Riviera Resort
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Summary of reviewsRiviera Resort offers a delightful escape, nestled in a stunning natural setting that enhances its reputation as a peaceful paradise. The resort is strategically located on a picturesque peninsula between a tranquil lagoon and the ocean, providing easy access to beautiful natural surroundings and the nearby town. This setting, coupled with expansive outdoor spaces and lush greenery, creates a serene environment ideal for relaxation. Guests appreciate the combination of a great location and friendly staff, often noting the excellent quality-price ratio of the restaurant.
The resort's breakfast offerings receive praise for their delicious and plentiful meals, with fresh ingredients and flavorful options like a classic Sri Lankan breakfast. While the service can occasionally be slow, the quality of the food generally compensates for the wait. Dinner experiences at the resort are mixed but mostly positive, with many guests enjoying the variety and flavor of the meals. Although some note issues such as meal pricing and service speed, the overall dining experience is enjoyable with commendable efforts to accommodate dietary preferences.
Accommodation at Riviera Resort is reflective of its natural setting, offering unique container bungalows and homely cottage-style apartments spread across shaded gardens. Rooms are generally clean, cozy, and functional, though some guests mention that updates to decor and facilities could elevate comfort and style. The staff's friendliness and helpfulness significantly contribute to a welcoming atmosphere, with particular recognition for their attentiveness and dedication to enhancing the guest experience.
The resort's pool, set within a lush tropical garden, is highlighted for its beauty and tranquility, providing a refreshing retreat complemented by spectacular views, especially during sunset. Families find Riviera Resort especially accommodating, with spacious accommodations and family-friendly features like a model train set for children, alongside varied dining options that cater to all tastes. The beds are considered comfortable, supporting restful nights which many guests treasure.
Wi-Fi availability presents some challenges, with coverage issues leading guests to seek connectivity in public areas. Despite this, the picturesque location, combined with excellent staff and enjoyable social spaces, ensures that Riviera Resort leaves a lasting impression as a beautiful getaway destination, though some improvements could further enhance guest satisfaction.
Categories
The resort's breakfast offerings receive praise for their delicious and plentiful meals, with fresh ingredients and flavorful options like a classic Sri Lankan breakfast. While the service can occasionally be slow, the quality of the food generally compensates for the wait. Dinner experiences at the resort are mixed but mostly positive, with many guests enjoying the variety and flavor of the meals. Although some note issues such as meal pricing and service speed, the overall dining experience is enjoyable with commendable efforts to accommodate dietary preferences.
Accommodation at Riviera Resort is reflective of its natural setting, offering unique container bungalows and homely cottage-style apartments spread across shaded gardens. Rooms are generally clean, cozy, and functional, though some guests mention that updates to decor and facilities could elevate comfort and style. The staff's friendliness and helpfulness significantly contribute to a welcoming atmosphere, with particular recognition for their attentiveness and dedication to enhancing the guest experience.
The resort's pool, set within a lush tropical garden, is highlighted for its beauty and tranquility, providing a refreshing retreat complemented by spectacular views, especially during sunset. Families find Riviera Resort especially accommodating, with spacious accommodations and family-friendly features like a model train set for children, alongside varied dining options that cater to all tastes. The beds are considered comfortable, supporting restful nights which many guests treasure.
Wi-Fi availability presents some challenges, with coverage issues leading guests to seek connectivity in public areas. Despite this, the picturesque location, combined with excellent staff and enjoyable social spaces, ensures that Riviera Resort leaves a lasting impression as a beautiful getaway destination, though some improvements could further enhance guest satisfaction.
Hotel with Swimming Pool
Features an outdoor swimming pool. The pool is in a fantastic location for sunset swims over the lagoon.
Outdoor Pool
Hotel with Parking
Riviera Resort provides free self-parking and has a car park available onsite. This ensures that guests have readily accessible parking for their vehicles.
Cheap Hotel
Presents an affordable stay. It is a well-regarded option for travelers seeking budget-friendly accommodations.
Hotel with Outdoor Pool
Riviera Resort offers a large outdoor pool that includes a dedicated kids' area, making it suitable for families. The pool is noted for its cleanliness and is complemented by a poolside bar, enhancing the guest experience.
Hotel with Spa
Family Friendly Hotel
Business Hotel
Guest Reviews
Nestled in a stunning natural setting, Riviera Resort offers a truly superb location that attracts guests looking to unwind in paradise. Situated next to a picturesque lagoon and right by the river, the resort boasts a tranquil environment surrounded by lush greenery and vibrant birdlife. Guests are treated to expansive outdoor spaces, enhancing the sense of serenity and providing breathtaking views across the water. The resort's proximity to a sandy beach, coupled with the eco-friendly ambiance and an attractive pool, makes it a haven for relaxation.
Set within a vast park landscape, the resort enjoys a peaceful atmosphere, slightly removed from the bustling city life. Its strategic position on a 7-kilometer peninsula places it beautifully between the lagoon and ocean, facilitating easy access to both natural wonders and the town. Whether opting for a romantic overnight stay by the lagoon or exploring Batticaloa, the location proves to be ideal for a peaceful retreat.
Guests appreciate the combination of a great location and friendly staff, with many noting the excellent quality-price ratio of the restaurant. For those seeking quietude and nature, the resort's location is perfect, offering views over the lagoon and proximity to Kalady Bridge, with the bay visible in the distance. Riviera Resort truly stands out as a beautiful getaway, blending serene surroundings with convenience and hospitality.
Riviera Resort's breakfast offerings have largely positive reviews, with guests frequently highlighting the delicious and abundant meals as one of the high points of their stay. The menu includes simple yet flavorful options like a classic Sri Lankan breakfast and banana pancakes that many found pleasant and plentiful. Foods are prepared fresh, which might require ordering in advance, and dishes are typically made to order with high-quality ingredients. While the service might be slow at times, resulting in occasionally lukewarm dishes, guests generally found the food well worth the wait. Despite the necessity for advance ordering, particularly for the oriental breakfast, the flavors and freshness meet expectations. The breakfast is reported to be good value for the price, making it a satisfying part of the overall experience at the resort.
The dinner experience at Riviera Resort receives mixed feedback, showcasing a blend of delightful and less favorable elements. Many guests laud the restaurant for its wide array of options and amiable staff, emphasizing the amazing quality and delicious taste of the meals offered. The food is frequently described as tasty, well-cooked, and presented in generous portions, offering good value for money, especially when indulging in Sinhalese cuisine.
However, a few reviews highlight areas needing improvement. Some guests find the food overpriced and the service less impressive due to language barriers. The consistent delay in meal preparation, taking up to 45 minutes for simple dishes, is noted as a significant concern. Despite this, the resort's efforts to accommodate dietary preferences receive commendation. Overall, while Riviera Resort succeeds in providing enjoyable dining experiences with reasonable pricing, certain aspects such as service efficiency and food temperature could enhance the guest satisfaction further.
Riviera Resort, nestled in a beautiful park setting, offers a mix of accommodations, including unique container bungalows that are fun and well-designed. While some guests appreciate the novelty and clean environment of these container rooms, others find them small and sometimes musty. The rooms are generally clean, with some described as spacious, though a few visitors note they could use an update in decor and feel a bit rustic. The resort boasts cozy and neat rooms with some having good views, particularly the couples room. Family accommodations might feel worn out, and the bathroom facilities, although clean, can seem outdated, with occasional issues like cracked sinks.
The homely cottage-style apartments are spread across the shaded garden, adding to the charm of the venue. Guests have highlighted the newly renovated restaurant for its charm and the staff for their friendliness and helpfulness, going above and beyond to accommodate specific requests. However, issues with room cleanliness and pests have been reported, alongside a mismatch between the pictures and actual accommodations. Overall, Riviera Resort offers good value for money in a picturesque location, though it might benefit from some refurbishment to enhance guest satisfaction.
Riviera Resort has garnered a range of opinions regarding its beds, with many guests noting the comfort of both the beds and pillows. Visitors frequently commented on the comfy sleeping arrangements complemented by efficient air conditioning, contributing to an overall pleasant stay. However, some reviews indicate issues such as stained mattresses and bedding, affecting the overall room experience for certain guests. While the beds are generally described as comfortable, some guests did encounter problems like bed board issues and less-than-pristine sheets. Nonetheless, the majority of guests found the rooms to be comfortable, which can be an important consideration for those planning to enjoy restful nights during their stay.
Riviera Resort receives mixed reviews when it comes to cleanliness. While some guests appreciate the clean and pleasant rooms, noting their spotlessness and a pest-free environment, others point out areas needing improvement, particularly in the pool and shower areas. The rooms and cabins are generally tidy, with the lobby and dining area maintaining high cleanliness standards. However, some travelers have reported issues such as stained bedding, dusty AC vents, and towels that seem off-color, perhaps due to improper washing. Despite these concerns, the resort is described as safe and, overall, the accommodations are kept tidy, providing a comfortable stay for many visitors.
The staff at Riviera Resort consistently stand out for their friendliness and helpfulness, creating an inviting atmosphere throughout the hotel. Guests frequently praise the hotel employees for their kindness, noting their willingness to assist and the attentiveness to guest needs. The assistant manager, Rajiv, is recognized for doing an excellent job in managing his team. Many reviewers comment on the communication challenges in the restaurant due to language misunderstandings, but this setback does not diminish the overall positive impression of the staff's dedication to making guests feel at home.
Remarkable attention to customer service can be seen in both individual interactions and broader management efforts, as the staff go above and beyond to accommodate guest requests. Although some guests note the staff could benefit from enhanced professionalism and flexibility, the amiable service and ability to cater to guest preferences greatly contribute to the dining experience at the hotel's restaurant. Overall, the combination of friendly, competent, and confident staff, alongside excellent food and enjoyable social spaces, ensures Riviera Resort leaves an indelible mark on its visitors.
The Wi-Fi experience at Riviera Resort presents a mixed bag, with several guests noting satisfactory performance while others encountered issues. Some visitors had access to reliable Wi-Fi, particularly appreciating its functionality alongside good air-conditioning. However, other guests faced connectivity challenges, sometimes having to wait for a fix or moving to designated areas where the Wi-Fi was more dependable, such as the reception and the restaurant. It appears the coverage is limited, leading to instances where guests could not access Wi-Fi in their rooms and had to frequent public areas for connectivity. While some guests enjoyed a seamless connection, others felt the service fell short, requiring improvements to meet expectations consistently.
Nestled within a lush tropical garden, the Riviera Resort's swimming pool stands out as a highlight, providing guests with a beautiful and refreshing escape. Its immaculate surroundings and well-maintained premises offer a serene ambiance, making it an inviting refuge from the heat. Many reviews praise the pool's incredible beauty and spectacular views, particularly during sunset swims, where the calming backdrop adds an enchanting touch. The pool's generous size and equal depth make it a versatile space for relaxation, and the added towel service enhances the experience, allowing guests to unwind effortlessly.
Whether looking to dip in after a long day or enjoying the lagoon views, guests commend the pool's ability to rejuvenate. Families note the enjoyment their kids experienced, adding a layer of joy to their stay. The combination of a lovely terrace and the option of cabins nearby further complements this well-loved pool area, making it a prime location for both leisure and cherished memories.
Riviera Resort offers a welcoming and tranquil retreat ideal for families and big groups seeking a peaceful escape near the town. The resort features spacious family accommodations, including large bungalows and family rooms, conveniently located close to a pool that kids particularly enjoy. For indoor entertainment, the manager's model train set provides a unique attraction, especially on rainy days, capturing the interest of children. The staff is committed to ensuring an enjoyable stay for all guests, contributing to the resort's friendly and accommodating atmosphere. Situated in a quiet area away from the bustle, the Riviera Resort combines a serene setting with varied and high-quality dining options, making it suitable for both family and business travelers.
Location Show Map
Location
Set within a vast park landscape, the resort enjoys a peaceful atmosphere, slightly removed from the bustling city life. Its strategic position on a 7-kilometer peninsula places it beautifully between the lagoon and ocean, facilitating easy access to both natural wonders and the town. Whether opting for a romantic overnight stay by the lagoon or exploring Batticaloa, the location proves to be ideal for a peaceful retreat.
Guests appreciate the combination of a great location and friendly staff, with many noting the excellent quality-price ratio of the restaurant. For those seeking quietude and nature, the resort's location is perfect, offering views over the lagoon and proximity to Kalady Bridge, with the bay visible in the distance. Riviera Resort truly stands out as a beautiful getaway, blending serene surroundings with convenience and hospitality.
Breakfast
Dinner
However, a few reviews highlight areas needing improvement. Some guests find the food overpriced and the service less impressive due to language barriers. The consistent delay in meal preparation, taking up to 45 minutes for simple dishes, is noted as a significant concern. Despite this, the resort's efforts to accommodate dietary preferences receive commendation. Overall, while Riviera Resort succeeds in providing enjoyable dining experiences with reasonable pricing, certain aspects such as service efficiency and food temperature could enhance the guest satisfaction further.
Rooms
The homely cottage-style apartments are spread across the shaded garden, adding to the charm of the venue. Guests have highlighted the newly renovated restaurant for its charm and the staff for their friendliness and helpfulness, going above and beyond to accommodate specific requests. However, issues with room cleanliness and pests have been reported, alongside a mismatch between the pictures and actual accommodations. Overall, Riviera Resort offers good value for money in a picturesque location, though it might benefit from some refurbishment to enhance guest satisfaction.
Beds
Cleanliness
Staff
Remarkable attention to customer service can be seen in both individual interactions and broader management efforts, as the staff go above and beyond to accommodate guest requests. Although some guests note the staff could benefit from enhanced professionalism and flexibility, the amiable service and ability to cater to guest preferences greatly contribute to the dining experience at the hotel's restaurant. Overall, the combination of friendly, competent, and confident staff, alongside excellent food and enjoyable social spaces, ensures Riviera Resort leaves an indelible mark on its visitors.
Wi-Fi
Pool
Whether looking to dip in after a long day or enjoying the lagoon views, guests commend the pool's ability to rejuvenate. Families note the enjoyment their kids experienced, adding a layer of joy to their stay. The combination of a lovely terrace and the option of cabins nearby further complements this well-loved pool area, making it a prime location for both leisure and cherished memories.
Family
Yes, Riviera Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Riviera Resort.
No, Riviera Resort doesn't allow dogs.
Yes, parking facilities are available at Riviera Resort.
No, Riviera Resort doesn't have a gym.
Location Show Map
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