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Gatto Bianco Le Mura

Bergamo , Viale Vittorio Emanuele 71b Bergamo (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsGatto Bianco Le Mura is ideally situated in Bergamo, providing a perfect base for travelers eager to explore both the Upper and Lower towns. Its proximity to city landmarks, public transportation, and vibrant city life makes it an attractive choice. The hotel features modern, spacious, and clean rooms that guests find stylishly furnished, with amenities like a coffee machine and complimentary tea and water. Despite minor criticisms regarding rooms located below ground level and occasional cleaning issues, the overall atmosphere remains comfortable and quiet.

An emphasis on cleanliness is a highlight, with guests praising the hotel's tidy, well-maintained spaces and modern décor, especially the modern bathroom design. The staff receives notable compliments for their friendliness and efficiency, especially members like Dea, Désirée, and Marco, who are recognized for their helpfulness despite an absence of a physical reception, which some guests find challenging.

WiFi services, however, are inconsistent, with connectivity issues noted despite easy network access through an app. Feedback on the beds is mixed, with some guests finding them comfortable, while others face issues with worn-out mattresses and structure-related discomforts.

Overall, while the hotel attracts positive reviews for its location, cleanliness, and certain aspects of staff interaction, areas such as WiFi reliability, bed quality, and digital check-in processes could benefit from improvements to enhance guest satisfaction.
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Small Guest House

3-Star Guest House

Room Types

Double Room Offering free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room offers air conditioning, a coffee machine, a wardrobe, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.

Twin Room Providing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room provides air conditioning, a coffee machine, a wardrobe, a tiled floor, as well as a flat-screen TV. The unit offers 2 beds.

Classic Triple Room Providing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned triple room provides a flat-screen TV, a coffee machine, a wardrobe and a tiled floor. The unit offers 2 beds.

Superior Double Room Featuring free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room features air conditioning, a coffee machine, a wardrobe, a tiled floor, as well as a flat-screen TV. The unit has 1 bed.

About Gatto Bianco Le Mura

License: 016024-FOR-00329, IT016024B4R8PS6XQZ

Guest Reviews

Location

Gatto Bianco Le Mura boasts a stellar location in Bergamo, making it an ideal choice for travelers keen on exploring both the Upper (Città Alta) and Lower (Città Bassa) towns. Nestled conveniently close to major city landmarks, the hotel is situated just outside the medieval walls, providing guests easy access to the old city. Public transportation is highly accessible, with bus stops and the cable car nearby, ensuring seamless travel to the airport and other key points in the city. Guests appreciate the proximity to shops, cafes, and the vibrant city center, which is just a few minutes' walk away. The accommodation offers modern amenities, clean and spacious rooms, and an efficient self-check-in process. The surrounding area is described as safe and picturesque, adding to the overall charm and appeal of the hotel as a perfect base for those wanting to immerse themselves in the historic allure of Bergamo.

Rooms

Gatto Bianco Le Mura offers a mix of modern comfort and central convenience. Guests praise the rooms for their spaciousness and cleanliness, noting that they are well-furnished and equipped with modern amenities such as a coffee machine, kettle, and complimentary tea and water. The overall atmosphere is welcoming, with well-prepared, aesthetically pleasing rooms featuring illuminated bathroom mirrors and large showers.

However, some rooms are located below ground level, which detracts from the overall experience due to limited natural light and a basement ambiance. While the furnishings are stylish and modern, there are occasional remarks about cleaning standards that could be improved. Despite these minor drawbacks, guests consistently describe the rooms as comfortable, bright, and quiet, making Gatto Bianco Le Mura a promising option for those seeking a centrally-located, contemporary stay.

Beds

Guests of Gatto Bianco Le Mura have offered mixed feedback regarding the beds. While some found the beds comfortable and appreciated the two-pillows arrangement, a number of reviews pointed out significant discomfort. Issues frequently mentioned include sagging mattresses, noticeable springs, and beds sloping towards the middle. Some guests also reported challenges with the bed size and the condition of the mattresses, which were often described as worn out or too soft, leading to an uncomfortable sleep experience. Moreover, the structural quality of the mattresses, including issues such as bumps and hollows, has been highlighted as areas in need of improvement to enhance overall guest satisfaction. Despite these concerns, a portion of reviews acknowledged the comfortable nature of some beds, indicating variability in guest experiences.

Cleanliness

Gatto Bianco Le Mura consistently impresses visitors with its high standards of cleanliness. Guests widely praise the hotel for its tidy and well-maintained rooms that enhance comfort throughout their stay. The establishment is noted for its modern décor and functional amenities, providing an inviting atmosphere and well-equipped facilities. Towels are refreshed regularly, and the thoughtful provision of water, tea, and coffee adds to the guest experience.

The hotel boasts a beautiful and welcoming structure, with a strategic location allowing easy access to Bergamo's Citta Alta and city center. Visitors appreciate its stylish furnishings and spacious rooms, which are continually kept spotless. A standout feature is the modern bathroom design, noted for being clean and well-appointed.

Although reviews highlight the overall spotless condition of the hotel, a couple of comments suggest that minor improvements could be made in certain areas. Nevertheless, the general consensus strongly supports the notion of a clean, comfortable, and centrally situated accommodation that is recommended wholeheartedly by past guests.

Staff

Gatto Bianco Le Mura receives mixed reviews about its staff, largely accentuated by positive remarks. Many guests highlight the helpful and courteous nature of the staff, notably Dea, and praise the excellent, friendly, and efficient assistance service. The cleaning staff and managers, particularly Désirée and Marco, are often described as earnest and genuinely pleasant, with good communication reported via WhatsApp and phone.

The staff is consistently noted for their willingness to accommodate requests and flexibility with check-in times. Many guests appreciate the staff's kindness, courtesy, and the ease of communication with them, whether in solving issues or providing recommendations for the area.

However, there are some drawbacks, such as the absence of a physical reception and reliance on a custom app for access, which some found challenging. A few instances of unavailability were reported, leading to negative experiences for some guests. Despite these issues, the overall experience with the staff in terms of helpfulness and friendly interactions is generally positive.

Wi-Fi

Gatto Bianco Le Mura presents a mixed experience when it comes to its WiFi services. Guests commend the accessibility, noting that connecting to the WiFi is straightforward and entering the network is made easier with the use of an app. However, the performance of the WiFi leaves much to be desired. Many guests report inconsistent and weak connectivity, with the signal frequently coming and going and at times being practically unavailable. Despite the innovative approach to access, technical issues such as SSL errors with the app have been noted. While the connectivity might work in certain areas, overall, the WiFi reliability at Gatto Bianco Le Mura could benefit from significant improvements.

3 Star

Gatto Bianco Le Mura receives mixed reviews, but several aspects stand out positively for guests. The spacious rooms and bathrooms are appreciated for their size, offering ample space for comfort and relaxation. Guests who visit for short stays find their experiences generally satisfactory, suggesting that the hotel is well-suited for brief stopovers. The cleaning staff receives commendation for their pleasant demeanor and attention to detail, contributing positively to the overall experience.

However, the hotel's digital check-in process presents challenges, particularly for older guests unfamiliar with technology. Issues with the app and confusion surrounding key retrieval can lead to unnecessary stress, detracting from the ease and enjoyment of the stay. Communication difficulties arise due to the volume of messages sent to guests, often requiring translation, which complicates the arrival process.

There is also mention of pricing concerns, with some guests feeling that the cost does not align with the service provided. While the central location is a favorable aspect, the overall service experience has room for improvement to fully meet guest expectations.

No, Gatto Bianco Le Mura doesn't have any pool.

No, a spa isn't available at Gatto Bianco Le Mura.

No, Gatto Bianco Le Mura doesn't allow dogs.

No, parking facilities aren't available at Gatto Bianco Le Mura.

No, Gatto Bianco Le Mura doesn't have a gym.

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