Hôtel Bien Être La Palmeraie

Benouville 49.24799900, -0.27548200 , 22 Avenue Cote De Nacre (Show on Map)
7.3
Good


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Summary of reviewsHôtel Bien Être La Palmeraie, situated between Caen and Ouistreham, enjoys praise for its excellent location, offering both tranquility and convenience. The hotel's proximity to the Ouistreham ferry terminal (a 6-7 minute drive) and a brief 10-minute drive to the beach, makes it an ideal choice for travelers. Guests appreciate the serene village setting, ample parking and the beautiful, well-maintained exteriors, including a large garden with a wooden terrace.

The hotel rooms receive high marks for their spaciousness, cleanliness and modern decor. Comfortable beds, well-equipped amenities and daily cleaning services contribute to a pleasant stay. The peaceful environment, quiet internal courtyard and private parking also enhance the experience for guests, including families who find the accommodations particularly suitable with amenities like separate showers and bathtubs in large bathrooms. Despite some occasional issues with room temperature and cleanliness, the overall feedback is very positive.

Breakfast, while featuring high-quality and plentiful offerings such as fresh pains au chocolat, presents some issues. Guests often have to walk to a nearby hotel for breakfast, which can be inconvenient, especially in bad weather. The limited variety and early end time also draw some criticism. However, the friendly staff's service generally enhances the breakfast experience.

Cleanliness overall receives mixed reviews. While many guests find the rooms and facilities to be very clean with an appealing decor, others point out issues in various areas, such as dirty floors, poor ventilation and unclean shared spaces. Despite these discrepancies, some guests find the quality and price ratio favorable.

The staff at Hôtel Bien Être La Palmeraie are frequently commended for their exceptional service. The reception team is described as kind, polite and professional, contributing significantly to a welcoming atmosphere. The friendly and attentive nature of the bar and breakfast service staff also adds to the positive experience. However, there are occasional mentions of absent staff, suggesting some inconsistency.

The hotel's WiFi service is a common point of dissatisfaction with guests noting weak signals, poor connection and ineffective assistance from the staff. This aspect significantly detracts from guest satisfaction given the price point of the accommodation.

Parking, on the other hand, is a highlight for many guests. The hotel offers ample and free parking, providing plenty of space for various vehicles, which adds to the ease and convenience of the stay.

For families, the hotel offers well-equipped and spacious rooms with modern amenities. Although there are minor inconveniences like a musty smell or insufficient towels, the overall sentiment is positive, highlighting the hotel's practicality and comfort for family stays.

In summary, Hôtel Bien Être La Palmeraie is lauded for its excellent location, comfortable and stylish rooms, friendly staff and ample parking. While some areas like WiFi and breakfast logistics could be improved, the hotel largely provides a pleasant and satisfying stay for travelers seeking both relaxation and accessibility.
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Guest Reviews
7.3
Good
Location
Nestled between Caen and Ouistreham, Hôtel Bien Être La Palmeraie boasts a superb location that guests frequently praise. Its proximity to the Ouistreham ferry terminal makes it a convenient choice for travelers with a drive time of just 6-7 minutes to catch the early ferry. The hotel's village setting brings tranquility and calm, far from the hustle and bustle, offering a serene environment that guests deeply appreciate.

Visitors highlight the beautiful and exotic setting of the hotel, complemented by well-maintained, clean and modern facilities. The large, comfortable rooms and the well-kept exteriors, including a vast garden with a wooden terrace, add to the overall pleasant experience. The beach is only about 10 minutes away by car, making it an excellent base for those looking to enjoy the seafront.

The hotel's geographical positioning ensures that guests can enjoy both convenience and peace. Whether it's the ample parking space, the clean and spacious family rooms or the welcoming atmosphere provided by the staff, Hôtel Bien Être La Palmeraie offers a harmonious blend of comfort and accessibility, making it an ideal choice for travelers seeking both relaxation and proximity to key locations.

Breakfast
Guests have mixed feelings about the breakfast experience at Hôtel Bien Être La Palmeraie. On the positive side, many guests appreciated the abundant and high-quality offerings, noting that the breakfast was good, plentiful and catered to different tastes. The availability of fresh items like pains au chocolat and a hearty continental spread added to the appeal. The friendliness of the staff also earned praise, enhancing the overall breakfast experience.

However, some significant drawbacks were noted. Guests often had to walk to a nearby hotel, La Glycine, for breakfast, which could be inconvenient, especially in adverse weather. The limited variety and minimal selection at times were points of contention with some feeling that the breakfast was not substantial or varied enough considering the price. The early end time for breakfast, at 9:30 AM, was also mentioned as less than ideal by several guests.

Moreover, despite the quality of breakfast being generally high, the need to have meals at a different establishment detracted from the overall convenience and enjoyment.

Rooms
The guest reviews of Hôtel Bien Être La Palmeraie highlight the spacious and modern nature of the rooms, often likened to an IKEA aesthetic. Many emphasize the rooms' size as being more than sufficient with cleanliness and a well-curated decor being repeatedly noted. Guests appreciated the quiet environment, mentioning the hotel's peaceful internal courtyard and private parking as significant advantages.

Comfort was a common theme with reviews mentioning comfortable beds, well-equipped rooms featuring amenities like a mini fridge, kettle and toiletries and rooms being cleaned daily. Families found the accommodations particularly suitable with ample space for everyone and facilities like separate showers and bathtubs in the large bathrooms. The location also received positive mentions, described as both convenient and serene.

However, a few reviews indicated occasional issues, such as the room being a bit hot at night due to lack of air conditioning or fans and some complaints about cleanliness in specific cases. Despite these few negatives, the overall feedback highlighted the hotel as offering a comfortable and spacious stay with a calm atmosphere and beautiful décor, ideal for families and individual travelers alike.

Beds
At Hôtel Bien Être La Palmeraie, guests frequently highlight the comfort and spaciousness of the rooms. Numerous reviews commend the comfortable beds and pillows with particular praise for the very comfortable king-size bedding. Visitors have found the bedding conducive to both pleasurable moments and restful sleep. The general consensus portrays the beds as very comfortable, aiding in a deep, uninterrupted sleep. Some reviews do mention that the pillows could improve with a few finding the mattresses a bit hard. Nevertheless, the overall feedback remains positive with many appreciating the well-equipped, spacious and calm environment of the rooms.

Cleanliness
Hôtel Bien Être La Palmeraie offers a mixed experience regarding cleanliness. The positive aspects include many mentions of very clean rooms with an appealing decor, spaciousness and comfort. Guests appreciated the tranquil and tidy environment, often highlighting the quiet location. Additionally, the hotel received praise for maintaining clean bedding and having rooms in good condition. Some visitors were pleased with the super clean, calm and new rooms and the establishment itself was noted for its cleanliness and welcoming reception.

However, there were also several negative remarks pointing out issues with cleanliness in various areas of the hotel. The corridors and stairs were frequently mentioned as needing attention with some guests reporting poor ventilation and unpleasant smells in the hallways and rooms. Specific complaints included dirty floors, garbage not emptied, dust, cobwebs and sand remnants in rooms. The garden, while large and appreciated, was noted to be unkempt and some guests experienced musty-smelling sheets and sticky floors. Despite these challenges, some guests found the quality and price ratio favorable and were satisfied with the service provided.

Staff
At Hôtel Bien Être La Palmeraie, guests frequently commend the exceptional quality of the staff's service. The reception team is consistently described as very kind, polite and professional, ensuring that guests feel welcomed and accommodated from the moment they arrive. The receptionist is often highlighted for her warmth and helpful demeanor, setting a positive tone for visitors' stays.

Many guests note the friendly and pleasant nature of the staff with particular appreciation for their understanding and attentiveness. The team is praised for being extremely kind and accommodating, contributing significantly to the overall positive experience at the hotel.

In addition to the reception staff, the individuals who manage the bar and breakfast services are also frequently mentioned for their friendliness and professionalism. Guests appreciate their smiles, politeness and the personal touches that enhance their stay.

However, it's important to note that there are occasional mentions of absent staff, which suggests that there may be times when the service could be less consistent. Despite these isolated remarks, the overwhelming sentiment remains highly favorable with many guests leaving satisfied with the level of care and attention they received during their stay.

Overall, the staff at Hôtel Bien Être La Palmeraie play a crucial role in creating a welcoming and pleasant atmosphere, making it a top choice for travelers seeking a friendly and professional environment.

Wi-Fi
Guests at Hôtel Bien Être La Palmeraie have consistently expressed dissatisfaction with the WiFi service, pointing out several issues such as a complete lack of connection, weak signals and a general inability to access the internet despite it being advertised. Reviewers noted that attempts to seek assistance from hotel staff were often futile with no responses to calls or effective solutions provided. Several guests reported a total absence of WiFi during their entire stays, describing it as a significant inconvenience. Overall, the shortcomings of the WiFi service have led to widespread disappointment, especially given the price of accommodation at the hotel.

Parking
Hôtel Bien Être La Palmeraie boasts numerous positive reviews for its parking amenities, making it an excellent choice for travelers concerned about vehicle accommodation. Guests repeatedly highlight the ample and free parking available on-site, ensuring plenty of space for cars, trailers and other vehicles. The location in the village is convenient with easy access to the parking area. Many appreciated the practicality and dedicated parking that the hotel offers. While the parking is neither enclosed nor supervised, it is very accessible and plentiful, adding to the overall ease and convenience of staying at this quiet and well-positioned hotel.

Family
Hôtel Bien Être La Palmeraie offers a range of family-friendly accommodations that have received positive feedback from guests. Many reviews highlight the spacious family rooms equipped with two large double beds, making them suitable for families of four. Guests appreciate the modern amenities and find the rooms well-equipped for family stays. Parents mention enjoying the quiet area and the convenience of the internal courtyard with free and private parking. While some noted minor inconveniences such as a musty smell in the room or insufficient towels, the overall sentiment remains positive. The hotel also accommodates requests like in-room breakfast, catering to the needs of families who may be tired after a long journey. The general consensus is that the hotel is a practical and comfortable choice for families, whether for a short stay or an extended visit.


No, Hôtel Bien Être La Palmeraie doesn't have any pool.

No, a spa isn't available at Hôtel Bien Être La Palmeraie.

Yes, Hôtel Bien Être La Palmeraie welcomes dogs.

Yes, parking facilities are available at Hôtel Bien Être La Palmeraie.

No, Hôtel Bien Être La Palmeraie doesn't have a gym.

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