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Summary of reviewsThe Extended Studio Suites Hotel in Bossier City is appreciated for its strategic location, which provides convenient access to major highways, eateries, shopping centers and popular chain restaurants like Texas Roadhouse. Its close proximity to event venues, casinos and downtown enhances its appeal, especially for guests with busy schedules or a taste for nightlife.
Guests have noted that the hotel offers spacious rooms with a homely atmosphere, well-suited for families. The inclusion of full-sized kitchen appliances like stoves and fridges adds to the convenience, making it ideal for longer stays. The positive aspects of the rooms encompass their size and a layout that promotes comfort and relaxation.
However, significant cleanliness and maintenance issues have been consistently reported, casting a shadow over these positive elements. Numerous complaints detail serious hygiene concerns such as stained and dirty linens, mold, unpleasant odors and encounters with pests. The decor and furniture appear outdated and worn with additional issues like broken tiles and general disrepair indicating a need for substantial updates.
The hotel's staff, on the other hand, receives largely favorable remarks for their friendliness and helpfulness. Guests frequently praise the accommodating nature of individuals like April, Ann, Al, Crystal and Kati. Although there are occasional reports of inconsistent service and some dissatisfaction with refund and cancellation policies, the overall sentiment is that the courteous and effective service by the staff enhances the hotel experience.
The beds at the hotel have garnered mixed reviews. While many guests find them comfortable and conducive to a good night's sleep, there are notable complaints regarding the cleanliness and condition of the bedding. Issues like unfresh linens, stains and uncomfortable mattresses have been pointed out.
In summary, while the Extended Studio Suites Hotel in Bossier City benefits from a prime location and friendly staff, significant improvements in cleanliness and maintenance are required to fully capitalize on these strengths and ensure a high-quality stay for its guests.
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