The Brickwall Hotel, situated in the heart of a delightful village, is celebrated for its serene location that serves as an excellent base for countryside exploration. Guests appreciate the beautiful hotel building, lush gardens and tranquil landscapes, which make it perfect for attending events or enjoying a peaceful retreat. Its proximity to Hastings, Battle and the Carr Taylor Wines vineyard adds to its convenience, offering both a calm rural setting and easy access to town amenities.
The breakfast at The Brickwall Hotel is a standout, regularly commended for its extensive variety and high quality. Guests enjoy a wide selection from cold buffets to hearty cooked options with items like proper sausages and smoked salmon with scrambled eggs receiving special mentions. The friendly and efficient service, coupled with a welcoming and clean dining atmosphere, enhances the overall experience.
Similarly, the dinner service is highly praised for its quality and presentation. Guests frequently highlight the delicious and well-prepared dishes, noting that dinners often stand out as a highlight of their stay. While pricing is sometimes considered high, the value for money is consistently justified by the top-tier food and superb dining environment.
The rooms at The Brickwall Hotel are noted for their cleanliness and comfort with spacious layouts and large, comfortable beds. Though some areas appear dated and could use renovations, the overall charm and welcoming atmosphere remain intact. The professional and friendly staff ensure rooms are well-maintained, contributing to a pleasant stay.
Cleanliness is a strong point with both communal areas and individual rooms being exceptionally clean and well-kept. The combination of spotless environments and accommodating staff positively influences guest experiences, ensuring a comfortable and relaxing stay.
The standout feature of The Brickwall Hotel is its exceptional staff. Visitors frequently commend the friendliness, professionalism and attentiveness of the staff, who go above and beyond to meet guests' needs. This exceptional service extends to all areas, including the restaurant, reinforcing the warm and inviting atmosphere of the hotel.
For families, The Brickwall Hotel offers a warm and accommodating environment with staff contributing to its family-friendly appeal. The hotel welcomes pets, allowing them in rooms and specific areas and even serves special treats like sausages for dogs at breakfast. This genuine pet-friendly approach makes it a popular choice for travelers with dogs.
In summary, The Brickwall Hotel combines charming character with satisfactory accommodations, making it an excellent choice for overnight stays or weekend getaways. Despite some dated decor, the hotel's beautiful exterior, high-quality food, comfortable beds, exceptional cleanliness and outstanding service create an inviting and enjoyable experience for guests, ensuring many express their desire to return.
This hotel offers two accessible ground-floor bedrooms featuring large wet rooms and roll-in showers. It provides wheelchair access via a ramp, an accessible toilet adjacent to the restaurant, and a lift with adequate space for a wheelchair. Dedicated disabled parking bays are available.
The hotel features six accessible bedrooms and provides accessible check-in. Lifts are available to all floors, ensuring access throughout the property. Spacious accessible rooms are offered, and handrails are present for stairs. The staff is accommodating to disability needs.
Summary of reviews related to the 'Accessible' category
Guest reviews of the Royal Victoria Hotel reveal a mixed accessibility experience. On the positive side, many guests appreciated the good overall accessibility features such as the accessible check-in, readily available lifts to all floors and spacious, accessible rooms. The staff were frequently highlighted as being exceptionally helpful and accommodating regarding disability needs, making efforts to change rooms or provide suited accommodations for guests with mobility challenges. Some guests praised the presence of handrails for stairs and accessible suites, which contributed to a favorable stay for individuals with disabilities.
However, there were several notable concerns. Some guests experienced issues with the lift, including frequent unavailability and noise, which impacted those with limited mobility. Specific complaints included the lack of walk-in showers, high tubs that were difficult to step into and showers that were not accessible for disabled persons. The entrance posed difficulties for some and the hotel had limited accessible parking. Rooms near the lift shaft were reportedly noisy, contributing to an uncomfortable stay for some guests. Additionally, there were multiple mentions of rooms without windows that open and some guests felt the check-in process was not always supportive.
Overall, while the Royal Victoria Hotel offers some promising accessibility features, significant areas for improvement remain, particularly regarding room facilities and the functionality of critical amenities like the lift.
Vive Hotel offers facilities specifically for disabled guests and includes a lift for easy access to all floors. There is a step-free path to the entrance. Selected studio apartments are designed with disability access in mind.