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Summary of reviewsHotel Al Bustan is celebrated for its stunning hilltop location, offering breathtaking views of Beirut and its peaceful, garden-filled surroundings. The setting is highlighted for its serene ambiance, adding to the charm of the authentic decorations and the welcoming atmosphere created by the friendly staff.
The hotel's breakfast is praised for its generous and delicious traditional Lebanese offerings, particularly the memorable experience with "Tony." However, the breakfast buffet has received mixed reviews with some guests finding it lacking in variety and quality.
Rooms at Hotel Al Bustan are appreciated for their exceptional cleanliness, spacious balconies and very comfortable beds. Despite this, the hotel shows signs of aging with outdated furniture and bathroom facilities, indicating a need for modernization.
Cleanliness throughout the hotel receives both praise and criticism. While many commend the super clean environment and pleasant scent in rooms, others note issues such as rust, stained carpets and inconsistencies in housekeeping.
The staff stands out for their friendliness, cheerfulness and professionalism, significantly contributing to the hotel's positive reputation. There are occasional mentions of the need for additional training to meet five-star standards.
The spa is a highlight, impressing guests with its state-of-the-art facilities, superb service and beautiful hydro pool. The combination of the spa and gym adds to the luxurious experience appreciated by visitors.
Hotel Al Bustan offers both indoor and outdoor pools, which are generally well-received for their lovely ambiance. However, some guests find the unheated water to be a bit too cold and mention cleanliness issues and inadequate towel availability.
The beds are often commended for comfort, although some guests report issues with worn-out mattresses and cleanliness.
In summary, Hotel Al Bustan provides a unique blend of old-world charm and modern comfort, set in a tranquil and picturesque location with friendly staff and standout amenities like its spa, albeit with areas needing improvements, particularly in modernization and housekeeping.
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