Sorell Hotel Arabelle
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Summary of reviewsSorell Hotel Arabelle in Bern enjoys strong praise across several key areas, making it a recommended choice for travelers seeking convenience and comfort. The hotel's prime location stands out, being close to the train station and city center, seamlessly blending centrality with tranquility. The proximity to public transport, shopping, dining options and cultural venues like Bierhübeli enhances its appeal significantly.
Guests applaud the hotel's breakfast, commending the variety, quality and abundance of offerings that cater to diverse dietary needs, including vegetarian and lactose-free options. While a few suggestions for improvement are noted, the overall satisfaction with the breakfast remains high.
The rooms at Sorell Hotel Arabelle are appreciated for their cleanliness, comfort and spaciousness. The modern and practical design, along with well-maintained amenities, contributes positively to guests' experiences. However, minor points of critique include the lack of air conditioning, some outdated furnishings and occasional noise issues.
Staff friendliness and helpfulness receive consistent accolades with guests appreciating the warm, welcoming atmosphere. The staff's efficiency and attentiveness significantly enhance the overall stay, despite some concerns regarding limited availability and occasional communication barriers.
Cleanliness is another strong point with guests frequently remarking on the meticulous maintenance of rooms and public areas. Occasional cleanliness lapses are mentioned but do not overshadow the general positive feedback in this category.
The free WiFi experience is mixed with some concerns about connectivity and stability, which might be a consideration for those needing reliable internet access.
The beds provide a comfortable rest for many, though there are some mixed reviews regarding bed size, mattress firmness and pillow comfort.
As a three-star hotel, Sorell Hotel Arabelle offers good value for money, catering well to both business and leisure travelers with its central yet peaceful location. While lacking extensive business services, its efficient organization and friendly staff make it a solid mid-range option in Bern.
In summary, Sorell Hotel Arabelle is celebrated for its exceptional location, hearty breakfast, clean and comfortable rooms and friendly staff, making it a favored choice for visitors to Bern.
Categories
Guests applaud the hotel's breakfast, commending the variety, quality and abundance of offerings that cater to diverse dietary needs, including vegetarian and lactose-free options. While a few suggestions for improvement are noted, the overall satisfaction with the breakfast remains high.
The rooms at Sorell Hotel Arabelle are appreciated for their cleanliness, comfort and spaciousness. The modern and practical design, along with well-maintained amenities, contributes positively to guests' experiences. However, minor points of critique include the lack of air conditioning, some outdated furnishings and occasional noise issues.
Staff friendliness and helpfulness receive consistent accolades with guests appreciating the warm, welcoming atmosphere. The staff's efficiency and attentiveness significantly enhance the overall stay, despite some concerns regarding limited availability and occasional communication barriers.
Cleanliness is another strong point with guests frequently remarking on the meticulous maintenance of rooms and public areas. Occasional cleanliness lapses are mentioned but do not overshadow the general positive feedback in this category.
The free WiFi experience is mixed with some concerns about connectivity and stability, which might be a consideration for those needing reliable internet access.
The beds provide a comfortable rest for many, though there are some mixed reviews regarding bed size, mattress firmness and pillow comfort.
As a three-star hotel, Sorell Hotel Arabelle offers good value for money, catering well to both business and leisure travelers with its central yet peaceful location. While lacking extensive business services, its efficient organization and friendly staff make it a solid mid-range option in Bern.
In summary, Sorell Hotel Arabelle is celebrated for its exceptional location, hearty breakfast, clean and comfortable rooms and friendly staff, making it a favored choice for visitors to Bern.
Hotel Taking Steps Towards Sustainability
Sorell Hotel Arabelle has one third-party sustainability certification, Ibex Fairstay. As part of the Sorell Hotels chain, they are committed to eco-friendly operations, including embracing renewable energy and sourcing nearby ingredients for their restaurants. They have a strong focus on environmental responsibility.
Dog Friendly Hotel
This hotel is pet-friendly. It offers comfortable rooms and amenities for guests traveling with pets.
Business Hotel
3-Star Hotel
Guest Reviews
Sorell Hotel Arabelle boasts an enviable location in Bern, celebrated by guests for its convenience and accessibility. Positioned close to the train station and the city center, this hotel sits within a vibrant yet tranquil neighborhood, making it an ideal hub for both business and leisure travelers. The proximity to public transportation is a standout feature with multiple bus routes and tram stops just steps away, making it remarkably easy to explore all that Bern has to offer.
Visitors appreciate the youthful and lively atmosphere of the area, which is enriched by its close ties to the University of Bern. This setting ensures a pleasant stay with quiet surroundings, perfect for a restful night after busy days of sightseeing or business meetings. Cultural enthusiasts will find the location particularly favorable for accessing concert venues like Bierhübeli.
For those preferring to explore on foot, the hotel’s central position allows for quick walks to the train station and the historical city center with shopping and a variety of dining options nearby. Guests also receive the benefit of public transportation passes, facilitating free and straightforward travel around the city.
In summary, Sorell Hotel Arabelle is praised for its perfect blend of centrality and tranquility with excellent public transport links, proximity to key city landmarks and a serene yet lively neighborhood atmosphere, making it an excellent base for a visit to Bern.
Sorell Hotel Arabelle's breakfast receives high praise from guests for its quality, variety and abundance. Reviewers frequently note the excellent and delicious offerings, highlighting its richness and substantial nature. The breakfast buffet impresses with a wide selection, accommodating various dietary preferences, including vegetarian and lactose-free options.
Guests appreciate the high-quality ingredients and the versatility of the offerings, which range from sweet to savory, ensuring a satisfying start to the day. Notably, the coffee receives commendation as exceptional. Some guests mentioned that the breakfast includes delightful regional products and even some homemade items, adding a local touch.
However, a few reviews mention areas for improvement. Some guests found the breakfast to be basic or lacking in variety, especially in terms of hot dishes and fresh fruit. Comments on the bread and pastry selection indicate it might be insufficient during later breakfast hours.
Overall, guests find the breakfast at Sorell Hotel Arabelle to be very good with a high level of satisfaction expressed for its diverse and hearty offerings, making it a valued part of their stay.
The Sorell Hotel Arabelle elicits a range of feedback concerning its guest rooms. Overall, the rooms receive high marks for comfort, cleanliness and spaciousness. Numerous reviews highlight the large, bright and well-lit nature of the rooms, often noting their modern and tasteful decoration. Many guests appreciate the practical and functional design with well-equipped amenities suited for a comfortable stay. The rooms are consistently described as quiet, ensuring a peaceful atmosphere and the bedding receives positive mentions for its comfort.
In terms of space, the rooms are generally perceived as generous and accommodating, making them suitable for families or groups. However, there are mentions of some smaller rooms typical of city hotels, yet even these were equipped with essential amenities. The hotel's modern bathrooms and the consistent upkeep of cleanliness and organization significantly contribute to the overall positive experience of the stay.
While mostly positive, the reviews do touch on a few areas of improvement. Some rooms are described as somewhat outdated and in need of modernization. A few guests pointed out issues with noise, particularly in rooms facing the main street or due to internal factors. The lack of air conditioning is noted, although fans are provided to counteract the high temperatures. Additionally, some found the room lighting inadequately dim.
Despite these minor criticisms, the Sorell Hotel Arabelle provides good value for money with its clean, well-furnished and comfortable rooms, making it a solid choice for travelers seeking a convenient and pleasant stay in Bern.
The beds at Sorell Hotel Arabelle receive mixed reviews with many guests praising their comfort while noting some drawbacks. Positively, the majority of guests found the beds to be comfortable, wide and often quite large, which contributed to a good night's sleep. The bedding itself, including duvets and mattresses, was frequently highlighted for its quality and comfort.
However, there were consistent mentions of issues such as beds being too small for two people and the discomfort of German-style beds. Pillows were often described as too thin or soft and several reviews indicated that a second pillow would have been beneficial. Some guests found the mattresses to be hard or lacking the comfort of a pillowtop with plastic covers occasionally being cited as a negative aspect.
Additionally, extra and third beds did not meet the comfort standards of the main beds, being described as uncomfortable and not real mattresses.
Overall, while there are several positive comments about the comfort and size of the beds, there are areas for improvement to enhance guest satisfaction.
Sorell Hotel Arabelle stands out for its excellent cleanliness, featuring well-maintained, modern and spacious rooms. Guests frequently praise the meticulous daily cleaning and the spotless condition of both rooms and bathrooms. The interior is noted for being both practical and aesthetically pleasing, matching the photos on the website.
However, not all reviews are perfect. Some guests experienced issues such as dust, mold in showers and occasional lapses in room cleaning. Specific complaints about cleanliness include hairs in the bathroom, musty smells and dirty carpets. Despite these occasional shortcomings, the overall impression remains positive with most guests emphasizing the hotel's strong commitment to hygiene and cleanliness. The lack of air conditioning is noted, but rooms come equipped with fans, offering a comfortable atmosphere. In summary, Sorell Hotel Arabelle generally meets high standards of cleanliness, ensuring a pleasant stay for most of its guests.
Sorell Hotel Arabelle has garnered numerous positive reviews for its staff's friendliness and helpfulness. The atmosphere is often described as warm and welcoming with many guests appreciating the exceptional kindness and attentiveness of the staff members. Receptionists, in particular, are highlighted for being extremely helpful and friendly, providing efficient and considerate service.
Staff members at the hotel are also noted for their polite and pleasant demeanor with several reviewers acknowledging their efforts to cater to guests' needs effectively. The employees, including those in the reception and breakfast buffet areas, are praised for their willingness to assist and their charm, making the stay more comfortable for guests.
However, some reviews mention that the presence of staff after certain hours, specifically beyond 4 or 6 PM, is lacking. There are instances where reception is noted to be unmanned and some guests have experienced language barriers with some staff members not being able to speak English or German fluently.
Despite these minor inconveniences, the overall consensus remains highly favorable with many guests expressing their satisfaction with the hotel's accommodating and friendly staff. The positive interactions with staff significantly enhance the experience at Sorell Hotel Arabelle, often making up for the occasional availability or communication issues.
The WiFi experience at Sorell Hotel Arabelle presents a mixed bag for guests. While some guests report that the WiFi works, there are significant concerns about the strength and security of the connection. The annex appears to have limited WiFi and some reviewers mention poor internet connection overall. Additionally, some felt unassisted with WLAN installations, adding to the frustration. Therefore, it may be advisable for travelers relying heavily on stable and secure internet to consider these points when planning their stay.
Sorell Hotel Arabelle, rated as a three-star establishment, serves its purpose well for travelers looking for basic yet comfortable accommodations. Nestled in a quiet residential area, its central location offers convenience and value for money. Despite its limited facilities and somewhat impersonal atmosphere, it is still recommended as a good mid-range option. While some guests feel it doesn't meet the Swiss standard, others find it better than expected for a three-star hotel.
Sorell Hotel Arabelle offers a convenient location near the central train station and city center, making it a viable choice for those conducting business in Bern. Guests have appreciated the quiet location and the value it provides, highlighting that everything is organized well and straightforward. The staff's kindness has been positively noted, enhancing the overall experience for business travelers. However, the hotel's reception is unmanned beginning at 6:00 PM, which may pose an inconvenience for late arrivals or those needing assistance outside of these hours. While the hotel is described as suitable for business purposes, it offers very limited business services and the lack of a work desk in the rooms may be a drawback for some guests. Despite these limitations, the hotel's excellent location and efficient organization can make it an appropriate option for business visitors to Bern.
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Location
Visitors appreciate the youthful and lively atmosphere of the area, which is enriched by its close ties to the University of Bern. This setting ensures a pleasant stay with quiet surroundings, perfect for a restful night after busy days of sightseeing or business meetings. Cultural enthusiasts will find the location particularly favorable for accessing concert venues like Bierhübeli.
For those preferring to explore on foot, the hotel’s central position allows for quick walks to the train station and the historical city center with shopping and a variety of dining options nearby. Guests also receive the benefit of public transportation passes, facilitating free and straightforward travel around the city.
In summary, Sorell Hotel Arabelle is praised for its perfect blend of centrality and tranquility with excellent public transport links, proximity to key city landmarks and a serene yet lively neighborhood atmosphere, making it an excellent base for a visit to Bern.
Breakfast
Guests appreciate the high-quality ingredients and the versatility of the offerings, which range from sweet to savory, ensuring a satisfying start to the day. Notably, the coffee receives commendation as exceptional. Some guests mentioned that the breakfast includes delightful regional products and even some homemade items, adding a local touch.
However, a few reviews mention areas for improvement. Some guests found the breakfast to be basic or lacking in variety, especially in terms of hot dishes and fresh fruit. Comments on the bread and pastry selection indicate it might be insufficient during later breakfast hours.
Overall, guests find the breakfast at Sorell Hotel Arabelle to be very good with a high level of satisfaction expressed for its diverse and hearty offerings, making it a valued part of their stay.
Rooms
In terms of space, the rooms are generally perceived as generous and accommodating, making them suitable for families or groups. However, there are mentions of some smaller rooms typical of city hotels, yet even these were equipped with essential amenities. The hotel's modern bathrooms and the consistent upkeep of cleanliness and organization significantly contribute to the overall positive experience of the stay.
While mostly positive, the reviews do touch on a few areas of improvement. Some rooms are described as somewhat outdated and in need of modernization. A few guests pointed out issues with noise, particularly in rooms facing the main street or due to internal factors. The lack of air conditioning is noted, although fans are provided to counteract the high temperatures. Additionally, some found the room lighting inadequately dim.
Despite these minor criticisms, the Sorell Hotel Arabelle provides good value for money with its clean, well-furnished and comfortable rooms, making it a solid choice for travelers seeking a convenient and pleasant stay in Bern.
Beds
However, there were consistent mentions of issues such as beds being too small for two people and the discomfort of German-style beds. Pillows were often described as too thin or soft and several reviews indicated that a second pillow would have been beneficial. Some guests found the mattresses to be hard or lacking the comfort of a pillowtop with plastic covers occasionally being cited as a negative aspect.
Additionally, extra and third beds did not meet the comfort standards of the main beds, being described as uncomfortable and not real mattresses.
Overall, while there are several positive comments about the comfort and size of the beds, there are areas for improvement to enhance guest satisfaction.
Cleanliness
However, not all reviews are perfect. Some guests experienced issues such as dust, mold in showers and occasional lapses in room cleaning. Specific complaints about cleanliness include hairs in the bathroom, musty smells and dirty carpets. Despite these occasional shortcomings, the overall impression remains positive with most guests emphasizing the hotel's strong commitment to hygiene and cleanliness. The lack of air conditioning is noted, but rooms come equipped with fans, offering a comfortable atmosphere. In summary, Sorell Hotel Arabelle generally meets high standards of cleanliness, ensuring a pleasant stay for most of its guests.
Staff
Staff members at the hotel are also noted for their polite and pleasant demeanor with several reviewers acknowledging their efforts to cater to guests' needs effectively. The employees, including those in the reception and breakfast buffet areas, are praised for their willingness to assist and their charm, making the stay more comfortable for guests.
However, some reviews mention that the presence of staff after certain hours, specifically beyond 4 or 6 PM, is lacking. There are instances where reception is noted to be unmanned and some guests have experienced language barriers with some staff members not being able to speak English or German fluently.
Despite these minor inconveniences, the overall consensus remains highly favorable with many guests expressing their satisfaction with the hotel's accommodating and friendly staff. The positive interactions with staff significantly enhance the experience at Sorell Hotel Arabelle, often making up for the occasional availability or communication issues.
Wi-Fi
3 Star
Business
No, Sorell Hotel Arabelle doesn't have any pool.
No, a spa isn't available at Sorell Hotel Arabelle.
Yes, Sorell Hotel Arabelle welcomes dogs.
No, parking facilities aren't available at Sorell Hotel Arabelle.
No, Sorell Hotel Arabelle doesn't have a gym.
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