4-Star HotelSummary of reviews related to the '4 Star' categoryThe Mercure Béziers receives mixed feedback regarding its four-star rating and overall quality. Several reviews suggest that the hotel does not quite meet the expectations typically associated with a Mercure property, pointing out that aspects such as room size and amenities do not align with a four-star experience. The rooms are often described as very small and outdated, with some guests remarking on inappropriate details that detract from their stay. A notable point of contention is the lack of complimentary bottled water in the rooms, which guests feel is a basic expectation for such a rating.
However, the hotel does receive praise for its welcoming and comfortable atmosphere, with some guests feeling that it is deserving of its four-star status. There is acknowledgment that the hotel may be more akin to a three-star establishment, with comments about aging facilities and limited modernity in the offerings. Despite these criticisms, the hotel's staff are generally perceived as doing their best, though it's suggested that further training might enhance the service to meet higher expectations. The breakfast, priced at €16, includes frozen croissants, which some find expensive given the lack of fresh variety. Overall, while the Mercure Béziers offers a pleasant stay for some, others feel it falls short of the four-star mark.
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