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Summary of reviewsSugarloaf Mountain Motel receives praise for its overall guest experience with strong positive feedback across various categories.
The motel's prime location is lauded by guests, offering easy access to downtown Bend, local attractions, dining options and essential amenities such as gas stations and coffee shops. Its central yet quiet and safe setting, combined with ample parking and friendly staff, enhances the guest experience, making it an excellent base for exploring the area.
Breakfast at Sugarloaf Mountain Motel generally surpasses expectations, particularly given its budget-friendly nature. Guests appreciate the variety and quality of the morning meal, which includes hot and cold options like eggs, bacon, sausages, waffles, cereals and beverages. Despite some minor critiques regarding limited choices and occasional logistical issues, the breakfast experience is largely positive, contributing to a pleasant start to the day.
Rooms at the motel are frequently praised for their cleanliness, spaciousness and recent updates, especially in the bathrooms. Modern amenities such as fridges, microwaves and coffee makers add to the comfort and convenience of the stay. The non-carpeted floors are appreciated for their cleanliness and aesthetic appeal and the staff receives high marks for their friendliness and accommodating nature.
The exceptional staff is highlighted as a standout feature with particular mention of individuals like Jason at the front desk. The friendly and helpful demeanor of the entire team creates a welcoming atmosphere, ensuring that guest needs are promptly met.
The pool is another well-received amenity, described as large, clean and heated, making for an enjoyable and refreshing experience, particularly for families. Although there are occasional issues with it being temporarily closed or lacking towels, the pool is generally viewed as a significant perk.
Sugarloaf Mountain Motel is noted for its dog-friendly atmosphere, providing convenient facilities for pet exercise and a welcoming environment for furry companions. This, along with the motel’s central location and comfortable, clean rooms, makes it an attractive option for travelers with pets.
However, the Wi-Fi experience at the motel is mixed. While it performs well in common areas, guests often report connectivity issues in their rooms. This remains an area where improvements could enhance the overall guest experience.
Overall, Sugarloaf Mountain Motel offers clean, comfortable and reasonably priced accommodations with excellent staff service and a central, accessible location. These features, combined with a decent breakfast, a pleasant pool and pet-friendly amenities, make it a commendable choice for travelers visiting Bend. Show more
Read review summaries for all categories
Categories
Dog Friendly Motel
This motel is pet-friendly.
Accessible Motel
Sugarloaf Mountain Motel is listed as one of the best accessible hotels in the area and offers accessible rooms. The motel also features an outdoor pool.
Motel with Outdoor Pool
Sugarloaf Mountain Motel provides a seasonal outdoor heated swimming pool. The pool area includes beach umbrellas and sun loungers for guests to relax and enjoy the sun.
Motel with Heated Pool
Sugarloaf Mountain Motel offers a seasonal outdoor heated pool, providing a basic yet functional amenity for guests to enjoy during their stay in the appropriate season.
Motel with Swimming Pool
Heated Pool Outdoor Pool
Room Types
Queen RoomFeaturing free Wi-Fi and cable TV, this room is equipped with tea and coffee-making facilities.
Queen Room with Two Queen BedsFeaturing free Wi-Fi and cable TV, this room is equipped with tea and coffee-making facilities.
King RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit offers 1 bed.
Deluxe Single RoomProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit offers 1 bed.
Deluxe Queen Room with Two Queen BedsOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, a private entrance, as well as a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
7.8
Good
Location
Sugarloaf Mountain Motel boasts a prime location that has garnered positive remarks from numerous guests. It is conveniently situated with easy access to the highway, making it an ideal base for exploring Bend and its surrounding attractions such as Smith Rock State Park and the town of Sisters. Guests appreciate the proximity to downtown Bend, providing easy access to local businesses, shopping centers and a variety of dining options, including fast food restaurants.
The motel's location is described as quiet and safe, yet close to the main road and essential amenities like gas stations and coffee shops. Ample parking space and friendly staff enhance the guest experience. Notably, the motel is centrally located, which means everything one might need, including stores and entertainment venues, is within walking distance or a short Uber ride away.
Overall, the convenient and accessible location of Sugarloaf Mountain Motel, coupled with reasonable rates and clean accommodations, makes it a great choice for travelers looking to explore Bend.
Breakfast
Sugarloaf Mountain Motel offers a breakfast experience that has received a mix of reactions from guests, though the positives generally outweigh the negatives. Many guests noted that the breakfast provided a good selection of food, encompassing hot and cold choices such as egg sausages, waffles, pancakes, toast, bagels, cereal, juice, coffee and tea. Such a variety has led to comments describing the breakfast as "great," "fantastic," and "way better than expected for a budget motel."
The breakfast setup even managed to exceed expectations for several guests, praised for being well-organized and well-stocked with nutritious options. The hot food offerings, including eggs and bacon, were particularly appreciated by some guests who value a hearty morning meal.
On a less positive note, some found the breakfast to be merely adequate or basic with a few expressing disappointment over limited options or lack of certain amenities like a waffle maker. There were occasional critiques about the breakfast being sparse or unremarkable with some guests pointing out issues such as pre-packaged foods or the absence of fresh fruit.
Additionally, despite some logistical hiccups such as a missing employee or broken equipment, the majority found the breakfast experience to be satisfactory, especially when considering the motel's budget-friendly positioning. Overall, while there's room for improvement, Sugarloaf Mountain Motel's breakfast generally meets and sometimes surpasses guest expectations, making for a pleasant start to the day.
Rooms
Nestled amidst picturesque surroundings, the Sugarloaf Mountain Motel offers a welcoming retreat with its notably clean and spacious rooms. Guests have frequently praised the recent updates, particularly in the bathrooms, which feature modern tiles and marble vanities. The rooms are generously sized, comfortable and well-furnished with essential amenities like fridges, microwaves and coffee makers, ensuring a convenient stay.
The establishment prides itself on cleanliness with numerous mentions of spotless interiors, comfortable beds and a tranquil atmosphere. Guests have also acknowledged the attentive and friendly staff, highlighted by the accommodating reception and particularly outstanding service at breakfast. Breakfast options, though simple, receive positive feedback for their decent quality.
Overall, Sugarloaf Mountain Motel provides a pleasant, pet-friendly environment with updated features and a clean, comfortable setting, making it a commendable choice for travelers seeking good value for their stay.
Beds
At Sugarloaf Mountain Motel, guests have shared varied feedback regarding the beds. Many visitors noted the beds as very comfortable, highlighting the cleanliness and the pleasant experience with the bedding. Several found the beds just right with firm and good mattresses providing a relaxing stay. A significant number appreciated the soundproofing of the rooms, ensuring quiet nights despite the motel's proximity to a busy roadway. However, not all reviews were entirely favorable. Some guests found the beds too firm or hard and a few mentioned that the mattresses were very old and lumpy, suggesting an update is due. The bed covers also appeared outdated according to some, affecting overall comfort. Despite these inconsistencies, mentions of comfy beds were common, reflecting a generally positive consensus about the sleeping arrangements at the motel.
Cleanliness
Sugarloaf Mountain Motel has received high praise for its cleanliness from numerous guests. Many reviewers consistently highlighted the rooms as being nice, clean and comfortable. The bathrooms stood out for being recently updated, adding to the overall sense of modernity and comfort. A recurring point of commendation was the wood-type, non-carpeted flooring, which guests appreciated for both aesthetic and cleanliness reasons.
The staff also earned accolades for their friendliness and helpfulness with some mentions of early check-ins and accommodating service. Visitors remarked on an inviting scent upon entering their rooms, enhancing first impressions. In addition to spotless rooms, the motel offers a fantastic breakfast, contributing to a pleasant start to the day.
The motel’s affordability coupled with cleanliness made it a standout choice for many with rooms often described as large, cozy and equipped with everything needed. The pool and complimentary breakfast were additional perks that guests enjoyed. The housekeeping staff was repeatedly praised for doing a fantastic job, although a few minor cleaning oversights were noted.
Overall, Sugarloaf Mountain Motel presents as an excellent option for travelers seeking a clean, comfortable and well-maintained place to stay with convenient amenities and friendly service.
Staff
The reviews for Sugarloaf Mountain Motel emphasize the exceptional staff as a standout feature of the establishment. Guests consistently mention the friendliness and helpfulness of the team, creating a welcoming atmosphere that makes visitors feel at home. Jason at the front desk, in particular, has been highlighted for his pleasant and helpful demeanor. Other staff members, including Sarah and her daughter, have gone above and beyond to accommodate guests' needs, even offering advice on how to save money when booking extra nights.
While there were a couple of minor hiccups such as being directed to an unmade room and an issue with the night shift front desk staff, these instances seem to be exceptions in a sea of positive interactions. The staff is praised not only for their kindness and hospitality but also for their efficiency and professional service, making check-ins smooth and ensuring guests' needs are met promptly.
Overall, the staff at Sugarloaf Mountain Motel receives high marks for their friendliness, helpfulness and dedication to making each guest's stay as enjoyable as possible.
Wi-Fi
The Wi-Fi experience at Sugarloaf Mountain Motel presents mixed impressions. Many guests noted that the Wi-Fi worked well and was good, indicating that when it functions, it meets expectations for connectivity. Several guests highlighted that the Wi-Fi was fast and reliable during their stay, particularly in common areas like the lounge or lobby. However, a significant number of reviews point to issues with Wi-Fi connectivity, particularly in the rooms, where guests either struggled to connect or found the signal painfully slow and unreliable. Some described the internet as terrible or even non-existent in certain areas. Overall, while the Wi-Fi can be satisfactory in public areas of the motel, its performance within the rooms seems inconsistent, suggesting that improvements are necessary for a more dependable and widespread service.
Pool
Sugarloaf Mountain Motel offers a commendable pool experience that has earned positive feedback from numerous guests. Many have praised the pool for being a pleasant amenity, particularly appreciated in the mornings. The pool is described as large, immaculate, heated and consistently clean, offering a refreshing and enjoyable swim. Families especially find it enjoyable, noting it as a great feature for children.
Guests were also pleased with additional offerings such as a good variety of breakfast options and an overall quiet and convenient location. Despite a few instances of the pool being temporarily closed or lacking in towel service, the general consensus highlights the pool as a standout feature of the motel, complementing its clean, recently remodeled rooms and the overall tranquility of the accommodation.
Dog Friendly
The Sugarloaf Mountain Motel is praised for being exceptionally dog friendly, providing ample facilities for guests traveling with pets. The motel allows dogs and has convenient lawn areas for pet exercise, making it a favorable choice for dog owners. Guests appreciated the pet friendly environment and the perfectly suited floors for animals. Additionally, the staff is noted for their friendliness towards dogs, enhancing the overall positive experience for pet owners. Aside from being pet friendly, the motel is well-situated with a good location, friendly staff and clean, comfortable rooms. However, some reviews highlighted issues with internet service in the rooms. Despite this, the motel's pet friendly amenities and central location in Bend contribute to its appeal for those traveling with furry companions.
Yes, Sugarloaf Mountain Motel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Sugarloaf Mountain Motel.
Yes, Sugarloaf Mountain Motel welcomes dogs.
No, parking facilities aren't available at Sugarloaf Mountain Motel.