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Summary of reviewsCollection O Aafreen Tower Near St. Thomas's Church enjoys a highly favorable location that guests frequently praise for its convenience and proximity to key attractions in Kolkata, including the St. Thomas's Church and the bustling new market area. Its central position, near local eateries, shops, a metro station and the Shamoly bus counter, enhances mobility within the city and adds great value, especially during discounted rates. Cleanliness and friendly staff in relation to its advantageous location are also commonly noted.
The rooms at the hotel were generally well-received, being described as spacious, clean and comfortably pleasant with nice interior decoration. While the majority of reviewers appreciated these aspects, there were occasional criticisms regarding unclean rooms, damp conditions, malfunctioning TVs and issues like dirty walls, old bedsheets and slippery toilet floors. Despite these inconsistencies, the overall feedback on room size and cleanliness tends to be positive.
The hotel's approach to cleanliness has garnered mixed reviews. Some guests acknowledged clean bathrooms and good facilities, which, combined with an affordable price point, added to the hotel's appeal. However, there were substantial complaints about dirty towels and sheets, smelly conditions and instances of cockroaches and dampness. Maintenance issues such as unclean rooms and unmaintained walls and floors were also reported, indicating a need for improved cleaning and maintenance practices.
Staff behavior and customer service received similarly mixed feedback. On the positive side, many guests found the staff courteous, friendly and helpful with the room service team and the cleaning supervisor Mr. Siraj being particularly noted for their cooperation and good service. However, numerous negative remarks were made about rude and unprofessional behavior, particularly from front desk staff. Reports of staff being excessively demanding for tips, displaying bad attitudes, poor room service and denying advance booking confirmations significantly tarnished the experience for some guests.
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