Mercure Bergamo Centro Palazzo Dolci
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Summary of reviewsMercure Bergamo Centro Palazzo Dolci enjoys exceptional reviews, particularly for its prime location in the heart of Bergamo, making it an ideal base for exploring both local attractions and surrounding areas like Milan and Lake Como. Guests appreciate the hotel's proximity to the main train and bus stations, as well as easy access to the airport via nearby bus stops. The hotel's central location offers convenience with a variety of shops, restaurants and historical sites just steps away, all while maintaining a peaceful and quiet ambiance inside the rooms.
The breakfast offerings at the hotel receive high praise for their variety, quality and inclusivity of different dietary needs, including gluten-free and vegan options. Guests find the breakfast service, starting early at 6:30 am, particularly convenient and laud the cappuccinos. However, peak times can lead to crowding and occasional shortages of supplies, suggesting room for improvement in managing service flow.
Dining options around the hotel are widely commended with many excellent nearby restaurants enhancing the culinary experience. The hotel's rooftop restaurant is noted for its remarkable service and quality of food, though some guests express a desire for more in-house evening meal options.
Rooms at Mercure Bergamo Centro Palazzo Dolci are frequently described as modern, spacious and clean with soundproofing and comfortable, large beds contributing to a restful stay. Guests value the contemporary decor, ample storage space and eco-friendly materials used in the rooms. Though some minor maintenance issues are noted, the overall impression remains positive, bolstered by the hotel’s consistent housekeeping standards.
Cleanliness is generally well-regarded with guests highlighting the spotless and comfortable rooms. However, inconsistent maintenance in common areas like the lobby and sporadic housekeeping lapses occasionally detract from the otherwise high standards.
The hotel staff shine for their friendliness, professionalism and multilingual capabilities, which significantly enhance the guest experience. Courteous and helpful interactions with all staff members—from the receptionists to the cleaning crew—contribute to a welcoming atmosphere, despite a few isolated instances of language barriers.
Wi-Fi service at the hotel is generally strong and reliable with most guests experiencing efficient connectivity throughout the property. Some connectivity issues are reported but tend to be the exception rather than the norm.
Parking options, while not offered directly by the hotel, are accessible and convenient with multiple public parking facilities nearby. Although parking can be costly, guests find the proximity to the city’s amenities a worthwhile trade-off.
Nightlife enthusiasts will find the hotel's location ideal with numerous dining and entertainment options in the vibrant surrounding area. However, the lively atmosphere can sometimes lead to noise, suggesting a need for better soundproofing in certain rooms.
The beds provide a high level of comfort, frequently mentioned for their softness and appropriate firmness, contributing to a restful night.
While the Mercure Bergamo Centro Palazzo Dolci meets many attributes of a four-star hotel, some elements like worn carpets and occasional service shortfalls prevent it from fully reaching the expected standard. Nonetheless, the overall experience is positive, offering a convenient and comfortable stay, particularly favorable for both short visits and extended stays in Bergamo.
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The breakfast offerings at the hotel receive high praise for their variety, quality and inclusivity of different dietary needs, including gluten-free and vegan options. Guests find the breakfast service, starting early at 6:30 am, particularly convenient and laud the cappuccinos. However, peak times can lead to crowding and occasional shortages of supplies, suggesting room for improvement in managing service flow.
Dining options around the hotel are widely commended with many excellent nearby restaurants enhancing the culinary experience. The hotel's rooftop restaurant is noted for its remarkable service and quality of food, though some guests express a desire for more in-house evening meal options.
Rooms at Mercure Bergamo Centro Palazzo Dolci are frequently described as modern, spacious and clean with soundproofing and comfortable, large beds contributing to a restful stay. Guests value the contemporary decor, ample storage space and eco-friendly materials used in the rooms. Though some minor maintenance issues are noted, the overall impression remains positive, bolstered by the hotel’s consistent housekeeping standards.
Cleanliness is generally well-regarded with guests highlighting the spotless and comfortable rooms. However, inconsistent maintenance in common areas like the lobby and sporadic housekeeping lapses occasionally detract from the otherwise high standards.
The hotel staff shine for their friendliness, professionalism and multilingual capabilities, which significantly enhance the guest experience. Courteous and helpful interactions with all staff members—from the receptionists to the cleaning crew—contribute to a welcoming atmosphere, despite a few isolated instances of language barriers.
Wi-Fi service at the hotel is generally strong and reliable with most guests experiencing efficient connectivity throughout the property. Some connectivity issues are reported but tend to be the exception rather than the norm.
Parking options, while not offered directly by the hotel, are accessible and convenient with multiple public parking facilities nearby. Although parking can be costly, guests find the proximity to the city’s amenities a worthwhile trade-off.
Nightlife enthusiasts will find the hotel's location ideal with numerous dining and entertainment options in the vibrant surrounding area. However, the lively atmosphere can sometimes lead to noise, suggesting a need for better soundproofing in certain rooms.
The beds provide a high level of comfort, frequently mentioned for their softness and appropriate firmness, contributing to a restful night.
While the Mercure Bergamo Centro Palazzo Dolci meets many attributes of a four-star hotel, some elements like worn carpets and occasional service shortfalls prevent it from fully reaching the expected standard. Nonetheless, the overall experience is positive, offering a convenient and comfortable stay, particularly favorable for both short visits and extended stays in Bergamo.
Hotel near Golf Courses
This hotel is explicitly listed as a 'Golf Hotel in Bergamo', signifying its focus on catering to golf lovers. Its central location provides good access to various golf courses in the region.
Hotel Taking Steps Towards Sustainability
Mercure Bergamo Centro Palazzo Dolci is part of the Accor group's PLANET 21 sustainable development program. The hotel has hosted events focused on environmental sustainability. While specific details for this individual hotel are limited, the brand's commitment suggests a focus on sustainable practices.
Hotel with Spa
As a spa hotel, it provides wellness and relaxation services. The hotel is located in Bergamo. Specific details about the spa's amenities are not available in the provided data.
Dog Friendly Hotel
This centrally located hotel is pet-friendly. Charges may apply for bringing pets.
Hotel near Nightlife Spots
Located on Viale Papa Giovanni XXIII, Mercure Bergamo Centro is well-situated for accessing both Città Alta and Città Bassa. The hotel offers convenient access to the modern nightlife and transportation options.
Business Hotel
As part of the Mercure brand, this hotel likely offers standard business amenities, including meeting rooms and business services. Its central location makes it convenient for accessing business districts.
Hotel with Parking
The hotel provides paid on-site parking with charges applied. Public parking is also available nearby for a fee of €15 per day.
Accessible Hotel
This is a wheelchair accessible hotel with 6 specifically designed rooms for people with reduced mobility. Accessible bathrooms are available.
4-Star Hotel
This elegant and upscale hotel in the city center is praised for its modern and functional rooms with amenities like free Wi-Fi and air conditioning. Its central location and positive reviews highlight its quality and convenience.
Historic Hotel
Romantic Hotel
About Mercure Bergamo Centro Palazzo Dolci
License: IT016024A1UHDQT29Q
Guest Reviews
Location
For those arriving by plane, the hotel is conveniently close to bus stops offering direct routes to the airport, ensuring a smooth transition to and from the city. Despite its central position on a main boulevard, guests appreciate the quiet and peaceful atmosphere inside their rooms, allowing for a restful stay. The abundance of nearby public parking options also adds to the convenience, particularly for those traveling by car.
In summary, the strategic positioning of Mercure Bergamo Centro Palazzo Dolci provides an ideal base for both short stays and extended explorations of the vibrant city of Bergamo and its surroundings.
Breakfast
Guests appreciate the early breakfast service starting at 6:30 am, which is convenient for those with early flights or busy schedules. The coffee, particularly the cappuccino upon request, gets consistent recognition for its quality, although there are mentions of occasional long queues at the coffee machine.
However, the breakfast experience is not without its drawbacks. Some guests find the breakfast area too small and crowded, resulting in long lines and a chaotic atmosphere during peak times. Issues such as a shortage of plates, cutlery and timely replenishment of food have also been highlighted. A few reviews mention dissatisfaction with the selection, calling it basic, limited or repetitive with occasional complaints about the quality of specific items like juices or industrial sweet products.
Overall, while the breakfast at 'Mercure Bergamo Centro Palazzo Dolci' receives acclaim for its quality and variety, there is room for improvement in managing the breakfast service to enhance guest satisfaction.
Dinner
Rooms
The rooms are noted for their modern decor, eco-friendly materials and high ceilings, creating a bright and airy atmosphere. Additionally, the hotel ensures regular housekeeping, keeping the rooms tidy and well-maintained.
Guests find the amenities in the rooms to be adequate and functional, including well-equipped bathrooms, flat-screen TVs and a good number of electrical outlets, including USB sockets. While some guests have experienced issues with room size, temperature control and occasional maintenance needs, the overall impression remains positive due to the comfort and cleanliness of the rooms.
The hotel's location, close to the train station and main city attractions, adds to its convenience, making it an attractive option for travelers looking for a blend of comfort and accessibility.
Beds
Cleanliness
However, a few areas of concern were mentioned, particularly regarding the cleanliness of the lobby and its adjacent toilet. Some guests noted issues upon their arrival, such as dirty toilets and bed sheets and carpets in the hallways showed noticeable wear and stains. Attention to daily cleaning routines seemed inconsistent, as some rooms were not cleaned daily and housekeeping services occasionally overlooked details such as replacing drinking cups or vacuuming carpets.
Impressions of cleanliness varied with the common areas sometimes falling short of the high standards observed in the rooms. Despite these sporadic lapses, the general consensus leans towards the hotel being a clean and pleasant place to stay with most guests leaving satisfied with the level of cleanliness during their visit. The hotel's central location adds to its appeal, combined with the comfort of tidy and sunlit rooms that were frequently refreshed with clean towels and linens.
Staff
Guests appreciate the courteous and warm interactions from all staff members, whether it's the receptionists, the night porter or the cleaning crew. The staff's dedication to ensuring guests' needs are met swiftly and cordially creates a pleasant and inviting atmosphere in the hotel.
However, despite the overwhelmingly positive feedback, there are a few isolated mentions of language barriers and a lack of friendliness from select members. That said, these instances are exceptions rather than the norm.
In summary, the hotel excels due to its staff, whose kindness, professionalism and readiness to help significantly contribute to the positive experiences of many guests.
Wi-Fi
However, a number of reviews highlighted issues with room-specific Wi-Fi access and occasional problems connecting to the internet. Instances of unreliable or slow Wi-Fi were mentioned, along with difficulties accessing certain online services, such as Netflix. A few guests experienced interruptions and found the connection spotty or average at times.
Despite these mixed experiences, the general consensus is that the Wi-Fi service at Mercure Bergamo Centro Palazzo Dolci is quite decent with the hotel staff being relatively quick and helpful in providing Wi-Fi passwords, even if the method of delivery could sometimes be unclear.
Parking
Nightlife
4 Star
However, several reviews highlight that certain elements do not live up to the four-star standard, particularly in terms of facilities and services. Some details, such as stained carpets, rusty bathrooms and some aspects of the breakfast service, fail to impress. Guests expressed disappointment with the breakfast experience, noting that the room was too small and the offerings did not meet the expected variety and quality of a four-star hotel.
The overall service and welcome at the hotel have also been flagged as not entirely up to par with what one might anticipate from a four-star establishment. While the Mercure chain is known for its consistent quality across Europe, guests felt this particular location could benefit from a minor renovation to truly match the four-star rating it advertises.
In conclusion, while the hotel does meet many requirements of a four-star accommodation and offers a good quality stay, some improvements in service and facilities could enhance the experience to truly reflect its prestigious rating.
Business
The hotel features a 24-hour reception and early check-out options, accommodating varied business schedules. Meeting facilities and a designated business center meet essential professional needs, although some reviews suggest room for improvement in the latter’s organization and equipment. Rooms are tailored for work with dedicated desks and chairs, ensuring comfort and productivity.
The staff is highlighted for their friendliness and professionalism, contributing to an overall pleasant stay. Despite some minor issues like the cost of toiletries, the value for money is considered good. In summary, Mercure Bergamo Centro Palazzo Dolci stands out as a practical and well-located option for business travelers.
Accessible
Historic
Dog Friendly
No, Mercure Bergamo Centro Palazzo Dolci doesn't have any pool.
Yes, a spa is available at Mercure Bergamo Centro Palazzo Dolci.
Yes, Mercure Bergamo Centro Palazzo Dolci welcomes dogs.
Yes, parking facilities are available at Mercure Bergamo Centro Palazzo Dolci.
No, Mercure Bergamo Centro Palazzo Dolci doesn't have a gym.
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