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Summary of reviews'Casual Mardones' enjoys glowing reviews primarily due to its superb location in Bilbao's old town. Perfectly situated among charming streets, lively bars and diverse restaurants, the hotel offers easy access to major attractions like the Guggenheim Museum with the convenience of nearby public transport. Guests find the safe, clean neighborhood ideal for exploring the city on foot and appreciating Bilbao's vibrant culture and nightlife.
The hotel's staff receive high praise for their exceptional friendliness and helpfulness, often going out of their way to assist with recommendations and addressing guest needs. Individuals like Anita and Gorka are specifically mentioned for their warm welcome and attentive service, significantly enhancing the overall guest experience.
Rooms at Casual Mardones are noted for their modern, stylish and clean design. While compact, they are well-maintained with comfortable beds and essential amenities. The cleanliness of the hotel is a standout feature, consistently described as impeccable with daily housekeeping ensuring a fresh environment. Despite some size limitations and soundproofing issues, the overall comfort and cleanliness receive much appreciation from guests.
Though the hotel does not offer breakfast, its proximity to numerous bars and eateries provides convenient alternatives for morning meals. Staff recommendations often lead to enjoyable breakfast experiences just minutes away from the hotel.
One of the notable drawbacks is the inconsistent Wi-Fi, which can be slow and unstable at times. Parking also poses some challenges as it is offsite and can be a bit far away, although the hotel provides discounts and multiple options to minimize inconvenience.
Amidst the lively Bilbao nightlife, Casual Mardones stands out for its comfy beds. The mattresses and pillows are frequently praised for providing an excellent sleep experience with numerous guests highlighting the comfort and cleanliness of the bedding.
Despite the occasional noise from the bustling streets below, 'Casual Mardones' is celebrated as a clean, comfortable and conveniently located hotel with exceptional staff, making it a top choice for travelers wanting to immerse themselves in the heart of Bilbao. Show more
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Guest House near Nightlife Spots
Located in the Casco Viejo, this guest house is surrounded by bars and restaurants, perfect for experiencing Bilbao's traditional nightlife and pintxo culture.
Guest House with Free Wi-Fi
This guesthouse provides free Wi-Fi.
Guest House with EV Charging Stations
Based on the provided list, this guesthouse is tagged as having EV charging facilities.
3-Star Guest House
Located in Bilbao, Casual Mardones offers a unique and themed guesthouse experience. It is ideal for travelers looking for a distinctive and affordable stay.
Small Guest House
Room Types
Guest Reviews
8.1
Very Good
Location
The reviews for 'Casual Mardones' repeatedly emphasize its superb location within Bilbao's old town. Situated right in the heart of the historic center, the hotel places guests amidst charming streets, lively bars and diverse restaurants. Its central position allows easy access to major attractions, including the Guggenheim Museum and offers convenient proximity to public transportation such as trams, buses and the metro.
The overwhelmingly positive feedback highlights how the location is ideal for exploring the city on foot, allowing visitors to immerse themselves in Bilbao's vibrant culture and nightlife. The neighborhood is described as not only centrally located but also safe, clean and well-serviced by nearby amenities like supermarkets and shops.
While the charming old town setting is a consistent highlight, the modern, clean and comfortable rooms, coupled with helpful and friendly staff, further enhance the overall experience. Although access might be slightly challenging due to the hotel's position on the second floor without an elevator, the exceptional location and overall quality of the accommodation make up for this minor inconvenience.
Overall, 'Casual Mardones' is particularly favored for its unbeatable central location, offering guests a perfect base to enjoy all that Bilbao has to offer.
Breakfast
Casual Mardones does not provide breakfast, a detail worth noting for those planning their morning meals. However, guests need not worry, as the hotel is conveniently located near numerous bars and restaurants where excellent breakfast options are available. Staff at the hotel are helpful in recommending nearby spots, leading to positive experiences for those who seek their advice. For travelers, discovering great breakfast places just a minute away from the hotel has proven to be a delightful convenience, ensuring a pleasant start to their day.
Rooms
Casual Mardones in Bilbao offers a blend of modernity and cleanliness in its compact yet cozy rooms. Visitors consistently highlight the tidiness and friendly atmosphere of the accommodations. The rooms are newly renovated with stylish, minimalist decor and are well-maintained, featuring modern amenities and functional designs that make efficient use of space. Beds are generally comfortable with some rooms equipped with balconies offering charming views, although room sizes frequently receive mention for being on the smaller side, particularly the bathrooms which can feel cramped.
Despite the limited space, the hotel ensures that essential amenities are present and in good working order, including clean showers and comfortable beds. With daily housekeeping, rooms remain fresh and clean throughout the stay. However, potential guests should be aware that soundproofing could be better, as noise from other guests and reception can sometimes be heard.
The lack of air conditioning may be a concern during hotter months, but the presence of ceiling fans helps mitigate this to some extent. Reception areas and some rooms face an interior courtyard, leading to limited natural light and ventilation. Overall, Casual Mardones presents a smart choice for travelers looking for a clean, comfortable place in the heart of Bilbao's old town, offering a perfect base to explore the city for a short staycation.
Beds
Casual Mardones is renowned for providing an exceptional sleep experience, consistently praised for its outstanding bed comfort. Guests have collectively commended the hotel for beds that are not just comfortable but also super comfortable with several reviews highlighting extremely comfortable and very comfortable beds. The mattresses are frequently described as very good, supportive and well-maintained, contributing to a restful night's sleep.
Many guests have also noted the excellent quality of the pillows with a few emphasizing the combination of comfortable beds and pillows as a standout feature. The bedding is lauded for being clean and cozy with an emphasis on the overall feeling of comfort and warmth provided by the hotel rooms.
The beds are spacious with some reviewers specifically mentioning big beds that add to their comfort. Additionally, the level of cleanliness in the rooms is highly appreciated, contributing to the pleasant sleeping environment.
In summary, the overall guest sentiment is overwhelmingly positive, highlighting that staying at Casual Mardones guarantees an extremely comfortable and satisfying sleep experience, complemented by high-quality bedding and well-maintained mattresses and pillows.
Cleanliness
The cleanliness of 'Casual Mardones' is a standout feature according to guest reviews. The rooms are consistently described as very clean, spotlessly clean and meticulously maintained. Guests frequently highlight the modern, comfortable and well-kept state of the facilities. Daily room service ensures fresh towels and immaculately cleaned rooms, contributing to the hotel's positive hygienic reputation. Despite a few isolated mentions of cleanliness needing improvement, the overall sentiment reflects an excellent standard of cleanliness across the entire establishment, including bathrooms and communal areas. The hotel's location and attentive staff further enhance the experience, making it not only clean but also a convenient and welcoming place to stay.
Staff
Casual Mardones in Bilbao is repeatedly lauded for its exceptional staff. Guests often highlight the warm welcome they receive upon arrival with particular praise for individuals like Anita and Gorka, whose friendliness and attentiveness are frequently mentioned. The staff's ability to provide useful advice on activities and dining options is a common commendation, showcasing their local knowledge and readiness to enhance guests' stays.
Visitors appreciate the staff's unwavering helpfulness and kindness, noting their willingness to assist with luggage, offer thoughtful recommendations and address any issues promptly. The reception and cleaning teams are consistently described as friendly, attentive and professional, contributing to a positive and accommodating atmosphere throughout the hotel.
The hotel's cleanliness and comfortable accommodations, paired with the excellent service from the staff, create an inviting environment for travelers. Overall, the personnel at Casual Mardones are recognized for their polite, accommodating and cheerful demeanor, making them a standout feature of the hotel.
Wi-Fi
Despite some standout features at Casual Mardones, the hotel's Wi-Fi seems to be a recurring issue for guests. Reviews consistently mention that the internet connection is very slow, often hits and misses and can be quite unstable. Many have pointed out that the Wi-Fi regularly disconnects and, in some cases, did not work for the first couple of days of their stay. Users noted that the Wi-Fi struggled to reach inside their rooms, leading some to rely on mobile data instead.
While some guests found the Wi-Fi access quite good and mentioned it working well, they were few and far between. It seems the hotel has some work to do in enhancing the overall internet experience, especially given issues with the number of simultaneous users and incorrect passwords being distributed. Connectivity troubles overshadow what could otherwise be a convenient stay, leaving room for improvement in their digital infrastructure.
Parking
Parking at Casual Mardones is a mixed experience with a variety of guest sentiments. Guests appreciate that there are several parking options available nearby with the hotel securing agreements for discounted rates that are convenient given the location in Bilbao's pedestrian center. This makes parking relatively affordable and somewhat accessible, particularly given that free parking isn't available. Some guests mentioned the proximity of the parking options, often within a short walk, such as 5 to 10 minutes away on foot. They cited the ability to reserve a spot in advance at nearby public or private parking lots as a positive aspect.
However, there are a few downsides. Some guests felt the parking options were too far away, necessitating carrying luggage over a significant distance. Others found the associated parking areas insecure or expensive, despite the discounts provided by the hotel. There are no onsite parking facilities or direct vehicle access to the hotel. Additionally, a lack of elevators adds to the inconvenience, especially for those with heavy suitcases. The parking environment itself was sometimes described as not fully covered and posed some difficulty for guests due to tight and awkward spaces.
Overall, while parking at Casual Mardones may not be ideal, the hotel does offer several options and discounts to mitigate the inconvenience of the parking being offsite and a bit far away.
Nightlife
Located in the vibrant nightlife district of Bilbao, Casual Mardones is surrounded by an array of bars, restaurants and eateries, making it a prime spot for those looking to explore the city's spirited evening scene. Guests appreciate its proximity to major attractions like Plaza Nuevo and Teatro Arriaga, which are just a few minutes' walk away. The abundance of dining and entertainment options right on the doorstep provides great convenience for visitors looking to immerse themselves in the local culture.
However, the hotel’s central location in a busy pedestrian zone comes with its downsides, particularly the street noise that persists well into the night. Guests frequently mention the challenges in managing the noise levels, especially on weekends when the nightlife is at its peak. Despite the soundproofing efforts on the 2nd floor, the noise from conversations, partying and nearby bars can be quite disturbing, often making it difficult for some to sleep.
For those with a strong interest in experiencing Bilbao's lively atmosphere and who are less sensitive to noise, Casual Mardones offers an excellent opportunity to stay close to the action in the historic center.
No, Casual Mardones doesn't have any pool.
No, a spa isn't available at Casual Mardones.
No, Casual Mardones doesn't allow dogs.
No, parking facilities aren't available at Casual Mardones.