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Summary of reviewsSPA Hotel Ismena, situated in one of Bulgaria's most picturesque spa resorts, is lauded for its prime location at the edge of a serene forest, offering breathtaking views of the Rhodope Mountains. The peaceful environment and well-maintained gardens make it an ideal retreat for nature lovers and a great base for exploration due to its proximity to the center of Devin.
Guests consistently praise the hotel for its friendly and welcoming staff, along with the spacious and clean pool facilities, including mineral pools, which are perfect for relaxation. The hotel's creative landscape design and large, clean rooms contribute to its appeal, especially for family vacations. However, some areas do show signs of datedness with minor issues like malfunctioning mini-fridges and occasional plumbing problems.
Breakfast at the hotel receives mixed reviews; while many guests appreciate the delicious and diverse options, others feel that the selection does not meet four-star hotel standards. Dinner experiences also vary with some guests raving about specific dishes like grilled steaks and crème brûlée, while others are disappointed by the limited and monotonous menu.
The hotel's spa facilities are a significant highlight, providing a range of well-designed amenities that promote relaxation and rejuvenation, despite some areas needing minor improvements. The pool area, complemented by lush gardens, receives high praise for its cleanliness and serene atmosphere, though the outdoor pool's temperature could benefit from being warmer.
Overall, SPA Hotel Ismena is an excellent choice for families, offering various activities for children and a family-friendly environment that is both unique and aesthetically pleasing. While the bedding receives mixed feedback regarding comfort, many guests still find the beds satisfactory.
There are, however, several critiques regarding the hotel's four-star rating with guests noting that certain facilities and services fall short of their expectations. Nonetheless, the hotel's overall cleanliness, welcoming staff and beautiful location make it a favored choice for a relaxing and enjoyable stay.
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