Crowne Plaza - Belfast, an IHG Hotel

Belfast , , 117 Milltown Road (Show on Map)


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Summary of reviewsThe Crowne Plaza - Belfast, an IHG Hotel, is a well-positioned hotel close to the city centre, making it a great asset for guests seeking to stay in Belfast. The breakfast is a mixed bag with some guests enjoying the variety of options while others found it limited and repetitive. The dinner experience is also mixed with some guests praising the food and attentive staff while others found the menu options and service unimpressive. The rooms are spacious and stylish with excellent facilities, although some guests encountered cleanliness issues. The staff are repeatedly praised for their friendliness and helpfulness. The pool has mixed reviews with some guests finding it excellent while others found it small and cold. The hotel is an excellent choice for families with great facilities and patient staff. The beds are generally comfortable, although some guests encountered cleanliness issues. Overall, the hotel is considered a beautiful location, although some guests wouldn't classify it as a four-star hotel.
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Room Types
Standard King Room These air-conditioned king rooms feature a contemporary design and provide additional space for guests to work. Additional amenities include free WiFi, an in-room safe and a 32-inch flat-screen TV.

Standard King Room - Lounge Access This room enjoys additional amenities such as bathrobes and slippers, chocolates, bottled water, and upgraded toiletries.

Standard Room with Two Double Beds This room features two queen-size beds, a seating area and a work desk. The en-suite facilities contain a bath with a shower overhead.

Standard King Room with Sofa Bed The air-conditioned family rooms provide a king bed and a living space featuring a double sofa bed. Additional amenities include free WiFi, an in-room safe and a 32-inch flat-screen TV. Any children or additional guests staying in this room must pay an additional charge.

Standard Room The twin/double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin/double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.

Standard King Room - Disability Access These air-conditioned accessible rooms feature a roll-in shower and a contemporary design. The room provides additional space for guests to work. Additional amenities include free WiFi and a 32-inch flat-screen TV.

Junior King Suite with Living Area Providing free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This single room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, executive lounge access, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

One-Bedroom King Suite with Sofa Bed The spacious twin/double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. In the well-fitted kitchen, guests will find a refrigerator, a dishwasher, kitchenware and an oven. The twin/double room features carpeted floors, a seating area with a flat-screen TV, executive lounge access, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.

About Crowne Plaza - Belfast, an IHG Hotel
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Guest Reviews
8.3
Very Good
Location
The Crowne Plaza – Belfast, an IHG Hotel, is well-positioned and boasts a fantastic location close to the city centre. Guests love the area, which is handy for a short stay and perfect for families. While some guests found the location a bit far out of town, others found it to be excellent and very good. Although there were no public transport options, using Uber or a taxi was a convenient way to get into town. Guests attending functions in town might find the location a bit inconvenient. Overall, the hotel's location is a great asset to guests seeking to stay in the bustling city of Belfast.

Breakfast
The breakfast at Crowne Plaza - Belfast, an IHG Hotel seems to be a mixed bag according to guest reviews. Some guests enjoyed the brilliant, tasty and fabulous breakfast that included a great variety of options from hot to cold, while others found the buffet to be limited and repetitive. However, most guests seemed to appreciate the wide range of food options suitable for everyone and the delicious croissants. Gluten-free options were also available. Guests who had breakfast were impressed by the cleanliness and spaciousness of the breakfast area and the lovely atmosphere. The breakfast staff were very friendly and some guests even mentioned their remarkable service. Although some guests found the breakfast to be expensive, there were cheaper options available locally. Overall, the breakfast at Crowne Plaza - Belfast, an IHG Hotel appears to be nice and delicious but could benefit from more varied options for guests staying longer.

Dinner
The dinner experience at Crowne Plaza - Belfast, an IHG Hotel seems to be a mixed bag with some guests praising the delicious food and attentive staff at the River Bar, which they found to be reasonably priced with good quality food and drinks. However, others found the limited choice on the menu and service to be unimpressive with the Thai curry at the lounge restaurant being a major disappointment. The food in the bar received both praise and suggestions for improvement with some guests finding it quick and tasty, while others felt it could be better portioned. The Green Room Restaurant seemed to fare better with guests finding the food tasty and the staff friendly, although service at the restaurant was slow on occasion. The club lounge and breakfast experience left much to be desired with poorly stocked canapes, long queues and expensive, cold and overpriced food. Some guests also had issues with the cleanliness of the beds and sofa bed, while others felt the food was too expensive for the quality. Overall, while the food and drinks at the River Bar seemed to be a major highlight, the dining experience at Crowne Plaza - Belfast, an IHG Hotel could use some improvement in terms of menu options, pricing and service.

Rooms
Crowne Plaza - Belfast, an IHG Hotel boasts spacious and stylish rooms, according to confirmed guest reviews. Guests describe the hotel as very clean with huge, comfortable rooms that are well-equipped with excellent facilities such as air conditioning, heating and mini fridges. Many reviewers found the beds to be comfy and clean, but some commented on dirty sofa beds, mattress protectors and socks. Overall, the rooms were beautifully decorated with lovely reception areas but some had damp smells or dirty carpets. Despite this, guests appreciated the large size of the rooms and modern amenities. Whether you're travelling solo, as a couple or as a family, you'll find the rooms spacious and warm - a great place to relax after exploring the city.

Beds
Overall, guests have had positive experiences with the beds at the Crowne Plaza - Belfast, an IHG Hotel. Many have described the beds as massive, luxurious and extremely comfortable. Reviewers praised the cleanliness and size of the beds and some even claimed they were the most comfortable hotel beds they've ever slept on. However, a few guests did mention issues with cleanliness and the lack of proper bed sheets. Despite this, it seems that the majority of guests experienced a good night's sleep thanks to the comfortable and cozy beds.

Cleanliness
Overall, guests had positive things to say about the cleanliness of the Crowne Plaza - Belfast. The hotel was described as spotless, immaculately clean and very clean. Guests noted that the bath facilities were spacious and clean and that room amenities were very good as well. However, some guests did encounter some issues with cleanliness, such as a dirty towel left in their room from previous occupants or chips on the floor beside the bed. The front door was also said to be unclean and guests found mirrors and cobwebs in the bar. The swimming pool water was mentioned as needing to be cleaned. However, for the most part, guests found their rooms to be fantastic and very clean with some noting that the room was quite small. A few guests did encounter some cleanliness issues with things like a dirty mattress protector, dirty socks, or a dirty sofa. However, the majority of guests found the room to be very clean and comfortable. The playroom was mentioned as needing a good clean but overall, the hotel was described as modern and clean. Despite a few minor issues, guests consistently noted the cleanliness of the hotel with many describing it as spotless or so clean.

Staff
The staff at Crowne Plaza - Belfast, an IHG Hotel, are repeatedly praised for their friendliness and helpfulness by guests. The hotel's staff are described as the friendliest, most accommodating and exceptional by many reviewers. From the receptionists to the cleaning crew and restaurant servers, guests are impressed by how polite and attentive the staff are. There are also mentions of specific employees, such as Magda and Elaine, who went above and beyond to make guests' stay effortless, especially with young children. However, some guests noted that the staff at the bar and restaurant could be quicker or less welcoming. Overall, the majority of the guests were delighted with the staff's impeccable customer service and willingness to assist with any request.

Pool
Guests of Crowne Plaza - Belfast, an IHG Hotel have mixed reviews about the hotel's pool. While some describe it as excellent, others found it to be small, murky and cold. Families appreciated that the pool was suitable for younger children, but some complained about having to book in advance due to overcrowding. The pool's entertainment value was mentioned positively and the on-site gym was described as impressive. However, there were comments that the pool area needs modernization and that the bubble jets were not working. Overall, the pool has all the necessary facilities, but its size and temperature can be an issue for some guests.

Family
If you're looking for a family-friendly hotel in Belfast, the Crowne Plaza - Belfast, an IHG Hotel is an excellent choice. It has great facilities for families, including a playroom and a swimming pool that the kids will love. Many reviewers commented on how patient the staff were with young children, making it a comfortable and stress-free stay. The hotel also provides cots upon request, which is ideal for families with young babies.

The rooms are spacious with family rooms available and some come with a sofa bed for extra sleeping space. However, a few reviews mentioned cleanliness issues with dirty mattress protectors and socks being found. Despite this, the majority of guests found the hotel to be clean and enjoyable.

The location is fantastic for families and there are safe spaces for walks and outdoor games. You can relax and chat with other families in the informal sitting areas. Plus, there is a kids' menu available for meals.

The swimming pool is a great feature of the hotel with different sections for different groups. However, there were some negative comments about the pool with some kids disappointed with it and food being pricey. The playroom also received mixed reviews with some feeling it was small with not many toys, although most enjoyed it.

Overall, the Crowne Plaza - Belfast is an excellent hotel for families and many families had a great time there. It is a good place for a weekend family trip or a family meetup and we would highly recommend it.

4 Star
The Crowne Plaza Belfast, an IHG Hotel is a lovely modern hotel situated a little far out of the city. While some guests were disappointed and felt it wasn't up to four star standard, others thought it was very good and appreciated the professional service. However, one let-down was the breakfast, which some found appaling with sausages that tasted like rubber and plastic, dry hashbrowns and poor fruit selections. Overall, the hotel is considered a beautiful location, although some guests wouldn't classify it as a four star hotel.


Yes, Crowne Plaza - Belfast, an IHG Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Lap Lanes.

No, a spa isn't available at Crowne Plaza - Belfast, an IHG Hotel.

No, Crowne Plaza - Belfast, an IHG Hotel doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza - Belfast, an IHG Hotel.

Yes, Crowne Plaza - Belfast, an IHG Hotel has a gym.
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