What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:
Family rooms
Triple rooms
Quad rooms
rooms for 5 and 6 people
Please suggest which room type a family with one child should choose and where the child will sleep: Flexible and Family 1 rooms are great for families with one child. The child would sleep in a Full sized trundle that can be pushed to of the way during the day. In the Familiar 1 room the child would sleep in a twin bed.
Please suggest which room type a family with two children should choose and where the children will sleep: The Flexible room with two full beds, one is a trundle. The room with a private kitchen with a full sized bunkbed and full trundle (three full beds). Our Family Room 2 with a bunkbed. The top is a twin, bottom is a full bed, and trundle is a full bed.
Please suggest which room type a family with three children should choose and where the children will sleep: The Flexible room with two full beds, one is a trundle. The room with a private kitchen with a full sized bunkbed and full trundle (three full beds). Our Family Room 2 with a bunkbed. The top is a twin, bottom is a full bed, and trundle is a full bed.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Flexible and Family 1 rooms are great for families with one child. The child would sleep in a Full sized trundle that can be pushed to of the way during the day. In the Familiar 1 room the child would sleep in a twin bed.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Flexible and Family 1 rooms are great for families with one child. The child would sleep in a Full sized trundle that can be pushed to of the way during the day. In the Familiar 1 room the child would sleep in a twin bed.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Flexible and Family 1 rooms are great for families with one child. The child would sleep in a Full sized trundle that can be pushed to of the way during the day. In the Familiar 1 room the child would sleep in a twin bed.
Is there a kids' club?No
Do you offer babysitting/child services?Yes, at an hourly charge: ₡ $8.50
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Long table outdoors in front of reception for proper distancing. Sink, bleach spray, alcohol gel provided. Keys soaked in bleach mixture. Ability to pay prior to arrival for quick check in.
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
The required guidelines of the government in Costa Rica, Minesterio de Salud as distributed by Instituto Costariicense de Turismo
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Has the hotel closed during the pandemic? No
Additional Information: We are a small hotel of 10 rooms that open to the outside. We allow 5 to be used by guests at the same time. They are cleaned according to the requirements plus additional tasks are practiced. We allow at least one day between guests. We can provide bleach spray in the rooms. If we observe someone who is sick, coughing, sneezing, we will take action. But we don't monitor fevers of guests or mandate social distancing. If someone needs help to enforce proper behaviors we will intervene and insist on compliance. Check-in can be expedited with limited contact by prepaying for your stay.
Double RoomThe double room with a queen bed is on the ground floor and is also an accessible room. Parking is in front of the room for easy access. The room includes deluxe bed and bedding, in-room coffee and fridge, smart tv with cable and internet, air-conditioning, fan, safe, smoke detector, private bathroom with hot water, screened windows, room darkening curtains, close to the pool.
Quadruple Room with BalconyThese rooms offer a matrimonial bed and a second matrimonial trundle bed allowing a maximum of four people. These rooms include all of our amenities of private bathroom with hot water, air-conditioning and fan, fridge, coffeemaker with coffee, smart tv with cable, internet, screened windows, room darkening drapes, on premises parking, use of public kitchen. Several of this room type offer the option of a private kitchen being added for an additional charge. This extra charge for the private kitchen is not in the Booking room rate.
Deluxe Double Room (2 Adults + 1 Child)This double room is on ground floor and first floor, has a balcony a or terrace has screened windows with thermal curtains and room darkening drapes and memory foam bedding
Family StudioThis room type is located on the ground floor and second floor. Several rooms have private kitchens inside the room and several rooms have private kitchens on the patio behind the room. The rooms with private kitchens inside have a matrimonial (full) bed bunkbed and third full bed trundle to accommodate a maximum of six people. The rooms with kitchens on the back patio have varying bed configurations. The kitchens include stove, microwave, coffeemaker, rice maker, fridge, pots and pans, dishes and utensils. The room includes deluxe beds and bedding, in-room coffee and fridge, smart tv with cable and internet, air-conditioning, fan, safe, smoke detector, private bathroom with hot water, screened windows, room darkening curtains.
Deluxe King SuiteThis room is decorated as a honeymoon suite with Deluxe California King bed. The room includes deluxe bedding, in-room coffee and fridge, smart tv with cable and internet, air-conditioning, fan, safe, smoke detector, private bathroom with hot water, screened windows, room darkening curtains.
Standard Family RoomThis room allows a maximum of 5 people. It has a bunkbed with a twin on top and full bed on bottom. It also has a full trundle bed. This room offers air-conditioning, ceiling fan, smart tv, internet, cable, fridge, in-room coffee, private bathroom with hot water, screened windows, room darkening curtains, smoke detector, safe, deluxe beds and bedding.
These rooms come with the option of access to a lovely private, outdoor covered kitchen with a garden and jungle perimeter for an additional charge.
Yes, Hotel Diversion Tropical has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Hotel Diversion Tropical.
Yes, Hotel Diversion Tropical welcomes dogs.
Yes, parking facilities are available at Hotel Diversion Tropical.