DoubleTree by Hilton Hotel Boston - Downtown
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Summary of reviewsDoubleTree by Hilton Hotel Boston - Downtown is a well-received choice for visitors to the city, thanks to its prime central location. Positioned near Tufts Medical Center and Chinatown, it offers guests excellent access to restaurants, shopping and popular attractions like the Freedom Trail. The convenience of being within walking distance to the city center, public transport and major tourist sites enhances its appeal, making it an ideal base for both leisure and business travelers. The availability of valet parking, although costly, adds to the convenience for those driving.
The hotel's rooms are notably spacious and comfortable, often described as clean and neatly organized. Guests frequently praise the cleanliness and the overall tidy environment of the hotel. Beds, in particular, are highlighted for their comfort, contributing to a pleasant and restful stay. The cleanliness efforts of the housekeeping staff are also appreciated, although it should be noted that cleaning services must be requested at the reception.
The staff at DoubleTree by Hilton Hotel Boston - Downtown are consistently commended for their friendliness and helpful demeanor. They go above and beyond to ensure guest satisfaction, contributing considerably to the positive experiences of visitors. Exceptional service from individuals like Sean and Touriya is particularly noted. The front desk and restaurant staff are also recognized for their politeness and efficiency, enhancing the overall hospitable atmosphere of the hotel.
Breakfast at the hotel receives mixed feedback; while the food is often described as delicious with attentive service, issues about the cost and inclusiveness have been raised by some guests. Despite this, the proximity to main attractions and convenience of nearby dining options remain a significant advantage.
The wifi situation at the hotel is a point of contention with many guests disappointed by the lack of complimentary internet access. While a few found the connectivity satisfactory, the general consensus suggests a need for improvement in this area.
Parking at the hotel, primarily valet service, is convenient but also comes with a high price tag which some guests find excessive. Despite this, the availability of the service adds to the overall convenience for those arriving by car.
Although the hotel could benefit from modernization and updates in some of its facilities, as well as addressing maintenance issues reported in certain rooms, the large, comfortable accommodations and excellent location largely compensate for these shortcomings. Overall, the DoubleTree by Hilton Hotel Boston - Downtown garners positive reviews for its strategic location, comfortable rooms, cleanliness and exceptional staff, making it a favorable option for visitors to Boston.
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The hotel's rooms are notably spacious and comfortable, often described as clean and neatly organized. Guests frequently praise the cleanliness and the overall tidy environment of the hotel. Beds, in particular, are highlighted for their comfort, contributing to a pleasant and restful stay. The cleanliness efforts of the housekeeping staff are also appreciated, although it should be noted that cleaning services must be requested at the reception.
The staff at DoubleTree by Hilton Hotel Boston - Downtown are consistently commended for their friendliness and helpful demeanor. They go above and beyond to ensure guest satisfaction, contributing considerably to the positive experiences of visitors. Exceptional service from individuals like Sean and Touriya is particularly noted. The front desk and restaurant staff are also recognized for their politeness and efficiency, enhancing the overall hospitable atmosphere of the hotel.
Breakfast at the hotel receives mixed feedback; while the food is often described as delicious with attentive service, issues about the cost and inclusiveness have been raised by some guests. Despite this, the proximity to main attractions and convenience of nearby dining options remain a significant advantage.
The wifi situation at the hotel is a point of contention with many guests disappointed by the lack of complimentary internet access. While a few found the connectivity satisfactory, the general consensus suggests a need for improvement in this area.
Parking at the hotel, primarily valet service, is convenient but also comes with a high price tag which some guests find excessive. Despite this, the availability of the service adds to the overall convenience for those arriving by car.
Although the hotel could benefit from modernization and updates in some of its facilities, as well as addressing maintenance issues reported in certain rooms, the large, comfortable accommodations and excellent location largely compensate for these shortcomings. Overall, the DoubleTree by Hilton Hotel Boston - Downtown garners positive reviews for its strategic location, comfortable rooms, cleanliness and exceptional staff, making it a favorable option for visitors to Boston.
Hotel Taking Steps Towards Sustainability
This property has earned the U.S. Environmental Protection Agency's ENERGY STAR (in 2008) and holds ISO 14001:2015 and ISO 50001:2018 third-party sustainability certifications, indicating a commitment to environmental and energy management systems.
Hotel with Parking
Guests of the DoubleTree by Hilton Hotel Boston - Downtown may leave their car with the valet to be parked in the hotel's secured and covered garage. The fee includes In/Out privileges.
EV charging stations
Hotel with Gym
DoubleTree by Hilton Hotel Boston - Downtown features a fitness center for guests to use during their stay.
Hotel with EV Charging Stations
The DoubleTree by Hilton Hotel Boston - Downtown offers EV charging stations for guests. It provides a convenient location in downtown Boston.
3-Star Hotel
The DoubleTree by Hilton Hotel Boston - Downtown offers a central location and comfortable accommodations. Known for its signature warm chocolate chip cookie upon arrival, it provides a welcoming experience.
Hotel for Honeymoon
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Guest Reviews
DoubleTree by Hilton Hotel Boston - Downtown boasts an enviable location that resonates strongly with many of its guests. Positioned centrally, the hotel provides excellent accessibility to a myriad of Boston's highlights. Conveniently situated by the Tufts Medical Center and nestled within Chinatown, the hotel offers close proximity to restaurants, shopping and various attractions, including the Freedom Trail. The location is highly praised for being within walking distance to the city center, public transport and major tourist spots, making it ideal for exploring Boston on foot.
The hotel's neighborhood provides easy access to several means of transportation, including the orange subway line, ensuring that guests can navigate the city effortlessly. Valet parking is available, which adds to the convenience for those driving.
While a few reviews noted the need for a renovation and mentioned that the area is not the most upscale, the overall consensus remains positive, highlighting the hotel's fantastic location. Additionally, guests frequently commend the very friendly staff and clean rooms, often mentioning comfortable accommodations alongside the unbeatable location. Whether visiting for medical reasons, tourism or business, the DoubleTree by Hilton Hotel Boston - Downtown serves as a well-situated hub for any stay in Boston.
The breakfast experience at DoubleTree by Hilton Hotel Boston - Downtown garners mixed reviews from its guests. Many found the breakfast to be delicious and excellent with attentive staff contributing positively to the dining experience. Notably, Ashley in the dining room has been highlighted as an exceptional service provider. However, there are several critiques regarding the cost and inclusivity of the breakfast. Some guests felt the breakfast was not worth the high price with the food options being limited in value. The lack of a truly inclusive breakfast — contrary to what the website suggested — has also been a point of contention. Guests were often given vouchers that only partially covered the cost, making the "included" breakfast misleading for some. Despite these drawbacks, the hotel's location near main attractions and shopping areas remains a significant advantage for its visitors.
The DoubleTree by Hilton Hotel Boston - Downtown receives commendations for its spacious and comfortable rooms. Guests appreciate the generous size of the rooms, which contribute to a relaxing stay. Beds are frequently described as spotless and amazing, ensuring a good night's sleep. The convenience of a Starbucks downstairs is a notable perk for coffee lovers. Location-wise, the hotel is nicely situated with some rooms conveniently close to the elevator.
However, the hotel shows signs of being outdated with some facilities looking worn out and in need of updates. Some rooms have been reported to have maintenance issues such as cracked plaster on the ceiling and broken doors. While cleanliness is generally praised, housekeeping service has to be requested daily, which can be inconvenient for some guests. Additionally, the lack of complimentary Wi-Fi, even in the lobby, is a common concern.
In summary, the DoubleTree by Hilton Hotel Boston - Downtown offers large, comfortable rooms in a good location, but could benefit from modernization and improved maintenance services.
The beds at DoubleTree by Hilton Hotel Boston - Downtown have garnered praise for their comfort with numerous guests emphasizing their super comfy and very comfortable nature. Visitors appreciated the spacious double bed rooms, along with the large and soft beds that contributed to a pleasant stay. Many reviews highlighted that the bed was neither too hard nor too soft, complementing the hotel's good room size and central location. While a few guests found the pillows to be on the firm side and some mentioned discomfort, the overall consensus is that the beds significantly enhance the stay experience. Moreover, guests enjoyed the pleasant atmosphere and friendly staff, rounding out a positive impression of the hotel’s accommodations.
The DoubleTree by Hilton Hotel Boston - Downtown receives a lot of praise for its cleanliness from confirmed guest reviews. The facilities are very clean and many found the rooms to be spacious and neatly organized. Guests appreciate the professionalism of the staff and the overall good feeling they get from the hotel's environment. The cleanliness of the hotel goes hand in hand with its aesthetic appeal, as several reviews describe the property as beautiful and clean.
While most guests had positive feedback about the cleanliness and comfort, some noted issues with specific areas. A few pointed out that the rooms are simple and somewhat dated with some carpets looking old and dirty. There were also mentions of showers needing replacement and occasional dust on the bed. The hotel requires guests to request cleaning services at the reception, which might not suit everyone's preferences. Despite these minor drawbacks, the overall cleanliness, spacious rooms and the attentive staff contribute to a generally satisfactory stay.
The staff at DoubleTree by Hilton Hotel Boston - Downtown consistently receive high praise from guests for their friendliness and helpfulness. Visitors commend the warm and responsive nature of the team, noting that they always go out of their way to assist with any requests. Guests specifically highlight the exceptional customer service from individuals like Sean and Touriya, who stand out for their dedication and professionalism. The front desk and restaurant staff are recognized for their politeness and efficiency, making check-ins smooth and dining experiences enjoyable. Housekeeping also earns compliments for maintaining clean and tidy rooms. The hotel's welcoming atmosphere is further enhanced by unexpected delights such as warm chocolate chip cookies and personalized service. Despite a few minor hiccups with room selection, the overall sentiment is that the attentive and pleasant staff significantly contribute to a positive stay.
The DoubleTree by Hilton Hotel Boston - Downtown has mixed reviews regarding its wifi services. While some guests reported good wifi connectivity, many expressed concerns about the lack of complimentary internet access. Several reviews highlighted that the wifi is paid and not included in the room rate, which disappointed some travelers. Guests noted that the wireless network is unencrypted, suggesting an area in need of improvement. Despite the wifi issues, visitors praised the hotel's location and staff. However, it is important to be aware of the current wifi policies before booking.
Guests at the DoubleTree by Hilton Hotel Boston - Downtown commonly mention several points about the parking situation with an emphasis on valet service. Valet parking is available and convenient for those arriving by car. However, the cost associated with this service is frequently highlighted as a downside with fees ranging from $59 to $75 per night, adding a significant expense to the stay. The overall parking situation has been described as hectic with occasional issues such as unclear overnight arrangements and instances of double billing. While there are positive mentions of the availability of parking and the convenience of valet service, the high cost remains a predominant concern among guests.
The DoubleTree by Hilton Hotel Boston - Downtown receives mixed feedback regarding its three-star rating, facilities and services. Many guests feel that the price-quality relationship is poor, noting that the hotel is too expensive for the type of rooms and services offered. Several reviews mention that better options are available for the same price elsewhere. Additionally, some guests experienced issues such as noise outside of the hotel and found the staff unresponsive at times. The hotel's restaurant received less-than-favorable comments and the surrounding neighborhood is described as not being the best.
On the positive side, the hotel's location is convenient for accessing Boston’s main attractions and public transportation is easily accessible nearby. Despite the criticisms, the hotel's central location remains a highlight for visitors wanting to explore the city.
Location Show Map
Location
The hotel's neighborhood provides easy access to several means of transportation, including the orange subway line, ensuring that guests can navigate the city effortlessly. Valet parking is available, which adds to the convenience for those driving.
While a few reviews noted the need for a renovation and mentioned that the area is not the most upscale, the overall consensus remains positive, highlighting the hotel's fantastic location. Additionally, guests frequently commend the very friendly staff and clean rooms, often mentioning comfortable accommodations alongside the unbeatable location. Whether visiting for medical reasons, tourism or business, the DoubleTree by Hilton Hotel Boston - Downtown serves as a well-situated hub for any stay in Boston.
Breakfast
Rooms
However, the hotel shows signs of being outdated with some facilities looking worn out and in need of updates. Some rooms have been reported to have maintenance issues such as cracked plaster on the ceiling and broken doors. While cleanliness is generally praised, housekeeping service has to be requested daily, which can be inconvenient for some guests. Additionally, the lack of complimentary Wi-Fi, even in the lobby, is a common concern.
In summary, the DoubleTree by Hilton Hotel Boston - Downtown offers large, comfortable rooms in a good location, but could benefit from modernization and improved maintenance services.
Beds
Cleanliness
While most guests had positive feedback about the cleanliness and comfort, some noted issues with specific areas. A few pointed out that the rooms are simple and somewhat dated with some carpets looking old and dirty. There were also mentions of showers needing replacement and occasional dust on the bed. The hotel requires guests to request cleaning services at the reception, which might not suit everyone's preferences. Despite these minor drawbacks, the overall cleanliness, spacious rooms and the attentive staff contribute to a generally satisfactory stay.
Staff
Wi-Fi
Parking
3 Star
On the positive side, the hotel's location is convenient for accessing Boston’s main attractions and public transportation is easily accessible nearby. Despite the criticisms, the hotel's central location remains a highlight for visitors wanting to explore the city.
No, DoubleTree by Hilton Hotel Boston - Downtown doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Boston - Downtown.
No, DoubleTree by Hilton Hotel Boston - Downtown doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Hotel Boston - Downtown.
Yes, DoubleTree by Hilton Hotel Boston - Downtown has a gym.
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