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Summary of reviewsHôtel Au Relais des Lilas garners positive reviews for its strategic location, making it an ideal choice for travelers visiting Parthenay or using the town as a base for regional day trips. Guests appreciate the hotel's easy accessibility, especially for those traveling by car or motorcycle, thanks to its proximity to main roads and ample parking facilities. The location's convenience extends to nearby shopping and dining options, despite some noting limited choices within walking distance.
The hotel is well-regarded for its satisfying breakfast offerings, characterized by a generous selection of sweet and savory options. The spacious breakfast room enhances the dining experience, and the quality and freshness of the food are frequently commented on positively. Guests find the breakfast to be good value for money, creating a reliable and pleasant way to start the day.
Dining at the hotel presents a mixed experience. While some guests voice concerns over the cost and quality of the dinner menu, others commend the tasty and professionally served meals. The presence of an excellent nearby restaurant offers an appealing alternative for those exploring dining options outside the hotel.
Guest accommodations are consistently praised for cleanliness and comfort. Rooms are spacious and well-maintained, although some reflect an outdated decor. The soundproofing and comfortable bedding contribute to restful nights, with many guests highlighting the quiet and peaceful environment the hotel provides. The hotel's emphasis on cleanliness extends to both rooms and common areas, receiving frequent commendations.
The staff at Hôtel Au Relais des Lilas are a standout feature, with guests often highlighting their friendliness, helpfulness, and professionalism. The team's willingness to address issues, even under challenging circumstances such as the COVID-19 pandemic, leaves a lasting positive impression.
While Wi-Fi connectivity is noted as an area needing improvement, the responsive management's efforts to address these concerns illustrate their commitment to enhancing guest experiences.
Overall, Hôtel Au Relais des Lilas offers a clean, comfortable, and conveniently located stay, complemented by outstanding staff service and good value for money, making it an appealing choice for travelers. However, the hotel might benefit from updates to align its facilities more closely with the advertised three-star rating.
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