Bernal20.74387900,
-99.94221600,
Corregidora #11 Barrio La Fuente(Show on Map)
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1 room2 guests1 room, 2 guests
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Summary of reviewsHotel Casa del Árbol offers a well-rounded experience for visitors. Its exceptional and central location is highly praised, being close to the city center and key attractions like La Peña de Bernal. Guests can enjoy breathtaking views from the terrace and rooms, making it an ideal choice for travelers looking to explore the area. Proximity to activities, a good price-to-location ratio and an easy-to-navigate recognition on maps add to its allure.
The rooms are noted for their cleanliness, comfort and pleasant decor. Guests find them spacious enough with comfortable beds and clean bathrooms, although improvements in room size, lighting and temperature control are suggested. The hotel's emphasis on cleanliness is consistent with many guests commending the very clean rooms and well-maintained facilities, contributing to a safe and comfortable environment.
A standout feature of Hotel Casa del Árbol is its friendly and attentive staff. The exceptional service provided by the kind and professional team ensures guests feel welcomed and well-cared-for throughout their stay. The owners are often highlighted for their attentiveness, further enhancing the positive guest experience.
While the hotel boasts free wifi, the service receives mixed reviews with issues reported, such as intermittent connections or lack of access in some areas. On the positive end, some guests experienced a good wifi signal during their stay. Parking facilities at the hotel are generally praised for being convenient, spacious and secure, adding to the comfort of those traveling by car.
Opinions on the beds at the hotel vary. Some guests enjoyed comfortable sleep quality, but many raised concerns about hard, uncomfortable and outdated mattresses, as well as thin bed sheets. This indicates an area where improvements could significantly enhance guest satisfaction.
Overall, Hotel Casa del Árbol stands out for its unbeatable location, cleanliness, exceptional staff and secure parking, making it a highly recommended choice for travelers seeking a convenient and friendly stay in the area. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
The unique design and cozy atmosphere create a romantic and memorable setting for honeymooners. The hotel's charm and character enhance the overall experience.
Dog Friendly Hotel
The hotel welcomes pets. It has good ratings and provides a comfortable environment for pet owners.
Dogs Stay Free
Romantic Hotel
Offering a unique and charming experience, this hotel provides a cozy atmosphere for couples. Its distinctive style and tranquil setting create a memorable stay.
Hotel with Parking
This hotel features free private parking, including options for parking in a garage and accessible parking spaces.
Small Hotel
The name 'Casa del Arbol' (Tree House) suggests a unique and charming atmosphere. It may offer a cozy and nature-inspired experience.
Family Friendly Hotel
Accessible Hotel
Hotel where Dogs Stay Free
Room Types
Family SuiteThis suite has a balcony.
Please note, only reservations for a Family suite or a quadruple room can have pets.
Double RoomThis double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Quadruple RoomThis quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Queen Studio - Disability AccessThe unit has 1 bed.
Superior Family RoomThe unit has 2 beds.
Guest Reviews
Location
Hotel Casa del Árbol boasts an exceptional and highly praised location, consistently described as perfect, excellent and central. The hotel's proximity to the city center and key attractions like La Peña de Bernal makes it an ideal choice for travelers looking to explore the heart of this beautiful magical town. Guests particularly appreciate the breathtaking views of La Peña from the terrace and rooms, enhancing their overall experience.
The hotel is well-placed for visitors interested in activities such as climbing the rock and its easily recognizable spot on maps ensures convenience. Many reviewers also highlight the good price-to-location relationship, making it a budget-friendly option without sacrificing quality or accessibility.
Additionally, the positive mentions of cleanliness, security, friendly staff and good service indicate that the hotel not only excels in its location but also in providing a comfortable and welcoming stay. Overall, Hotel Casa del Árbol stands out for its unbeatable location and stunning views, making it a highly recommended choice for visitors to the area.
Rooms
Hotel Casa del Arbol offers a mix of room experiences that lean towards the positive with guests praising the cleanliness, comfort and decor of the rooms. Many found the rooms to be spacious enough with some mentioning comfortable beds and lovely views from rooms with terraces. The bathrooms also received positive remarks for their cleanliness.
However, there are several areas for improvement noted. Some rooms were described as extremely small, cold or dark and a few guests mentioned issues with strange smells and humidity. The room design is noted to be quite basic, which may not meet the expectations of guests looking for more lavish accommodations. Attention to these details, such as room temperature and the size of the beds, could enhance the overall guest experience.
Overall, the rooms at Hotel Casa del Arbol are comfortable and clean, providing a decent stay for those visiting the area, especially appealing for those with simple accommodation needs and who appreciate a central location.
Beds
Hotel Casa del Arbol receives mixed reviews regarding its beds. Some guests found the beds comfortable and praised the quality of their sleep. However, a significant number of reviews highlight issues with the beds being hard, uncomfortable, or in poor condition. Concerns were raised about the mattresses being old, in bad condition and squeaky with some describing them as antique. Additionally, the bed sheets were noted to be cheap and thin. While a few guests were satisfied with the beds, many felt that improvements were needed to enhance overall comfort.
Cleanliness
'Hotel Casa del Arbol' consistently receives positive remarks regarding its cleanliness. Guests often highlight the very clean rooms and well-maintained facilities. Many express satisfaction with the overall cleanliness, describing it as excellent. They feel comfortable and safe due to the clean environment. While there are occasional mentions of areas needing improvement and some concerns about the thoroughness of the cleaning process, these are outweighed by the numerous positive comments.
Staff
Hotel Casa del Arbol boasts a team whose kindness and attention stand out as their greatest asset. The reviews consistently praise the friendly and very kind staff, ensuring guests feel welcomed and well-cared for throughout their stay. The exceptional service, often highlighted for being particularly attentive and professional, solidifies the positive experience for visitors. Guests repeatedly acknowledge the excellence of the staff, whose friendliness and dedication to service rank as major highlights of the hotel. This attentiveness and genuine cordiality make the hotel an appealing choice for travelers seeking a warm and accommodating environment. The owners, described as exceptionally attentive, further enhance the overall positive impression, leaving guests satisfied with the level of care provided.
Wi-Fi
The reviews of Hotel Casa del Arbol's wifi highlight a mix of experiences with some guests praising the connection and others noting issues. Positive remarks include good WIFI signal and internet service that worked very well during certain stays. However, there are points of concern with multiple guests mentioning intermittent internet connections, failing wifi and instances where there was no internet signal or access at all. While the hotel's facilities are generally commended, the wifi service appears somewhat limited with specific mentions of the connection not reaching well in some areas.
Parking
Hotel Casa del Arbol features convenient and free parking options for guests. The parking situation is generally described as spacious, ample and easily accessible, ensuring that all guests have a secure place for their vehicles. Despite some remarks about the parking space being limited, the availability of private and secure parking remains a highlighted benefit. Overall, guests appreciate the convenience and security of the hotel's parking facilities.
No, Hotel Casa del Arbol doesn't have any pool.
No, a spa isn't available at Hotel Casa del Arbol.
Yes, Hotel Casa del Arbol welcomes dogs.
Yes, parking facilities are available at Hotel Casa del Arbol.