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Summary of reviewsNeptun enjoys a prime location, offering easy access to key attractions and amenities such as the train station, city center and a park. Nestled inside a star gallery near a shopping center and pedestrian zone, the hotel excels in convenience and value for money. Despite some challenges related to visibility and signage, the rooms are described as clean, featuring large balconies, tidy decor and air conditioning. The hotel's tranquil atmosphere adds to its appeal, but minor issues like soft mattresses and minimally effective refrigerators were occasionally noted.
The rooms at Neptun are frequently highlighted for their spaciousness and comfort. Guests appreciate the large rooms and bathrooms, equipped with amenities including air conditioning, mini fridges, electric kettles and balconies. Cleanliness standards are consistently high with white bedding and towels enhancing the experience. Although some rooms could benefit from cosmetic repairs and better maintenance of air conditioning and hot water, the top-floor rooms offer pleasant views and added convenience.
Cleanliness is a standout feature with many guests praising the spotless state of both rooms and bathrooms. The modern, fragrant accommodations and the efficiently maintained bedding and towels receive high marks. Though a few isolated cleanliness issues were mentioned, the hotel's housekeeping staff, particularly the pleasant cleaning lady, are commended for their efforts.
The staff at Neptun generally earn positive reviews for their friendliness and helpfulness, especially the owner. While some issues with phone contact and reception availability were noted, the presence of a pleasant gentleman at the reception desk and the overall amiable atmosphere leave a favorable impression.
Parking at Neptun is another strong point with guests appreciating the free underground parking included in the price. The secure, 24-hour monitored underground parking provides peace of mind and is conveniently located next to the hotel. While some complaints about fully occupied spaces and unlit areas were mentioned, the overall parking experience remains positive and is a significant draw for visitors.
The beds at Neptun are praised for their comfort and cleanliness with soft mattresses and white sheets contributing to a comfortable and restful stay. While some found the beds too soft, the combination of comfortable bedding and spacious rooms at reasonable prices is well-received.
Overall, Neptun stands out for its excellent location, spacious and clean rooms and commendable amenities, making it a solid choice for travelers seeking affordability and convenience, despite minor areas for improvement.
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