location offers good connectivity to transportation hubs.
EV charging stations
Accessible Hotel
The hotel offers an accessible experience for guests with disabilities. It provides accessible rooms and facilities, ensuring a comfortable stay for all guests.
Hotel with EV Charging Stations
This hotel is listed as having an electric vehicle charging point. It is located in the entertainment district and offers amenities such as a spa, gym, and pool.
4-Star Hotel
This hotel offers a pleasant stay with its well-appointed rooms. It provides a comfortable and convenient base for exploring the city.
Hotel with Outdoor Pool
The hotel has an outdoor pool situated on a terrace, offering a setting for relaxation. The pool is clean, providing an inviting space for guests.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Room Types
Economy Double Room 3*This single room has a mountain view and electric kettle.
Standard Double or Twin Room with BalconyOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. Featuring a terrace with garden views, this twin/double room also offers soundproof walls and a flat-screen TV with cable channels.
Standard Double or Twin RoomProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room provides soundproof walls, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as mountain views.
Deluxe with Balcony The spacious twin/double room features soundproof walls, a tea and coffee maker, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.
Superior Double Room with BalconyFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. Boasting a terrace with garden views, this double room also features soundproof walls and a flat-screen TV with cable channels.
Deluxe Triple Room with BalconyThe spacious triple room offers soundproof walls, a tea and coffee maker, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 2 beds.
Junior Suite with BalconyThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with garden views, this suite also features soundproof walls and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Nestled in the peaceful outskirts of Brasov, ‘Grand Hotel’ offers a serene retreat that has garnered ample praise for its location. Guests repeatedly highlight the hotel's tranquil setting, situated in a quiet residential neighborhood, away from the bustling city center. This idyllic spot provides a restful environment with green surroundings, perfect for those seeking calm and nature.
Despite its quiet setting, the hotel is still conveniently accessible to several local attractions. It's particularly close to Noua Lake, Adventure Park, the zoo and a beautiful urban park, making it ideal for family outings and nature lovers. The views from the hotel are often described as beautiful, adding to the overall pleasant atmosphere.
While it is a bit removed from the historic center of Brasov, which is about a 10-15 minute drive or a short bus ride away, many guests find this distance acceptable given the peaceful location. The hotel's peripheral position means it isn’t amidst the heavy traffic or noise, ensuring a quiet and undisturbed stay. However, for those needing direct access to the city's main attractions, this might be a minor inconvenience.
In summary, ‘Grand Hotel’ is celebrated for its excellent, serene location and beautiful natural surroundings, making it a perfect choice for travelers looking to escape the hustle and bustle, while still being within reach of key sights and recreational activities.
Breakfast
The breakfast experience at the Grand Hotel generally receives positive feedback with many guests praising its quality and variety. Words like excellent, tasty, rich and delicious frequently appear in the reviews, highlighting a well-received assortment of breakfast options. Guests appreciate the varied and plentiful nature of the offerings, describing them as generous and substantial. A buffet style is often mentioned with fresh and diverse selections that cater to different tastes.
The staff's friendliness and attentiveness in the breakfast area are noted, enhancing the overall dining experience. Some reviewers even pointed out the care and love with which the food is prepared.
However, there are some criticisms. A few guests found the breakfast to be limited or meager, noting a lack of variety and a need for more options, especially for those arriving later in the morning. Some described the breakfast as repetitive or insufficient for a 4-star hotel. Specific areas for improvement include increasing the number of sweet options and ensuring hot items like scrambled eggs are consistently available.
In summary, while the Grand Hotel's breakfast is generally praised for its richness, tastiness and diversity, there is occasional feedback regarding limited variety and need for better management during peak times.
Dinner
Grand Hotel boasts a fantastic breakfast service as the only dining option available directly on-site. However, guests should be aware that the hotel restaurant does not operate in the evening, necessitating a trip into town for dinner. While this setup might encourage exploration of local eateries, it is clear that there is no provision for evening meals or additional snacks within the hotel itself, aside from drinks in the minibar.
Rooms
Guest reviews for the rooms at Grand Hotel highlight predominantly positive experiences. The consistent feedback focuses on the spaciousness of the rooms with multiple mentions of large, airy accommodations that often include balconies with gorgeous views. Comfort is a recurrent theme, evidenced by guests frequently praising the comfortable beds, clean linens and well-maintained rooms. Cleanliness is notably mentioned with guests appreciating the tidy and fresh ambiance of their accommodations.
Additionally, the well-equipped nature of the rooms did not go unnoticed with applause for facilities such as whirlpool baths, Jacuzzi tubs and in-room electric kettles. The hotel's rooms are also acknowledged for their tasteful and modern decoration, adding to the overall pleasant stay. There are commendations for the warmth and pleasantness of the rooms, enhanced by features like soft carpets and convenient amenities.
However, a few detractors noted issues such as outdated and worn furniture, lack of air conditioning in some rooms and occasional poor room preparation. Despite these minor concerns, the general consensus remains positive, hailing the rooms at Grand Hotel as spacious, comfortable and clean, offering a satisfying blend of modern conveniences and scenic views.
Beds
At the Grand Hotel, guests frequently praise the comfort of the beds, highlighting terms like comfortable and extremely comfortable. Many reviews note the presence of large and clean beds, often appreciated for their comfort. Several guests also pointed out that the beds come with extra pillows, contributing to a more restful sleep experience.
Despite these positive remarks, some guests experienced issues with the rigidity of the mattresses and occasional discomfort due to poor quality pillows or bedding. A few reviews mentioned problems with bed frames and the occasional bending mattress, impacting the overall comfort. In some instances, beds were reported to be too basic or sofa beds were described as uncomfortable.
While cleanliness and the availability of additional large beds for children are noted highlights, the hotel could potentially improve by addressing concerns about certain mattresses, better-maintained bed frames and higher quality bedding. Overall, the majority of guests found the beds at the Grand Hotel to be a key factor in their comfortable stay.
Cleanliness
The renowned Grand Hotel has received varied feedback regarding its cleanliness, but overall, many guests report satisfactory experiences. Numerous reviews highlight that the hotel is clean and well-kept with phrases such as very clean, clean and tidy and everything was clean commonly used. Guests have appreciated the cleanliness of the rooms with some describing them as meticulously clean and spotlessly clean, even exceeding expectations in some cases. Specific areas such as the bathrooms and the pool also received positive mentions for their cleanliness.
However, a noticeable number of reviews point out lapses in cleanliness. Some guests have encountered dirty rooms, unclean carpets and instances of mold in various areas. There have also been mentions of general cleaning being unsatisfactory and rooms not being as clean as they were in previous visits.
Despite these mixed reviews, the overall impression is that the hotel maintains a high standard of cleanliness with the positive comments heavily outweighing the negative ones. The Grand Hotel strives to keep its rooms and facilities in excellent condition, ensuring that most guests leave with a favorable experience regarding the hotel's cleanliness.
Staff
The staff at Grand Hotel consistently receives high praise from guests for their friendly, professional and helpful demeanor. Reviewers frequently highlight the exceptional friendliness and attentiveness of the hotel employees, including the receptionists, waiters and lounge staff. The team is often described as very kind, supportive and well-mannered, ensuring that guests feel welcome and well-cared-for during their stay.
The competence of the staff is also noted with several reviews mentioning their professionalism and efficiency. English-speaking abilities and prompt responses to guest needs further enhance the service experience. Many guests particularly commend the reception staff for their exceptional service, noting their helpfulness and courteousness.
Overall, the Grand Hotel boasts a staff that is not only hospitable but also dedicated to maintaining a high standard of cleanliness and guest satisfaction. The positive reception from travelers underscores the crucial role that the staff plays in the hotel's favorable reputation.
Wi-Fi
The Grand Hotel receives generally positive feedback regarding its Wi-Fi service. Many guests appreciate the strong, reliable internet connection throughout their stay. Comments frequently highlight the good Wi-Fi signal with some noting specific speeds around 30 to 35 Mbps. The digital room key system also stands out as a modern touch, enhancing the convenience of accessing rooms. Although there are occasional mentions of no Wi-Fi signal, these instances do not overshadow the overall positive experiences with the majority of guests affirming that the Wi-Fi worked well. Additionally, the availability of free coffee adds a nice perk to the stay.
Spa
The spa at the Grand Hotel offers a range of amenities and services that have garnered positive feedback from guests. The premises include a gym, spa and sauna, making it a well-rounded facility for relaxation and fitness. Guests particularly appreciated the sauna, describing it as spotlessly clean and great, though it sometimes needs to be reserved. The spa features other attractive amenities such as a jacuzzi, enhancing the overall relaxation experience.
The massage services stand out with many guests highlighting their enjoyment and noting the massages as excellent and absolutely amazing. The possibility to request a massage adds to the personalized experience. Additionally, hairdresser services are available, providing a comprehensive suite of wellness options. Overall, the spa at the Grand Hotel is highly regarded for its cleanliness, excellent massage services and variety of relaxation options, making it a notable feature of the hotel.
Gym
The Grand Hotel offers a range of amenities for those keen on maintaining their fitness routine during their stay. The fitness facilities include a gym, spa and sauna, providing a comprehensive wellness experience. Guests have highlighted the gym as being very fully equipped, catering to a variety of workout needs. While the gym may be considered small, it is nonetheless suitable for fitness enthusiasts. Alongside the gym, there is a fitness room available, ensuring multiple options for exercising. Additionally, visitors can enjoy access to a game room, making the hotel's range of activities both diverse and appealing.
Pool
The Grand Hotel boasts a swimming pool that guests generally find clean and inviting. The pool area includes comfortable seating and is noted for its superb facilities. Guests appreciate the convenient location of the pool, which adds to the overall appeal of the hotel. Although some reviews mention that the pool was out of order or closed during their stay and the water can be quite cold since it's not heated, the majority of feedback highlights the positive aspects, such as the cleanliness and comfort of the pool area. The hotel features both indoor and outdoor swimming options with the outdoor pool being a rare find in the town. Despite occasional operational issues, the pool remains a valued amenity for many visitors.
Parking
The Grand Hotel provides a variety of parking options, including private and free parking in a secure environment. Guests consistently find ample parking spaces, both in the hotel's courtyard and adjacent areas. The parking is safe and there are sufficient spots available with some reviews noting the benefits of supervised and indoor parking. Although some guests mentioned that the parking area can be crowded at times, the overall sentiment is positive with many appreciating the large and generous parking facilities.
Family
The Grand Hotel emerges as an exemplary choice for families seeking a perfect vacation spot. The hotel offers spacious family rooms that cater to the needs of both families and groups of friends, ensuring a comfortable stay. Ideal for family trips, it provides a family-friendly environment where children can enjoy a safe and engaging atmosphere. The game room is a highlight, offering entertainment options that keep the younger ones delighted.
The hotel's setting and accommodations are tailored to provide the most comfortable experience for small children, making it a must-visit for family vacations. The privacy and family-oriented services contribute to a welcoming atmosphere with good family accommodations consistently highlighted. The Grand Hotel truly delivers a family atmosphere, making every family trip a memorable one.
4 Star
The Grand Hotel often receives mixed reviews with frequent mentions of its 4-star rating. While the hotel is recognized for maintaining a four-star standard, several guests express that it does not consistently deliver a 4-star level experience. Despite achieving a certain level of beauty and amenities, some reviews indicate that the overall experience may not justify the four-star rating. There are acknowledgments of the hotel operating within four-star standards, but the perceptions of value and service quality appear to vary among different visitors.
Business
Grand Hotel offers rooms with dedicated office space and business facilities that cater well to corporate travelers. The welcoming and highly professional atmosphere ensures a smooth experience, supported by friendly and professional staff. Cleanliness is upheld to a high standard throughout the hotel. For those needing to start their workday early, the hotel accommodates with early check-ins. Overall, Grand Hotel provides reasonable and efficient service, making it a solid option for business travel.
Accessible
The Grand Hotel offers an accessible experience for guests with disabilities. Located in a quiet area, it is only a short distance from the town center, making it convenient for both relaxation and exploration. The hotel provides accessible rooms and facilities, ensuring a comfortable stay for all guests. Visitors have noted the good accessibility throughout the property, including public areas which are kept clean. Moreover, the staff at the hotel are recognized for their helpfulness and availability to fulfill orders. While there may not be a vast array of activities within the hotel, its proximity to local attractions ensures that guests have plenty to see and do.
Outdoor Pool
The Grand Hotel features a beautiful outdoor pool situated on a terrace, offering a stunning setting for relaxation. The pool is consistently noted to be clean, providing an inviting space for guests. Ample chairs are available around the pool area, ensuring guests have comfortable seating options. Although there are mentions of the pool occasionally not being open, the overall impression remains positive, highlighting the appeal and maintenance of this external pool as a key amenity at the hotel.
Honeymoon
Grand Hotel comes highly recommended as an ideal destination for honeymooners. Its specialization in catering to newlyweds ensures that the experience is tailored to create memorable romantic moments. The hotel excels in preparing rooms specifically for honeymoon stays, featuring thoughtful touches such as candles and well-arranged honeymoon rooms. Guests particularly appreciate the whirlpool and large bathtubs with some rooms offering luxurious balneo bathtubs to enhance the romantic experience. Overall, Grand Hotel stands out as a perfect choice for couples seeking a special and intimate getaway.
Luxury
Grand Hotel offers an undeniably luxurious experience, characterized by prestigious rooms, high-end amenities and an overall opulent atmosphere. Guests consistently describe their stay as luxurious with everything from the breakfast to the bathrooms exuding elegance. The standard is particularly high, aligning with the expectations of a luxury boutique hotel. This lavish environment even makes guests feel like celebrities. Despite one mention of the hotel not quite meeting its 4-star rating, the overall impression remains that of an extremely luxurious and upscale establishment, ensuring visitors are treated well and enveloped in a world of comfort and indulgence.
Romantic
The Grand Hotel provides an exceedingly romantic atmosphere, perfect for couples seeking a tranquil escape. With amenities like a romantic jacuzzi bathtub, heart-shaped decorations and rose petals subtly scattered, it set the stage for honeymooners and romantics alike. The surroundings exude tranquility, adding to the hotel’s romantic mystique. Known for its romantic settings, the Grand Hotel offers a supremely romantic hideaway, making it an ideal choice for a night out or a romantic escapade.
Yes, Grand Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Grand Hotel.
No, Grand Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Hotel.