Lexis Suites Penang
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Summary of reviewsLexis Suites Penang provides a mixed but generally positive experience, particularly celebrated for its strategic location near Penang Airport and beautiful oceanfront views. The proximity to food stalls and restaurants is convenient, although the hotel's distance from major tourist attractions and limited nearby services can be a drawback for some visitors. The serene setting, complemented by clean and private pools, offers a tranquil retreat for those seeking a peaceful atmosphere.
The breakfast at Lexis Suites Penang stands out as a highlight of the stay with guests praising the variety, quality and deliciousness of the meal options, particularly local dishes like nasi lemak and Fujian noodles. Although the breakfast menu may become repetitive for longer stays, the overall sentiment leans towards a highly satisfying dining experience.
Dinner options at Lexis Suites Penang receive mixed reviews with some guests extolling the quality and variety of dishes available in the hotel's restaurants, including the fine dining experience at L25 and the Japanese restaurant. However, while the food is often described as delicious, inconsistent service and occasional quality issues such as undercooked food and foreign objects detract from the dining experience.
The rooms at Lexis Suites Penang are frequently lauded for their spaciousness, cleanliness and comfort. Guests enjoy the luxurious amenities, including private pools and hammams, as well as the beautiful sea views. Despite minor maintenance issues, the overall sentiment is very positive with many highlighting the excellent room service and friendly, accommodating staff.
Cleanliness is another area of mixed feedback. While some guests find the rooms and pool areas spotless and well-maintained, others report issues such as dust, stains and insects. The bathrooms, in particular, receive complaints about cleanliness and maintenance, suggesting a need for improvement to meet the expectations of a luxurious stay.
The staff at Lexis Suites Penang are generally praised for their friendliness, politeness and helpfulness. Specific individuals receive accolades for their exceptional service, contributing to a welcoming and enjoyable stay. However, occasional reports of uncooperative behavior and poor support indicate inconsistencies in the service quality.
The pool experiences at Lexis Suites Penang are frequently mentioned as a highlight, especially the in-room private pools that provide a unique and secluded experience for guests. The communal pool also receives positive feedback for its size and stunning views, though some concerns about cleanliness exist.
Beach access is another feature with mixed reviews. While the proximity to the beach and beautiful ocean views are appreciated, the beach itself is described as small, not very clean and with dark water that doesn't invite swimming. Despite these limitations, the serene beachfront ambiance adds to the hotel's appeal.
Parking at Lexis Suites Penang presents some challenges with narrow paths and limited spaces, although valet services and clean facilities add convenience for guests. Larger vehicles may find the parking structure particularly difficult to navigate.
The hotel is noted as highly family-friendly with numerous amenities and facilities catering to children. The private pools, spacious rooms and game rooms are particularly appreciated, making Lexis Suites Penang a recommended choice for families seeking an enjoyable stay.
Comfortable beds are another standout feature with guests frequently praising the quality of sleep, cleanliness of linens and ample pillows. This aspect significantly contributes to a restful and pleasant stay experience, reinforcing the hotel's desirability.
Despite some critiques related to cleanliness and service inconsistencies, Lexis Suites Penang remains a popular and well-regarded option for those seeking comfort, luxury and a family-friendly environment away from the hustle and bustle of Penang’s main attractions.
Categories
The breakfast at Lexis Suites Penang stands out as a highlight of the stay with guests praising the variety, quality and deliciousness of the meal options, particularly local dishes like nasi lemak and Fujian noodles. Although the breakfast menu may become repetitive for longer stays, the overall sentiment leans towards a highly satisfying dining experience.
Dinner options at Lexis Suites Penang receive mixed reviews with some guests extolling the quality and variety of dishes available in the hotel's restaurants, including the fine dining experience at L25 and the Japanese restaurant. However, while the food is often described as delicious, inconsistent service and occasional quality issues such as undercooked food and foreign objects detract from the dining experience.
The rooms at Lexis Suites Penang are frequently lauded for their spaciousness, cleanliness and comfort. Guests enjoy the luxurious amenities, including private pools and hammams, as well as the beautiful sea views. Despite minor maintenance issues, the overall sentiment is very positive with many highlighting the excellent room service and friendly, accommodating staff.
Cleanliness is another area of mixed feedback. While some guests find the rooms and pool areas spotless and well-maintained, others report issues such as dust, stains and insects. The bathrooms, in particular, receive complaints about cleanliness and maintenance, suggesting a need for improvement to meet the expectations of a luxurious stay.
The staff at Lexis Suites Penang are generally praised for their friendliness, politeness and helpfulness. Specific individuals receive accolades for their exceptional service, contributing to a welcoming and enjoyable stay. However, occasional reports of uncooperative behavior and poor support indicate inconsistencies in the service quality.
The pool experiences at Lexis Suites Penang are frequently mentioned as a highlight, especially the in-room private pools that provide a unique and secluded experience for guests. The communal pool also receives positive feedback for its size and stunning views, though some concerns about cleanliness exist.
Beach access is another feature with mixed reviews. While the proximity to the beach and beautiful ocean views are appreciated, the beach itself is described as small, not very clean and with dark water that doesn't invite swimming. Despite these limitations, the serene beachfront ambiance adds to the hotel's appeal.
Parking at Lexis Suites Penang presents some challenges with narrow paths and limited spaces, although valet services and clean facilities add convenience for guests. Larger vehicles may find the parking structure particularly difficult to navigate.
The hotel is noted as highly family-friendly with numerous amenities and facilities catering to children. The private pools, spacious rooms and game rooms are particularly appreciated, making Lexis Suites Penang a recommended choice for families seeking an enjoyable stay.
Comfortable beds are another standout feature with guests frequently praising the quality of sleep, cleanliness of linens and ample pillows. This aspect significantly contributes to a restful and pleasant stay experience, reinforcing the hotel's desirability.
Despite some critiques related to cleanliness and service inconsistencies, Lexis Suites Penang remains a popular and well-regarded option for those seeking comfort, luxury and a family-friendly environment away from the hustle and bustle of Penang’s main attractions.
Luxury Hotel
Located in Bayan Lepas, this hotel is unique for offering private plunge pools in every suite. This distinctive feature provides an elevated level of privacy and luxury for guests.
Hotel for Honeymoon
Offering suites with private plunge pools and steam rooms, Lexis Suites provides a unique and private luxury experience ideal for couples. It focuses on in-room relaxation and exclusive amenities.
Hotel with Spa
Lexis Suites Penang offers spa services designed to provide relaxation and wellness. The hotel focuses on delivering a comfortable and rejuvenating experience through its spa facilities.
Family Friendly Hotel
This hotel features spacious suites, each equipped with a private pool, making it ideal for families seeking privacy and relaxation. The hotel also provides kids' activities and dining options suitable for children. Its unique suite design ensures a memorable stay for families.
Hotel with Swimming Pool
Lexis Suites Penang stands out with its in-room private pools, providing a unique and luxurious experience for guests. The private pools are particularly popular among families, offering a refreshing and convenient swimming option.
Private Pool Outdoor Pool
Hotel with Parking
This hotel is frequently recommended and known for superior amenities. It is considered a luxury option in Bayan Lepas and offers parking.
Accessible Hotel
Lexis Suites Penang is a handicapped-friendly establishment with accessible parking and entrance. They offer a mobility-friendly room designed with wider entryways and broader living space for ease of movement with wheelchairs or walkers. The accessible rooms also feature spacious bathrooms with handrails and grab bars, including around the private pool.
Hotel with Gym
The hotel features gym facilities.
5-Star Hotel
Located in Bayan Lepas, this hotel features spacious suites, each with its own private pool and steam room. It offers stunning sea views and a luxurious experience.
Hotel with Outdoor Pool
This hotel offers a luxurious pool experience with many suites featuring private pools and steam rooms on their balconies, providing panoramic sea or hill views. Additionally, guests can enjoy a main outdoor swimming pool on the 8th level and a dedicated children's pool.
Hotel with Private Pool Rooms
This hotel is a premier choice as every suite comes with its own private plunge pool and steam room, offering an exclusive and luxurious in-room private pool experience. Guests can enjoy breathtaking views from their private balcony alongside their personal pool.
Beachfront Hotel
What is between the hotel and the beach?
A road
Answers last updated by our editors
Hotel near The Beach
Romantic Hotel
Business Hotel
Guest Reviews
Located near Penang Airport, Lexis Suites Penang offers easy access for travelers coming in and out of the city. The proximity to food stalls and restaurants is convenient for quick meals. Surrounded by beautiful sea views and a calm oceanfront, guests can enjoy a peaceful setting and a clean private pool.
However, the hotel's location has its drawbacks. It is far from major tourist attractions like Georgetown and Penang Hill, often requiring at least a 30-minute drive to reach popular spots. The area can feel isolated with few services or attractions nearby and the traffic congestion can make it challenging to navigate during peak hours. The beach access is poor and the surrounding area lacks street food options and other conveniences.
While the location is strategic for those seeking tranquility away from the bustling city, it may not be ideal for tourists looking to explore Penang’s vibrant attractions. The secluded setting offers a quiet retreat, but having a car is almost essential for venturing out to experience the island’s more exciting features.
The breakfast experience at Lexis Suites Penang offers a diverse and often highly satisfying start to the day. Many guests have praised the quality, variety and deliciousness of the meals available. The buffet features a wide selection, including interesting Malay dishes, standard Western fare and options catering to both vegetarians and non-vegetarians. Highlights frequently mentioned include the nasi lemak and Fujian noodles, reflecting the hotel's ability to serve high-quality local and international dishes.
Most reviews commend the breakfast for its abundance and scrumptious taste with phrases like excellent, best and marvellous frequently used. The array of choices available is appreciated by many, who describe the spread as huge and diverse. The breakfast often stands out as a highlight of the stay with some guests noting it was the best they had during their entire Malaysia tour.
However, there are some consistent points of critique. Guests have mentioned that the menu does not vary daily, which can lead to a repetitive experience for those staying longer. Additionally, there's a limited time window of just one hour for breakfast, which some found restrictive. Occasionally, the food has been described as too salty, too simple or not meeting expectations. Despite these critiques, the general sentiment leans towards a positive and enjoyable breakfast experience, making it a notable feature of Lexis Suites Penang.
Lexis Suites Penang offers a mixed dining experience with a variety of restaurant options that include both hits and misses. Guests particularly enjoyed the special dinners and interesting restaurants available at the hotel with fine dining at L25 being highlighted as awesome and the Japanese restaurant serving some of the best food they had tasted. The buffet spread and in-room dining options received praise for their taste and variety with specific mentions of delicious dishes like the turkey and lamb stew.
The service, however, received mixed reviews; while the staff were generally described as friendly and welcoming, there were significant issues with service speed and food quality. Some guests experienced difficulties in ordering dinner and there were concerning incidents such as undercooked food and foreign objects being found in meals. Despite these drawbacks, many guests found the food delicious and varied, appreciating the overall dining offerings at the hotel.
Lexis Suites Penang is widely praised for its spacious and comfortable rooms, delivering a luxurious experience noted by many guests. The rooms are consistently described as large, clean and offering excellent views, especially those with sea vistas. The comfort of the beds and the room amenities, including private pools and hammams, further enhance the guest experience. Many reviews highlight the rooms as large, comfortable and clean, often mentioning the added value of complimentary cookies and fruits.
Despite some minor reports of broken sliding door handles and occasional cleanliness issues, the overall sentiment remains positive. Several guests also commented on the superb facilities and the accommodating and friendly staff that contribute to the welcoming atmosphere. The spaciousness and contemporary decor of the rooms, coupled with effective room services, make it a satisfying choice for travelers. Whether enjoying the private pools, spacious bathrooms or taking in the beautiful views, guests generally find the accommodations exceptional in terms of both comfort and value.
At Lexis Suites Penang, guests frequently praise the comfortable beds, noting that they provide a restful and pleasant sleep experience. Many reviews highlight the ample quantity and quality of pillows available, adding to the overall comfort. The beds are repeatedly described as big, spacious and super comfortable, making them a standout feature of the hotel.
Guests appreciate the cleanliness of the bedsheets and towels, ensuring a hygienic and cozy environment. The sizeable rooms and large king-sized beds further enhance the sense of comfort and space. Visitors find the beds to be a good value for money due to their comfort levels.
Overall, the combination of comfortable mattresses, quality pillows and clean linens consistently delights guests, making Lexis Suites Penang a popular choice for those seeking a good night’s sleep.
Guests have provided mixed feedback regarding the cleanliness at Lexis Suites Penang. On the positive side, several guests were pleased with the clean and tidy rooms, noting that the room cleanliness was sometimes spotless and satisfactory. The indoor and outdoor pool areas have also been highlighted for being clean and suitable for swimming, especially the kids-friendly facilities. Many guests appreciated the daily cleaning service and found the rooms to be spacious and well-furnished.
However, numerous reviews pointed out significant issues with cleanliness and maintenance. Guests reported the presence of dust, stains and insects in various parts of the hotel, including the rooms, pool area and even the lobby. Bathrooms, in particular, received several complaints about being dirty and having clogged sinks and toilets. Some guests mentioned that floors were dirty and there were webs and debris in unexpected places. There were also mentions of smelly and dusty towels and linens and the balconies were often described as not well-maintained.
In summary, while some guests enjoyed a clean and pleasant stay, others felt that the overall cleanliness and maintenance of the hotel need substantial improvements to meet expectations of a luxurious experience.
Reviews for Lexis Suites Penang paint a generally positive picture of the staff with numerous guests highlighting their friendly, polite and helpful demeanor. The staff are frequently described as very friendly, polite and efficient, delivering excellent service and warm hospitality. Specific mentions of individuals, such as Mr. Ikman, Hazindar and Roslan, emphasize their exceptional service. The front desk and restaurant staff are noted for their politeness and responsiveness, making guests feel welcomed right from the check-in process.
Several reviews noted the team's excellent management skills during peak times, particularly during breakfast service. Guests appreciated the good handling of requests and personal touches that enhanced their stay. The genuine and caring attitude of the staff adds a charming and efficient dynamic to the overall experience.
However, not all feedback was positive. Some reviews mentioned instances of uncooperative behavior with a few guests feeling that the staff did not meet their expectations. Issues such as calls not being picked up, unfriendly attitudes from certain staff members and poor support detracted from the otherwise high standards of service.
Overall, the staff at Lexis Suites Penang are highly regarded for their friendliness, helpfulness and excellent service, making a significant positive impact on guests' experiences despite occasional lapses.
Lexis Suites Penang offers a remarkable pool experience highlighted frequently in guest reviews. The hotel boasts both a luxurious in-room private pool, praised for its privacy and unique experience, as well as a large communal pool on the eighth floor, complete with a spa, gym and kid-friendly facilities. Many guests found the private pool in their rooms to be a main attraction, often mentioning children loving the feature and the ability to swim anytime as a major perk.
The communal pool on the eighth floor is noted to be sizeable, providing a great environment for families and offering stunning views of the city and the sea. The privacy of the in-room pool is often celebrated, providing a secluded and exclusive feel to the stay. Many reviews highlight the clean and spacious nature of both the rooms and pools, although there are occasional mentions of the pool being dirty or having bugs.
Despite some feedback about the pool cleanliness, the overall sentiment remains positive with many guests stating they enjoyed the pool area or spent significant time there. The combined amenities of a private pool, sauna and beautiful views make Lexis Suites Penang's pool offerings a notable feature of the hotel, contributing to a memorable stay.
Lexis Suites Penang offers its guests the advantage of proximity to the beach, allowing for easy access and beautiful beachfront views. The hotel is well-situated close to the beach, providing guests with ample opportunities to enjoy the scenic seafront. Many reviews mentioned lovely and calming ocean views, making it a picturesque setting for relaxation.
However, the beach itself appears to present some limitations. The water is described as dark and there's a general consensus that it doesn't particularly invite swimming. Some guests noted that the beach area is quite small and not the cleanest with mentions of dirt and dark water. Despite these points, visitors can still enjoy the beach's presence and the serene ambiance it offers.
Overall, while the immediate beach may not be ideal for swimming, Lexis Suites Penang compensates with its strategic location and stunning seaviews, providing a tranquil and visually appealing environment for guests.
Visitors to Lexis Suites Penang have highlighted several aspects related to the hotel's parking facilities. Positive feedback includes mentions of easy access for parking and the availability of valet services, which adds an element of convenience for guests. Moreover, the parking lot was noted to be clean, which contributes to a more pleasant arrival experience.
However, a recurring theme in the feedback is the narrowness of the parking structure, including the route and ramps leading to the multi-level car park. Guests frequently described the parking area as tricky to navigate, especially for those with larger or taller vehicles. The limited number of parking slots and the small turning spaces further complicate the parking process. Some guests mentioned that accessing the parking from the hotel is far and challenging due to the narrow and winding paths. These factors combined suggest that while the hotel does offer parking, it may present difficulties for certain vehicles or for those less comfortable maneuvering in tight spaces.
Lexis Suites Penang emerges as an ideal destination for families looking for a delightful getaway. The overwhelming consensus from guest reviews highlights its family-friendly atmosphere and kid-centric amenities. The private pools are a standout feature, garnering praise for providing both enjoyment and privacy for children. Numerous comments emphasize that kids absolutely love the pools, which are considered a five-star attraction.
In terms of facilities, the hotel does not disappoint. Guests note that there are more than enough amenities to keep young ones entertained, including game rooms and spacious accommodations. The buffet breakfast with a variety of choices is also a hit among families. The overall concept of the hotel is tailored for familial comfort with multiple reviews mentioning that both children and adults experienced a pleasant stay.
Families especially appreciate the privacy and seaviews from the rooms, making the stay even more comfortable and enjoyable. Given the positive reviews, Lexis Suites Penang is highly recommended for families with children seeking a complete and enjoyable vacation experience.
Lexis Suites Penang is described in several guest reviews as a hotel that doesn't quite live up to its five-star rating. Several guests have noted that the facilities and food quality align more with three-star or even two-star standards. Common issues highlighted include malfunctioning lifts, poor maintenance and cleanliness concerns, particularly regarding the private pools. The service provided has also been criticized as not meeting five-star expectations.
However, there is a blend of contrasting opinions as well. Some guests have labeled the hotel as a premium and exclusive destination, making it a top pick for travelers. Despite mixed reviews about its five-star status, some visitors still highly recommend the hotel. These differing perspectives suggest that while the hotel may have its drawbacks, it continues to be a favored choice for certain guests.
Lexis Suites Penang offers a business-friendly environment suitable for meetings and conferences. The high-quality facilities include a good conference room and a large conference area, making it conducive for professional gatherings. Guests have noted the bar menu's quality, contributing to a pleasant dining experience. However, some areas for improvement include occasional restaurant reception issues and the need for more reliable WiFi connectivity. Overall, it provides a solid option for business travelers seeking well-equipped venues and satisfactory amenities.
Lexis Suites Penang provides some crucial accessibility features that cater to guests with disabilities. The check-in process is accessible, ensuring that the arrival experience is smooth and accommodating. Although accessibility from parking to rooms is available, the lack of designated accessible parking spaces can pose a challenge. The valet service, however, adds a measure of convenience for those who might struggle with traditional parking options. One notable difficulty is the narrow and steep drive up to the multi-storey car park, which may be inconvenient for some guests. Furthermore, it's important to mention that certain facilities, including the pool and spa, are not accessible, which might limit the full experience for guests with disabilities. Overall, while some critical areas are addressed, there is room for improvement in making all facilities universally accessible.
Lexis Suites Penang is highly praised for its in-room private pools, consistently highlighted as a standout feature. The private pools are frequently described as a main attraction, offering a convenient and enjoyable experience, especially for families with children. Guests appreciate the spacious rooms and beds, which can comfortably accommodate multiple adults. The overall facilities, including the steam room and sauna, enhance the luxurious stay.
Many guests consider the hotel to offer excellent value for money, citing the combination of the private pool and reasonable pricing. The in-room pools provide a refreshing retreat and are a hit among children, who always enjoy the swimming option. The cleanliness and comfort of the rooms, coupled with the impressive bathroom amenities, contribute to a highly satisfying stay.
Guests also mention the delightful ocean view available from some private pools on the balcony, adding to the scenic allure of the hotel. Although there are occasional remarks about maintenance issues such as stained glass walls and algae, the overall sentiment remains positive and many visitors express a desire to return, primarily due to the private pools.
Lexis Suites Penang stands out for its luxury accommodations, featuring private swimming pools and lavish, spacious rooms that create an ambiance of opulence. Guests have praised the hotel for its high-end amenities, including luxurious spa facilities and premium settings, which contribute to an exclusive and serene experience.
While it is generally recognized as a highly rated, top-tier hotel with premium styling, some reviews have noted occasional issues with maintenance and service standards that might not align with a 5-star rating. Despite these minor setbacks, the staff is acknowledged for their friendliness and willingness to help, enhancing the overall guest experience. The hotel’s aesthetic appeal and well-appointed facilities offer good value for money, making it a preferred choice for many seeking a luxurious stay in Penang.
Lexis Suites Penang offers a romantic atmosphere perfect for couples seeking a dreamy escape. The property excels in providing luxury, highlighted by the unique privilege of having a private swimming pool in the room. Guests appreciate the luxurious aspect of the accommodations, enhancing the overall charm of the stay. Its location is ideal for those looking for a soothing and intimate retreat, making it a favorite for romantic getaways and special trips. The hotel's lovely ambiance and ideal setting create the perfect backdrop for romance, ensuring a memorable experience for couples.
Lexis Suites Penang offers proximity to a beautiful beach with many rooms providing stunning sea views. Guests frequently highlight the ease of access to the beachfront, although some mention that it is not directly on the beach but rather close to it. Visitors can enjoy the ocean view from both their rooms and the pool area. The hotel's facade also contributes to the overall seaside ambiance. Despite a few remarks about the absence of a beach right in front, the general sentiment emphasizes the delightful sea vistas and near beachfront experience.
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Location
However, the hotel's location has its drawbacks. It is far from major tourist attractions like Georgetown and Penang Hill, often requiring at least a 30-minute drive to reach popular spots. The area can feel isolated with few services or attractions nearby and the traffic congestion can make it challenging to navigate during peak hours. The beach access is poor and the surrounding area lacks street food options and other conveniences.
While the location is strategic for those seeking tranquility away from the bustling city, it may not be ideal for tourists looking to explore Penang’s vibrant attractions. The secluded setting offers a quiet retreat, but having a car is almost essential for venturing out to experience the island’s more exciting features.
Breakfast
Most reviews commend the breakfast for its abundance and scrumptious taste with phrases like excellent, best and marvellous frequently used. The array of choices available is appreciated by many, who describe the spread as huge and diverse. The breakfast often stands out as a highlight of the stay with some guests noting it was the best they had during their entire Malaysia tour.
However, there are some consistent points of critique. Guests have mentioned that the menu does not vary daily, which can lead to a repetitive experience for those staying longer. Additionally, there's a limited time window of just one hour for breakfast, which some found restrictive. Occasionally, the food has been described as too salty, too simple or not meeting expectations. Despite these critiques, the general sentiment leans towards a positive and enjoyable breakfast experience, making it a notable feature of Lexis Suites Penang.
Dinner
The service, however, received mixed reviews; while the staff were generally described as friendly and welcoming, there were significant issues with service speed and food quality. Some guests experienced difficulties in ordering dinner and there were concerning incidents such as undercooked food and foreign objects being found in meals. Despite these drawbacks, many guests found the food delicious and varied, appreciating the overall dining offerings at the hotel.
Rooms
Despite some minor reports of broken sliding door handles and occasional cleanliness issues, the overall sentiment remains positive. Several guests also commented on the superb facilities and the accommodating and friendly staff that contribute to the welcoming atmosphere. The spaciousness and contemporary decor of the rooms, coupled with effective room services, make it a satisfying choice for travelers. Whether enjoying the private pools, spacious bathrooms or taking in the beautiful views, guests generally find the accommodations exceptional in terms of both comfort and value.
Beds
Guests appreciate the cleanliness of the bedsheets and towels, ensuring a hygienic and cozy environment. The sizeable rooms and large king-sized beds further enhance the sense of comfort and space. Visitors find the beds to be a good value for money due to their comfort levels.
Overall, the combination of comfortable mattresses, quality pillows and clean linens consistently delights guests, making Lexis Suites Penang a popular choice for those seeking a good night’s sleep.
Cleanliness
However, numerous reviews pointed out significant issues with cleanliness and maintenance. Guests reported the presence of dust, stains and insects in various parts of the hotel, including the rooms, pool area and even the lobby. Bathrooms, in particular, received several complaints about being dirty and having clogged sinks and toilets. Some guests mentioned that floors were dirty and there were webs and debris in unexpected places. There were also mentions of smelly and dusty towels and linens and the balconies were often described as not well-maintained.
In summary, while some guests enjoyed a clean and pleasant stay, others felt that the overall cleanliness and maintenance of the hotel need substantial improvements to meet expectations of a luxurious experience.
Staff
Several reviews noted the team's excellent management skills during peak times, particularly during breakfast service. Guests appreciated the good handling of requests and personal touches that enhanced their stay. The genuine and caring attitude of the staff adds a charming and efficient dynamic to the overall experience.
However, not all feedback was positive. Some reviews mentioned instances of uncooperative behavior with a few guests feeling that the staff did not meet their expectations. Issues such as calls not being picked up, unfriendly attitudes from certain staff members and poor support detracted from the otherwise high standards of service.
Overall, the staff at Lexis Suites Penang are highly regarded for their friendliness, helpfulness and excellent service, making a significant positive impact on guests' experiences despite occasional lapses.
Pool
The communal pool on the eighth floor is noted to be sizeable, providing a great environment for families and offering stunning views of the city and the sea. The privacy of the in-room pool is often celebrated, providing a secluded and exclusive feel to the stay. Many reviews highlight the clean and spacious nature of both the rooms and pools, although there are occasional mentions of the pool being dirty or having bugs.
Despite some feedback about the pool cleanliness, the overall sentiment remains positive with many guests stating they enjoyed the pool area or spent significant time there. The combined amenities of a private pool, sauna and beautiful views make Lexis Suites Penang's pool offerings a notable feature of the hotel, contributing to a memorable stay.
Beach
However, the beach itself appears to present some limitations. The water is described as dark and there's a general consensus that it doesn't particularly invite swimming. Some guests noted that the beach area is quite small and not the cleanest with mentions of dirt and dark water. Despite these points, visitors can still enjoy the beach's presence and the serene ambiance it offers.
Overall, while the immediate beach may not be ideal for swimming, Lexis Suites Penang compensates with its strategic location and stunning seaviews, providing a tranquil and visually appealing environment for guests.
Parking
However, a recurring theme in the feedback is the narrowness of the parking structure, including the route and ramps leading to the multi-level car park. Guests frequently described the parking area as tricky to navigate, especially for those with larger or taller vehicles. The limited number of parking slots and the small turning spaces further complicate the parking process. Some guests mentioned that accessing the parking from the hotel is far and challenging due to the narrow and winding paths. These factors combined suggest that while the hotel does offer parking, it may present difficulties for certain vehicles or for those less comfortable maneuvering in tight spaces.
Family
In terms of facilities, the hotel does not disappoint. Guests note that there are more than enough amenities to keep young ones entertained, including game rooms and spacious accommodations. The buffet breakfast with a variety of choices is also a hit among families. The overall concept of the hotel is tailored for familial comfort with multiple reviews mentioning that both children and adults experienced a pleasant stay.
Families especially appreciate the privacy and seaviews from the rooms, making the stay even more comfortable and enjoyable. Given the positive reviews, Lexis Suites Penang is highly recommended for families with children seeking a complete and enjoyable vacation experience.
5 Star
However, there is a blend of contrasting opinions as well. Some guests have labeled the hotel as a premium and exclusive destination, making it a top pick for travelers. Despite mixed reviews about its five-star status, some visitors still highly recommend the hotel. These differing perspectives suggest that while the hotel may have its drawbacks, it continues to be a favored choice for certain guests.
Business
Accessible
Private Pool
Many guests consider the hotel to offer excellent value for money, citing the combination of the private pool and reasonable pricing. The in-room pools provide a refreshing retreat and are a hit among children, who always enjoy the swimming option. The cleanliness and comfort of the rooms, coupled with the impressive bathroom amenities, contribute to a highly satisfying stay.
Guests also mention the delightful ocean view available from some private pools on the balcony, adding to the scenic allure of the hotel. Although there are occasional remarks about maintenance issues such as stained glass walls and algae, the overall sentiment remains positive and many visitors express a desire to return, primarily due to the private pools.
Luxury
While it is generally recognized as a highly rated, top-tier hotel with premium styling, some reviews have noted occasional issues with maintenance and service standards that might not align with a 5-star rating. Despite these minor setbacks, the staff is acknowledged for their friendliness and willingness to help, enhancing the overall guest experience. The hotel’s aesthetic appeal and well-appointed facilities offer good value for money, making it a preferred choice for many seeking a luxurious stay in Penang.
Romantic
Beachfront
Yes, Lexis Suites Penang has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Lexis Suites Penang.
No, Lexis Suites Penang doesn't allow dogs.
Yes, parking facilities are available at Lexis Suites Penang.
Yes, Lexis Suites Penang has a gym.
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