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Summary of reviewsQueens Hotel is highly praised for its fantastic location, nestled in the heart of town, providing convenient access to shops, cafes, pubs and restaurants, as well as nearby attractions like Zip World and Snowdonia. The hotel's central position makes it an excellent base for exploring local hiking trails and engaging in outdoor activities. Visitors appreciate the incredible mountain vistas from the rooms and the added benefit of free parking. Despite the property showing some signs of being run down, guests found it warm and comfortable, especially during adverse weather conditions.
Breakfast at the Queens Hotel has received mixed feedback, but many guests found it very good, excellent and superb value. While issues with availability were noted, when offered, the breakfast was appreciated for its quality and cost-effectiveness. Guests also enjoyed nearby dining options for alternative breakfast plans.
Dinner reviews reveal mixed opinions with some guests praising the new chef for delicious dishes and enjoying the cozy restaurant and pub atmosphere. However, others mentioned the absence of advertised evening food options and inconsistent service quality. Despite these issues, the friendly staff and great location often enhanced the dining experience.
Room reviews highlight positive aspects such as cleanliness, spaciousness and comfortable furnishings. Many guests appreciated the exceptional room size and freshly decorated interiors. However, there were mentions of maintenance issues, such as signs of wear and tear, mould around windows and carpet cleanliness, indicating room for improvement in these areas.
Cleanliness feedback is mixed with several guests praising clean and tidy rooms while others criticized significant hygiene issues, including filthy bathrooms, dusty rooms and underwhelming shower pressure. Despite these criticisms, some areas were noted to be clean and sunny.
The staff at Queens Hotel receives overwhelmingly positive reviews, often described as friendly, welcoming and helpful. Guests appreciated the exceptional service, which significantly contributed to a memorable stay. Instances of dissatisfaction were minimal compared to the overwhelming commendations for the courteous and attentive staff.
Free WiFi is generally described as stable and supported by the helpful staff, although some guests experienced connectivity problems. Coverage seems to be better in certain areas of the hotel.
Queens Hotel is well-regarded for its family-friendly environment, offering spacious and comfortable family rooms with essential amenities. It is also noted for being pet-friendly, providing a convenient location for walking dogs and exploring nearby food places. Despite occasional noise, the hotel maintains a quiet atmosphere at night.
Guest feedback on beds is mixed with some finding them comfortable and spacious, while others reported issues with old, worn-out and uncomfortable mattresses. These mentions underscore the need for updated bedding to meet guest expectations.
Finally, the hotel is well-regarded for its dog-friendly environment, despite minor logistical challenges. The welcoming attitude towards dogs and the positive location enhance the overall guest experience. Show more
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Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
Small Hotel
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Guest Reviews
6.1
Rated
Location
Queens Hotel enjoys a fantastic location that guests consistently praise. Nestled in the heart of town, it offers convenient access to shops, cafes, pubs and restaurants. Its central position makes it easy to explore local attractions, such as Zip World and the scenic landscapes of Snowdonia. Visitors appreciate the hotel's proximity to hiking trails and its suitability as a base for outdoor activities. The views from the rooms are often highlighted with some guests mentioning incredible mountain vistas. Additionally, the hotel provides the added benefit of free parking, which enhances its appeal for travelers. Despite some comments about the property being run down, the warmth and comfort during adverse weather, like Storm Barra, have been noted positively. Overall, the hotel's handy location and beautiful surroundings make it a practical and scenic choice for both adventurers and casual tourists.
Breakfast
Reviews regarding breakfast at the Queens Hotel present a mixed picture, but there are notable positives. Many guests have praised the breakfast for being very good, excellent and even absolutely incredible. The breakfasts are said to be superb value, well presented and reasonably priced. Portion sizes for both breakfast and evening meals receive compliments for being generous.
However, there are several mentions of issues with breakfast availability. Some reviews state that breakfast was not included or provided, particularly on weekends or when the chef was unavailable. To compensate, guests were sometimes advised to visit the cafe opposite the hotel. Despite these issues, when breakfast was offered, it was appreciated for its quality and cost-efficiency. The hotel's surrounding area also gets points for having good pub food options and a lovely cafe nearby for alternative breakfast plans.
Dinner
Guest reviews for the Queens Hotel reveal mixed opinions about the dinner options available. Some patrons found the evening meals to be very good, praising the new chef for preparing excellent and delicious dishes. Positive remarks highlight the cozy restaurant on the first floor and the pub on the ground floor, where guests can enjoy good pub food and bar meals. Some noted that the food was very nice and priced well with friendly staff and a great location enhancing the overall dining experience.
However, others reported significant issues, such as the absence of advertised evening food options and the lack of a chef on certain occasions. Some guests had to seek out local restaurants or nearby pubs for their evening meals. While there were instances of guests enjoying their meals at the hotel, there were also complaints about poor service and food quality with some meals being sent back due to their unsatisfactory nature.
Overall, while there are highlights to the Queens Hotel's dining options, consistency seems to be an area needing improvement to meet all guests' expectations.
Rooms
Despite some general criticisms, many guests at Queens Hotel found the rooms to be clean, spacious and comfortably furnished. A significant number highlighted the exceptional room size with some rooms even exceeding expectations in terms of space. Cleanliness also received positive notes frequently with guests describing rooms as clean and functional with comfortable beds. Several rooms have been freshly decorated and provide a satisfactory level of comfort.
However, the hotel does have areas that need attention, particularly with regard to maintenance. Some rooms showed signs of wear and tear, requiring updates and more thorough cleaning in certain cases. Issues such as mould around windows, carpets needing cleaning and occasional unclean mugs and glasses were mentioned. Guests also pointed out specific issues in a few rooms, such as dips in mattresses, stained beds and lack of proper soundproofing. Despite these drawbacks, the overall sentiment leans towards a comfortable stay with room for improvements in maintenance and cleaning standards.
Beds
Guests at Queens Hotel have provided a mixed bag of feedback regarding the beds. Some guests found the mattresses to be very comfortable with descriptions like comfy bed and spacious. There were instances of large, comfy beds which contributed to a positive experience. However, a significant number of reviews pointed out issues with bed comfort. Many beds were described as uncomfortable, old and worn out. Guests also mentioned specific issues such as squeaky and warped mattresses, beds that were not properly prepared and creased bed sheets. Furthermore, instances of beds being described as second-hand and dirty were noted, along with complaints about beds not being cleaned properly. Some guests found springs in the mattresses to be uncomfortable, leading to their worst sleep ever. These recurring mentions underscore a need for updated and well-maintained bedding to meet guest expectations.
Cleanliness
Queens Hotel has received mixed feedback regarding its cleanliness standards from recent guests. While several reviews praise the rooms for being clean, tidy, spacious, functional and quiet, there are numerous criticisms highlighting significant issues. Some guests appreciated the clean and sunny bedrooms and reported high cleanliness levels in certain areas. However, many reviews were critical, mentioning filthy bathrooms, dusty and dirty rooms, sticky and dirty mugs and glasses and carpets that needed a deep clean. Guests also pointed out the presence of cobwebs, spiders, stains on mattresses and unpleasant smells in corridors and rooms. Additionally, problems like unclean bedding, grimy carpets in common areas and underwhelming shower pressure were frequently mentioned. Overall, despite some instances of cleanliness, many guests feel that Queens Hotel falls short in maintaining consistent hygiene standards.
Staff
The reviews of Queens Hotel predominantly praise the staff, who are often described as friendly, welcoming and helpful. Many guests noted that the staff went above and beyond to make their stay pleasant. Positive mentions include a lovely landlady who enhanced the experience and staff members who were attentive and always willing to assist. The courteous and kind nature of the staff frequently stood out with several reviewers emphasizing their friendliness and exceptional service.
Guests appreciated the informative and accommodating behavior of the staff, contrasting a few mentions of less helpful experiences. However, instances of dissatisfaction were outnumbered by the overwhelming commendation for a team that made guests feel exceptionally welcomed. The positive experiences were further amplified by the delicious meals provided, making the overall service provided by the staff brilliant and highly satisfactory. The general consensus points to a personable and supportive environment fostered by the hotel staff, contributing significantly to a memorable stay.
Wi-Fi
Queens Hotel offers complimentary WiFi as part of its amenities, often described as friendly and stable by guests. The staff is notably willing to assist with any WiFi-related questions or issues. While some guests have unfortunately experienced connectivity problems, including instances where the WiFi didn’t work or they had to resort to using mobile data, others have enjoyed reliable service throughout their stay. Certain areas of the hotel seem to have better WiFi coverage than others, including private areas. Overall, the WiFi experience at Queens Hotel is varied with positive feedback on staff support and stable connections when available.
Family
The Queens Hotel offers a spacious and comfortable environment that is well-suited for families. Family rooms are particularly generous in size, providing ample space for everyone and come equipped with essential amenities, including a wardrobe for kids. The cleanliness and comfort of these rooms make it an attractive choice for those traveling with children.
The hotel is also noted for being pet-friendly, which is a plus for families bringing along their furry friends. Its location is ideal for walking with several food places conveniently around the corner. Despite the occasional noise, the hotel maintains a generally quiet atmosphere at night, ensuring a restful stay. While breakfast options are limited, the plentiful nearby dining options can easily accommodate different tastes.
Dog Friendly
The Queens Hotel is well-regarded for being dog-friendly, an aspect that stands out as a great plus for many guests. Its dog-friendly grounds and excellent location contribute positively to the overall experience. Although there were some logistical challenges, such as navigating stairs with a dog, the hotel's welcoming attitude towards dogs is appreciated. Some reviews note minor issues like furniture with dog tooth marks and a less supervised pub garden, but these do not heavily detract from the hotel's pet-friendly environment.
No, Queens Hotel doesn't have any pool.
No, a spa isn't available at Queens Hotel.
Yes, Queens Hotel welcomes dogs.
No, parking facilities aren't available at Queens Hotel.