InfoSummary of reviewsNaruwan Galaxy Place provides a serene and tranquil retreat on the outskirts of Taitung, offering scenic views of green fields and mountains. Ideal for those seeking a restful getaway, the hotel is noted for its peaceful environment, though its remote location necessitates personal transportation to access downtown Taitung and local amenities.
Breakfast at Naruwan Galaxy Place garners generally positive reviews with guests appreciating the extensive offerings of both Chinese and Western dishes. The buffet, featuring local specialties and thoughtful vegetarian options, is often highlighted. Friendly service staff and late-night snacks contribute positively to the dining experience. However, some diners mention repetitive menus and occasional cleanliness issues, especially during pandemic-related adjustments when breakfast is served in takeaway boxes.
The dinner experience is somewhat limited with fewer options available, though the late-night snacks are well-received. The quality of the staff's service in the restaurant is praised, despite occasional mentions of unhelpful behavior. There are suggestions for improving the variety and quality of dinner offerings.
The rooms at Naruwan Galaxy Place are highly regarded for their cleanliness, spaciousness and modern amenities. Guests enjoy the comfortable beds, plentiful electrical outlets and in-room extras like local snacks and USB ports. While some minor issues are noted, such as occasional cleanliness lapses and soundproofing concerns, the overall comfort and serene views from the rooms are consistent highlights.
Cleanliness standards are generally acceptable with many guests satisfied with the well-maintained rooms and public spaces. Issues like mold in bathrooms and occasional oversight in detailed cleaning are mentioned, but the friendly and responsive staff mitigate these concerns to an extent.
The staff at Naruwan Galaxy Place receive positive feedback for their friendliness and attentiveness, enhancing guests' overall experience. While a few instances of less friendly behavior are reported, the staff's general dedication to providing excellent service stands out.
The hotel's free Wi-Fi is mostly commended for its speed and reliability, though some guests experience connectivity issues in specific areas of the building.
Spa facilities offer a relaxing experience, though some guests point out the need for renovation and improved maintenance. The variety of hot spring pools is appreciated, despite the desire for higher temperatures and better amenities like secure storage.
Parking is seen as convenient with ample on-street options, though the limited underground spaces and cramped layout call for better management and expansion of parking facilities.
Families find Naruwan Galaxy Place particularly accommodating with a variety of kid-friendly activities and amenities such as a children's playroom and pool. The spacious rooms and engaging facilities make it a favorable choice for family-oriented vacations.
Overall, Naruwan Galaxy Place provides a comfortable and serene environment, suitable for relaxation and family stays with high marks for its breakfast offerings, room amenities and dedicated staff. Some areas like dinner variety, detailed cleaning and parking management could benefit from improvements to enhance the overall guest experience. Show more
InfoSummary of reviewsNaruwan Galaxy Hotel, situated just 10-15 minutes from downtown Taitung, provides a serene and tranquil retreat with peaceful mountain views and relaxing pastoral landscapes. The convenient parking facilities, including a well-maintained transport lot and proximity to the train station, add to the hotel's overall appeal.
The accommodations at Naruwan Galaxy Hotel are consistently praised for their spaciousness, cleanliness and comfort. Guests particularly appreciate the large rooms, comfortable beds and well-stocked amenities. Many highlight the captivating views from the rooms, contributing to a restful stay. While occasional soundproofing and cleanliness issues are noted, the general sentiment towards the rooms remains positive.
Breakfast at the hotel stands out for its variety and quality, featuring both Chinese and Western dishes. Guests highlight the rich and delicious offerings, especially enjoying the freshly cooked omelettes and local delicacies. Despite some occasional crowding and the need for more efficient service during peak times, the breakfast experience is highly regarded.
Dinner service, however, receives mixed feedback. While some diners appreciate the proactive and friendly staff, many find the food quality, especially during special events, lacking. Guests have called for improved menu variety and better organizational aspects of dinner service.
The hotel's spa and wellness facilities are a highlight for many visitors. The comfort, cleanliness and variety of spa pools, including hot springs and saunas, create a relaxing environment. Despite minor issues with aging equipment and occasional malfunctioning, the overall spa experience remains a valuable asset for guests seeking relaxation.
Families find Naruwan Galaxy Hotel particularly enjoyable. The hotel offers numerous family-friendly amenities, including spacious family rooms, play areas and a game room. The swimming pool is a hit among children and parents alike, though it can get crowded at times. Additionally, the hotel's breakfast options cater well to family needs, despite the noted absence of child seats.
Parking at the hotel is generally considered convenient with ample outdoor and underground parking options, although the latter often experiences a shortage of spaces. This occasionally forces guests to resort to roadside parking, which can be inconvenient. Improved lighting and assistance from service staff would enhance the parking experience.
Throughout the hotel, the staff are praised for their friendly, enthusiastic and professional service. The front desk personnel are particularly helpful and responsive to guests’ needs, contributing significantly to a pleasant stay.
Overall, Naruwan Galaxy Hotel offers a comfortable, clean and relaxing environment with excellent amenities, particularly for families. While there are areas for improvement, especially concerning dinner service and parking, the hotel's friendly staff and serene setting make it a desirable choice for travelers visiting Taitung. Show more
