Crowne Plaza Birmingham City by IHG
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Summary of reviewsThe Crowne Plaza Birmingham City by IHG, stands out for its exceptional location in the heart of Birmingham, offering unparalleled convenience for exploring the city's main attractions, shopping centers and vibrant nightlife. Its proximity to key transport links like Birmingham New Street station and Grand Central as well as entertainment venues including the Utilita Arena and Symphony Hall make it an ideal base for both business and leisure travelers.
Guests frequently commend the hotel's breakfast, highlighting the excellent quality and wide selection of delicious, fresh options available. The self-service buffet, which caters to diverse tastes including halal and gluten-free options, is particularly well-received. The breakfast staff is noted for their friendliness and accommodating nature, contributing to a pleasant start to the day.
Dinner experiences at the hotel are varied. Many guests appreciate the well-presented and delicious meals, particularly praising the burgers and evening specials. However, there are occasional mentions of slow service, average menu selections and a lack of atmosphere in the restaurant. Despite some critical feedback, the bar food receives favorable reviews for its quality and availability late at night.
Rooms at the hotel are generally described as spacious, comfortable and clean with many guests appreciating the spotless accommodations and well-maintained bathrooms. The comfortable beds are particularly praised for ensuring a good night's sleep. However, some guests have noted that the rooms are dated and in need of renovation with issues such as poor lighting, stained carpets and non-functional amenities. Despite these drawbacks, the ample space and quiet environment are appreciated by many.
Cleanliness is a strong point for the hotel with numerous reviews highlighting the high standard of cleanliness in both rooms and communal areas. The hotel's welcoming atmosphere and friendly staff contribute significantly to maintaining this standard. However, some guests have reported minor cleaning oversights and noted that the decor could use updating.
The staff at Crowne Plaza Birmingham City receives consistent praise for their friendliness, helpfulness and exceptional service. Front desk personnel and the breakfast team are frequently recognized for their professionalism and attentiveness, going above and beyond to ensure guests feel valued and cared for.
The WiFi experience at the hotel is mixed. While some guests find the internet connection adequate, others report issues with slow, intermittent or entirely non-existent service in some areas of the hotel.
Feedback on the gym facilities is also mixed with some guests appreciating the 24/7 access and good equipment, while others find it poorly equipped and lacking in cleanliness. The gym's convenient location near the city center is noted as a positive aspect.
Parking at the hotel is a common point of contention. While some guests find it conveniently located, many describe it as expensive and difficult to locate with issues such as limited spaces and unclear signage adding to the inconvenience.
The hotel is highly regarded for its family-friendly environment with spacious rooms, free breakfasts for children and attentive staff who go out of their way to accommodate the needs of families. The prime location provides excellent access to family activities around Birmingham, enhancing the overall experience.
For those keen on exploring Birmingham's nightlife, the hotel's central location offers easy access to lively bars, pubs and restaurants with guests appreciating the vibrant entertainment scene within a short walking distance. Despite its central position, the hotel maintains a quiet atmosphere at night, providing a peaceful retreat after an evening out.
Overall, the Crowne Plaza Birmingham City by IHG, excels in offering a convenient, comfortable stay with exceptional service, making it a top choice for travelers visiting Birmingham.
Categories
Guests frequently commend the hotel's breakfast, highlighting the excellent quality and wide selection of delicious, fresh options available. The self-service buffet, which caters to diverse tastes including halal and gluten-free options, is particularly well-received. The breakfast staff is noted for their friendliness and accommodating nature, contributing to a pleasant start to the day.
Dinner experiences at the hotel are varied. Many guests appreciate the well-presented and delicious meals, particularly praising the burgers and evening specials. However, there are occasional mentions of slow service, average menu selections and a lack of atmosphere in the restaurant. Despite some critical feedback, the bar food receives favorable reviews for its quality and availability late at night.
Rooms at the hotel are generally described as spacious, comfortable and clean with many guests appreciating the spotless accommodations and well-maintained bathrooms. The comfortable beds are particularly praised for ensuring a good night's sleep. However, some guests have noted that the rooms are dated and in need of renovation with issues such as poor lighting, stained carpets and non-functional amenities. Despite these drawbacks, the ample space and quiet environment are appreciated by many.
Cleanliness is a strong point for the hotel with numerous reviews highlighting the high standard of cleanliness in both rooms and communal areas. The hotel's welcoming atmosphere and friendly staff contribute significantly to maintaining this standard. However, some guests have reported minor cleaning oversights and noted that the decor could use updating.
The staff at Crowne Plaza Birmingham City receives consistent praise for their friendliness, helpfulness and exceptional service. Front desk personnel and the breakfast team are frequently recognized for their professionalism and attentiveness, going above and beyond to ensure guests feel valued and cared for.
The WiFi experience at the hotel is mixed. While some guests find the internet connection adequate, others report issues with slow, intermittent or entirely non-existent service in some areas of the hotel.
Feedback on the gym facilities is also mixed with some guests appreciating the 24/7 access and good equipment, while others find it poorly equipped and lacking in cleanliness. The gym's convenient location near the city center is noted as a positive aspect.
Parking at the hotel is a common point of contention. While some guests find it conveniently located, many describe it as expensive and difficult to locate with issues such as limited spaces and unclear signage adding to the inconvenience.
The hotel is highly regarded for its family-friendly environment with spacious rooms, free breakfasts for children and attentive staff who go out of their way to accommodate the needs of families. The prime location provides excellent access to family activities around Birmingham, enhancing the overall experience.
For those keen on exploring Birmingham's nightlife, the hotel's central location offers easy access to lively bars, pubs and restaurants with guests appreciating the vibrant entertainment scene within a short walking distance. Despite its central position, the hotel maintains a quiet atmosphere at night, providing a peaceful retreat after an evening out.
Overall, the Crowne Plaza Birmingham City by IHG, excels in offering a convenient, comfortable stay with exceptional service, making it a top choice for travelers visiting Birmingham.
Family Friendly Hotel
Crowne Plaza Birmingham City by IHG offers family-friendly accommodations and amenities, including a swimming pool. Its central location provides convenient access to Birmingham's attractions.
Hotel near Nightlife Spots
Located in the city center, this hotel offers access to various nightlife options. Its central location allows for easy exploration of Birmingham's bars and clubs.
Business Hotel
This hotel is a strong choice for business travelers with its dedicated meeting spaces and business-friendly amenities. Its central location offers easy access to Birmingham's business district. The Crowne Plaza provides a comfortable and efficient environment for corporate stays and events.
Accessible Hotel
This hotel offers wheelchair accessible rooms with features such as accessible door locks, adequate clear turning space in bathrooms, portable bathtub seats, handheld showers with hoses, handrails, and accessible bathroom controls. There is level access into the venue with automatic doors.
Hotel with Gym
Crowne Plaza Birmingham City by IHG includes a gym. It is a popular choice for travelers seeking fitness amenities and convenient access to the city.
4-Star Hotel
This hotel offers comfortable accommodations and meeting facilities. It's centrally located with easy access to city attractions.
Hotel with Parking
Guest Reviews
Nestled in the heart of Birmingham, the Crowne Plaza Birmingham City by IHG, offers an unparalleled location for visitors. Perfectly positioned in central Birmingham, it is just a short stroll away from the city's main attractions, shopping centers and entertainment venues. The hotel is incredibly convenient for those arriving by train, being close to both Birmingham New Street station and Grand Central.
For guests keen on exploring Birmingham’s vibrant nightlife, the hotel is a brief walk from an array of bars, restaurants and the bustling Broad Street. It's an ideal base for attending events at the Utilita Arena, Symphony Hall and the ICC, just to name a few nearby venues. Shoppers will appreciate the proximity to the Bull Ring and Mailbox, while business travelers will find the location advantageous for quick access to office buildings and conference zones.
In addition, the area is well-served by public transport, making it easy to navigate the city's key points of interest. Guests have consistently praised the convenience, echoing sentiments of easy accessibility and the short walking distances to various parts of the city center. Whether visiting for business or leisure, the Crowne Plaza Birmingham City ensures a central, convenient and comfortable stay amidst Birmingham's central buzz.
Crowne Plaza Birmingham City by IHG, shines brightly when it comes to breakfast offerings. Guests frequently praise the breakfast for its excellent quality and wide selection. Many have described it as fantastic, amazing, superb and exceptional, highlighting the great variety of food available. The delicious and fresh options cater to diverse tastes, including halal and gluten-free choices.
The self-service buffet is particularly well-received with ample choices ranging from pastries and fruit to cooked items, ensuring even the pickiest eaters are satisfied. Despite a few mentions of occasional cold items or repetitive offerings, the overall consensus is overwhelmingly positive. Guests appreciate the convenient and well-organized setup, making it easy to navigate and enjoy.
The breakfast staff consistently receives commendations for their friendliness and accommodating nature, adding to the pleasant dining experience. Overall, the breakfast at Crowne Plaza Birmingham City stands out for its quality, variety and excellent service, making it a memorable part of the stay for many visitors.
Crowne Plaza Birmingham City by IHG, presents a dining experience with a variety of guest sentiments. Many visitors found the food to be excellent, well-presented and delicious with specific praises for the great burgers, superb evening meals and outstanding chef specials. The service quality in the restaurant is generally appreciated as being very good and friendly, contributing to an overall positive dining atmosphere.
Despite these positive aspects, some guests noted limitations such as a lack of atmosphere in the restaurant, slow service and repetitive or average menu selections. Additionally, certain dishes did not meet expectations with complaints about overly oily fish and mixed reviews on some specific items like Chicken Balti and Fish & Chips.
The bar food appears to receive favorable feedback, being noted as lovely and available late at night, though some found it slightly overpriced. Breakfast offerings were particularly enjoyed, contributing positively to guest experiences. In summary, while the dining offerings at Crowne Plaza Birmingham City can be a delightful part of the stay, there is room for improvement in menu variety and service efficiency to fully satisfy all guests.
The guest reviews for Crowne Plaza Birmingham City by IHG, paint a picture of generally spacious and comfortable rooms that provide the necessary facilities for a pleasant stay. Cleanliness is a recurring positive theme with many guests highlighting the spotless nature of their accommodations and well-maintained bathrooms. The beds, often described as very comfortable, contribute significantly to a good night's sleep.
However, the rooms appear to be dated and in need of renovation. Decor is frequently noted as old-fashioned, tired or dark and several amenities such as air conditioning and room safes were reported as non-functional or outdated. Some rooms also suffered from poor lighting, stained carpets and noise from neighboring rooms or the vicinity of elevators.
Despite these issues, many guests appreciated the ample space and found the rooms to be generally quiet, suitable for rest and relaxation. The large room sizes, particularly those accommodating families, were praised. While facilities like showers and the availability of two double beds in some rooms received positive comments, there were occasional mentions of uncleanliness such as sticky surfaces and hair in the bathrooms.
Overall, the rooms at Crowne Plaza Birmingham City are seen as comfortable and sufficiently spacious but would benefit greatly from a modernization to address the dated furnishings and minor maintenance issues.
Visitors to the Crowne Plaza Birmingham City by IHG, largely find the beds to be a highlight of their stay, frequently praising their comfort. Many guests describe the beds as "super comfy," "extremely comfortable," and "incredibly comfortable." There's a notable appreciation for the overall cleanliness and well-made quality of the beds with some pointing out the specific comfort of the pillows. A significant number comment on the spacious and large size of the beds, which adds to the comfort level.
However, there are some mixed reviews regarding the firmness and size of the beds. A few guests found the beds too soft or too firm and some highlighted the small size of the double beds, which could be less accommodating for two people. There were occasional mentions of beds being old, squeaky or too narrow, which might detract from the experience for some. Despite these occasional critiques, the consensus underscores that the beds at Crowne Plaza Birmingham City provide a restful and comfortable lodging experience for most guests with many expressing satisfaction with the quality of sleep they received.
The reviews of the Crowne Plaza Birmingham City by IHG, largely praise the cleanliness and comfort of the hotel rooms and communal areas. Guests frequently mention that rooms are clean, tidy and often spotless. The hotel boasts a welcoming atmosphere with friendly staff who contribute to maintaining the overall cleanliness.
Many found the rooms to be spacious, well-maintained and immaculately decorated with clean facilities and comfortable amenities adding to the overall pleasant experience. The bar and restaurant areas also received positive remarks for their cleanliness and upkeep. Specific mentions of the hotel and its rooms being "spotlessly clean," "superbly clean," and maintained to a "high standard" were common.
However, a few reviews highlighted areas for improvement, noting issues such as stained carpets, dusty areas around lighting fixtures and dated decor. Some guests reported specific cleaning oversights, such as sticky surfaces, residue in bins and unclean bathrooms. Despite these occasional critiques, the overall sentiment leans positively toward the hotel's cleanliness and upkeep.
Additionally, the hotel's location is appreciated, being clean and central, though some guests felt the decor could use updating. Overall, the majority of reviews express satisfaction with the cleanliness, comfort and friendly environment provided by Crowne Plaza Birmingham City.
At the Crowne Plaza Birmingham City by IHG, the staff is a standout feature consistently praised by guests. Words like "friendly," "helpful," "accommodating," and "exceptional" recur throughout the reviews, emphasizing the warm and welcoming atmosphere fostered by the team.
Front desk personnel, including names like Richard, Danny and Sid, receive specific recognition for their professionalism and attentiveness. The breakfast team also garners accolades for being super friendly and making breakfast an exceptional experience. Staff members go above and beyond to assist guests, providing efficient and helpful service from check-in to check-out.
Numerous reviews highlight the staff's ability to make guests feel valued and cared for, whether through a welcoming smile, quick responses to requests or simply being approachable and supportive. The consistent mention of their friendliness and willingness to help underlines the hotel's commitment to excellent customer service, making stays pleasant and memorable for many visitors.
Overall, at this Crowne Plaza location, the staff's dedicated and personable service significantly enhances the overall guest experience, contributing to its reputation as a top-choice accommodation in Birmingham.
The WiFi experience at Crowne Plaza Birmingham City by IHG, appears to be quite mixed based on guest feedback. Some guests found the internet connection to be adequate or described the WiFi as pretty good and working well in certain spots like the foyer or restaurant areas. However, numerous reviews point to a less satisfactory internet experience. Issues such as the WiFi being slow, intermittent or entirely non-existent in some rooms are commonly reported. The connection often became temperamental with some guests unable to connect at all. The signal strength was found to be poor and several guests mentioned the need for a better internet connection throughout the hotel. Overall, while there are some positive remarks about the WiFi, the general consensus suggests room for improvement.
The Crowne Plaza Birmingham City by IHG, receives mixed feedback regarding its gym facilities. Many guests appreciate the convenience of 24/7 access and find the gym well-equipped, describing it as an excellent place to work out and relax. Some reviews highlight good fitness equipment and facilities. It's also noted for its handy and accessible parking, albeit with some comments about the expense and slightly treacherous conditions.
Despite the positive remarks, there are critical mentions of the gym being poorly equipped and lacking cleaning equipment. Nonetheless, its proximity to the city center is a notable advantage, attracting guests who value both fitness and location during their stay.
Many guests of Crowne Plaza Birmingham City by IHG, have found the parking experience to be less than ideal. While parking is available and some find it conveniently located under the hotel, it’s often described as expensive, costing around £21 per day. Some reviews appreciate the good and close parking options, sometimes suggesting nearby alternatives like Arena or Q-Park that might be less costly.
However, the parking can be difficult to find and not well-marked, causing confusion. Guests experienced issues such as parking being full, limited spaces and no clear signage. Some also noted that there is no valet parking and that the paid parking wasn't included in the room charge, which added to the inconvenience. Despite the negatives, there are mentions of helpful staff and some instances of discounted parking options.
In summary, parking at the hotel is accessible but tends toward being costly, sometimes hard to locate and can be a bit of a hassle due to limited availability and unclear directions.
Crowne Plaza Birmingham City by IHG, is well-regarded for its accommodating nature towards families, especially those traveling with young children. The positive environment, accentuated by kind and welcoming staff, makes it an ideal choice for family stays. Families appreciate the spacious, well-organized rooms, which offer enough space and storage for children's belongings. The hotel takes special care of children, providing them with activity packs and ensuring that the breakfast team meets the varied tastes of young, fussy eaters. Free breakfasts for children and a wide range of breakfast options contribute to the positive experience.
The staff's friendliness and helpfulness stand out with numerous mentions of their efforts to assist families, including sterilizing baby bottles and facilitating ease of travel with buggies and toddlers. The concierge service, in particular, receives high praise for being fabulous and supportive. The hotel's location adds to its attractiveness, offering excellent access to family activities around Birmingham, enhancing the overall experience with a variety of entertainment options.
Although there are occasional hiccups, such as loud children at night and slightly expensive parking, the overall sentiment remains positive with children enjoying their stay and families finding the environment friendly and welcoming. The rooms are comfortable and accommodating, even for larger families and there are sufficient amenities to keep everyone happy.
In conclusion, Crowne Plaza Birmingham City excels in offering a family-friendly atmosphere, making it a top contender for those looking to travel with children and ensure a smooth and enjoyable stay.
Crowne Plaza Birmingham City by IHG, is perfectly situated for those looking to explore the bustling nightlife of Birmingham. Located right in the heart of the city center, it offers unbeatable convenience to lively bars, pubs and restaurants all within a short walking distance. This prime placement allows guests easy access to the vibrant entertainment scene, ensuring evenings filled with fun and excitement.
The location is particularly praised for its proximity to Broad Street's nightlife, making it an excellent choice for visitors eager to enjoy the city's dynamic offerings. Guests have noted that despite its central position and lively surroundings, the hotel manages to maintain a quiet atmosphere at night, providing a peaceful retreat after a night out.
The hotel also receives accolades for its nightlife recommendations, helping guests make the most of their evenings. Whether it's an evening meal at nearby restaurants or enjoying drinks at local bars, the options are ample and easily accessible. Those staying for social outings or with friends found the hotel ideal with its location enhancing the overall experience of their stay.
However, it's worth mentioning that some guests have reported issues with noise, particularly from parties and late-night revelers, indicating that the hotel's insulation against sound could be improved. Despite these occasional disturbances, the overall sentiment remains positive with many highlighting how the hotel's central location made their stay special and enjoyable.
The Crowne Plaza Birmingham City by IHG, appears to evoke a mixed yet predominantly positive array of impressions from its guests. Patrons often highlight its upscale and four-star facilities, which offer great value for money, particularly noting the hotel's cleanliness, the luxurious touches and exceptional service that align with four-star standards. Many reviews point to the hotel being ideal for short stays, business travelers and anyone seeking a robust four-star experience in Birmingham. The reception and overall service are frequently praised as standout aspects of their stay.
However, some reviews indicate that while the hotel offers a generally satisfactory experience, there are areas where it occasionally falls short of the full four-star expectations. A few guests mentioned that the rooms and facilities are in need of updates and some services, like the WiFi connection, did not meet their standards. Additionally, a few reviews suggest the value doesn’t always align with the premium rates and specific inconveniences like insufficient towels contributed to a less than perfect stay.
While the undeniable luxury and fantastic elements of the hotel are often acknowledged, conversations around its four-star credibility reveal a disparity in expectations. Nevertheless, the overall sentiment remains favorable with the hotel's strengths particularly in its service and cleanliness being reiterated by many guests.
The Crowne Plaza Birmingham City by IHG, emerges as a prime choice for business travelers, offering a range of facilities tailored to their professional needs. Its central location ensures close proximity to offices and conference zones, making it convenient for those attending business events or meetings. The hotel boasts a professional atmosphere with numerous meeting rooms and a business center equipped with full services to support corporate activities.
Guests will find the hotel's business-oriented amenities, such as ample desk space in rooms and business-sized accommodations, particularly useful. The friendly and efficient service at the dedicated business lounge, which features a cocktail happy hour, adds a touch of relaxation to a busy day. Additionally, the on-site meeting and conference rooms are reported to be well-maintained and accurately described, making it a reliable venue for workshops and business events.
While the hotel's decor may lean towards a corporate feel with less character, it compensates with its practical features and overall comfort. The bar area on the upper floors has been noted as a pleasant space to unwind. For professionals seeking a streamlined, efficient and strategically located hotel for their quick business trips, the Crowne Plaza Birmingham City is highly recommended.
Located in the heart of Birmingham, the Crowne Plaza Birmingham City, an IHG Hotel, offers a convenient and accessible stay for guests with disabilities. The hotel's prime location ensures easy access to public transport options, including train and bus stations, although the steep hill from the train station may be challenging for some. The central location provides accessibility to a variety of amenities, shops and popular venues like the Bull Ring Shopping area, Symphony Hall and concert venues, making it ideal for tourists exploring the city.
For those driving, the hotel provides accessible parking locations, despite some reviews noting a lack of dedicated disabled parking spaces. The hotel rooms themselves offer accommodation suited for guests with disabilities with attributes such as wheelchair accessibility and stair-free access. Yet, some guests reported issues such as limited accessible rooms and insufficient furniture in accessible rooms.
The staff at the Crowne Plaza Birmingham City are noted for their helpfulness, particularly towards guests with disabilities and the hotel’s facilities are generally regarded as meeting accessibility needs. Nonetheless, there have been occasional problems meeting full accessibility obligations, such as malfunctioning doors for wheelchairs and impaired room features. Additionally, certain aspects such as the toilet flush and missing shower doors in accessible rooms were points of concern for some visitors.
Despite these issues, the hotel generally provides good overall access and convenience with an advantageous location close to numerous city attractions and public transport. This makes it a practical choice for travelers seeking an accessible and centrally-located accommodation in Birmingham.
Location Show Map
Location
For guests keen on exploring Birmingham’s vibrant nightlife, the hotel is a brief walk from an array of bars, restaurants and the bustling Broad Street. It's an ideal base for attending events at the Utilita Arena, Symphony Hall and the ICC, just to name a few nearby venues. Shoppers will appreciate the proximity to the Bull Ring and Mailbox, while business travelers will find the location advantageous for quick access to office buildings and conference zones.
In addition, the area is well-served by public transport, making it easy to navigate the city's key points of interest. Guests have consistently praised the convenience, echoing sentiments of easy accessibility and the short walking distances to various parts of the city center. Whether visiting for business or leisure, the Crowne Plaza Birmingham City ensures a central, convenient and comfortable stay amidst Birmingham's central buzz.
Breakfast
The self-service buffet is particularly well-received with ample choices ranging from pastries and fruit to cooked items, ensuring even the pickiest eaters are satisfied. Despite a few mentions of occasional cold items or repetitive offerings, the overall consensus is overwhelmingly positive. Guests appreciate the convenient and well-organized setup, making it easy to navigate and enjoy.
The breakfast staff consistently receives commendations for their friendliness and accommodating nature, adding to the pleasant dining experience. Overall, the breakfast at Crowne Plaza Birmingham City stands out for its quality, variety and excellent service, making it a memorable part of the stay for many visitors.
Dinner
Despite these positive aspects, some guests noted limitations such as a lack of atmosphere in the restaurant, slow service and repetitive or average menu selections. Additionally, certain dishes did not meet expectations with complaints about overly oily fish and mixed reviews on some specific items like Chicken Balti and Fish & Chips.
The bar food appears to receive favorable feedback, being noted as lovely and available late at night, though some found it slightly overpriced. Breakfast offerings were particularly enjoyed, contributing positively to guest experiences. In summary, while the dining offerings at Crowne Plaza Birmingham City can be a delightful part of the stay, there is room for improvement in menu variety and service efficiency to fully satisfy all guests.
Rooms
However, the rooms appear to be dated and in need of renovation. Decor is frequently noted as old-fashioned, tired or dark and several amenities such as air conditioning and room safes were reported as non-functional or outdated. Some rooms also suffered from poor lighting, stained carpets and noise from neighboring rooms or the vicinity of elevators.
Despite these issues, many guests appreciated the ample space and found the rooms to be generally quiet, suitable for rest and relaxation. The large room sizes, particularly those accommodating families, were praised. While facilities like showers and the availability of two double beds in some rooms received positive comments, there were occasional mentions of uncleanliness such as sticky surfaces and hair in the bathrooms.
Overall, the rooms at Crowne Plaza Birmingham City are seen as comfortable and sufficiently spacious but would benefit greatly from a modernization to address the dated furnishings and minor maintenance issues.
Beds
However, there are some mixed reviews regarding the firmness and size of the beds. A few guests found the beds too soft or too firm and some highlighted the small size of the double beds, which could be less accommodating for two people. There were occasional mentions of beds being old, squeaky or too narrow, which might detract from the experience for some. Despite these occasional critiques, the consensus underscores that the beds at Crowne Plaza Birmingham City provide a restful and comfortable lodging experience for most guests with many expressing satisfaction with the quality of sleep they received.
Cleanliness
Many found the rooms to be spacious, well-maintained and immaculately decorated with clean facilities and comfortable amenities adding to the overall pleasant experience. The bar and restaurant areas also received positive remarks for their cleanliness and upkeep. Specific mentions of the hotel and its rooms being "spotlessly clean," "superbly clean," and maintained to a "high standard" were common.
However, a few reviews highlighted areas for improvement, noting issues such as stained carpets, dusty areas around lighting fixtures and dated decor. Some guests reported specific cleaning oversights, such as sticky surfaces, residue in bins and unclean bathrooms. Despite these occasional critiques, the overall sentiment leans positively toward the hotel's cleanliness and upkeep.
Additionally, the hotel's location is appreciated, being clean and central, though some guests felt the decor could use updating. Overall, the majority of reviews express satisfaction with the cleanliness, comfort and friendly environment provided by Crowne Plaza Birmingham City.
Staff
Front desk personnel, including names like Richard, Danny and Sid, receive specific recognition for their professionalism and attentiveness. The breakfast team also garners accolades for being super friendly and making breakfast an exceptional experience. Staff members go above and beyond to assist guests, providing efficient and helpful service from check-in to check-out.
Numerous reviews highlight the staff's ability to make guests feel valued and cared for, whether through a welcoming smile, quick responses to requests or simply being approachable and supportive. The consistent mention of their friendliness and willingness to help underlines the hotel's commitment to excellent customer service, making stays pleasant and memorable for many visitors.
Overall, at this Crowne Plaza location, the staff's dedicated and personable service significantly enhances the overall guest experience, contributing to its reputation as a top-choice accommodation in Birmingham.
Wi-Fi
Gym
Despite the positive remarks, there are critical mentions of the gym being poorly equipped and lacking cleaning equipment. Nonetheless, its proximity to the city center is a notable advantage, attracting guests who value both fitness and location during their stay.
Parking
However, the parking can be difficult to find and not well-marked, causing confusion. Guests experienced issues such as parking being full, limited spaces and no clear signage. Some also noted that there is no valet parking and that the paid parking wasn't included in the room charge, which added to the inconvenience. Despite the negatives, there are mentions of helpful staff and some instances of discounted parking options.
In summary, parking at the hotel is accessible but tends toward being costly, sometimes hard to locate and can be a bit of a hassle due to limited availability and unclear directions.
Family
The staff's friendliness and helpfulness stand out with numerous mentions of their efforts to assist families, including sterilizing baby bottles and facilitating ease of travel with buggies and toddlers. The concierge service, in particular, receives high praise for being fabulous and supportive. The hotel's location adds to its attractiveness, offering excellent access to family activities around Birmingham, enhancing the overall experience with a variety of entertainment options.
Although there are occasional hiccups, such as loud children at night and slightly expensive parking, the overall sentiment remains positive with children enjoying their stay and families finding the environment friendly and welcoming. The rooms are comfortable and accommodating, even for larger families and there are sufficient amenities to keep everyone happy.
In conclusion, Crowne Plaza Birmingham City excels in offering a family-friendly atmosphere, making it a top contender for those looking to travel with children and ensure a smooth and enjoyable stay.
Nightlife
The location is particularly praised for its proximity to Broad Street's nightlife, making it an excellent choice for visitors eager to enjoy the city's dynamic offerings. Guests have noted that despite its central position and lively surroundings, the hotel manages to maintain a quiet atmosphere at night, providing a peaceful retreat after a night out.
The hotel also receives accolades for its nightlife recommendations, helping guests make the most of their evenings. Whether it's an evening meal at nearby restaurants or enjoying drinks at local bars, the options are ample and easily accessible. Those staying for social outings or with friends found the hotel ideal with its location enhancing the overall experience of their stay.
However, it's worth mentioning that some guests have reported issues with noise, particularly from parties and late-night revelers, indicating that the hotel's insulation against sound could be improved. Despite these occasional disturbances, the overall sentiment remains positive with many highlighting how the hotel's central location made their stay special and enjoyable.
4 Star
However, some reviews indicate that while the hotel offers a generally satisfactory experience, there are areas where it occasionally falls short of the full four-star expectations. A few guests mentioned that the rooms and facilities are in need of updates and some services, like the WiFi connection, did not meet their standards. Additionally, a few reviews suggest the value doesn’t always align with the premium rates and specific inconveniences like insufficient towels contributed to a less than perfect stay.
While the undeniable luxury and fantastic elements of the hotel are often acknowledged, conversations around its four-star credibility reveal a disparity in expectations. Nevertheless, the overall sentiment remains favorable with the hotel's strengths particularly in its service and cleanliness being reiterated by many guests.
Business
Guests will find the hotel's business-oriented amenities, such as ample desk space in rooms and business-sized accommodations, particularly useful. The friendly and efficient service at the dedicated business lounge, which features a cocktail happy hour, adds a touch of relaxation to a busy day. Additionally, the on-site meeting and conference rooms are reported to be well-maintained and accurately described, making it a reliable venue for workshops and business events.
While the hotel's decor may lean towards a corporate feel with less character, it compensates with its practical features and overall comfort. The bar area on the upper floors has been noted as a pleasant space to unwind. For professionals seeking a streamlined, efficient and strategically located hotel for their quick business trips, the Crowne Plaza Birmingham City is highly recommended.
Accessible
For those driving, the hotel provides accessible parking locations, despite some reviews noting a lack of dedicated disabled parking spaces. The hotel rooms themselves offer accommodation suited for guests with disabilities with attributes such as wheelchair accessibility and stair-free access. Yet, some guests reported issues such as limited accessible rooms and insufficient furniture in accessible rooms.
The staff at the Crowne Plaza Birmingham City are noted for their helpfulness, particularly towards guests with disabilities and the hotel’s facilities are generally regarded as meeting accessibility needs. Nonetheless, there have been occasional problems meeting full accessibility obligations, such as malfunctioning doors for wheelchairs and impaired room features. Additionally, certain aspects such as the toilet flush and missing shower doors in accessible rooms were points of concern for some visitors.
Despite these issues, the hotel generally provides good overall access and convenience with an advantageous location close to numerous city attractions and public transport. This makes it a practical choice for travelers seeking an accessible and centrally-located accommodation in Birmingham.
No, Crowne Plaza Birmingham City by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza Birmingham City by IHG.
No, Crowne Plaza Birmingham City by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Birmingham City by IHG.
Yes, Crowne Plaza Birmingham City by IHG has a gym.
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