Best Western Plus Diamond Valley Inn is a well-regarded hotel with a strategic location that offers guests convenient access to local stores, restaurants, and attractions, making it ideal for both leisure and business travelers. The hotel is praised for its clean and comfortable accommodations, with well-maintained rooms that contribute to a quiet and relaxing stay. While some guests note variations in room size, the overall cleanliness and provision of high-quality toiletries and amenities enhance the experience.
The breakfast service is a standout feature, offering a variety of choices that cater to different tastes, including popular items like waffles and hot drinks available all day. The complimentary breakfast is seen as a valuable and delightful addition to the stay, supported by attentive staff who create a welcoming atmosphere.
The staff at the hotel are frequently commended for their exceptional friendliness and customer service. Their dedication to making guests feel at home, particularly through the efforts of individuals like Vicki at reception, leaves a lasting positive impression.
Guests also enjoy the pool and jacuzzi facilities, despite some occasional concerns about maintenance and temperature. The beds receive generally favorable reviews, with many guests finding them comfortable and conducive to a restful sleep, though opinions on firmness vary.
Overall, despite minor issues such as varying internet connectivity and occasional maintenance concerns, the Best Western Plus Diamond Valley Inn offers a comfortable and pleasant stay with modern amenities and a focus on hospitality, making it a recommended choice for travelers seeking value and convenience.
Nestled in the heart of Big Bear Lake, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, boasts an enviable location that consistently impresses guests. The hotel is conveniently situated near Big Bear Lake Village, allowing visitors easy access to shops, restaurants and boutiques. Proximity to the main boulevard, nightlife options, essential amenities, mountains and the lake makes it ideal for exploring the local offerings without extensive travel. The surrounding area is described as beautiful and incredibly convenient, further enhancing the hotel's appeal.
Guests have varied experiences with breakfast at the hotel. While some praise the quality of the food and the attentive, friendly staff, others are disappointed by the additional cost for breakfast and operational inconsistencies, such as unexpected restaurant closures and long wait times. Specific complaints include the lack of coffee and incomplete breakfast servings, indicating a need for service improvement despite the generally positive dining experiences.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, comfort and spaciousness and commend the friendly and attentive staff. However, common complaints include outdated decor, bad smells, ant infestations and issues with room functionality like clogged drains and broken furniture. The thin walls leading to noise disturbances and a lack of daily housekeeping due to understaffing are noted areas for improvement.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition of the rooms and common areas. Despite the property being slightly outdated, it is well-maintained, contributing to a positive, comfortable stay.
Staff interactions at the hotel offer a mix of experiences. Many guests describe the staff as friendly, accommodating and professional, particularly praising the morning staff and receptionists. However, some guests report encounters with rude, disrespectful and unhelpful front desk staff, suggesting inconsistency in customer service.
The pool area is well-received with guests appreciating its nice appearance, perfect temperature and cleanliness. The outdoor hot tub also garners compliments, though there are occasional mentions of cleanliness issues and pool closures.
Lastly, the comfort of the beds receives mixed feedback. While many guests find the beds comfortable with clean linens and fluffy pillows, others describe the beds as uncomfortable and outdated with flattened pillows. Despite these inconsistencies, some guests report a restful night's sleep.
Overall, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, stands out for its prime location and dedication to cleanliness, making it a reliable choice for travelers, though it has areas needing improvement in breakfast service, room updates and staff consistency.
The Burgundy is a popular choice for travelers seeking a serene and convenient mountain retreat. The lodge boasts an excellent location, nestled in tranquil forest surroundings yet within easy walking distance to the village, Main Street and nearby snow parks. Guests appreciate the proximity to Bear Mountain, Snow Summit and Pine Knott Marina, offering plenty of opportunities for skiing, hiking and lake adventures.
The lodge is recognized for its great value for money with clean rooms and hospitable staff enhancing the experience. Visitors enjoy the variety of onsite amenities, including a heated pool, BBQ area and a welcoming continental breakfast, which is praised for its variety, especially the inclusion of eggs alongside standard items like cereal and rolls. Though some guests noted periods of unavailability, the breakfast generally meets expectations for a continental offering.
The Burgundy’s rooms are described as spacious and cozy with a rustic cabin feel and unique amenities like private balconies and spa tubs. The vintage decor and comfortable beds are frequently highlighted, along with the friendly and attentive staff who contribute significantly to a positive experience. However, some rooms and common areas are noted as dated and in need of thorough cleaning and updates with occasional issues regarding lighting and heating.
Cleanliness presents a mixed bag; while some guests found their rooms very clean with practical amenities like rock fireplaces, others reported issues like dirty floors, dusty rooms and dated bathroom facilities. Despite these concerns, many still appreciated the lodge’s quiet setting and proximity to dining options.
The staff consistently receive high marks for their friendliness and helpfulness, often going above and beyond to address guest needs and concerns. Their local knowledge and prompt assistance are frequently commended, contributing significantly to the welcoming atmosphere of the lodge.
The pool area is generally enjoyed by guests, particularly the heated pool and hot tub, though maintenance issues such as occasional closures or cleanliness concerns were noted. When fully operational, the pool area and additional amenities like basketball hoops and picnic areas enhance the leisure experience.
Beds at the lodge receive mixed reviews with many guests appreciating the firmness and comfort, while others found them old and uncomfortable. Cleanliness of the bed linen also varied with some guests reporting unpleasant odors and stained sheets.
Fireplaces in the rooms are a generally well-received feature, adding to the cozy atmosphere despite minor issues with lighting or smoke smells. Overall, The Burgundy offers a pleasant stay with a few areas needing improvement, making it a charming base for exploring the best of the area’s outdoor activities, dining and shopping.