Mercure Bordeaux Chateau Chartrons
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Summary of reviewsMercure Bordeaux Chateau Chartrons provides a solid experience characterized by several positive features. Located in the charming and tranquil Chartrons district, it offers a strategic balance of quiet and accessibility. Guests appreciate the hotel's proximity to the Garonne river and the ease of transportation to Bordeaux's city center with the availability of free parking enhancing its convenience, particularly for those traveling by car.
Breakfast generally receives positive reviews for its quality, variety and attention to dietary needs, served in a clean and stylish area by attentive staff. While some guests found it overpriced and made minor criticisms of certain items, the overall breakfast experience remains satisfactory for most.
Dinner experiences are more mixed with some guests praising the quality and freshness of the food, while others found the menu repetitive and costly. Friendly staff and personalized business lunches were positive highlights, though service consistency and menu variety need improvement.
The rooms are frequently described as spacious, comfortable and tastefully decorated, though some renovations could enhance their appeal. Guests appreciate the clean, well-maintained facilities and the effective soundproofing which contributes to a peaceful stay. The accommodating and friendly staff adds to the overall positive environment, offering professional and attentive service.
Cleanliness stands out as a strong point with most guests praising the hotel's overall cleanliness and maintenance. While occasional issues like dust or mold were noted, these were infrequent and did not significantly detract from the positive sentiment.
The staff at Mercure Bordeaux Chateau Chartrons receives high praise for their friendliness and professionalism, greatly enhancing the guest experience with their warm and helpful demeanor.
The free Wi-Fi is described as functional and generally adequate for basic browsing. However, concerns about its security and occasional connectivity issues were mentioned.
Fitness enthusiasts can maintain their routines in a small, but adequately equipped gym, although it may not cater to more intensive training needs. The secure underground parking with electric car charging stations, is a notable perk that guests find particularly convenient.
Families find the hotel highly accommodating with spacious rooms and various engaging activities for children. The comfortable beds also contribute significantly to the restful experience, consistently highlighted as a positive aspect by guests.
While the hotel presents many features fitting a four-star rating such as its public areas, some guests feel that certain aspects fall short of this standard. Nonetheless, Mercure Bordeaux Chateau Chartrons remains a popular choice for both leisure and business travelers, offering a pleasant stay with a few areas for enhancement.
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Breakfast generally receives positive reviews for its quality, variety and attention to dietary needs, served in a clean and stylish area by attentive staff. While some guests found it overpriced and made minor criticisms of certain items, the overall breakfast experience remains satisfactory for most.
Dinner experiences are more mixed with some guests praising the quality and freshness of the food, while others found the menu repetitive and costly. Friendly staff and personalized business lunches were positive highlights, though service consistency and menu variety need improvement.
The rooms are frequently described as spacious, comfortable and tastefully decorated, though some renovations could enhance their appeal. Guests appreciate the clean, well-maintained facilities and the effective soundproofing which contributes to a peaceful stay. The accommodating and friendly staff adds to the overall positive environment, offering professional and attentive service.
Cleanliness stands out as a strong point with most guests praising the hotel's overall cleanliness and maintenance. While occasional issues like dust or mold were noted, these were infrequent and did not significantly detract from the positive sentiment.
The staff at Mercure Bordeaux Chateau Chartrons receives high praise for their friendliness and professionalism, greatly enhancing the guest experience with their warm and helpful demeanor.
The free Wi-Fi is described as functional and generally adequate for basic browsing. However, concerns about its security and occasional connectivity issues were mentioned.
Fitness enthusiasts can maintain their routines in a small, but adequately equipped gym, although it may not cater to more intensive training needs. The secure underground parking with electric car charging stations, is a notable perk that guests find particularly convenient.
Families find the hotel highly accommodating with spacious rooms and various engaging activities for children. The comfortable beds also contribute significantly to the restful experience, consistently highlighted as a positive aspect by guests.
While the hotel presents many features fitting a four-star rating such as its public areas, some guests feel that certain aspects fall short of this standard. Nonetheless, Mercure Bordeaux Chateau Chartrons remains a popular choice for both leisure and business travelers, offering a pleasant stay with a few areas for enhancement.
Hotel near Golf Courses
Located in the Chartrons district of Bordeaux, this hotel is positioned relatively closer to the Bordeaux-Lac area than the city center, offering slightly better access to Golf de Bordeaux-Lac.
Hotel Taking Steps Towards Sustainability
As part of the Accor group, Mercure Bordeaux Chateau Chartrons likely implements Accor's sustainability initiatives, such as Planet 21, focusing on areas like reducing carbon emissions and promoting local sourcing.
Business Hotel
Situated in the Chartrons district, this hotel offers comfortable accommodations and meeting facilities. Its location provides easy access to business areas and local attractions.
Hotel with Parking
This Mercure hotel offers parking facilities. Its location in the Chartrons area is convenient for exploring the city.
EV charging stations
Hotel with EV Charging Stations
Located in the Chartrons area of Bordeaux, this hotel offers comfortable accommodations and easy access to local attractions. EV charging stations are available for guests. The combination of convenience and amenities makes it a practical choice.
4-Star Hotel
Located in the Chartrons district of Bordeaux, this hotel offers comfortable accommodations and convenient access to the city. Its well-maintained facilities and central location make it a suitable option.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Located in the Chartrons district, Mercure Bordeaux Chateau Chartrons offers a convenient base for exploring Bordeaux. While slightly removed from the bustling city center, this quiet and charming neighborhood provides guests with a pleasant and safe environment. The hotel is approximately a 20 to 30-minute walk from the heart of Bordeaux, offering a scenic riverside stroll or easy access via nearby public transportation, including bus and tram lines. Guests appreciate the tranquility, proximity to the Garonne river and the hotel’s accessibility by car. The presence of nearby restaurants and shops within walking distance adds convenience, while free parking is a plus for those traveling by car. The overall sentiment highlights the hotel's strategic location for those who enjoy a bit of distance from the central hustle, yet value easy connectivity to key attractions.
The breakfast at Mercure Bordeaux Chateau Chartrons receives mixed reviews from its guests. Many guests praised the breakfast for its quality, describing it as great, fantastic and very good with fresh and varied options. The breakfast buffet is often noted as generous and hearty, featuring a wide selection that includes both sweet and savory items and options for dietary restrictions like gluten-free and dairy-free needs. Guests appreciated the clean and stylish eating area, the attentive and friendly staff and the overall experience.
However, some guests felt that the breakfast was overpriced, not justifying the high cost. The quality of certain items, such as the coffee, scrambled eggs and pastries, received criticism with some describing them as industrial or lacking in freshness. Instances of poor food replenishment, especially towards the end of breakfast hours, were also mentioned, along with issues like sticky floors and tables in the breakfast area.
While many found the breakfast satisfactory and enjoyable, others thought it fell short for a four-star hotel, noting that the offerings were standard and not particularly impressive. Despite these discrepancies, the breakfast generally seems to offer a range of choices to cater to different tastes, though consistency and value for money appear to be areas for improvement. The setting and overall ambiance of the breakfast area contribute positively to the experience for most guests.
The dinner experience at Mercure Bordeaux Chateau Chartrons hotel presents a mixed bag according to guest reviews. While some guests enjoyed the food, describing it as good quality and excellent dining, others found the menu limited and lacking variety. Positive highlights include the general appreciation for good quality ingredients and the friendly staff. Personalized business lunches received particular praise for their exceptional quality.
However, numerous reviews point out several areas needing improvement. The restaurant menu often repeated over consecutive nights and lacked sufficient diet or meat dishes, leading to dissatisfaction. The dinners were often described as expensive for the quality and variety offered. The occurrence of mandatory buffet dinners also did not sit well with some guests who found the selection limited and costly. Additionally, service-related issues such as slow table service, poor overall restaurant management and occasional negligence further marred the dining experience.
In summary, while the hotel’s restaurant can offer a good meal, it has significant areas for improvement in terms of variety, pricing and service efficiency to fully satisfy its guests.
Mercure Bordeaux Chateau Chartrons receives a mix of feedback regarding its rooms, but positive comments are frequent. Guests appreciate the spaciousness and comfort of the rooms, consistently noting that the beds are particularly comfortable and the rooms are kept clean. Many reviews highlight the tasteful and pleasant decoration, although some mention it is slightly outdated. The size of the rooms and bathrooms is frequently praised with several guests noting they are large and well-equipped, including family suites. Soundproofing appears to be effective, contributing to a quiet and peaceful stay.
The hotel’s staff is frequently described as friendly and service-minded, adding to the overall positive experience. Guests also enjoy the serene garden views and the tranquil location of the hotel, which is relatively well-located, albeit a bit of a distance from historic landmarks. Air conditioning and room heating received mixed reviews with some finding them efficient, while others noted issues.
On the downside, a few rooms have been described as dark due to insufficient natural light and some areas, including the carpets and decor, are noted as being in need of renovation. A handful of reviews pointed out maintenance issues such as locked safes or problems with access cards. Despite these minor issues, the comfort and spaciousness of the rooms, combined with friendly staff and a quiet environment, make Mercure Bordeaux Chateau Chartrons a favorable option for many travelers.
The beds at Mercure Bordeaux Chateau Chartrons have received largely positive feedback from guests for their quality and comfort. Reviewers frequently highlight the comfort of the bedding with many describing the beds as large, spacious and super comfortable. King-size beds particularly stand out for their roominess and luxurious feel. Guests appreciated the comfortable mattresses and often noted the bedding as contributing to a good night’s sleep. Additionally, the hotel staff's responsiveness in addressing issues, such as providing a lighter blanket when the duvet was too thick, was well-received.
While a few guests pointed out some minor issues, such as beds being either too hard or too soft and occasional discomfort due to single beds pushed together to form a double, the general consensus remains positive. The overall comfort and quality of the beds at Mercure Bordeaux Chateau Chartrons significantly enhance the guest experience, providing a restful and pleasant stay.
Mercure Bordeaux Chateau Chartrons enjoys a positive reputation regarding its cleanliness, which is frequently highlighted by guests. The hotel is generally described as very clean, comfortable and well-maintained. Many guests appreciate the clean rooms and spotless facilities, making their stays comfortable and enjoyable. The impeccable room service and overall service quality add to the pleasant and neat atmosphere of the hotel.
Guests often compliment specific aspects like the clean bathrooms, tidy surroundings and well-maintained premises. The hotel setting is considered pleasant and organized with most guests finding the decor appealing and the rooms functional yet beautifully decorated. The breakfast service is also noted for its cleanliness with well-kept dishes and utensils.
However, there are occasional negative remarks about some areas needing better attention. Issues such as mold in the bathroom, dusty floors and sticky or greasy furniture have been mentioned. Some guests noted that cleaning services could be more consistent with missed services and uncollected trays being occasional problems. Despite these few concerns, the overall sentiment points to a clean, comfortable and well-kept hotel environment, contributing to a generally positive guest experience.
The staff at Mercure Bordeaux Chateau Chartrons receives high praise for their friendliness and helpfulness with many reviews highlighting their warm and professional demeanor. Guests consistently describe the staff as very friendly, attentive and always willing to assist, ensuring a pleasant and welcoming atmosphere. The quality of service is frequently noted as excellent with numerous mentions of a courteous, smiling and supportive team.
Professionalism is equally emphasized with staff demonstrating knowledge and efficiency in their roles. The hotel's reception is often described as pleasant and thorough, offering a friendly and professional welcome upon arrival. The team is commended for their attentiveness and caring nature, enhancing the overall guest experience.
Despite a few instances of language barriers and occasional lapses in service, the majority of comments reflect a positive and enjoyable interaction with the staff. Their warmth, combined with a high standard of hospitality, contributes significantly to the charm and appeal of this classy establishment.
The Wi-Fi at Mercure Bordeaux Chateau Chartrons has received mixed reviews. On the positive side, the connection is generally good, sufficient for basic internet needs and is offered free of charge. Guests have noted that the internet speed is fair and satisfactory for general use. However, there are concerns about the security of the WLAN with some reviewers mentioning that it is not protected and therefore not suitable for secure activities like using a VPN. While some found the Wi-Fi functional, others reported issues with the Wi-Fi code not working and the connection being a bit slow. Overall, while the Wi-Fi is functional for casual use, it may not be ideal for secure and work-related tasks.
Mercure Bordeaux Chateau Chartrons offers a gym facility that proves to be useful and satisfactory for guests seeking a short workout session. While the gym is on the smaller side, it remains adequately equipped for a basic workout. Guests have experienced the convenience of accessing the gym even during the night upon request. Despite its limited size, the gym has generally been found to be standard and sufficient for maintaining fitness during travel. However, it's worth noting that some found the gym room to lack enough equipment for more intensive training.
Guests have consistently remarked on the convenience and advantages of the parking options at Mercure Bordeaux Chateau Chartrons. The hotel provides a private underground parking area, which is secure and equipped with electric car charging stations. Many visitors appreciated the covered parking garage beneath the hotel, highlighting that it eliminates the need to search for street parking and is easy to access.
Free parking is a notable benefit, frequently mentioned as a significant advantage, particularly in a city like Bordeaux where finding parking can be challenging. Some visitors mentioned that free parking is available during the summer and that parking was included in the price of their stay.
However, there were a few critiques about the parking lot; some found the spaces too small and noted difficulties accessing the lot by stairs, especially with heavy luggage. Despite these minor issues, the availability and convenience of secure in-house parking remain highly valued.
Overall, the availability of secure underground parking with the added benefit of free parking during certain periods, makes it a considerable perk for guests staying at this hotel.
Mercure Bordeaux Chateau Chartrons stands out as a highly recommended destination for families. Its proximity to the station adds convenience for travel and guests consistently highlight the spacious and accommodating family rooms. These rooms are well-suited for large families, offering ample space and big bathrooms, which enhance comfort during the stay. Families with children also appreciate the early check-in flexibility.
This family-friendly hotel offers more than just accommodations. Young guests have enjoyed the piano, billiards and foosball available, adding a fun and engaging element to their stay. Mercure Bordeaux Chateau Chartrons makes an effort to cater to diverse family needs, ensuring that both parents and children have a pleasant and memorable experience.
Mercure Bordeaux Chateau Chartrons presents a mixed bag of experiences for its guests. On the positive side, the hotel boasts foyers, a bar and restaurants that meet the expectations of a four-star standard and the gym is adequately equipped. Additionally, it is considered good value compared to other four-star hotels.
However, many guests express disappointment with various aspects of the hotel that fall below the anticipated four-star quality. Complaints include damaged furniture, missing basic details like toiletries and substandard bathroom facilities. Some guests feel the classic rooms are comparable to a B&B rather than a four-star establishment and suggest the hotel is in need of a refresh. Overall, for those familiar with Mercure's offerings, this particular property may not meet the anticipated standards with several guests suggesting it aligns more closely with a three-star rating.
Mercure Bordeaux Chateau Chartrons stands out as a functional and business-friendly hotel, ideally located for business stays. The establishment offers great facilities, including comfortable seminar rooms and a business center. It is an optimal choice for those seeking good value and quality/price consideration. While some reviews indicate the hotel could benefit from renovation and closer proximity to business centers, it remains a useful option for business travel and events.
Mercure Bordeaux Chateau Chartrons has garnered attention for its accessibility, particularly for guests with mobility issues. The hotel's accessible rooms and overall layout are designed to accommodate those requiring ease of movement. The location is beneficial with good public transport connections enhancing convenience. However, some aspects could be improved. The garage, while having accessible parking, poses challenges due to stairs and a lack of elevator access. Similarly, stairs between the carpark and the rooms necessitate carrying luggage, which could be problematic for some guests. Despite these areas for improvement, the attention to accessible room design and location convenience stands out.
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Location
Breakfast
However, some guests felt that the breakfast was overpriced, not justifying the high cost. The quality of certain items, such as the coffee, scrambled eggs and pastries, received criticism with some describing them as industrial or lacking in freshness. Instances of poor food replenishment, especially towards the end of breakfast hours, were also mentioned, along with issues like sticky floors and tables in the breakfast area.
While many found the breakfast satisfactory and enjoyable, others thought it fell short for a four-star hotel, noting that the offerings were standard and not particularly impressive. Despite these discrepancies, the breakfast generally seems to offer a range of choices to cater to different tastes, though consistency and value for money appear to be areas for improvement. The setting and overall ambiance of the breakfast area contribute positively to the experience for most guests.
Dinner
However, numerous reviews point out several areas needing improvement. The restaurant menu often repeated over consecutive nights and lacked sufficient diet or meat dishes, leading to dissatisfaction. The dinners were often described as expensive for the quality and variety offered. The occurrence of mandatory buffet dinners also did not sit well with some guests who found the selection limited and costly. Additionally, service-related issues such as slow table service, poor overall restaurant management and occasional negligence further marred the dining experience.
In summary, while the hotel’s restaurant can offer a good meal, it has significant areas for improvement in terms of variety, pricing and service efficiency to fully satisfy its guests.
Rooms
The hotel’s staff is frequently described as friendly and service-minded, adding to the overall positive experience. Guests also enjoy the serene garden views and the tranquil location of the hotel, which is relatively well-located, albeit a bit of a distance from historic landmarks. Air conditioning and room heating received mixed reviews with some finding them efficient, while others noted issues.
On the downside, a few rooms have been described as dark due to insufficient natural light and some areas, including the carpets and decor, are noted as being in need of renovation. A handful of reviews pointed out maintenance issues such as locked safes or problems with access cards. Despite these minor issues, the comfort and spaciousness of the rooms, combined with friendly staff and a quiet environment, make Mercure Bordeaux Chateau Chartrons a favorable option for many travelers.
Beds
While a few guests pointed out some minor issues, such as beds being either too hard or too soft and occasional discomfort due to single beds pushed together to form a double, the general consensus remains positive. The overall comfort and quality of the beds at Mercure Bordeaux Chateau Chartrons significantly enhance the guest experience, providing a restful and pleasant stay.
Cleanliness
Guests often compliment specific aspects like the clean bathrooms, tidy surroundings and well-maintained premises. The hotel setting is considered pleasant and organized with most guests finding the decor appealing and the rooms functional yet beautifully decorated. The breakfast service is also noted for its cleanliness with well-kept dishes and utensils.
However, there are occasional negative remarks about some areas needing better attention. Issues such as mold in the bathroom, dusty floors and sticky or greasy furniture have been mentioned. Some guests noted that cleaning services could be more consistent with missed services and uncollected trays being occasional problems. Despite these few concerns, the overall sentiment points to a clean, comfortable and well-kept hotel environment, contributing to a generally positive guest experience.
Staff
Professionalism is equally emphasized with staff demonstrating knowledge and efficiency in their roles. The hotel's reception is often described as pleasant and thorough, offering a friendly and professional welcome upon arrival. The team is commended for their attentiveness and caring nature, enhancing the overall guest experience.
Despite a few instances of language barriers and occasional lapses in service, the majority of comments reflect a positive and enjoyable interaction with the staff. Their warmth, combined with a high standard of hospitality, contributes significantly to the charm and appeal of this classy establishment.
Wi-Fi
Gym
Parking
Free parking is a notable benefit, frequently mentioned as a significant advantage, particularly in a city like Bordeaux where finding parking can be challenging. Some visitors mentioned that free parking is available during the summer and that parking was included in the price of their stay.
However, there were a few critiques about the parking lot; some found the spaces too small and noted difficulties accessing the lot by stairs, especially with heavy luggage. Despite these minor issues, the availability and convenience of secure in-house parking remain highly valued.
Overall, the availability of secure underground parking with the added benefit of free parking during certain periods, makes it a considerable perk for guests staying at this hotel.
Family
This family-friendly hotel offers more than just accommodations. Young guests have enjoyed the piano, billiards and foosball available, adding a fun and engaging element to their stay. Mercure Bordeaux Chateau Chartrons makes an effort to cater to diverse family needs, ensuring that both parents and children have a pleasant and memorable experience.
4 Star
However, many guests express disappointment with various aspects of the hotel that fall below the anticipated four-star quality. Complaints include damaged furniture, missing basic details like toiletries and substandard bathroom facilities. Some guests feel the classic rooms are comparable to a B&B rather than a four-star establishment and suggest the hotel is in need of a refresh. Overall, for those familiar with Mercure's offerings, this particular property may not meet the anticipated standards with several guests suggesting it aligns more closely with a three-star rating.
Business
Accessible
No, Mercure Bordeaux Chateau Chartrons doesn't have any pool.
No, a spa isn't available at Mercure Bordeaux Chateau Chartrons.
Yes, Mercure Bordeaux Chateau Chartrons welcomes dogs.
Yes, parking facilities are available at Mercure Bordeaux Chateau Chartrons.
Yes, Mercure Bordeaux Chateau Chartrons has a gym.
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