Hotel Palacio Urgoiti is characterized by its strategic location, seamlessly blending tranquility and convenience. Nestled amidst picturesque hills and lush greenery, the hotel offers a peaceful retreat with easy access to Bilbao and its airport, making it an ideal base for exploring the region's attractions.
Guest experiences with the breakfast are predominantly positive, highlighting a varied and extensive buffet featuring local products and options for different dietary needs. The pleasant dining area, coupled with helpful staff, enhances the dining experience, despite some guests finding the breakfast overpriced or lacking in lactose-free options.
The hotel's culinary offerings at dinner receive commendations for their delicious and locally inspired dishes with many enjoying the ambiance of the dining settings. However, some guests noted that the portions could be larger and the menu more varied, particularly for vegans and vegetarians.
Rooms at Hotel Palacio Urgoiti are consistently praised for their spacious size, comfort and cleanliness. Guests appreciate the tasteful decor, large beds and well-appointed amenities, although a few mentioned issues like occasional ventilation noise and dated furniture. The overall quiet and relaxing environment, along with beautiful views, contributes to a comfortable stay.
Cleanliness is a strong point with most areas of the hotel, including rooms and common spaces, being well-maintained. Despite some minor lapses, such as occasional dust and mold, guests generally find the hotel clean and inviting.
The staff is frequently highlighted for their friendliness and professionalism. Reception personnel are particularly praised for their efficient and welcoming service with many guests noting the personal touches provided by the staff. While restaurant service occasionally fell short, the overall commitment to guest satisfaction remains a standout feature.
The indoor pool receives mixed reviews, but is appreciated for its relaxing environment and cleanliness. Some guests noted that the pool could be larger and the water temperature more consistent, but it remains a pleasant amenity, especially for families.
Hotel Palacio Urgoiti stands out as a family-friendly destination with spacious and comfortable rooms, accommodating both families and pets. The hotel is noted for its welcoming environment, making it a popular choice for family celebrations and trips with pets.
Golf enthusiasts will find the hotel's Par-3 course a delightful challenge amidst serene surroundings. The free access to golf equipment and beautiful views add to the appeal, making it an excellent choice for a relaxing golf getaway.
While the comfort of the beds receives varying opinions, many guests find them very comfortable, contributing to restful sleeps.
For business travelers, the hotel offers a conducive environment with accessible amenities, though some accessibility issues were noted, such as the need for a vehicle to reach the property.
In summary, Hotel Palacio Urgoiti provides a blend of peaceful, scenic retreat with convenient access to Bilbao, supported by spacious and clean accommodations, friendly and professional staff and a family-friendly and pet-friendly atmosphere, making it a highly recommended choice for various types of travelers.
Balneario de Cestona, nestled in the heart of nature, offers guests an enchanting location with beautiful, tranquil surroundings of lush landscapes and tall forests. Visitors appreciate the peace and quiet, making it ideal for restful stays and excursions to charming Basque towns nearby. The historical building adds grandeur, enhancing the overall aesthetic experience. Overall, the setting and unique charm make it a desirable destination.
Breakfast at Balneario de Cestona generally meets expectations with a hearty and varied buffet featuring fresh fruit, various breads, cold cuts and plant-based milk. The charming dining room and meal inclusivity are appreciated, though some guests noted the need for improved quality and earlier service times.
Dinner offers a mixed experience with many finding the meals delicious and valuable for money, albeit with some criticisms regarding menu variety, meat quality and service efficiency. The cafeteria service, however, is praised for good dinners and the ambiance during meals is generally well-received despite some organizational hiccups.
The rooms combine old-world charm with essential comfort. Spacious rooms with high ceilings and clean bedding are positively noted, but outdated furniture, thin walls and musty odors are common issues. Enhancements in amenities like air conditioning and Wi-Fi would greatly improve guest comfort.
Cleanliness receives mixed reviews, highlighting clean individual rooms and friendly staff against neglected common areas and maintenance issues. The historical property shows potential but requires consistent upkeep and better maintenance, especially in shared spaces.
Staff are frequently praised for their warmth and professionalism, significantly improving the overall experience. Multilingual capabilities and friendly service contribute positively, although inconsistency in reception staff's behavior was noted by some guests.
Wi-Fi access is primarily available in common areas with limited connectivity in rooms, posing inconvenience for guests needing consistent internet access. Additionally, accessibility and strength issues are prevalent throughout the property.
The spa at Balneario de Cestona garners mixed reviews with positive remarks on the cleanliness and tranquility of the thermal circuit and jacuzzi. However, dated facilities, non-functional features and unclear access rules detract from fully enjoying the spa's potential.
The pool areas are clean and appreciated for their jets and whirlpools, yet limited availability and closure of some pools present challenges. Cold water temperatures and lack of certain amenities are areas for improvement.
Beds receive mixed feedback with some appreciating their comfort while others find them outdated and uncomfortable. Despite clean sheets, the overall bedding experience calls for significant updates to enhance comfort.
Balneario de Cestona, a historic three-star hotel, provides services aligned with its rating, but the facilities and overall condition require modern upgrades to meet current standards. While the historical ambiance and unique location appeal to some, issues with outdated amenities and high pricing in relation to service quality suggest a need for significant improvements.
Overall, the charming location and historical character of Balneario de Cestona provide a unique experience, although updates in room comfort, dining variety, cleanliness, Wi-Fi and spa facilities are necessary to fully meet guest expectations and enhance their stay.