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Terra Hotel

Bansko , Betolovoto Area (between Bansko And Razlog, Kulinoto 5 Str ) (Show on Map)

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Summary of reviewsTerra Complex is a beautiful hotel with an excellent location and breathtaking views of the mountains and golf course. The staff is exceptionally friendly and the rooms are clean and spacious, perfect for families. The spa area is a great value with various kinds of massages and a large indoor pool. Although some guests had mixed experiences with the breakfast and dinner at the hotel's restaurant, many praised the delicious taste and variety of the food. The hotel's cleanliness left a positive impression on most guests with many describing it as "very clean" and "overall clean." The free shuttle service to the gondola lift is very convenient for skiers. Overall, Terra Complex is a great choice for a peaceful vacation in Bulgaria.
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Resort with Spa

Boasting an elegant and contemporary relax zone, the 4-star Terra Hotel offers guests an ideal environment to rejuvenate after a full day of skiing or mountain hiking. Both indoor and outdoor swimming pools, a thermal zone, Jacuzzi, and a well-equipped gym form part of the hotel's commendable facilities. Offering a plethora of massages and spa rituals, guests have ample opportunities to unwind, recharge, or simply enjoy some much-deserved time for self-care.

The thermal zone, with its Finnish sauna, stands as a highlight, facilitating the removal of bodily toxins. When used as per instructions, it also aids in promoting relaxation, eliminating fatigue and muscle pain, improving blood circulation, and deeply cleansing the skin. To further enhance the spa experience, Terra Hotel's highly skilled professionals are on hand to ensure each guest's comfort and provide consultation in choosing the right treatment. Escaping the pressures of daily life, guests can surrender to physical and mental relaxation amidst a tranquil and serene ambiance. This wellness journey helps to restore body, mind, and spirit, refreshing and pampering guests in the luxurious surroundings of Terra Hotel.

Resort near Golf Courses

Resort near Ski Resorts

Resort for Honeymoon

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Heated Pool Indoor Pool

Business Resort

Resort with Parking

Resort with Gym

4-Star Resort

Resort with Indoor Pool

Resort with Heated Pool

Room Types

Deluxe Double Room Spacious room with a minibar and a bathroom equipped with bathrobes and slippers. Please note that a mountain view unit can be provided upon request and is subject of availability. Additional surcharge may apply. Please contact the property in advance.

One-Bedroom Lux Apartment Apartment with a bedroom, a living room with a balcony. It also offers a minibar and a modern coffee machine. Bathroom is equipped with bathrobes and slippers. Please note that a mountain view unit can be provided upon request and is subject of availability. Additional surcharge may apply. Please contact the property in advance.

Three-Bedroom Lux Apartment Apartment with 3 bedrooms, 2 or 3 bathrooms, a living room. Bathrooms are equipped with bathrobes and slippers. Please note that a mountain view unit can be provided upon request and is subject of availability. Additional surcharge may apply. Please contact the property in advance.

Family Suite (One Level) A Family Suite (One-level) means that there are no stairs and it is on one floor. A suite has 2 bedrooms , a living room and a balcony. There are one or two bathrooms. The bathrooms are equipped with bathrobes and slippers. Please note that a mountain view unit can be provided upon request and is subject of availability. Additional charge may apply. Please contact the property in advance.

Family Suite Maisonette This spacious suite comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Boasting a terrace, this suite also features a coffee machine, a seating area and a flat-screen TV with cable channels. The unit has 5 beds.

Apartment Lux Maisonette Two-Bedroom This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Boasting a terrace, this apartment also features a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit has 5 beds.

About Terra Hotel

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Guest Reviews

Location

Terra Hotel boasts an excellent location with a wonderful view of the mountains and golf course. It is perfect for those seeking a quiet holiday but still close enough to the center of Bansko. Guests can enjoy a free shuttle service to the gondola lift, which is very convenient. Although there is nothing within walking distance from the hotel, guests can easily drive to other attractions. The hotel is ideal for spa and golf enthusiasts. The staff is exceptionally friendly and the rooms are clean with fantastic views of Pirin. However, guests should note that the hotel is located outside of Bansko and requires transportation to get to the town center. Overall, if you're looking for a calm and peaceful getaway with breathtaking views, Terra Hotel is the perfect place for you.

Breakfast

Guests staying at the Terra Hotel hotel have mixed opinions about the breakfast served on the premises. Some guests have referred to the breakfast as perfect and the best they have had, while others have said that the breakfast was poor and not up to 4-star hotel standards. The breakfast menu was a 6-variant set menu, not a buffet and some found the choices limited, but the food itself was good. The dinner included in the half-board package was also described as good by some guests. The food from the block table had little to choose from and was not the strong point of the hotel, but the restaurant offered a variety of food. Some guests complained about the stinginess of staff when requesting extras like butter. The quality of the breakfast was described as compromised, old or not on the expected level, while others found it to be very clean, friendly and delicious. Despite the mixed reviews, the hotel itself received praise for its beautiful apartments, location and views.

Dinner

Guests at Terra Hotel have had mixed experiences with dinner at the hotel's restaurant. Many guests compliment the food served during breakfast and dinner, praising its delicious taste and variety. However, others report negative experiences with the restaurant's service and food quality, suggesting that staff could be better trained and that the menu should include more international cuisine. Some guests have also noted issues with the availability of food during breakfast and long wait times in the restaurant. Despite these negative reviews, many guests have enjoyed a rich choice and delicious meals at the restaurant with some highlighting the excellent quality of the food. Overall, guests have had varied experiences with the dinner at Terra Hotel with some suggesting improvements are needed to enhance the dining experience.

Rooms

Terra Hotel is a beautiful hotel with spacious and clean rooms that offer a breathtaking mountain view. The apartments are large and comfortable, perfect for families. The rooms are bright, cozy and well-equipped, exceeding expectations. Guests particularly appreciated the comfortable beds and warm bathrooms. Although there were some minor complaints about cleanliness in certain rooms, most guests found the rooms to be very clean and nicely furnished with some even mentioning that they looked exactly like the photos. Some rooms also come with a kitchen, which is a great added convenience. The staff is friendly and the food is nice. However, there were some issues with broken or outdated furniture in a few rooms. Overall, Terra Hotel has wonderful rooms that match different preferences and needs, making it a great option for a stay in the area.

Beds

If you're wondering about the quality of the beds at Terra Hotel, fear not! The majority of the guests found the beds to be comfortable and spacious. Some even praised the mattresses specifically for their comfort. However, there were a few negative comments mentioning separate beds instead of a full queen or king size and pillow quality. Despite this, guests generally found the rooms to be clean, cozy and spacious with decent showers. Although there was a mention of a dead bee found in one bed, this seemed to be an isolated incident. While some guests complained about the synthetic fabric of the bedding, others expressed no issues with it. In short, if you're looking for a comfortable and clean bed during your stay, Terra Hotel seems like a great bet.

Cleanliness

Guests of Terra Complex rave about the hotel's cleanliness with many describing it as "very clean" and "overall clean." Reviewers specifically noted that the spa and outside pool were nicely maintained and one guest even praised the hotel's hygiene as being "at its best." Others complimented the clean and cozy rooms with some highlighting the nice views. However, there were a few negative comments regarding maintenance issues in some rooms and the cleanliness of certain areas, including the steam bath and pool bottom. Despite these minor issues, the hotel's cleanliness seems to have left a positive impression on most guests.

Staff

The staff at Terra Hotel is known for their kindness and helpfulness with many guests mentioning how nice and polite they were. Guests had positive experiences with the receptionists, spa staff and restaurant staff, although some did have negative encounters with certain individuals. Despite some language barriers, most guests found the staff to be attentive and accommodating with one guest even thanking them for their excellent service. The hotel is also praised for its cleanliness and cozy atmosphere.

Spa

The Terra Hotel hotel's spa area is a great value with various kinds of massages and a large indoor pool. The cleanliness and hygiene of the spa and hotel overall were excellent, although some guests noted that the pool could be cleaner. The spa staff were praised as professional and skilled and the children's room and billiards were nice touches. However, some guests felt that the spa facilities could be improved with incomplete or malfunctioning features such as the sauna and jacuzzi. Nonetheless, the small but pleasant spa area was generally well-maintained and a good place to unwind after a day of skiing or exploring.

Pool

The Terra Hotel hotel offers a great swimming pool and spa with facilities appropriate for both adults and kids. The heated pool is perfect for keeping the thermal pool feeling alive even in the snow. Guests appreciated the cleanliness of the indoor pool, though some noted that the water could be a bit cold. Unfortunately, the outside pool was often too cold to use and some guests were disappointed that it was not cleaned more regularly. Despite the issues with the outside pool, guests still found the pool overall to be excellent and of top quality. The jacuzzi was a bit too child-oriented for some, but overall the facilities were considered great.

Parking

When it comes to parking at Terra Hotel, guests have had mixed experiences. Some have reported that the small street where the hotel is located is not ideal for parking during the winter as there is a risk of damage to your vehicle. It's also worth noting that while there is free parking available, this is only on the street outside the hotel and not within the hotel grounds. However, there is a paid underground parking option available for those who prefer it. Despite the additional cost (10 lv./day or 5 euro), this is a popular choice due to the convenience it offers guests. In addition, some guests have praised the hotel's free shuttle service, which takes travelers to and from the nearby gondola lift, meaning that you don't have to worry about driving and paying for parking. Overall, while parking at Terra Hotel may not be perfect, it's worth noting that for many guests, it's not a problem at all.

Family

If you're looking for a great family vacation spot, Terra Hotel is the ideal choice with comfortable accommodations for all. They have a kids' room with toys, although some were damaged and a small room with child cots available. The apartments are spacious and provide the necessary comfort with clean and warm bathrooms. They even provide robes for children upon request. Plus, many families stay here with children. However, some reviewers noted that the children's high chairs in the restaurant were not cleaned regularly. While the large pool is not suitable for kids as it is too cold, the overall atmosphere is perfect for families. Don't miss out on the chance to vacation with your loved ones at Terra Hotel.

Golf

Terra Hotel is a fantastic hotel with a stunning view of the mountains and the neighboring golf course. Guests were able to enjoy the quiet location while also taking in the spectacular views of Pirin and the golf courses. Although some guests reported noise from the golf course maintenance, Terra Hotel could not be faulted. Many guests chose to stay at Terra Hotel specifically for the golf course and there was a sign directing guests to the hotel reception for more information about it. Overall, the hotel was praised for its luxurious view of the golf course and the Pirin mountains.

Ski

Terra Hotel is a great choice for a calm ski vacation with comfortable and cozy suites that include laundry machines to conveniently dry wet ski clothes. The hotel offers a free shuttle bus twice a day to the gondola lift, which takes approximately 10 minutes and eliminates the need to drive and pay for parking. While the location is not very close to Bansko and the roads may not always be cleaned, the shuttle bus service is convenient. However, some guests wished the shuttle ran more frequently. There were no negative mentions of the skiing itself and overall the hotel's location was considered good. The only downside for skiers was that breakfast service began at 8am, which was not ideal for early-morning ski outings.

4 Star

The Terra Hotel is a beautiful hotel perfect for those seeking a relaxing stay in Bulgaria. Despite a few criticisms from guests, the majority have praised the facilities and services available. It's worth noting that some guests felt the rooms didn't live up to typical 4-star standards, but this was made up for by the lovely spa and comfortable lounge chairs. Although a few guests were disappointed by the food, others found it enjoyable and there were no other major issues reported. Overall, it's a great choice for a peaceful vacation in Bulgaria.

Indoor Pool

Terra Hotel's spa goes above and beyond expectations, boasting a large indoor pool that is long enough for swimming. Although there was only one indoor pool in operation, guests were still impressed by its size and cleanliness. Some guests noted that the pool was quite cool, but others praised the pool's water temperature as excellent. Although the outdoor pool was not operational during some guest stays, the indoor pool provided ample opportunity for relaxation and exercise. The addition of a sauna and steam room was also appreciated by guests, although some wished that guests would need to reserve these amenities ahead of time. While one guest noted a strong chlorine smell in the pool area, most reviews were positive with some guests describing the pool area as a highlight of their stay at Terra Hotel.

Yes, Terra Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Terra Hotel.

No, Terra Hotel doesn't allow dogs.

Yes, parking facilities are available at Terra Hotel.

Yes, Terra Hotel has a gym.

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