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Summary of reviewsRelais du Klevener is a highly praised hotel set amidst the stunning Alsatian vineyards, offering a tranquil and picturesque setting with breathtaking panoramic views of the Rhine Valley, the Black Forest and even the Alps. Its location in Heiligenstein provides convenient access to various tourist spots, nearby villages, the Alsace Wine Route and outdoor activities like hiking and cycling. Guests adore the serene, cozy atmosphere, complemented by regional food and wine from the surrounding vineyards.
The hotel's breakfast receives outstanding reviews for its quality, variety and use of fresh, regional products. The breakfast buffet includes a rich selection of pastries, breads, cold cuts, cheeses, eggs, fruits and homemade jams, catering to a wide range of preferences.
Dinner at the hotel’s restaurant is a major highlight, featuring authentic regional dishes such as superb flambé tarts and flammkuchen, as well as a wide selection of local wines. The flavorful and generous portions, along with impeccable service, make dining a memorable experience. The menu, although small, is curated excellently with dishes like foie gras and pike perch leaving a lasting impression.
Guests frequently commend the cleanliness of Relais du Klevener, noting the meticulous upkeep of rooms, bathrooms and public areas. While some minor issues are mentioned, the overall sentiment is one of high cleanliness standards.
The staff at Relais du Klevener are celebrated for their friendliness, warmth and attentiveness, creating a welcoming atmosphere. The team's professionalism, politeness and willingness to assist – despite occasional language barriers – ensure that guests feel well-cared for.
The hotel offers ample and accessible parking, adding to its convenience for travelers. Additionally, the family-friendly environment, complete with spacious rooms and a calm, relaxed atmosphere, caters well to guests with children.
The comfort and quality of the beds are generally well-received, although some guests note variations in mattress firmness and bed size. The dog-friendly policy is another positive aspect, allowing pets to join guests without additional charges and ensuring a welcoming atmosphere for furry companions.
Despite some mixed reviews regarding room size and WiFi connectivity, the consensus is that Relais du Klevener provides a clean, comfortable and delightful stay with excellent culinary options, warm hospitality and a serene, scenic location.
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