Las Americas Torre Del Mar is a highly recommended hotel for those seeking a beachfront stay in Tenerife. The hotel's location is perfect for beach lovers with direct access to the beach and excellent services provided by friendly staff. The breakfast at the hotel is excellent with a great selection of options and the restaurants on site, particularly Erre, are enjoyable. The rooms are clean and spacious with some offering gorgeous views of the sea. The hotel's cleanliness is highly praised and the staff are exceptional, particularly the reception and restaurant staff. The pool options are excellent with multiple large and clean pools for swimming and lounging. Las Americas Torre Del Mar is also a great hotel choice for families with small children with excellent facilities and activities for both kids and adults. While some guests had mixed reviews regarding the beds, overall, most guests found them to be comfortable.
The Hyatt Regency Cartagena excels in various aspects, garnering praise from guests for its strategic and picturesque location, exceptional cleanliness, luxurious rooms and outstanding staff service. Positioned along Bocagrande's scenic coastline, the hotel offers the perfect blend of proximity to Cartagena's historic center and a peaceful, vibrant atmosphere with easy access to local amenities and stunning ocean views. Guests frequently commend the high-quality, generous breakfast buffet provided in a top-floor area with fabulous views, although some note it as expensive and occasionally crowded.
Dining experiences receive mixed feedback with many appreciating the tasty and excellent food, particularly in the hotel's restaurants like Kokau and Kakau. However, some guests report service issues and limited menu variety, suggesting room for improvement. The rooms themselves are celebrated for their modernity, cleanliness, spacious layouts and breathtaking views with high-floor accommodations noted for their panoramic vistas and added privacy.
Cleanliness standards are consistently high with spotless rooms and well-maintained facilities contributing to a luxurious stay. The highly professional and friendly staff, specifically individuals like Dina, Fernanda and Maria Mercedes, are recognized for their exceptional service, enhancing guest experiences across the board.
The hotel's WiFi service is generally praised for being fast and reliable, though some guests experience connectivity issues. The spa facilities receive positive feedback for their excellent experiences and amenities, despite some noting the absence of a jacuzzi and occasional service discrepancies. The well-equipped gym meets most guests' expectations, although some call for better maintenance.
The pool facilities are a standout feature, offering diverse and well-maintained areas for all age groups with the rooftop infinity pool on the 14th floor being a particular favorite. The clean and beautifully designed pools add a significant level of comfort and enjoyment to guests' stays.
Overall, the Hyatt Regency Cartagena provides a luxurious, comfortable and visually stunning environment, making it a top choice for both relaxation and business travelers. Key areas like dining services, WiFi consistency and spa amenities could benefit from enhancements, but the hotel's exceptional location, attentive staff and fabulous views make it a memorable destination in Cartagena.
Hotel InterContinental Cartagena by IHG, in the bustling Bocagrande area, is favored for its prime location near the beach, providing easy access to local attractions, restaurants and the Historic Walled City. The beachfront proximity enhances the experience with stunning ocean views, despite the beach's occasional crowding and cleanliness issues.
Guests generally praise the breakfast offerings, describing them as delicious and varied with a broad selection catering to diverse tastes, particularly highlighting the 15th-floor breakfast experience for its excellent service. Dinner also receives commendations for its quality and variety, especially poolside meals prepared by the grill chef, although some find the service and prices could improve.
Rooms at the hotel are lauded for their spaciousness, cleanliness and modern comforts, often featuring beautiful ocean views and luxurious suites. However, occasional housekeeping oversights and minor maintenance issues are noted. Cleanliness overall is a strong point with rigorous daily cleaning and professional staff, although common areas sometimes need more attention.
The staff's exceptional service is a standout feature with many guests highlighting the friendly, attentive and professional demeanor that enhances their stay. Specific staff members are often mentioned for their outstanding hospitality. Free WiFi is generally reliable, although some guests experience intermittent issues, especially in common areas.
The hotel's spa receives positive feedback for its ambiance and quality treatments with the Turkish bath and massages being particularly well-regarded despite the higher costs. The gym is also appreciated for its modern equipment and ample space. The pool area, known for its cleanliness and panoramic ocean views, is a favorite among guests, though some note it can be too cold or crowded at times.
Family-friendly amenities, spacious rooms and helpful staff make Hotel InterContinental Cartagena a recommended option for families. While parking facilities are available, they come with added charges and occasional inconvenience due to sharing with a nearby shopping center.
In summary, Hotel InterContinental Cartagena excels with its excellent location, comfortable rooms and friendly staff, complemented by a range of amenities. Minor service improvements and attention to some facilities would further enhance the overall guest experience.
GHL Arsenal Hotel in Cartagena receives numerous commendations for its exceptional features, making it a top choice for both leisure and business travelers. Its stellar location in the Getsemani neighborhood stands out as a major highlight, placing guests within walking distance to Cartagena's historical landmarks, vibrant bars, restaurants and the picturesque harbor. Despite its central setting, the hotel maintains a peaceful atmosphere and guests feel safe exploring the area day and night.
The breakfast experience is largely positive with many guests praising the varied and delicious buffet that often includes fresh, regional options. Dining on the terrace enhances the enjoyment with pleasant views. Although some found the options limited and service occasionally slow, the efforts to offer a diverse and satisfying meal are generally appreciated. Dinner at the hotel also earns high marks, particularly for its flavorful cuisine, diverse specialty dishes and engaging ambiance with live music.
The hotel’s rooms are noted for their modern design, cleanliness and comfort, although there are mixed reviews regarding their size and natural lighting. Guests appreciate the attention to detail in maintaining cleanliness across the property, which is consistently highlighted as a strong point.
The GHL Arsenal Hotel staff earn widespread praise for their exceptional service and friendly demeanor. Guests frequently mention specific staff members for their warm hospitality, efficiency and multilingual capabilities, which contribute significantly to a pleasurable stay.
Regarding amenities, the hotel excels with its rooftop pool, which offers stunning views of the bay and the historic center, making it a prime spot for relaxation. The poolside bar and well-kept terrace further enhance the guest experience, despite occasional issues with seating capacity.
While the WiFi generally meets guests' needs, some inconsistencies, particularly with Apple devices, are noted. The gym, though functional for basic workouts, is considered small and under-equipped by some guests, suggesting room for improvement.
For families, the hotel presents a welcoming and cozy environment, although amenities specifically for children and larger family spaces could be enhanced.
The hotel's prime location also offers easy access to Cartagena’s lively nightlife. The proximity to energetic bars, clubs and street food options provides a rich cultural immersion, though the vibrant area can lead to noise disruptions.
Overall, GHL Arsenal Hotel is highly recommended for its fantastic location, clean and comfortable accommodations, outstanding staff service and delightful rooftop pool area with some room for improvement in breakfast variety, gym facilities and family accommodations.
NH Royal Urban Cartagena offers an unparalleled location in the heart of the historic center, making it an ideal choice for travelers wishing to immerse themselves in Cartagena's vibrant culture. Guests appreciate the convenience of being within walking distance to key attractions such as the walled city, the convention center and Pegasos dock. The hotel’s central positioning enhances the guests' overall experience, allowing for the exploration of the historical district and panoramic views from the rooftop pool. However, nighttime noise from busy surroundings can be a drawback for some rooms facing the main square.
The breakfast experience at NH Royal Urban Cartagena is highly commended for its quality and variety. Guests frequently highlight the delicious and fresh offerings, including healthy fruit shots and a dedicated omelet service. Despite a small wait time as breakfast is not self-service, the courteous and attentive staff make the experience enjoyable. While some guests find the breakfast slightly expensive and request more fruit options, the overall consensus is positive, aligning with the hotel's emphasis on fresh, well-varied meals.
Guest reviews reflect mixed experiences with the rooms. While some appreciate the views from certain rooms and find them clean and simple, many highlight significant issues such as small size, lack of natural light, strong odors and poor maintenance, which detracts from the overall comfort. The general sentiment is that the rooms require significant updates and better upkeep to meet expectations.
Cleanliness at NH Royal Urban Cartagena earns both praise and criticism. Many guests describe the property as very clean and well-maintained, appreciating the overall value for money. However, issues such as mold, humidity and poor ventilation in some rooms, as well as cleanliness concerns in the bathrooms and pool area, indicate room for improvement.
The staff at the hotel are a standout feature, consistently praised for their friendliness, helpfulness and professionalism. Guests commend the attentiveness of the team across various departments, noting their local knowledge and the overall warmth they bring to the guest experience. Even among critical reviews, the staff often emerge as a redeeming quality, enhancing the hotel's reputation for hospitable service.
The rooftop pool is frequently highlighted as a major attraction, offering breathtaking views of the old city square and serving as a relaxing retreat. Despite minor maintenance and cleanliness issues and the early closing time, guests generally find the pool to be a spectacular feature that enhances their stay.
Opinions on the beds are varied with some guests finding them super comfortable and others experiencing discomfort due to hard mattresses and stained sheets. The mixed feedback suggests that the sleep quality can differ depending on individual preferences and specific room conditions.
Overall, while NH Royal Urban Cartagena offers some excellent features like a prime location, commendable breakfast and a friendly staff, there are noticeable shortcomings such as room conditions and certain maintenance issues that prevent it from fully living up to its 4-star status. The consensus points to a hotel with great potential that could benefit from addressing these areas to meet guest expectations more consistently.