Radisson Collection Bilbao
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsRadisson Collection Bilbao is celebrated for its prime central location, providing easy access to Bilbao's many attractions, including the historic Casco Viejo and the Guggenheim Museum. Guests find the hotel's proximity to public transportation highly convenient, making it an ideal base for both leisure and business travelers. The stylish design, modern amenities and spacious rooms contribute greatly to the positive experience with many praising the luxurious decor and high-quality furnishings.
Breakfast at the hotel generally receives favorable remarks for its quality, variety and the pleasant dining atmosphere on the rooftop terrace. Although some guests mention organizational issues and occasional long waits, the overall experience is well-regarded with many enjoying the extensive selection and friendly service. Dinner also garners positive feedback, particularly for the Japanese fusion restaurant and the Michelin-recommended Nko Eneko, though some guests note limited vegetarian options and high prices.
The rooms are frequently praised for their spaciousness, modern design and comfort with many highlighting the comfortable beds and well-maintained aesthetics. However, a few guests mention occasional noise and cleanliness issues. Staff service at the hotel is consistently commended with friendly, professional employees contributing significantly to a memorable stay. Some occasional lapses during busy periods are noted but generally don't detract from the overall positive impression.
The Wi-Fi service is a mixed bag with many guests appreciating the complimentary access but some experiencing reliability and speed issues. The gym is well-equipped and open 24/7, though a few guests mention heat and availability problems. The spa, in contrast, receives mostly critical feedback for its limited facilities, high costs and frequent closures, diminishing its perceived value.
Overall, the Radisson Collection Bilbao offers a luxurious and convenient stay with its central location, stylish accommodations and friendly staff creating a memorable experience for most guests. While there are areas that could benefit from improvement, the hotel's positives significantly outweigh the negatives.
Categories
Breakfast at the hotel generally receives favorable remarks for its quality, variety and the pleasant dining atmosphere on the rooftop terrace. Although some guests mention organizational issues and occasional long waits, the overall experience is well-regarded with many enjoying the extensive selection and friendly service. Dinner also garners positive feedback, particularly for the Japanese fusion restaurant and the Michelin-recommended Nko Eneko, though some guests note limited vegetarian options and high prices.
The rooms are frequently praised for their spaciousness, modern design and comfort with many highlighting the comfortable beds and well-maintained aesthetics. However, a few guests mention occasional noise and cleanliness issues. Staff service at the hotel is consistently commended with friendly, professional employees contributing significantly to a memorable stay. Some occasional lapses during busy periods are noted but generally don't detract from the overall positive impression.
The Wi-Fi service is a mixed bag with many guests appreciating the complimentary access but some experiencing reliability and speed issues. The gym is well-equipped and open 24/7, though a few guests mention heat and availability problems. The spa, in contrast, receives mostly critical feedback for its limited facilities, high costs and frequent closures, diminishing its perceived value.
Overall, the Radisson Collection Bilbao offers a luxurious and convenient stay with its central location, stylish accommodations and friendly staff creating a memorable experience for most guests. While there are areas that could benefit from improvement, the hotel's positives significantly outweigh the negatives.
Luxury Hotel
A 5-star hotel featuring NKO Restaurant by Michelin-starred Chef Eneko Atxa and a speakeasy-style rooftop bar with vertical gardens and fire pits. It offers an indoor pool, spa services, and a Presidential Suite with a private terrace hot tub, ensuring a high-end experience.
Hotel for Honeymoon
Located in the heart of Bilbao on Gran Via, this hotel offers luxurious accommodations and exceptional service, perfect for a sophisticated honeymoon. Its central location provides easy access to the city's attractions, while the hotel's amenities ensure a comfortable and indulgent stay. The combination of luxury and convenience makes it an excellent choice for discerning couples.
Hotel with Spa
This 5-star hotel offers a luxurious spa experience with a wide range of treatments inspired by nature. Guests can enjoy an indoor pool, fitness center, and exceptional facial and massage treatments. The hotel's central location and helpful staff add to the overall experience.
Family Friendly Hotel
This hotel features a swimming pool and fitness center, which are great for families looking for recreation. It offers family-friendly amenities and services to ensure a comfortable stay for both parents and children.
Business Hotel
Radisson hotels are known to be world-class conference hotels that cater to groups of all sizes. This hotel is perfectly located for both international and domestic business meetings. It also offers carbon compensated meetings.
Accessible Hotel
This luxury hotel offers accessible features, including wheelchair accessibility throughout the property. It provides accessible parking, a wheelchair-accessible concierge desk, and a path to the lift. Bathrooms are well-appointed and some include walk-in showers.
Hotel with Gym
As a Radisson Collection hotel, it likely offers a well-equipped gym with modern fitness equipment. The hotel's focus on providing a high-end experience extends to its fitness facilities, ensuring guests have access to quality workout options.
5-Star Hotel
Located in central Bilbao on Gran Via, this hotel offers contemporary rooms and suites. It features a rooftop dining experience with Basque and Japanese fusion cuisine, a spa with a sauna and hammam, an indoor pool, and a fitness center. It is also pet-friendly and close to the Guggenheim Museum and the Old Town.
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Guest Reviews
The Radisson Collection Bilbao enjoys a stellar reputation for its prime location, making it an excellent choice for visitors eager to explore the city's charm. Situated right in the center of Bilbao, this hotel offers guests convenient access to numerous attractions, from the historic Casco Viejo and the Guggenheim Museum to the bustling shopping districts on Gran Via. Travelers appreciate its proximity to public transportation with tram and metro stations just steps away, enhancing its already favorable position.
The hotel's central location turns it into an ideal base for sightseeing, dining and shopping, whether you're looking to stroll along the river, delve into Bilbao's cultural treasures or simply enjoy the vibrant daily life of the city. The well-connected spot ensures that everything is within walking distance, allowing guests to immerse themselves fully in the local experience.
Moreover, the hotel is lauded for its exceptional facilities, stylish design and modern comforts. Spacious rooms, attentive staff and a comfortable atmosphere complement its unbeatable location, making it a top pick for both leisure and business travelers. Luxury, convenience and accessibility define the stay at the Radisson Collection Bilbao, promising a memorable trip in the heart of the city.
Radisson Collection Bilbao’s breakfast experience garners mixed, though largely positive, opinions from guests. A significant number of reviews commend the breakfast for its quality, variety and taste with several describing it as "excellent," "delicious," and "abundant." Guests particularly appreciate the option to enjoy breakfast on the hotel’s stunning rooftop terrace, which offers a great view and a pleasant dining atmosphere.
The breakfast buffet is often highlighted for its extensive selection, including freshly cooked à la carte dishes, high-quality ingredients and unique offerings like the baked Basque cheesecake and Benedictine eggs. Many reviews also note the friendly and attentive service, adding to the overall positive dining experience.
However, not all feedback is glowing. Some guests pointed out issues with organization and management, leading to long waits and limited seating during peak times. A few reviews criticized the breakfast for being expensive and not living up to the 5-star expectations in terms of variety and service, particularly during busier periods. Specific complaints include a lack of fresh juice, fruit and certain hot options like traditional English breakfast items.
Despite these occasional drawbacks, the breakfast at Radisson Collection Bilbao is generally well-regarded, praised for its offering of varied, high-quality food in an appealing rooftop setting. For those willing to navigate the busy times or pay the extra cost, it seems to be a worthwhile experience.
Radisson Collection Bilbao offers a diverse dining experience that guests have much to talk about. The rooftop terrace is a standout feature, providing a fantastic backdrop for evening dinners and breakfast, both held on the top floor with many praising the exceptional and spectacular atmosphere. Breakfast, although priced at 20 euros per person, is considered worth every penny by many guests.
The hotel's dining options showcase a variety of culinary delights. The Japanese fusion restaurant receives high marks for its exceptional cuisine and reasonable pricing. Despite this, some guests noted limited and uncreative vegetarian options, which they felt were not proportionately priced in comparison to the regular menu.
Dining at the hotel is generally praised for its high quality and Michelin recommendation with particular commendation going to the experiences at Nko Eneko restaurant. The cuisine is often described as brilliant, outstanding and unique, adding to the luxurious vibe of the stay.
However, there have been a few setbacks mentioned. The restaurant's closure on Sundays and during peak seasons left some guests reliant on room service, which, although fast, offered limited choices like pizza and fries. Issues such as cold, undercooked meat and a lack of coordination in service were also reported, marring what could have been a perfect dining experience. Furthermore, some noticeable problems with scraping chair noises from the bar upstairs and the high prices for terrace service detract from a wholly positive assessment.
In summary, while Radisson Collection Bilbao's dining options offer a blend of top-notch dishes and incredible ambience, some inconsistencies in service and availability may affect one's overall dining experience. The rooftop restaurant and bar remain highlights that could benefit from more staffing and dependable operations.
The Radisson Collection Bilbao has garnered considerable praise for its rooms, which are often described as spacious, comfortable and beautifully designed. Guests emphasize the modern and stylish interior with luxurious decor and high-quality furnishings. Beds are notably comfortable, contributing to an overall sense of relaxation and well-being. Positive comments frequently highlight the ample room size, which provides plenty of space to spread out and is larger than typical European hotel rooms.
Additionally, the bathrooms receive considerable acclaim for their spaciousness, excellent facilities and modern amenities like rain showers and powerful air conditioning. Overall cleanliness is commonly mentioned with many rooms being described as spotless upon arrival. Guests also appreciate the thoughtful room amenities and the hotel's attention to detail, adding to the comfort and luxury of their stay.
However, some guests faced issues such as occasional noise from the restaurant above, rooms not being cleaned daily and occasional damp smells. Despite these minor drawbacks, the prevailing sentiment is one of satisfaction with guests noting well-maintained, beautifully decorated spaces and highly functional and elegant designs.
Many visitors appreciated room upgrades, which contributed positively to their experience, allowing them to enjoy even more spacious and well-appointed accommodations. The consistent compliments on the room's comfort, aesthetic appeal and overall quality make the Radisson Collection Bilbao a recommended choice for travelers seeking a stylish and comfortable stay in a central location.
Guests consistently praise the beds at Radisson Collection Bilbao for their comfort and size. The large, super king-size and queen-size beds are highlighted as providing a restful sleep. Many reviews emphasize the beds' comfort, describing them as soft, comfy and featuring high-quality bedding. Specifically, the mattresses are frequently mentioned as being particularly comfortable, contributing to an overall positive sleep experience.
Despite the overwhelmingly positive feedback, some guests did note a few inconveniences. A handful of reviews mentioned that the beds were either a bit too hard or too soft for individual preferences. There were also occasional comments about the beds being made up of two singles rather than a double and some found the bedding to be too warm for summer months or noisy.
However, the general consensus is that the beds and bedding at Radisson Collection Bilbao meet high standards, adding to the appeal of this modern, comfortable hotel.
The Radisson Collection Bilbao hotel receives mixed reviews regarding its cleanliness. While many guests frequently describe the hotel as spotless, clean and well-maintained with high standards of cleanliness and superb housekeeping observed in both rooms and common areas, there are notable exceptions. Some guests encountered issues such as dusty rooms, dirty windows and stained carpets. Problems with housekeeping consistency and attention to detail were reported, including instances of rooms not being cleaned daily, dirty bathroom fixtures and visible dust and fingerprints. Guests also noted occasional lapses in service, such as not replacing towels or coffee supplies. Despite these concerns, the overall impression of the hotel's cleanliness is generally positive with many praising the hotel's modern decor and comfortable, clean rooms, even though a few guests felt the cleaning could be improved to align with the hotel's 5-star status.
The Radisson Collection Bilbao has garnered impressive feedback for its exceptional staff service. Many guests have highlighted the staff as very friendly, polite and professional, often describing them as welcoming, accommodating and eager to help. The reception team frequently receives praise for their helpfulness and warm demeanor with specific mentions of providing useful information and going the extra mile to meet guest needs.
Front desk employees, including notable individuals like Pablo and Mohammed, have made remarkable impacts on guests, demonstrating attentive service and making stays particularly pleasurable. The doormen have also been commended for their proactivity and high level of attention to guest requirements. In the restaurant and bar areas, the waitstaff are often noted for their friendly and professional service, despite occasional remarks about slow service times during peak periods.
While most reviews are overwhelmingly positive, there are occasional critiques. Some guests mentioned issues such as staff being overwhelmed or defensive during busy times, particularly during breakfast service or when the hotel is fully booked. Nonetheless, the dedication and friendliness of the staff often mitigate these issues, leaving a lasting positive impression.
Overall, the staff’s friendliness, helpfulness and professionalism significantly contribute to a memorable and pleasant experience at the Radisson Collection Bilbao. The attentive service extends across all areas of the hotel, reinforcing the property’s reputation for exceptional hospitality.
The Wi-Fi experience at Radisson Collection Bilbao presents a mix of positive and negative feedback among guests. Many reviews praise the hotel for offering free, complimentary Wi-Fi with some highlighting the good quality and reliable connection. Guests found the Wi-Fi to be generally good and were pleased with the availability of free internet access in the rooms.
However, not all feedback was favorable. Several reviews noted issues with connection reliability and speed, indicating that the Wi-Fi was not always sufficient for work purposes. Other guests mentioned that Wi-Fi information was missing or not well-explained. There were instances where guests experienced significant connectivity problems, sometimes going without Wi-Fi altogether for a day or more.
Despite these setbacks, the hotel appears to have resolved some of the issues with lost connections for certain guests. Overall, while there are commendable aspects of the Wi-Fi service, consistency and communication could be improved to ensure a seamless internet experience for all visitors.
Reviews of the spa at Radisson Collection Bilbao reveal a mixed bag of opinions, predominantly critical with a few positive notes. Guests have described the spa as very small with limited facilities that mainly consist of a sauna and a small pool, though it is noted as pleasant and quiet by some. The spa is operated separately from the hotel and access is not included in the room rate, requiring an additional fee—typically around 20 EUR per person per hour.
Visitors have frequently expressed disappointment with the overall value, citing it as expensive for what is offered and have pointed out that the pricing is excessive. The facility has also been closed on multiple occasions, leading to frustration among guests. In terms of the ambiance, some have mentioned that the temperature was too low and that there were no jets or jacuzzi available.
Positive feedback includes a "very nice spa" and "great massage" experiences, though these are less frequent compared to the criticisms. The gym has received favorable remarks, being described as excellent, but the spa's high charges and lack of accessibility to children add to the overall dissatisfaction. The spa's limited availability and requirement for advance reservation and payment appear to have contributed to the underwhelming experience reported by many guests.
The gym at the Radisson Collection Bilbao receives mixed feedback from guests, but there are several positive aspects highlighted in reviews. Many guests appreciate the state-of-the-art facilities available, which include weights, two treadmills, an exercise bike and an elliptical trainer. The gym is noted for being well-equipped and open 24/7, allowing guests the flexibility to work out at any time. While some visitors mentioned the gym is small or that it can get quite hot, those issues can generally be resolved at reception. Despite some complaints about availability and equipment, many found the gym to have good overall facilities and considered it a valuable amenity during their stay.
The pool at Radisson Collection Bilbao has experienced significant dissatisfaction among guests. A frequently mentioned issue is that the pool is not included in the standard room rate and incurs additional charges with access costing up to €20 an hour. Many felt this fee was unnecessary and were disappointed by the lack of information regarding extra charges on the hotel's website.
Several guests noted that the pool is quite small with some describing it as tiny or not worth the cost. There were also complaints about the pool's temperature with guests mentioning that the water was cold and the overall experience did not meet expectations. The spa facilities, which include the pool, also fell short of guest standards with reports of a cold jacuzzi and the need for reservations and additional payments.
Compounding these issues, numerous reviews indicated that the pool was frequently closed or under construction, contributing to guest frustration. Some rooms connected to the pool area were described as poorly maintained, adding to the overall disappointment. The closure was sometimes attributed to COVID-19 restrictions, but there was no clear communication about ongoing construction or maintenance work that kept the pool closed.
In summary, the pool at Radisson Collection Bilbao has been a source of disappointment due to its size, extra costs and frequent closures, leading guests to feel that it does not justify the additional expense. However, there were occasional positive mentions when the pool was actually accessible and functional.
Radisson Collection Bilbao has garnered positive feedback from families traveling with children. Guests frequently mention the helpful and friendly staff, who provide valuable advice for families and ensure a welcoming atmosphere. Many appreciate the spacious and well-insulated family rooms, which can comfortably accommodate multiple children and include amenities like sofa beds for kids. Family suites, in particular, receive high praise for their comfort and size.
The hotel's location is highlighted as an advantage, offering ease of access to the metro and taxis while maintaining a peaceful environment free from street noise. Security within the premises is also noted, adding to the family's peace of mind.
However, there are some comments suggesting areas for improvement, such as the small children's beds and limitations on pool access for kids. Despite this, the overall sentiment remains positive with many families acknowledging that their stay was a pleasant experience. Radisson Collection Bilbao proves to be a particularly family-friendly hotel, providing comfortable accommodation and a secure environment for guests traveling with children.
The Radisson Collection Bilbao has left mixed impressions on its guests regarding its status as a five-star hotel. On the positive side, it boasts a prime location, luxurious decoration and a spa facility that many appreciated. Some guests felt that the overall experience was better than many five-star hotels, praising the staff, comfort and specific experiences like the rooftop terrace. There are moments where everything aligns to create a true five-star experience worth the price and quality.
However, several reviewers indicated that the hotel falls short of five-star standards in various areas. Many noted that the cleanliness and housekeeping services were insufficient. The breakfast, though decent, was seen as limited and sometimes slow, not living up to expectations for a five-star establishment. Other common criticisms included the lack of valet or luggage service, no room service and the poor value for money. Specific details, such as the absence of shower caps and issues with room amenities, also detracted from the overall experience. Additionally, automated messages and the distant parking situation were highlighted as areas needing improvement.
In summary, while the Radisson Collection Bilbao offers a luxurious environment and certain five-star qualities, there are significant gaps in service and amenities that prevent it from fully meeting the high standards typically associated with a five-star hotel.
Radisson Collection Bilbao offers an array of facilities and services that cater well to business travelers. Its central location is particularly beneficial, making it convenient for business meetings and stays. Rooms are quiet and comfortable, providing a suitable environment for business needs. The staff is noted for their helpful advice regarding business meetings, contributing to a smooth experience.
The hotel exudes a luxury business ambiance with features like reliable Wi-Fi and conference rooms available for professional use. While some reviews mention that there's a lack of dedicated workspaces outside the bedrooms and occasional Wi-Fi issues, the overall feedback highlights the great professional service and the hotel's stylish decor and design.
Business travelers will appreciate the smooth functioning of amenities and the tranquil atmosphere suitable for meetings. Additionally, the hotel’s newness and business-oriented style offer a luxurious stay. However, it's worth noting that free parking is not available and the breakfast service can be slow.
In summary, Radisson Collection Bilbao generally meets the expectations of business travelers, offering a blend of comfort, convenience and professional services, although a few areas could use improvement.
The Radisson Collection Bilbao offers notable accessibility features, making it a convenient choice for guests with disabilities. Reception is easily accessible by metro and the hotel provides adaptable rooms for wheelchair users. The overall accessibility across various areas of the hotel has been praised, as it is designed to be handicap accessible and quiet. However, some areas, such as the spa, do not offer the same level of accessibility. The hotel's location is also a plus, being easily accessible and close to retail shops and attractions in the old town. Key card access to rooms adds an extra layer of convenience, although adapted rooms could benefit from improved lighting and a more thorough inspection service for physically challenged guests.
The indoor pool at Radisson Collection Bilbao, while present, is notably small and sometimes requires a reservation. Some guests mentioned that there is a daily fee of 15 euros to access it. Despite its small size, the indoor pool contributes to the quiet and relaxing atmosphere of the hotel. However, there are mentions of mismanagement and misleading information regarding the spa's water circuit. Additionally, there are indications that the pool was not operational at certain times, despite its online presence. The hotel's overall ambiance remains serene with private rooms, but some aspects of the pool and spa facilities could use improvement based on guest feedback.
The Radisson Collection Bilbao appears to be an ideal location for honeymooners, offering a perfect atmosphere for couples looking to celebrate intimate moments. Guests have highlighted the hotel's quiet and serene environment, which contributes significantly to its romantic charm. The establishment is particularly praised for its special amenities designed for honeymoon stays, such as honeymoon jacuzzis. The roof terrace is noted for providing an exceptional spot for enjoying a divine cocktail, adding to the overall experience. While some guests found the spa prices to be overly expensive, the suite accommodations have received positive feedback for being the perfect setting to commence a honeymoon. The hotel's ambiance and facilities create an ideal backdrop for a romantic and memorable stay.
The Radisson Collection Bilbao exudes an undeniable luxury reflected in its meticulously designed rooms and high-end decor. Guests consistently described their accommodations as luxurious and comfortable with standout features like luxury bathrobes and high-end finishing touches. The facilities are excellent and the property's modern, stylish aesthetic creates a beautiful, clean and contemporary environment.
Despite a few comments about noise issues and occasional lapses in cleaning standards, the hotel's atmosphere remains refined, discreet and elegant. The service quality is outstanding, reinforcing the overall sense of luxury. While some guests felt it didn't fully match the 5-star expectations in every aspect, the competitive pricing, central historical location and peace and luxury provided still made it a fantastic choice.
The spacious rooms, equipped with high-quality materials and luxurious bathrooms, ensure a comfortable and indulgent stay. The hotel's external aesthetics, coupled with its tranquil environment, offer an authentic 5-star experience. The Radisson Collection Bilbao is thus an excellent luxury hotel that successfully combines beautiful design with excellent services, making it a splendid choice for a luxurious stay in the heart of Bilbao.
The Radisson Collection Bilbao proves to be an ideal destination for a romantic getaway, making it perfect for occasions like Valentine’s Day or a serene couples’ retreat. The hotel's location in the heart of Bilbao offers a blend of convenience and charm with cozy rooms that exude a warm, romantic atmosphere. For those seeking quiet moments, the property consistently offers a peaceful environment.
Guests particularly praise the stylish and romantic ambiance, enhanced by the hotel’s chic design. A standout feature is the rooftop terrace, which provides stunning views of the city and becomes especially magical at sunset. The rooftop bar is a popular spot for enjoying a divine cocktail or a beautiful romantic dinner, adding to the overall enchanting experience. The combination of a great location, tranquil setting and romantic amenities makes the Radisson Collection Bilbao a top choice for couples.
Location Show Map
Location
The hotel's central location turns it into an ideal base for sightseeing, dining and shopping, whether you're looking to stroll along the river, delve into Bilbao's cultural treasures or simply enjoy the vibrant daily life of the city. The well-connected spot ensures that everything is within walking distance, allowing guests to immerse themselves fully in the local experience.
Moreover, the hotel is lauded for its exceptional facilities, stylish design and modern comforts. Spacious rooms, attentive staff and a comfortable atmosphere complement its unbeatable location, making it a top pick for both leisure and business travelers. Luxury, convenience and accessibility define the stay at the Radisson Collection Bilbao, promising a memorable trip in the heart of the city.
Breakfast
The breakfast buffet is often highlighted for its extensive selection, including freshly cooked à la carte dishes, high-quality ingredients and unique offerings like the baked Basque cheesecake and Benedictine eggs. Many reviews also note the friendly and attentive service, adding to the overall positive dining experience.
However, not all feedback is glowing. Some guests pointed out issues with organization and management, leading to long waits and limited seating during peak times. A few reviews criticized the breakfast for being expensive and not living up to the 5-star expectations in terms of variety and service, particularly during busier periods. Specific complaints include a lack of fresh juice, fruit and certain hot options like traditional English breakfast items.
Despite these occasional drawbacks, the breakfast at Radisson Collection Bilbao is generally well-regarded, praised for its offering of varied, high-quality food in an appealing rooftop setting. For those willing to navigate the busy times or pay the extra cost, it seems to be a worthwhile experience.
Dinner
The hotel's dining options showcase a variety of culinary delights. The Japanese fusion restaurant receives high marks for its exceptional cuisine and reasonable pricing. Despite this, some guests noted limited and uncreative vegetarian options, which they felt were not proportionately priced in comparison to the regular menu.
Dining at the hotel is generally praised for its high quality and Michelin recommendation with particular commendation going to the experiences at Nko Eneko restaurant. The cuisine is often described as brilliant, outstanding and unique, adding to the luxurious vibe of the stay.
However, there have been a few setbacks mentioned. The restaurant's closure on Sundays and during peak seasons left some guests reliant on room service, which, although fast, offered limited choices like pizza and fries. Issues such as cold, undercooked meat and a lack of coordination in service were also reported, marring what could have been a perfect dining experience. Furthermore, some noticeable problems with scraping chair noises from the bar upstairs and the high prices for terrace service detract from a wholly positive assessment.
In summary, while Radisson Collection Bilbao's dining options offer a blend of top-notch dishes and incredible ambience, some inconsistencies in service and availability may affect one's overall dining experience. The rooftop restaurant and bar remain highlights that could benefit from more staffing and dependable operations.
Rooms
Additionally, the bathrooms receive considerable acclaim for their spaciousness, excellent facilities and modern amenities like rain showers and powerful air conditioning. Overall cleanliness is commonly mentioned with many rooms being described as spotless upon arrival. Guests also appreciate the thoughtful room amenities and the hotel's attention to detail, adding to the comfort and luxury of their stay.
However, some guests faced issues such as occasional noise from the restaurant above, rooms not being cleaned daily and occasional damp smells. Despite these minor drawbacks, the prevailing sentiment is one of satisfaction with guests noting well-maintained, beautifully decorated spaces and highly functional and elegant designs.
Many visitors appreciated room upgrades, which contributed positively to their experience, allowing them to enjoy even more spacious and well-appointed accommodations. The consistent compliments on the room's comfort, aesthetic appeal and overall quality make the Radisson Collection Bilbao a recommended choice for travelers seeking a stylish and comfortable stay in a central location.
Beds
Despite the overwhelmingly positive feedback, some guests did note a few inconveniences. A handful of reviews mentioned that the beds were either a bit too hard or too soft for individual preferences. There were also occasional comments about the beds being made up of two singles rather than a double and some found the bedding to be too warm for summer months or noisy.
However, the general consensus is that the beds and bedding at Radisson Collection Bilbao meet high standards, adding to the appeal of this modern, comfortable hotel.
Cleanliness
Staff
Front desk employees, including notable individuals like Pablo and Mohammed, have made remarkable impacts on guests, demonstrating attentive service and making stays particularly pleasurable. The doormen have also been commended for their proactivity and high level of attention to guest requirements. In the restaurant and bar areas, the waitstaff are often noted for their friendly and professional service, despite occasional remarks about slow service times during peak periods.
While most reviews are overwhelmingly positive, there are occasional critiques. Some guests mentioned issues such as staff being overwhelmed or defensive during busy times, particularly during breakfast service or when the hotel is fully booked. Nonetheless, the dedication and friendliness of the staff often mitigate these issues, leaving a lasting positive impression.
Overall, the staff’s friendliness, helpfulness and professionalism significantly contribute to a memorable and pleasant experience at the Radisson Collection Bilbao. The attentive service extends across all areas of the hotel, reinforcing the property’s reputation for exceptional hospitality.
Wi-Fi
However, not all feedback was favorable. Several reviews noted issues with connection reliability and speed, indicating that the Wi-Fi was not always sufficient for work purposes. Other guests mentioned that Wi-Fi information was missing or not well-explained. There were instances where guests experienced significant connectivity problems, sometimes going without Wi-Fi altogether for a day or more.
Despite these setbacks, the hotel appears to have resolved some of the issues with lost connections for certain guests. Overall, while there are commendable aspects of the Wi-Fi service, consistency and communication could be improved to ensure a seamless internet experience for all visitors.
Spa
Visitors have frequently expressed disappointment with the overall value, citing it as expensive for what is offered and have pointed out that the pricing is excessive. The facility has also been closed on multiple occasions, leading to frustration among guests. In terms of the ambiance, some have mentioned that the temperature was too low and that there were no jets or jacuzzi available.
Positive feedback includes a "very nice spa" and "great massage" experiences, though these are less frequent compared to the criticisms. The gym has received favorable remarks, being described as excellent, but the spa's high charges and lack of accessibility to children add to the overall dissatisfaction. The spa's limited availability and requirement for advance reservation and payment appear to have contributed to the underwhelming experience reported by many guests.
Gym
Pool
Several guests noted that the pool is quite small with some describing it as tiny or not worth the cost. There were also complaints about the pool's temperature with guests mentioning that the water was cold and the overall experience did not meet expectations. The spa facilities, which include the pool, also fell short of guest standards with reports of a cold jacuzzi and the need for reservations and additional payments.
Compounding these issues, numerous reviews indicated that the pool was frequently closed or under construction, contributing to guest frustration. Some rooms connected to the pool area were described as poorly maintained, adding to the overall disappointment. The closure was sometimes attributed to COVID-19 restrictions, but there was no clear communication about ongoing construction or maintenance work that kept the pool closed.
In summary, the pool at Radisson Collection Bilbao has been a source of disappointment due to its size, extra costs and frequent closures, leading guests to feel that it does not justify the additional expense. However, there were occasional positive mentions when the pool was actually accessible and functional.
Family
The hotel's location is highlighted as an advantage, offering ease of access to the metro and taxis while maintaining a peaceful environment free from street noise. Security within the premises is also noted, adding to the family's peace of mind.
However, there are some comments suggesting areas for improvement, such as the small children's beds and limitations on pool access for kids. Despite this, the overall sentiment remains positive with many families acknowledging that their stay was a pleasant experience. Radisson Collection Bilbao proves to be a particularly family-friendly hotel, providing comfortable accommodation and a secure environment for guests traveling with children.
5 Star
However, several reviewers indicated that the hotel falls short of five-star standards in various areas. Many noted that the cleanliness and housekeeping services were insufficient. The breakfast, though decent, was seen as limited and sometimes slow, not living up to expectations for a five-star establishment. Other common criticisms included the lack of valet or luggage service, no room service and the poor value for money. Specific details, such as the absence of shower caps and issues with room amenities, also detracted from the overall experience. Additionally, automated messages and the distant parking situation were highlighted as areas needing improvement.
In summary, while the Radisson Collection Bilbao offers a luxurious environment and certain five-star qualities, there are significant gaps in service and amenities that prevent it from fully meeting the high standards typically associated with a five-star hotel.
Business
The hotel exudes a luxury business ambiance with features like reliable Wi-Fi and conference rooms available for professional use. While some reviews mention that there's a lack of dedicated workspaces outside the bedrooms and occasional Wi-Fi issues, the overall feedback highlights the great professional service and the hotel's stylish decor and design.
Business travelers will appreciate the smooth functioning of amenities and the tranquil atmosphere suitable for meetings. Additionally, the hotel’s newness and business-oriented style offer a luxurious stay. However, it's worth noting that free parking is not available and the breakfast service can be slow.
In summary, Radisson Collection Bilbao generally meets the expectations of business travelers, offering a blend of comfort, convenience and professional services, although a few areas could use improvement.
Accessible
Indoor Pool
Honeymoon
Luxury
Despite a few comments about noise issues and occasional lapses in cleaning standards, the hotel's atmosphere remains refined, discreet and elegant. The service quality is outstanding, reinforcing the overall sense of luxury. While some guests felt it didn't fully match the 5-star expectations in every aspect, the competitive pricing, central historical location and peace and luxury provided still made it a fantastic choice.
The spacious rooms, equipped with high-quality materials and luxurious bathrooms, ensure a comfortable and indulgent stay. The hotel's external aesthetics, coupled with its tranquil environment, offer an authentic 5-star experience. The Radisson Collection Bilbao is thus an excellent luxury hotel that successfully combines beautiful design with excellent services, making it a splendid choice for a luxurious stay in the heart of Bilbao.
Romantic
Guests particularly praise the stylish and romantic ambiance, enhanced by the hotel’s chic design. A standout feature is the rooftop terrace, which provides stunning views of the city and becomes especially magical at sunset. The rooftop bar is a popular spot for enjoying a divine cocktail or a beautiful romantic dinner, adding to the overall enchanting experience. The combination of a great location, tranquil setting and romantic amenities makes the Radisson Collection Bilbao a top choice for couples.
No, Radisson Collection Bilbao doesn't have any pool.
Yes, a spa is available at Radisson Collection Bilbao.
No, Radisson Collection Bilbao doesn't allow dogs.
No, parking facilities aren't available at Radisson Collection Bilbao.
Yes, Radisson Collection Bilbao has a gym.
Location Show Map
More Options
