Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Other Tenemos un termometro sin contacto a disposicion del cliente por si lo necesita
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 80% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 16:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? SPA
Has the hotel closed during the pandemic? Yes Reopening Date: June, 01 2020
Answers last updated by Turismo Rural & SPA El Cercado
Two-Bedroom ApartmentThis apartment features a double bedroom, a twin bedroom and a lounge with a fireplace and a TV. The kitchenette includes a hob, microwave and washing machine. The bathroom comes with shower.
There is a private porch with a table and chairs. Private parking is also included.
One-Bedroom Apartment (2 Adults)This apartment features a double bedroom and a lounge with a fireplace and a TV. The kitchenette includes a hob, microwave and washing machine. The bathroom comes with shower.
There is a private porch with a table and chairs. Private parking is also included.
Junior Suite (2 Adults)Featuring a balcony this suite has a lounge with a sofa, fireplace and a TV. There is a bathroom with spa bath. The kitchenette includes a hob, microwave and a washing machine. Private parking is included.
Deluxe Double RoomThe private pool is a top feature of this double room. This double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a terrace with mountain views. The unit has 1 bed.
Yes, Turismo Rural & SPA El Cercado has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Turismo Rural & SPA El Cercado.
Yes, Turismo Rural & SPA El Cercado welcomes dogs.
Yes, parking facilities are available at Turismo Rural & SPA El Cercado.
No, Turismo Rural & SPA El Cercado doesn't have a gym.