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Summary of reviewsHotel Boutique Centro BBB Auto Check-In is highly praised for its prime location in the heart of Benidorm. Centrally situated, it offers easy access to Poniente and Levante beaches, the historic old town, bars, restaurants, nightlife, shopping areas and public transport options. This makes it an ideal base for both relaxation and exploration, combining convenience and a tranquil environment.
However, the breakfast service at the hotel has generated disappointment among many guests. The offerings, primarily consisting of a boxed meal with a small juice, packaged pastry and machine-made coffee, have been described as unappetizing and insufficient. The absence of a dedicated cafeteria space and the lack of variety left guests feeling dissatisfied.
The hotel's rooms present a mix of pristine cleanliness and contemporary design with some notable drawbacks. While some rooms are equipped with modern amenities like air conditioning, balconies and streaming-enabled TVs, many are considered too small and poorly ventilated. Guests have reported issues with broken fixtures, insufficient cleaning, unpleasant odors and a lack of basic amenities such as fridges and kettles.
Cleanliness throughout the hotel receives varied feedback. While some visitors commend the spotless and cozy accommodations, others have encountered dirty rooms, mold and inconsistent housekeeping services. The staff has also received mixed reviews; while some guests appreciated their friendliness and helpfulness, others experienced unavailability and unprofessional behavior.
The WiFi service also varies in quality with some finding it reliable while others struggled with poor connectivity or complete lack of access in their rooms.
Proximity to various beaches is a significant plus for the hotel. The location allows guests to reach the shoreline with just a short walk, enhancing its appeal for beach enthusiasts.
The hotel’s suitability for family stays is debatable with room size and lack of specific family-oriented services being a concern. However, cleanliness and comfort are positively highlighted, making it potentially better suited for shorter stays.
Beds generally receive positive reviews for comfort with many guests praising the mattresses and pillows. However, issues such as separated twin beds and insufficient bedding options were noted.
Accessibility features in the hotel are present but could improve. Although there are accessible rooms and some ramps, challenges include an extra charge for adapted rooms, entrance stairs without ramps and small internal stairs that complicate navigation, especially for elderly guests. While the hotel makes efforts towards inclusivity, these limitations affect its overall accessibility.
In summary, Hotel Boutique Centro BBB Auto Check-In offers an excellent location and comfortable beds, making it a solid choice for a short stay. However, potential guests should consider the inconsistent cleanliness, room size and limited breakfast options before booking. Show more
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Hotel near The Beach
Family Friendly Hotel
Cheap Hotel
Accessible Hotel
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Guest Reviews
6.3
Rated
Location
Hotel Boutique Centro BBB Auto Check-In boasts a prime location that consistently impresses its guests. Nestled centrally in Benidorm, the hotel is just a short stroll from both Poniente and Levante beaches, making it a fantastic base for sun-seekers. It's also ideally positioned near the historic old town, offering easy access to numerous bars, restaurants and the vibrant nightlife. Guests appreciate the convenience of being close to amenities like the port, shopping areas, Elche Park and public transport options such as the train and tram stations.
Visitors find the location perfect for a variety of activities, from attending local festivals to simply enjoying a quiet walk through the charming streets. The hotel is in a tranquil area, which many visitors appreciate for its peacefulness despite being in the heart of the action. The blend of accessibility to the city's main attractions and the serene environment makes this hotel a highly recommended choice for those looking to explore Benidorm on foot.
Breakfast
Guests have noted significant disappointment with the breakfast offerings at Hotel Boutique Centro BBB Auto check in. While the hotel advertises breakfast, it consists mostly of a boxed meal that lacks variety, often described as more suitable for children. Many guests mentioned that the breakfast included just a small juice, industrial packaged pastry and machine-made coffee, which they found unappetizing and inadequate. Additionally, there's no dedicated cafeteria space for guests to enjoy their meal, forcing them to eat in their rooms. Although there was free coffee available in the morning, this did not meet expectations for a proper breakfast. Some guests appreciated the availability of little cakes by the coffee machine. However, the lack of a hot breakfast and the overall quality left many feeling extremely disappointed. The hotel does not provide clear information about the nature of its breakfast service, leading to confusion and dissatisfaction among many guests.
Rooms
Hotel Boutique Centro BBB Auto Check-In offers a mix of modern facilities and significant room-related drawbacks. Reviewers highlighted the cleanliness and contemporary design of some rooms, mentioning amenities like air conditioning, balconies and an excellent location. Common areas feature convenient items such as a fridge, microwave and TV with streaming options, adding to a positive communal experience.
However, the majority of the feedback pointed to rooms and bathrooms being exceedingly small with space barely enough for essentials. Many guests found the rooms claustrophobic and lacking natural light or ventilation. Issues like broken fixtures, insufficient cleaning services and lack of basic amenities such as fridges, kettles and even regular provision of towels were frequent complaints. Details like broken balcony locks, malfunctioning TV remotes and poor noise insulation further marred the stay for many guests. Some rooms were marked by unpleasant odors, dirt and signs of neglect like dust and stains.
Given the disparity between well-maintained common areas and the compact, sometimes poorly-kept rooms, potential guests should weigh the pros and cons carefully before booking.
Beds
Hotel Boutique Centro BBB Auto Check-In has garnered a mixed reception regarding its beds with a notable presence of positive comments highlighting comfort. Many guests have praised the mattresses and beds for their comfort, remarking on soft and memory foam options that contribute to a restful sleep. Several reviews specifically mention the beds as being very comfortable, along with the accompanying pillows, which also receive commendation for their softness.
There were, however, issues reported concerning bed arrangements and quality. Some guests pointed out the inconvenience of having separated twin beds or joined mattresses that tend to slide apart, detracting from the overall sleeping experience. Others noted that the rooms sometimes lacked a double bed, which was a significant issue for those expecting one. There were also mentions of insufficient bedding with a lack of blankets and only thin sheets provided, which some found unsatisfactory.
Despite these concerns, the recurring theme in positive reviews is the general comfort of the beds and the cleanliness of the bedding, making it a mixed but largely acceptable choice for a comfortable stay.
Cleanliness
'Hotel Boutique Centro BBB Auto check in' receives mixed feedback regarding its cleanliness. Many guests praised the hotel for its very clean, tidy and cozy rooms, highlighting clean comfortable accommodations and spotless facilities. Reviewers found the location to be excellent and some appreciated the polite and friendly staff.
However, a significant number of comments revealed severe issues with room cleanliness. Guests frequently complained about rooms that were dirty on arrival and not cleaned throughout their stay, reporting dirty floors, walls and surfaces, as well as stained sheets and towels. Specific grievances included moldy walls, a high amount of dust, bugs and even remnants like hairs in showers.
The inconsistency in housekeeping services also stood out with some guests pointing out that their rooms were only cleaned upon request or not at all during lengthy stays and towels and toiletries were seldom replenished. Issues with the attitude and performance of the cleaning staff further exacerbated their dissatisfaction.
Overall, while some guests had a positive experience with cleanliness and comfort, others encountered significant problems that impacted their stay.
Staff
The staff at Hotel Boutique Centro BBB Auto check-in has received mixed reviews from guests. On a positive note, many visitors found the reception staff to be very kind, welcoming and friendly. Notably, some specific individuals like Lara were mentioned for their charm and helpful attitude. Attentive and polite service was highlighted with staff making extra efforts even when language barriers were present. Several guests appreciated the friendly demeanor of the staff, which contributed positively to their stay.
However, there were significant criticisms regarding the overall staff performance and availability. Key issues included reception being unmanned at various times during the day, lack of responsiveness to phone calls and emails and some staff not being able to speak Spanish properly. There were accounts of rude and unhelpful behavior from certain staff members, including cleaners, which detracted from the overall experience. Instances of staff appearing disinterested, overwhelmed and generally unprofessional were frequently mentioned. Some guests experienced issues with misinformation and poor customer service during their visit.
In summary, while the staff has pockets of excellence, particularly in being friendly and helpful, there are considerable gaps in service quality and availability that need addressing to ensure a consistently positive experience for all guests.
Wi-Fi
The WiFi at Hotel Boutique Centro BBB Auto check in receives mixed feedback from guests. While some reviewers noted that the WiFi connection was good and worked well, others experienced challenges, pointing out that there was no WiFi available in their rooms or that the service was only accessible in the common room. Issues such as no WiFi at all and poor connectivity were also mentioned. Despite these critiques, there were instances where the connectivity was described as fine, highlighting a varied experience regarding the WiFi service.
Beach
Hotel Boutique Centro BBB Auto check in boasts a prime location in Old Benidorm Town with multiple reviews emphasizing its close proximity to various beaches. Guests frequently mention how it is just a short walk away—typically around 4 to 5 minutes—from leisure hotspots like Mal Pas, Levante and Poniente beaches. The hotel is comfortably situated only three blocks from the shoreline, allowing visitors to enjoy a central location close to both the beach and the city's main attractions, including shopping areas and the tourist center. While not situated directly on the beachfront, the hotel offers convenient access to the sea, making it an ideal choice for beach lovers seeking a comfortable and well-centered stay.
Family
Hotel Boutique Centro BBB Auto Check-in offers an experience that may not be well-aligned with family stays, particularly large families. Reviews indicate that while some guests had a great stay with their family, others found the accommodations less suitable for family needs with mentions of small room sizes and a lack of specific family-oriented services. Cleanliness and economical rates are highlighted positively, but several reviews suggest the hotel is more appropriate for shorter stays rather than extended family vacations. Families may need to consider room size and family-friendly amenities before booking.
Accessible
Hotel Boutique Centro BBB Auto check-in offers mixed accessibility for guests with disabilities. On the positive side, the hotel provides accessible rooms and bathrooms that are suitable for disabled people and some ramps for guests with disabilities are clearly marked. The modern rooms add to the overall inclusiveness. Complimentary coffee and drinks are available from 7:30 to 10:30, which adds a nice touch. Additionally, luggage storage is offered, which can be quite convenient.
However, there are areas that could use improvement. Some guests noted that an additional charge was applied when requesting an adapted room. Accessibility for disabled people at the back of the building comes with certain limitations, such as no ramp and entrance stairs that might be difficult for elderly guests to navigate. Although the hotel has an elevator, small stairs inside the hotel present a challenge, especially when carrying luggage. Overall, while the hotel makes efforts towards accessibility, there are some areas where it falls short.
No, Hotel Boutique Centro BBB Auto check in doesn't have any pool.
No, a spa isn't available at Hotel Boutique Centro BBB Auto check in.
No, Hotel Boutique Centro BBB Auto check in doesn't allow dogs.
No, parking facilities aren't available at Hotel Boutique Centro BBB Auto check in.
No, Hotel Boutique Centro BBB Auto check in doesn't have a gym.