Best Western Plus New England Inn & Suites

Berlin 41.59113200, -72.75786500 , 2253 Berlin Turnpike (Show on Map)
8.0
Very Good


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Summary of reviewsThe Best Western Plus New England Inn & Suites in Connecticut is highly regarded by guests for its combination of a prime location, exceptional service, and comfortable accommodations, making it an ideal choice for both leisure and business travelers. Strategically positioned between New Haven and Hartford, it offers easy access to major highways and local attractions. The hotel is nestled in a quiet country setting, providing a peaceful retreat while being close to dining options and shopping areas.

Guests frequently highlight the breakfast as a standout feature, noted for its quality, variety, and the friendliness of the staff managing the service. With offerings like scrambled eggs, fresh waffles, and various cereals, the complimentary breakfast is appreciated for its abundance and the inclusion of a Nespresso machine further elevates the experience.

Room accommodations are praised for their cleanliness, spaciousness, and comfort, supported by modern amenities such as refrigerators and microwaves. Guests commend the hotel’s high standards of cleanliness across all areas, creating a welcoming environment. The premises, including an appealing indoor heated pool, are meticulously maintained, offering additional relaxation opportunities with extended opening hours and convenient refreshment options nearby.

The staff consistently earns positive feedback for their friendliness and professionalism, enhancing the overall guest experience. They are noted for being accommodating, attentive, and going above and beyond to ensure guest satisfaction.

While free WiFi connectivity receives mixed reviews, with some experiencing stability issues, the overall sentiment regarding the hotel remains positive. Families, in particular, find the hotel accommodating, with spacious rooms, a fun pool, and breakfast options that appeal to children.

Comfortable beds with firm support and soft toppers contribute to the restful sleep experience, further complemented by the quiet setting of the hotel. Overall, the Best Western Plus New England Inn & Suites stands out for its excellent service, superior accommodations, and convenient location, making it a favored option for travelers to Connecticut.
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Hotel near Golf Courses
Mentioned as a golf resort option in the Hartford area. Its location in Berlin provides access to several golf courses in the central Connecticut region.

3-Star Hotel
This hotel offers a comfortable stay with a range of amenities including a fitness center and pool. It provides good value and a convenient location for exploring the surrounding area.

Hotel with Indoor Pool
Guests can take advantage of the indoor heated pool offered at this hotel.

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Accessible Hotel

Hotel with Gym

Room Types
King Room - Non-Smoking This king room features a microwave, a refrigerator and a flat-screen TV.

Queen Room with Two Queen Beds - Non-Smoking The double room offers a tea and coffee maker.

King Room with Hot Tub - Non-Smoking This king room features a microwave, a refrigerator and a spa tub.

King Suite - Non-Smoking This suite features a flat-screen TV and a seating area with a sofa bed.

King Suite with Sofa Bed - Non-Smoking The suite features a tea and coffee maker.

King Suite with Hot Tub - Non-Smoking This suite features a spa tub, a fireplace and a seating area with a sofa bed.

King Room with Roll-in Shower - Non-Smoking/Disability Access This accessible king room features a microwave, a refrigerator and a flat-screen TV.

King Room with Bath Tub - Non-Smoking/Disability Access The double room features a tea and coffee maker.

Queen Room with Two Queen Beds - Non-Smoking/Disability Access The double room provides a tea and coffee maker.

Guest Reviews
8.0
Very Good
Location
Located in a central and convenient spot, the Best Western Plus New England Inn & Suites offers an ideal base for exploring Connecticut. Guests appreciate the hotel’s strategic position, nestled between major cities like New Haven and Hartford. The property is easily accessible, just off the main roads, providing quick access to highways, making travel to various attractions a breeze.

The surrounding area is both quiet and pleasant, featuring a country setting that ensures a restful stay. Moreover, the hotel is near a wealth of dining options, with numerous restaurants and stores just a short drive away. It's a good value for money with breakfast included, clean facilities, and friendly staff.

The hotel’s locale is noted for being close to local attractions and shopping areas, enhancing its appeal as a desirable location. The perfect blend of location, comfort, and convenience makes this hotel a favorable choice for many visitors to the area.

Breakfast
At the Best Western Plus New England Inn & Suites, breakfast appears to be one of the more celebrated aspects of the stay, frequently praised by guests for its quality and variety. Many agree that the morning meal is a highlight, often describing it as excellent, fresh, and delicious. Guests appreciate the wide array of options, including scrambled and boiled eggs, various cereals, sausages, home fries, bagels, fresh waffles, and both hot and cold beverages. The breakfast service is noted to be well-attended, with friendly staff ensuring that everything remains fresh and presentable.

While some guests call for more variety and a broader selection, they generally find the existing offerings satisfactory and abundant enough to cater to different tastes. Favorites include the make-your-own waffles and the diversity of bread products and fruit. Children particularly enjoy the waffles, adding a family-friendly touch to the experience. Despite occasional comments on limited selections and quality issues, the overall sentiment remains highly positive.

The complimentary breakfast, served each morning from 6 to 9 a.m., is praised not only for its content but for being clean and well-managed. Guests are often impressed by its comprehensive nature and the fact that it is included at no extra cost. The inclusion of modern conveniences like a Nespresso machine also receives appreciation. Many would readily return to this hotel, largely influenced by their favorable breakfast experiences.

Rooms
At the Best Western Plus New England Inn & Suites, the consensus among visitors is overwhelmingly positive when it comes to the accommodations. Guests frequently laud the exceptionally clean and spacious rooms, noting a consistent standard of spotless bathrooms and fresh linens. Many find the rooms to be not only sizable but also remarkably comfortable, with beds often described as firm yet soft, which contributes to a restful stay. The property garners praise for its quiet environment, allowing for a peaceful experience.

Amenities such as provided towels, coffee, and in-room appliances like refrigerators and microwaves meet the needs of many guests, enhancing the convenience of their stay. Rooms are described as well-decorated and modern, maintaining a pleasing aesthetic alongside functionality.

Despite a few remarks regarding dated furniture and occasional issues with stale odors or small beds, the overall impression is that of well-kept and efficient accommodations. The staff's friendliness and attentiveness further elevate the experience, ensuring that any minor inconveniences are swiftly addressed. The combination of ample space, cleanliness, and comfort makes the rooms at this hotel a reliable choice for travelers seeking a pleasant stay.

Beds
Nestled amidst the charm of New England, the beds at Best Western Plus New England Inn & Suites have garnered considerable praise for comfort. Numerous guests have found the beds to be very comfortable and ideal for a restful night's sleep. Many describe the sleeping experience as offering firm support coupled with soft toppers, ensuring a superb level of comfort. Despite varying opinions, the general consensus leans towards an overwhelmingly positive sleep experience. While some guests noted a preference for firmer mattresses or mentioned size and comfort issues, these comments are in the minority. Overall, the beds contribute to a pleasant and restful accommodation experience, complemented by the spacious rooms that often feature two large beds and thoughtful amenities like televisions, making it a favored option for families and individuals alike.

Cleanliness
Travelers visiting the Best Western Plus New England Inn & Suites can expect a consistently clean and comfortable experience. Guests frequently highlight the pristine condition of the facilities, from spotless bathrooms to immaculate pools. The overall cleanliness extends to the rooms and public areas, ensuring a welcoming environment from the moment visitors walk through the front door. The staff contribute positively to the experience, noted for their friendliness and helpfulness. Despite a couple of minor issues, the hotel's well-maintained property and the comfort of the accommodations offer a pleasant stay. Conveniently located and easy to reach, it provides good value with added perks such as a quality breakfast. Overall, the hotel stands out for its high standards of cleanliness and attentiveness, making it a dependable choice for travelers.

Staff
The staff at Best Western Plus New England Inn & Suites consistently receives high praise from guests for their friendliness and helpfulness, creating a warm and welcoming atmosphere throughout the establishment. Many reviews highlight the front desk team as particularly accommodating and efficient, ensuring a smooth check-in experience. Guests often commend the professionalism and attentiveness of the kitchen and maintenance staff, contributing to a clean and comfortable stay. Despite one instance of unresponsiveness, the overwhelming sentiment is that the staff goes above and beyond to meet guest needs, exhibiting kindness, courtesy, and exceptional service at every turn. Specific individuals, like Nava and Tiffany, are noted for their outstanding service, enhancing guests' experiences. Overall, the cheerful and helpful nature of the staff leaves a lasting impression on visitors, making the hotel a favorable choice for a pleasant stay in the area.

Wi-Fi
The WiFi experience at Best Western Plus New England Inn & Suites offers mixed reviews from guests. Some visitors appreciate the speedy and free WiFi, highlighting its easy accessibility. These aspects make it convenient for casual internet surfing. However, others report challenges with the stability of the connection, mentioning difficulties with staying connected and performing more demanding online tasks, such as Zoom calls or video watching. A few guests experienced notably poor connectivity, including instances where the WiFi was weak or completely unavailable for extended periods. Overall, while the hotel provides wireless internet access, reliability can vary significantly depending on individual needs and circumstances.

Pool
The pool at Best Western Plus New England Inn & Suites receives a largely positive reception from guests due to its appealing features and convenient accessibility. It is described as a lovely and nice facility, with many guests noting its cleanliness and suitable temperature, offering a pleasant escape after a long drive. The indoor heated pool is often enjoyed by families and is especially appreciated by those traveling with children, providing a reliable source of entertainment. Despite being small, guests have enjoyed the opportunity to have the pool to themselves, making for a more private experience.

For those who like to swim early in the morning or unwind late into the evening, the pool's extensive opening hours, from 6 am to 11 pm, provide ample opportunity for relaxation. Though there are mentions of maintenance closures and occasional temperature issues, the staff is noted for keeping the pool area clean and tidy. Additionally, the presence of a drink and snack machine just outside the pool area adds to the convenience for guests needing a quick refreshment. Overall, the pool remains a valued amenity for guests looking to relax and spend time with family during their stay.

Family
Nestled in a serene setting, the Best Western Plus New England Inn & Suites proves to be a delightful choice for families traveling with children. The hotel's tranquil atmosphere provides a peaceful retreat for families looking to unwind. Guests repeatedly praise the friendly and welcoming staff, enhancing the overall experience for everyone. The spacious rooms offer comfort, allowing families to spread out and relax after days filled with activities. Children seem particularly thrilled with the hotel's pool, which becomes a highlight for young guests during their stay. Breakfast is another hit, with many mentioning how much the kids enjoy the delicious waffles. The hotel exceeds expectations, making it a popular choice for families visiting Connecticut, whether for special occasions like a college graduation or regular family visits. Overall, this hotel serves as a reliable and comfortable option for those traveling with kids, ensuring a pleasant stay.


Yes, Best Western Plus New England Inn & Suites has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Best Western Plus New England Inn & Suites.

No, Best Western Plus New England Inn & Suites doesn't allow dogs.

No, parking facilities aren't available at Best Western Plus New England Inn & Suites.

Yes, Best Western Plus New England Inn & Suites has a gym.

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