Comfort Inn MSP Airport - Mall of America
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Summary of reviewsThe Comfort Inn MSP Airport - Mall of America consistently receives positive reviews for its prime location, making it an ideal choice for both business and leisure travelers. Guests frequently praise its proximity to the airport and the reliable shuttle service, which facilitates early flights and layovers. Moreover, the hotel's closeness to the Mall of America, Ikea and other attractions enhances its appeal with ample parking and convenient access to highways noted as additional benefits. Daily needs are catered for with a nearby Walmart and a selection of dining options, including the attached Outback Steakhouse.
Breakfast offerings are another highlight for many visitors with a variety of items such as fresh fruit, hot dishes and continental fare earning positive mentions. Guests particularly appreciate the complimentary aspect and the helpful, friendly staff who enhance the experience. However, during hotel renovations and COVID-19, some shifts to grab-and-go options were less favorably received.
The rooms at the Comfort Inn garner mixed feedback. Many guests enjoy the spacious and comfortable accommodations, noting the comfortable beds and cozy chairs. While some rooms are newly renovated and clean, cleanliness inconsistencies and maintenance issues such as noisy air conditioning and dated furniture are evident. These problems are being addressed through ongoing renovations.
Cleanliness throughout the hotel presents a similarly mixed picture. While several guests find their rooms and common areas clean, others report concerns about unvacuumed carpets, dirty bathrooms and musty odors. Despite these issues, the staff is widely praised for their friendliness and efficiency, contributing positively to the overall guest experience. Specific employees like Mr. Flippo and Zaman are often highlighted for exceptional service.
Free WiFi is generally reliable, though variable experiences with dead zones and slower speeds are reported. The gym and pool facilities receive mixed reviews: the gym is viewed as adequate but sometimes small and under-maintained, while the pool is appreciated for its size but occasionally closed for maintenance.
Parking is widely regarded as convenient and accommodating with ample, well-lit spaces and availability of free and metered options. However, possible fees and occasional congestion during peak times are noted concerns.
In summary, the Comfort Inn MSP Airport - Mall of America offers a convenient location and solid amenities that contribute to a generally positive experience for many guests. While there are areas for improvement, particularly in terms of room maintenance and cleanliness, the hotel is a dependable three-star option near key destinations.
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Breakfast offerings are another highlight for many visitors with a variety of items such as fresh fruit, hot dishes and continental fare earning positive mentions. Guests particularly appreciate the complimentary aspect and the helpful, friendly staff who enhance the experience. However, during hotel renovations and COVID-19, some shifts to grab-and-go options were less favorably received.
The rooms at the Comfort Inn garner mixed feedback. Many guests enjoy the spacious and comfortable accommodations, noting the comfortable beds and cozy chairs. While some rooms are newly renovated and clean, cleanliness inconsistencies and maintenance issues such as noisy air conditioning and dated furniture are evident. These problems are being addressed through ongoing renovations.
Cleanliness throughout the hotel presents a similarly mixed picture. While several guests find their rooms and common areas clean, others report concerns about unvacuumed carpets, dirty bathrooms and musty odors. Despite these issues, the staff is widely praised for their friendliness and efficiency, contributing positively to the overall guest experience. Specific employees like Mr. Flippo and Zaman are often highlighted for exceptional service.
Free WiFi is generally reliable, though variable experiences with dead zones and slower speeds are reported. The gym and pool facilities receive mixed reviews: the gym is viewed as adequate but sometimes small and under-maintained, while the pool is appreciated for its size but occasionally closed for maintenance.
Parking is widely regarded as convenient and accommodating with ample, well-lit spaces and availability of free and metered options. However, possible fees and occasional congestion during peak times are noted concerns.
In summary, the Comfort Inn MSP Airport - Mall of America offers a convenient location and solid amenities that contribute to a generally positive experience for many guests. While there are areas for improvement, particularly in terms of room maintenance and cleanliness, the hotel is a dependable three-star option near key destinations.
Hotel near Ski Resorts
Located a reasonable distance from Hyland Ski & Snowboard Area, this hotel provides comfortable rooms and complimentary breakfast.
Hotel with Parking
The hotel provides a free car park for guest stays, which is a significant convenience. It also offers extended parking for an additional charge, catering to longer travel needs.
Hotel with Indoor Pool
Features a large, secured indoor heated pool with both deep and shallow sections. The pool area includes skylights and exterior windows, offering a pleasant environment for swimming and relaxation. Pool towels are provided.
Hotel with Heated Pool
This hotel offers an indoor heated pool.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The Comfort Inn MSP Airport - Mall of America enjoys a prime location that makes it a standout choice for travelers. Its proximity to the airport is highlighted repeatedly, offering easy access for those with early flights or layovers. Guests appreciate the reliable and prompt shuttle service to the airport, enhancing the convenience of the hotel's location.
In addition to its closeness to the airport, the hotel is very near the Mall of America, providing guests with an excellent spot for shopping and entertainment. The location is also praised for being close to other attractions like Ikea and the Great Wolf Lodge. For those driving, the hotel offers easy access to nearby highways and ample parking, making it straightforward to explore the surrounding areas.
The convenience extends to everyday needs with a Walmart just a couple of blocks away and several dining options nearby, including an Outback Steakhouse directly attached to the hotel. Guests value the combination of strategic location, cleanliness and good customer service, making the Comfort Inn a well-rounded choice for both business and leisure travelers. Overall, the location of this hotel receives consistent praise for its convenience, accessibility and proximity to key destinations.
A key highlight at Comfort Inn MSP Airport - Mall of America for many guests is their breakfast offering. While experiences varied, there are several positive mentions that stand out. Guests appreciated the good variety and abundance of breakfast items with choices that included fresh fruit, hot dishes like eggs and bacon and standard continental fare. Many found the breakfast to be enjoyable, filling and even excellent at times. Specific mentions noted the presence of a nice selection including items like sausage, English muffins, waffles, yogurt and cold cereal.
The breakfast was often described as good, great or amazing, providing something for everyone. Additionally, there were positive remarks about the friendly and helpful staff who contributed to the pleasant breakfast experience. The complimentary aspect of the breakfast was another appreciated perk, adding value to the stay.
However, there were a few less favorable experiences reported, particularly related to the breakfast setup during hotel renovations and COVID-19 adjustments. Some guests were disappointed with the grab-and-go breakfast bags, finding them lacking in options and quality compared to the usual buffet. Issues like broken coffee machines, cold or overly sterile breakfast environments and inconsistent food replenishment were noted by a few.
Overall, while some improvement could be made, particularly in terms of variety and consistency during special circumstances, the breakfast at Comfort Inn MSP Airport - Mall of America generally received positive feedback from guests, making it a notable aspect for prospective visitors to consider.
The Comfort Inn MSP Airport - Mall of America offers convenient dining options with an attached Outback Steakhouse. This well-known restaurant, accessible via a breezeway connecting the two buildings, provides a pleasant dining experience for guests. While the reviews are generally positive, noting that the Outback Steakhouse is really good, some guests found it just surprisingly okay. Nonetheless, the ease of having a restaurant on-site adds to the overall convenience of staying at this hotel.
The Comfort Inn MSP Airport - Mall of America offers rooms that have received mixed feedback from guests. Many appreciated the spaciousness and comfortable nature of the rooms with highlights being comfortable beds and exceptionally cozy chairs. Cleanliness varied with several reviewers noting that their rooms were clean and functional and others mentioning that the rooms had been newly renovated.
On the downside, some rooms had issues, including musty or unpleasant odors, noisy air conditioning units and instances of loud disturbances. Furniture and fixtures were noted to be dated or worn and some bathrooms and carpets were reported as dirty or in need of repair. The hotel is undergoing renovations, which might explain some of the discrepancies in room quality.
Despite the drawbacks, rooms were generally regarded as spacious and comfortable when clean. However, cleanliness and maintenance consistency appear to be areas that need improvement.
At the Comfort Inn MSP Airport - Mall of America, the general consensus from guests indicates a mixed experience with the beds. Leaning towards the positive side, numerous reviewers found the beds comfortable with many describing them as very cozy and contributing to a good night's sleep. Phrases like comfortable beds, comfy beds and the best sleep have frequently appeared, suggesting that for many, the hotel beds met or exceeded expectations.
However, there are also mentions of beds being uncomfortable, hard and causing back issues. Some guests found the bedding insufficiently warm or thin and a few noted cleanliness issues, such as stained bedding and dirty sheets. The size of the beds also appears to be a common concern with several guests pointing out that the beds are double-sized rather than queen-sized, which some found too small for their comfort.
Overall, while many guests appreciated the comfort and coziness of the beds, there remains a segment of guests who experienced issues related to comfort, size and cleanliness that impacted their stay adversely.
The cleanliness of Comfort Inn MSP Airport - Mall of America presents a mixed picture. On the positive side, numerous guests noted that their rooms were clean, comfortable and even described some as very clean and tidy. The lobby and common areas received some praise for their cleanliness with mentions of clean bathrooms and consistent upkeep in parts of the hotel. Several reviewers also mentioned that rooms were updated and well-equipped.
However, other aspects of the hotel’s cleanliness left much to be desired. Common complaints included dirty rooms with specific mentions of unvacuumed carpets, dirty bathrooms and a generally dingy feel in the hallways. Reports of leftover items from previous guests, such as candy wrappers and bottle caps, indicated lapses in thorough cleaning. Smells, predominantly of cigarettes and must, were a recurring issue, particularly in the hallways and courtyard areas.
Several guests pointed out that common areas like the gym and the pool seemed neglected and some facilities appeared very dated. Additionally, delays and inconsistencies in room cleaning schedules contributed to some dissatisfaction. Small maintenance issues, such as broken hooks and clogged sinks, were also noted.
In summary, while the hotel boasts clean and comfortable rooms for many, significant concerns about inconsistent cleanliness and maintenance were prevalent among other guests.
The staff at Comfort Inn MSP Airport - Mall of America frequently receive praise for their friendliness and helpfulness. Guests commend the front desk staff for their courteous and efficient service, often noting specific individuals like Mr. Flippo and Zaman for their exceptional assistance. The night staff, including a notably humorous front desk attendant, also contribute positively to the guest experience.
While housekeeping is generally appreciated for maintaining cleanliness, there are occasional mentions of slow service. Nonetheless, the overall impression is that the hotel staff is professional, attentive and dedicated to providing great customer service. Guests repeatedly highlight their positive interactions with shuttle drivers and kitchen staff as well.
Despite a few isolated incidents of rudeness or inattentiveness, most guests find the staff accommodating and efficient at resolving issues. The courteous demeanor of the staff, combined with their willingness to go the extra mile, plays a significant role in enhancing the overall stay experience at this hotel.
The Comfort Inn MSP Airport - Mall of America offers free WiFi that many guests found to be reliable and easily accessible. Some have experienced excellent WiFi connections with decent speeds, making it suitable for various online activities. However, there are mentions of dead zones and occasional poor or unreliable internet connection, indicating that the experience may vary depending on the location within the hotel. While the WiFi worked perfectly for some visitors, others suggested that the internet could be stronger and faster. Despite these mixed experiences, the overall sentiment leans towards a generally satisfactory WiFi service. Additionally, cell reception was noted as available, providing an offline option for staying connected.
The gym at Comfort Inn MSP Airport - Mall of America receives mixed feedback from guests. On the positive side, some guests describe the gym as spacious and in good condition with sufficient equipment for a decent workout. Phrases like great gym, nice in-house gym and good condition indicate satisfaction from several visitors. However, there are mentions of the gym being small, having only a few pieces of equipment and some equipment being broken or dirty. Despite these issues, the availability of a workout room and an exercise room is noted.
The Comfort Inn MSP Airport - Mall of America offers a large, indoor swimming pool area that guests often appreciate for its size and potential for relaxation. Several families enjoyed the pool with some noting that their kids loved it and found it fun. The pool is generally noted to be clean and had a pleasant temperature when open. The hot tub in the pool area adds an extra layer of comfort.
However, the availability and condition of the pool have been inconsistent. Many guests have experienced the pool being closed for maintenance or remodeling during their stay. Some reported that the pool area could be messy and occasionally had a strong smell of chlorine or other unpleasant odors. The temperature of the pool was also noted to be very cold or even freezing at times, which could detract from the enjoyment. Additionally, the pool area occasionally lacked sufficient towels and lighting and there were times when the pool water appeared cloudy.
Despite these issues, when operational, the pool is considered a nice amenity that adds value to the stay at the Comfort Inn MSP Airport - Mall of America.
Guests of the Comfort Inn MSP Airport - Mall of America generally find the parking facilities to be accommodating with several positive notes on their ease and convenience. The parking lot is frequently described as large and well-lit, providing ample space for various types of vehicles, including large trailers. Both free and metered parking options are available with some reviews highlighting free parking as a significant perk. Guest parking and long-term parking facilities are ample and practical and many appreciate the convenience of parking close to the hotel itself.
However, there are some caveats. While many praise the availability and accessibility of parking, others have pointed out occasional challenges finding parking spots, particularly during busy times when the lot can become congested or competitive. Some guests have commented on additional parking fees with varying experiences regarding their fairness and applicability. There are also mentions of limited or no underground parking and a few isolated reports of smaller, tighter parking spaces.
Overall, the hotel's parking arrangements are generally well-regarded for their size, ease of access and availability, though it is wise to be aware of possible fees and occasional congestion.
Comfort Inn MSP Airport - Mall of America is characterized as a solid three-star hotel, offering a good overall choice for travelers seeking a mid-range option. Many guests highlight it as their favorite place to stay, appreciating the service and amenities provided. The lobby is described as comfortable and the facilities are deemed sufficient, meeting the expectations for a hotel in this category.
Despite being considered very basic with standard amenities, guests find the value respectfully great, seeing it as an average value for a three-star rating. It's a good stay for those seeking average ambiance and basic accommodations.
While some reviews suggest it may not fully meet the standards of a three-star property, it is still seen as acceptable overall and clearly deserving of its three-star rating according to most evaluations. It stands as a dependable choice for a mid-range property near popular destinations like the Mall of America.
The Comfort Inn MSP Airport - Mall of America offers a business-friendly environment with several favorable facilities for travelers on business trips. The hotel features great conference rooms, small private and large meeting spaces and a reasonably priced range of meeting rooms. It provides a comfortable workspace with plenty of outlets and well-equipped business desks, ensuring that business travelers have the utilities they need. The business center and basic business support services are sufficient for essential tasks, though some reviews mention occasional difficulties. Free internet service is available, adding to its convenience. Despite minimal business support in some areas, the overall business meeting areas and the well-equipped business rooms make it a commendable choice for professional gatherings. The hotel's proximity to most stores and venues adds to its appeal, although nearby hotels may offer some complimentary options. Overall, Comfort Inn MSP Airport - Mall of America presents a practical choice for business travelers seeking convenience and functionality.
The 'Comfort Inn MSP Airport - Mall of America' is generally praised for its accessible features, catering effectively to guests with disabilities. Key points include the availability of basic accessibility features, such as accessible elevators and no steps, which simplify navigation throughout the hotel. The location also adds convenience with highways nearby and easy access to dining options like the Outback Steakhouse. However, some rooms may require additional costs for accessibility features and there are specific mentions of the need for bars in some showers for guests with mobility issues. Furthermore, the accessibility experience might vary with some guests noting that certain rooms are only reachable through an additional entrance. Despite these few caveats, the overall accessibility of the hotel is regarded as satisfactory.
The heated pool at the Comfort Inn MSP Airport - Mall of America is well-received for its warmth and cleanliness. Visitors appreciate that the pool heats up quickly when in use and find the pool area to be quite satisfactory. However, some guests noted that the pool water could benefit from more consistent heating, as a few experienced it as too cold. Overall, the pool area earns positive remarks despite a few minor drawbacks.
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Location
In addition to its closeness to the airport, the hotel is very near the Mall of America, providing guests with an excellent spot for shopping and entertainment. The location is also praised for being close to other attractions like Ikea and the Great Wolf Lodge. For those driving, the hotel offers easy access to nearby highways and ample parking, making it straightforward to explore the surrounding areas.
The convenience extends to everyday needs with a Walmart just a couple of blocks away and several dining options nearby, including an Outback Steakhouse directly attached to the hotel. Guests value the combination of strategic location, cleanliness and good customer service, making the Comfort Inn a well-rounded choice for both business and leisure travelers. Overall, the location of this hotel receives consistent praise for its convenience, accessibility and proximity to key destinations.
Breakfast
The breakfast was often described as good, great or amazing, providing something for everyone. Additionally, there were positive remarks about the friendly and helpful staff who contributed to the pleasant breakfast experience. The complimentary aspect of the breakfast was another appreciated perk, adding value to the stay.
However, there were a few less favorable experiences reported, particularly related to the breakfast setup during hotel renovations and COVID-19 adjustments. Some guests were disappointed with the grab-and-go breakfast bags, finding them lacking in options and quality compared to the usual buffet. Issues like broken coffee machines, cold or overly sterile breakfast environments and inconsistent food replenishment were noted by a few.
Overall, while some improvement could be made, particularly in terms of variety and consistency during special circumstances, the breakfast at Comfort Inn MSP Airport - Mall of America generally received positive feedback from guests, making it a notable aspect for prospective visitors to consider.
Dinner
Rooms
On the downside, some rooms had issues, including musty or unpleasant odors, noisy air conditioning units and instances of loud disturbances. Furniture and fixtures were noted to be dated or worn and some bathrooms and carpets were reported as dirty or in need of repair. The hotel is undergoing renovations, which might explain some of the discrepancies in room quality.
Despite the drawbacks, rooms were generally regarded as spacious and comfortable when clean. However, cleanliness and maintenance consistency appear to be areas that need improvement.
Beds
However, there are also mentions of beds being uncomfortable, hard and causing back issues. Some guests found the bedding insufficiently warm or thin and a few noted cleanliness issues, such as stained bedding and dirty sheets. The size of the beds also appears to be a common concern with several guests pointing out that the beds are double-sized rather than queen-sized, which some found too small for their comfort.
Overall, while many guests appreciated the comfort and coziness of the beds, there remains a segment of guests who experienced issues related to comfort, size and cleanliness that impacted their stay adversely.
Cleanliness
However, other aspects of the hotel’s cleanliness left much to be desired. Common complaints included dirty rooms with specific mentions of unvacuumed carpets, dirty bathrooms and a generally dingy feel in the hallways. Reports of leftover items from previous guests, such as candy wrappers and bottle caps, indicated lapses in thorough cleaning. Smells, predominantly of cigarettes and must, were a recurring issue, particularly in the hallways and courtyard areas.
Several guests pointed out that common areas like the gym and the pool seemed neglected and some facilities appeared very dated. Additionally, delays and inconsistencies in room cleaning schedules contributed to some dissatisfaction. Small maintenance issues, such as broken hooks and clogged sinks, were also noted.
In summary, while the hotel boasts clean and comfortable rooms for many, significant concerns about inconsistent cleanliness and maintenance were prevalent among other guests.
Staff
While housekeeping is generally appreciated for maintaining cleanliness, there are occasional mentions of slow service. Nonetheless, the overall impression is that the hotel staff is professional, attentive and dedicated to providing great customer service. Guests repeatedly highlight their positive interactions with shuttle drivers and kitchen staff as well.
Despite a few isolated incidents of rudeness or inattentiveness, most guests find the staff accommodating and efficient at resolving issues. The courteous demeanor of the staff, combined with their willingness to go the extra mile, plays a significant role in enhancing the overall stay experience at this hotel.
Wi-Fi
Gym
Pool
However, the availability and condition of the pool have been inconsistent. Many guests have experienced the pool being closed for maintenance or remodeling during their stay. Some reported that the pool area could be messy and occasionally had a strong smell of chlorine or other unpleasant odors. The temperature of the pool was also noted to be very cold or even freezing at times, which could detract from the enjoyment. Additionally, the pool area occasionally lacked sufficient towels and lighting and there were times when the pool water appeared cloudy.
Despite these issues, when operational, the pool is considered a nice amenity that adds value to the stay at the Comfort Inn MSP Airport - Mall of America.
Parking
However, there are some caveats. While many praise the availability and accessibility of parking, others have pointed out occasional challenges finding parking spots, particularly during busy times when the lot can become congested or competitive. Some guests have commented on additional parking fees with varying experiences regarding their fairness and applicability. There are also mentions of limited or no underground parking and a few isolated reports of smaller, tighter parking spaces.
Overall, the hotel's parking arrangements are generally well-regarded for their size, ease of access and availability, though it is wise to be aware of possible fees and occasional congestion.
3 Star
Despite being considered very basic with standard amenities, guests find the value respectfully great, seeing it as an average value for a three-star rating. It's a good stay for those seeking average ambiance and basic accommodations.
While some reviews suggest it may not fully meet the standards of a three-star property, it is still seen as acceptable overall and clearly deserving of its three-star rating according to most evaluations. It stands as a dependable choice for a mid-range property near popular destinations like the Mall of America.
Business
Accessible
Heated Pool
Yes, Comfort Inn MSP Airport - Mall of America has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Comfort Inn MSP Airport - Mall of America.
No, Comfort Inn MSP Airport - Mall of America doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn MSP Airport - Mall of America.
Yes, Comfort Inn MSP Airport - Mall of America has a gym.
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