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Summary of reviewsThe ibis Basel Bahnhof receives overwhelmingly positive feedback from guests, thanks to its highly convenient location near Basel SBB train station. Its proximity to various forms of public transportation, including trams and buses, makes it easy for visitors to explore the city and its attractions, such as the Basel Zoo and the historic city center. The central yet quiet setting offers a peaceful retreat after a busy day of sightseeing, further enhancing its appeal.
Guests consistently praise the breakfast for its quality, diversity and freshness, despite some feeling it is overpriced. The rooms are lauded for their cleanliness and functionality, even though they vary in size and could benefit from updates in decor and ventilation. The bathrooms are described as clean but sometimes lacking in outlets and toiletries.
The hotel is commended for its exceptional cleanliness throughout with rooms and common areas well-maintained by dedicated housekeeping staff. The staff, in particular, are frequently highlighted for their friendliness, professionalism and multilingual capabilities, significantly contributing to the welcoming atmosphere of the hotel.
The Wi-Fi service at ibis Basel Bahnhof is generally reliable and fast, catering well to guests' connectivity needs. While parking is convenient and accessible for many, some find it expensive and challenging due to limited spaces.
The hotel is noted for being family-friendly, offering comfortable accommodations with helpful amenities such as connecting rooms and cribs. Families appreciate the child-friendly services and attentive staff.
The beds are mostly described as comfortable, though preferences vary with some guests experiencing issues with mattress firmness and pillows. The business travelers find the hotel highly suitable due to its excellent location, efficient services and strong business amenities.
Accessibility features are well-received, offering practical options for guests with disabilities. The dog-friendly environment is appreciated, though there are mixed reviews about the space and additional cost for pets.
Overall, ibis Basel Bahnhof stands out as a well-located, clean and hospitable hotel, suitable for a range of travelers including families, business guests and pet owners. Show more
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Categories
Hotel with Parking
This hotel provides parking, making it suitable for travelers arriving by car. Its location near the train station is an added benefit.
Accessible Hotel
This hotel offers modern rooms with wheelchair access and is accessible by lift. It is also listed as wheelchair-friendly and barrier-free.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Cheap Hotel
Room Types
Standard Double RoomAll rooms come with a private bathroom, a flat-screen TV and free WiFi. The rooms are equipped with an air-cooling system.
Panorama Double Room with BalconyThe double room provides soundproof walls, a tea and coffee maker, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Standard Twin RoomThe unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
The reviews for the location of ibis Basel Bahnhof paint a very consistent picture of a highly convenient hotel for travelers. Situated just a few minutes' walk from Basel SBB train station, the hotel is praised for its proximity to various forms of public transportation, including trams and buses, making it easy to reach different parts of the city and beyond. This central location is optimal for visitors looking to explore both the city center and other attractions, such as the Basel Zoo.
Guests appreciated how the hotel provides an ideal base for city trips with quick access to notable sites like the historic center, which is just a short tram ride away. Despite being so central, many reviews highlight how quiet the rooms are, offering a peaceful retreat after a busy day of sightseeing.
The nearby trams and bus routes not only supply convenient connections to Basel's main attractions but also offer direct routes to key locations like Basel's Euroairport and the trade fair hall, making it a practical choice for both tourists and business travelers. The added benefit of being in such a central location includes easy access to a variety of restaurants, bars and supermarkets, enhancing the overall visitor experience.
Furthermore, the strategic location of the hotel was repeatedly noted, emphasizing the ease of getting around the city and the seamless transport options available right at the hotel's doorstep. Overall, ibis Basel Bahnhof's location receives high marks from guests for its exceptional accessibility and convenience, making it a favored spot for both short visits and extended stays in Basel.
Breakfast
Guests consistently praise the breakfast at ibis Basel Bahnhof, highlighting it as very good, delicious and excellent with a wide selection that includes varied and rich options to satisfy many tastes. The breakfast buffet is frequently restocked and presented with care, featuring fresh fruits, coffee and croissants. Some reviews mention unique aspects like the ability to cook eggs oneself and the staff's friendly and impeccable service.
Despite these positives, several guests feel the breakfast is overpriced for the selection offered, citing its cost of 19 CHF as not being justifiable, especially in comparison to its value. Some also point out that breakfast, while generally good, could be improved with more variety, particularly regarding gluten-free options and fresh pastries.
Overall, the breakfast at ibis Basel Bahnhof is recognized for its quality, diversity and freshness, providing a satisfying start to the day, although the price remains a point of contention for some guests.
Rooms
The rooms at the ibis Basel Bahnhof receive a mixed but generally positive reception from guests. Cleanliness stands out as a major perk with numerous reviews highlighting the rooms as clean and well-maintained. Comfort is another frequent compliment, though the size of the rooms varies significantly with many finding them small but functional. Some rooms are spacious, benefiting from features like large bathrooms or terraces, enhancing the overall experience.
The rooms, while functional and equipped with essential amenities, could use some updates, particularly the decor and ventilation systems— some guests noted smells or stuffiness. The air conditioning and heating systems received mixed reviews with some finding them inadequate. Noise levels are generally low, especially for rooms facing inner courtyards.
The bathrooms, though sometimes small, are often described as clean and functional, though lacking in outlets and toiletries. Overall, the simplicity and practicality of the rooms cater well to short stays, meeting most guests' expectations given its central and convenient location.
Beds
The beds at ibis Basel Bahnhof have generally received positive feedback from guests. Many describe the beds as comfortable, using phrases like "very comfortable bed" and "most comfiest bed and bedding ever." The mattresses often receive praise for their comfort with numerous mentions of "comfortable mattress" and "good mattress." The bedding itself is highlighted as being pleasant with guests noting the "comfort of the bedding" and "comfortable clean linens."
However, some guests did point out certain issues. A few reviews mention dips in the mattress and mattresses that tended to slip, causing discomfort. There were also comments about the mattresses being too soft or too hard for some guests with mentions of guests experiencing back pain in the morning. Pillows were a recurrent topic with some finding them uncomfortable or too soft.
Despite these varied preferences, the overarching sentiment suggests that the beds are predominantly comfortable and provide a good night's sleep. The hotel's location near the train station and close to the city center adds to its appeal, making it a convenient choice for travelers visiting Basel.
Cleanliness
The cleanliness of ibis Basel Bahnhof has been frequently praised by guests with many describing the rooms and overall hotel as very clean, spotless and well-maintained. Reviews highlight the dedication to hygiene, noting that rooms are both clean and cozy, cleaned daily and thoroughly looked after by the housekeeping staff. The overall hotel maintains high standards of cleanliness with particular mentions of clean bathrooms, well-kept covered parking and tidy common areas.
However, a few guests reported issues such as rooms not being vacuumed properly, dirty tiles in the shower cabin, dust on baseboards and moldy joints in the shower. These concerns, though notable, appear to be exceptions rather than the norm.
Presentation of the accommodation is generally modern and functional with simple yet comfortable furnishings that are perfectly clean. The hotel offers good value for money and its prime location near the train station and city center enhances its appeal. Guests appreciate the convenient access to public transport, which is a significant advantage for visitors.
In summary, ibis Basel Bahnhof is highly regarded for its cleanliness, combining comfort with practicality and ensuring a pleasant stay with well-cleaned rooms and facilities, despite a few isolated cleaning issues.
Staff
The staff at ibis Basel Bahnhof have garnered a plethora of commendations from guests for their exceptional service. Reviews consistently highlight the friendliness and helpful nature of the team with receptionists frequently praised for being competent, courteous and efficient. Guests have noted the multi-lingual capabilities of staff, enhancing their overall experience. Despite isolated mentions of less favorable interactions, the overwhelming sentiment remains extremely positive with the staff described as professional, accommodating and always willing to assist. Whether it’s providing helpful tips for sightseeing, managing late-night check-ins or ensuring a warm welcome, the personnel's dedication and attentiveness significantly contribute to the hotel’s hospitable environment. This consistent demonstration of excellent service and friendly demeanor makes the stay at ibis Basel Bahnhof a pleasant and memorable experience for travelers.
Wi-Fi
The Wi-Fi at ibis Basel Bahnhof generally receives positive feedback from guests. Many highlight the high-speed connection as a notable feature, mentioning that the internet access is fast and reliable throughout the hotel. Guests have found the Wi-Fi to be functional for working with strong connections available in the rooms and public areas. The availability of free Wi-Fi without usage limits adds to its convenience, making it suitable for various online activities. While most experiences with the Wi-Fi are favorable, there are occasional reports of inconsistent signals and instances where the Wi-Fi does not work. Despite these few negative points, the overall impression of the hotel's internet service is positive, providing a solid, high-speed connection for guests' needs.
Parking
Parking at 'ibis Basel Bahnhof' presents a diverse mix of experiences for guests. The hotel offers private and underground parking options, which many found convenient and accessible, especially with the assistance of the friendly staff. Some guests appreciated the inclusion of a free tram pass along with their parking space.
However, not all feedback was positive. Some reviewers found the parking to be expensive with a daily fee of 20 CHF. Issues such as the small and narrow parking spaces, limited availability and no guarantee of a spot even after paying, were also highlighted. The complexity of parking at check-in and misunderstandings about spaces for handicapped guests added to the challenges.
Overall, while the onsite and indoor parking facilities were a highlight for many, others found the size, accessibility and cost to be less satisfactory.
Family
Located in the heart of Basel, ibis Basel Bahnhof stands out as a highly family-friendly hotel that caters well to guests traveling with children. Many visitors have noted that the hotel provides a welcoming atmosphere for families with amenities and services designed to make stays comfortable and enjoyable for guests of all ages.
From children's cribs to connecting rooms, the hotel ensures that families have ample space and convenience. The rooms are described as having a good size suitable for families, creating an environment where children can feel at home, including the ability to move freely between rooms. The family-friendly atmosphere is evident throughout the hotel's services with staff being particularly kind and attentive to young guests.
The community-oriented setting of the area bolsters a sense of togetherness, making it an excellent choice for families looking to explore Basel during weekends or extended stays. The hotel's child-friendly policies, such as discounts and free breakfast for children under 15, along with complimentary Baselcards, add significant value to the experience.
Overall, ibis Basel Bahnhof is highly recommended for family stays due to its child-friendly services, welcoming staff and well-suited amenities that meet the needs of both parents and children, ensuring that the whole family enjoys a pleasant and memorable stay.
Business
The 'ibis Basel Bahnhof' stands out as an excellent choice for business travelers, offering an ideal setting for those on work-related trips. Its proximity to the trade fair hall and central train station, along with easy access to various tram lines, makes it an exceptionally convenient location for conference attendees and those needing quick, reliable transport around Basel.
The hotel's straightforward check-in and check-out processes, alongside a supportive and customer-oriented reception team, facilitate a seamless business travel experience. The availability of last-minute booking options adds to its appeal for busy professionals. The hotel's large power outlet capacity and solid business amenities underscore its suitability for those needing to stay connected and productive during their visit.
Guest reviews highlight the hotel's fantastic value for money within Basel, making it a practical option for shorter business stays rather than long-term residencies. The provided Basel Card, which grants free public transport, further enhances the overall convenience.
Overall, the 'ibis Basel Bahnhof' is highly recommended for its business-friendly atmosphere, value and excellent connectivity, proving to be a reliable hub for business travelers visiting Basel.
Accessible
The ibis Basel Bahnhof receives high praise for its accessibility features, making it a practical choice for guests with disabilities. Positioned very close to the main SBB railway station, the hotel offers an easily accessible and strategically convenient location with excellent public transport connections including trams and buses right outside. Guests note the hotel is conveniently located near the train station and restaurants, enhancing the overall accessibility experience.
The rooms are described as very quiet, especially those overlooking the courtyard and equipped with good air-conditioning. Facilities within the hotel, such as an accessible elevator and fully accessible rooms, are highlighted as beneficial for guests with disabilities. The proximity to bus and tram stops offers easy access to the old town and city center, ensuring guests can explore Basel with ease. Overall, the ibis Basel Bahnhof is commended for being well-connected and strategically located, offering good accessibility to all its guests.
Dog Friendly
The ibis Basel Bahnhof is known for its dog-friendly environment, welcoming pets with ease and ensuring that dogs are allowed throughout the premises. Receptionists enhance the experience by offering larger rooms and even placing water bowls for canine companions. However, there are some concerns with the designated dog rooms, which are located in the basement and lack ample space. Despite this, the general atmosphere is accommodating for pets, though the additional cost for bringing a pet might be considered high by some guests.
No, ibis Basel Bahnhof doesn't have any pool.
No, a spa isn't available at ibis Basel Bahnhof.
Yes, ibis Basel Bahnhof welcomes dogs.
Yes, parking facilities are available at ibis Basel Bahnhof.