Big Horn Resort, Ascend Hotel Collection
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Summary of reviewsBig Horn Resort, Ascend Hotel Collection, offers a generally positive experience for guests, particularly in terms of its strategic location and staff interactions. Situated conveniently off the highway, the resort is perfectly positioned for easy access to local attractions such as shopping centers, the zoo, dining establishments, and a nearby waterpark, making it a great choice for family-friendly activities. Its close proximity to essential amenities further adds to the convenience and affordability of a stay.
The breakfast experience is often praised for its variety and value, offering a selection of options that include biscuits and gravy, fresh fruit, bagels, and juice, complemented by friendly and accommodating staff. Although there are suggestions for more protein options, the overall breakfast offering is deemed satisfactory by many guests.
Room reviews reflect mixed opinions but highlight positives such as spaciousness, which is ideal for families and pet owners, and general comfort and cleanliness. Some aspects, like bedding quality and room readiness at check-in, received criticism, indicating room for improvement in consistency and maintenance standards.
Staff interactions predominantly reflect positively, with many guests commending the helpfulness, friendliness, and accommodating nature of the team. The staff's pleasant demeanor often enhances the stay, despite occasional negative encounters.
Beds at the resort are viewed as generally comfortable, appealing mainly to those who favor softer, broken-in mattresses and pillows, although a few guests noted issues with bed quality, such as broken springs and uncomfortable dips.
Overall, the Big Horn Resort provides a satisfactory experience with areas of excellence, particularly regarding location and staff service, balanced with some areas needing attention, such as room cleanliness and bedding quality. The mixed reviews indicate a dependable but not exceptional stay, with potential for improvements to better meet guest expectations.
Categories
The breakfast experience is often praised for its variety and value, offering a selection of options that include biscuits and gravy, fresh fruit, bagels, and juice, complemented by friendly and accommodating staff. Although there are suggestions for more protein options, the overall breakfast offering is deemed satisfactory by many guests.
Room reviews reflect mixed opinions but highlight positives such as spaciousness, which is ideal for families and pet owners, and general comfort and cleanliness. Some aspects, like bedding quality and room readiness at check-in, received criticism, indicating room for improvement in consistency and maintenance standards.
Staff interactions predominantly reflect positively, with many guests commending the helpfulness, friendliness, and accommodating nature of the team. The staff's pleasant demeanor often enhances the stay, despite occasional negative encounters.
Beds at the resort are viewed as generally comfortable, appealing mainly to those who favor softer, broken-in mattresses and pillows, although a few guests noted issues with bed quality, such as broken springs and uncomfortable dips.
Overall, the Big Horn Resort provides a satisfactory experience with areas of excellence, particularly regarding location and staff service, balanced with some areas needing attention, such as room cleanliness and bedding quality. The mixed reviews indicate a dependable but not exceptional stay, with potential for improvements to better meet guest expectations.
Family Friendly Resort
The Big Horn Resort features an indoor water park with a winding waterslide and a splash area, offering entertainment for children of all ages. The hotel also includes an on-site arcade, a heated indoor pool, and a hot tub, providing various options for family fun and relaxation.
Dog Friendly Resort
This resort is pet-friendly.
Resort with Parking
This resort offers free self-parking and includes RV/bus/truck parking. This accommodates larger vehicles and provides complimentary on-site parking.
EV charging stations
Resort with EV Charging Stations
This resort offers extensive EV charging options with 8 Tesla Superchargers and 12 Level 2 chargers available on site, providing a variety of fast and standard charging options for guests.
3-Star Resort
Although the address is listed as North Bethesda, Ascend Hotel Collection properties offer unique, boutique-style experiences. These hotels typically provide enhanced amenities and distinctive designs, ensuring a memorable and comfortable stay.
Business Resort
Guest Reviews
Nestled conveniently off the highway, the Big Horn Resort in the Ascend Hotel Collection offers guests a strategic location that serves as a gateway to both comfort and convenience. The resort is ideally situated for those looking to explore nearby attractions, including local shopping centers, the zoo, and a variety of dining establishments. Visitors will appreciate the close proximity to the mall, making it easy to indulge in retail therapy or catch a meal at one of the nearby restaurants.
For travelers keen on family-friendly activities, the easy access to a waterpark is a significant bonus, promising fun and entertainment for all ages. Whether in town for a visit or simply passing through, the excellent freeway access allows guests to navigate the area with ease, connecting them to essential amenities such as EV chargers, convenience stores, and more.
The resort is not only perfect for those seeking a restful retreat but also stands out for its strategic location that makes it easy for guests to find and explore what the town has to offer. Big Horn Resort provides a practical stay, balancing affordability with the convenience of being close to everything one might need during their visit.
The breakfast experience at the Big Horn Resort, Ascend Hotel Collection, generally leans towards positive, with several guests praising the variety of food on offer. The complimentary breakfast often features a selection of biscuits and gravy, fresh fruit, bagels, and juice, which many visitors found enjoyable, especially when on a tight morning schedule. The friendly and accommodating staff at breakfast further enhances the experience for guests. However, there are mixed opinions, with some guests suggesting a desire for more protein options such as eggs, bacon, and more warm dishes to complement the continental spread. While there are a few negative remarks about the quality, the overall sentiment reflects a satisfactory breakfast offering that provides good value for the price.
Guests have shared mixed opinions about the rooms at Big Horn Resort, Ascend Hotel Collection. On the positive side, many appreciate the spaciousness of the rooms, which are especially suitable for families with young children or guests traveling with pets, as the resort is pet-friendly. Several guests found the rooms to be generally clean and comfortable, contributing to a pleasant stay. Another highlight for some visitors was the enjoyable breakfast, which complemented their accommodation experience.
However, certain aspects received criticism, with guests expressing concerns over room readiness at check-in and the perceived value for the price paid. Some rooms felt outdated, and there were issues with the cleanliness of the beds, including the presence of hair and discomfort due to bedding quality. Additionally, a lack of consistency in housekeeping services, specifically regarding towel availability and room tidiness, was noted. The resort may benefit from addressing these issues to better align with guest expectations.
Big Horn Resort, part of the Ascend Hotel Collection, offers a mix of experiences for guests when it comes to the beds. Many guests found the beds comfortable despite their age, describing them as well-worn but still offering a cozy night's sleep, with pillows that some appreciated for their softness. However, a number of guests experienced discomfort with certain beds, noting issues such as broken springs and mattresses with dips that caused sleepers to roll towards the center. Some beds were described as being stiff and small, with flat pillows that detracted from overall comfort. While the bedding may not be universally ideal for all guests, those preferring softer beds and pillows found them to their liking. Overall, the hotel provides a range of bed experiences, appealing predominantly to those who favor a softer, broken-in feel.
Visitors to the Big Horn Resort, Ascend Hotel Collection have noted several persistent issues regarding cleanliness. While there were some positive mentions of the hotel being clean and nice, these were overshadowed by numerous concerns. Guests frequently reported that rooms were subpar, with evidence of leftover trash, empty alcohol bottles, and worn, dirty carpets. Mold was observed on bathroom frames, while floors, especially under the sinks, were in need of sweeping. The cleanliness concerns extended to the hallways, with unpleasant odors detected by guests. The hotel seems to struggle with maintaining higher standards of cleanliness, despite the expectations set by its price point.
The guest reviews for Big Horn Resort, Ascend Hotel Collection reflect a mixed experience with the hotel staff. On the positive side, many guests found the staff to be excellent, super friendly, and very accommodating. One reviewer highlighted the helpfulness and pleasant demeanor of everyone they interacted with at the hotel. Another guest appreciated the extremely polite and courteous service from a front desk staff member, possibly named Amber, who was noted for her great service. The informative and friendly nature of the staff was also appreciated by several visitors, making their stay enjoyable.
However, not all interactions were positive. Some guests noted experiences with front desk staff who appeared unhappy, crabby, or short in their conversations. There were instances where staff were perceived as rude, leading to less favorable impressions. Despite these occasional disappointments, the overall feedback on the staff tends toward a more positive experience, with many guests expressing satisfaction with their helpfulness and friendliness.
The Big Horn Resort, part of the Ascend Hotel Collection, offers experiences that vary widely for its guests, evident in the mixed ratings and reviews. Several visitors appreciated comfortable aspects, with some enjoying the amenities that provided a pleasant stay. However, reactions to the hotel are inconsistent, with more than a few expressing dissatisfaction.
Guests have highlighted varied opinions regarding the facilities, which received some praise for being satisfactory. Yet, others felt these offerings did not justify the price paid, suggesting that the cost exceeded expectations compared to other accommodations. This discrepancy reveals a service level that does not always meet the anticipated standards, as the experiences ranged from favorable to notably underwhelming.
While some guests found positive aspects worth mentioning, like satisfactory service encounters that added value to their stay, many reviews suggest potential for improvements in key areas to better align with guest expectations. Overall, Big Horn Resort's mixed reviews paint a picture of an establishment that offers a reliable but not exceptional travel experience.
Location Show Map
Location
For travelers keen on family-friendly activities, the easy access to a waterpark is a significant bonus, promising fun and entertainment for all ages. Whether in town for a visit or simply passing through, the excellent freeway access allows guests to navigate the area with ease, connecting them to essential amenities such as EV chargers, convenience stores, and more.
The resort is not only perfect for those seeking a restful retreat but also stands out for its strategic location that makes it easy for guests to find and explore what the town has to offer. Big Horn Resort provides a practical stay, balancing affordability with the convenience of being close to everything one might need during their visit.
Breakfast
Rooms
However, certain aspects received criticism, with guests expressing concerns over room readiness at check-in and the perceived value for the price paid. Some rooms felt outdated, and there were issues with the cleanliness of the beds, including the presence of hair and discomfort due to bedding quality. Additionally, a lack of consistency in housekeeping services, specifically regarding towel availability and room tidiness, was noted. The resort may benefit from addressing these issues to better align with guest expectations.
Beds
Cleanliness
Staff
However, not all interactions were positive. Some guests noted experiences with front desk staff who appeared unhappy, crabby, or short in their conversations. There were instances where staff were perceived as rude, leading to less favorable impressions. Despite these occasional disappointments, the overall feedback on the staff tends toward a more positive experience, with many guests expressing satisfaction with their helpfulness and friendliness.
3 Star
Guests have highlighted varied opinions regarding the facilities, which received some praise for being satisfactory. Yet, others felt these offerings did not justify the price paid, suggesting that the cost exceeded expectations compared to other accommodations. This discrepancy reveals a service level that does not always meet the anticipated standards, as the experiences ranged from favorable to notably underwhelming.
While some guests found positive aspects worth mentioning, like satisfactory service encounters that added value to their stay, many reviews suggest potential for improvements in key areas to better align with guest expectations. Overall, Big Horn Resort's mixed reviews paint a picture of an establishment that offers a reliable but not exceptional travel experience.
No, Big Horn Resort, Ascend Hotel Collection doesn't have any pool.
No, a spa isn't available at Big Horn Resort, Ascend Hotel Collection.
Yes, Big Horn Resort, Ascend Hotel Collection welcomes dogs.
Yes, parking facilities are available at Big Horn Resort, Ascend Hotel Collection.
No, Big Horn Resort, Ascend Hotel Collection doesn't have a gym.
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