Saint George Palace Aparthotel
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Summary of reviewsSaint George Palace Aparthotel impresses guests with its excellent location, nestled at the edge of the forest and the foothills of the mountains, offering stunning views and a serene escape from Bansko's city center. Its proximity to hiking trails and ski resorts, along with convenient shuttle services and in-house ski rentals, makes it a perfect choice for outdoor enthusiasts.
The breakfast experience at the hotel is generally well-received with guests praising its variety, quality and value for money. It offers a diverse and substantial buffet catering to various tastes and dietary needs, despite some suggestions for more variety and occasional minor criticisms about specific items.
Dinner at the aparthotel receives mixed feedback. While many find the food delicious, well-prepared and reasonably priced, others feel it lacks diversity and occasionally fails to meet four-star standards. Service inconsistencies and some specific issues, like the extra cost of drinks and cleanliness, were noted.
Rooms are highlighted for their spaciousness, cleanliness and comfort, making them ideal for families and groups. Equipped with modern amenities and often featuring stunning mountain views, the rooms create a warm, home-like atmosphere. Despite some feedback suggesting minor renovations and furniture improvements, overall, the rooms offer excellent value for money.
Cleanliness throughout the aparthotel is generally praised with daily cleaning services maintaining a spotless environment. Some guests pointed out isolated issues like dusty surfaces and insufficient towel changes, but the overall impression remains positive.
The staff at Saint George Palace Aparthotel are frequently commended for their friendliness, professionalism and helpfulness. Efficient check-ins and excellent service across various departments greatly enhance the guest experience, despite occasional mentions of less favorable interactions.
The internet service at the hotel is considered good with prompt staff responses to any issues. While some reviews suggest improvements in Wi-Fi stability and coverage, the overall service is deemed commendable.
Fitness amenities, including the gym, spa and pool, receive positive feedback. The gym, though appreciated for its presence, has mixed reviews regarding equipment quality and maintenance. The pool is consistently praised for its size, cleanliness and well-maintained facilities, despite some guests finding the water temperature too cold.
Parking at the aparthotel is ample and convenient with plenty of free spaces available, contributing to a hassle-free experience for guests.
Skiing facilities are highly appreciated with easy access, good ski storage and convenient shuttle services to the gondola, making it a great base for a ski holiday. Minor improvements are suggested for the ski rental service and reception access to skipasses.
Beds receive mixed reviews with many guests finding them comfortable and supportive, yet some complain about the firmness of the mattresses. Overall, Saint George Palace Aparthotel offers a delightful blend of natural beauty, comfort and attentive service, making it a favored choice for travelers seeking both adventure and relaxation.
Categories
The breakfast experience at the hotel is generally well-received with guests praising its variety, quality and value for money. It offers a diverse and substantial buffet catering to various tastes and dietary needs, despite some suggestions for more variety and occasional minor criticisms about specific items.
Dinner at the aparthotel receives mixed feedback. While many find the food delicious, well-prepared and reasonably priced, others feel it lacks diversity and occasionally fails to meet four-star standards. Service inconsistencies and some specific issues, like the extra cost of drinks and cleanliness, were noted.
Rooms are highlighted for their spaciousness, cleanliness and comfort, making them ideal for families and groups. Equipped with modern amenities and often featuring stunning mountain views, the rooms create a warm, home-like atmosphere. Despite some feedback suggesting minor renovations and furniture improvements, overall, the rooms offer excellent value for money.
Cleanliness throughout the aparthotel is generally praised with daily cleaning services maintaining a spotless environment. Some guests pointed out isolated issues like dusty surfaces and insufficient towel changes, but the overall impression remains positive.
The staff at Saint George Palace Aparthotel are frequently commended for their friendliness, professionalism and helpfulness. Efficient check-ins and excellent service across various departments greatly enhance the guest experience, despite occasional mentions of less favorable interactions.
The internet service at the hotel is considered good with prompt staff responses to any issues. While some reviews suggest improvements in Wi-Fi stability and coverage, the overall service is deemed commendable.
Fitness amenities, including the gym, spa and pool, receive positive feedback. The gym, though appreciated for its presence, has mixed reviews regarding equipment quality and maintenance. The pool is consistently praised for its size, cleanliness and well-maintained facilities, despite some guests finding the water temperature too cold.
Parking at the aparthotel is ample and convenient with plenty of free spaces available, contributing to a hassle-free experience for guests.
Skiing facilities are highly appreciated with easy access, good ski storage and convenient shuttle services to the gondola, making it a great base for a ski holiday. Minor improvements are suggested for the ski rental service and reception access to skipasses.
Beds receive mixed reviews with many guests finding them comfortable and supportive, yet some complain about the firmness of the mattresses. Overall, Saint George Palace Aparthotel offers a delightful blend of natural beauty, comfort and attentive service, making it a favored choice for travelers seeking both adventure and relaxation.
Aparthotel near Ski Resorts
Located at the foot of Pirin Mountain, it is about 800 meters from the ski lift. This 4-star apartment complex offers elegant accommodations. It is on the border with Pirin National Park.
Aparthotel with Swimming Pool
Saint George Palace Aparthotel provides swimming pool facilities for relaxation. The aparthotel offers a comfortable stay with access to spa services.
Heated Pool Indoor Pool
Aparthotel with Parking
The aparthotel has a large and spacious parking lot, ensuring guests rarely face difficulties when it comes to parking their vehicle. There are plenty of free parking spaces available near and in front of the hotel, making it easy and hassle-free to find a spot.
EV charging stations
Aparthotel with EV Charging Stations
Saint George Palace Aparthotel, being an aparthotel, may offer EV charging stations to cater to long-term guests who are more likely to own or rent electric vehicles.
4-Star Aparthotel
Offers spacious apartments and additional hotel services. It features a large relax area with massage services and panoramic views, making it a comfortable stay.
Aparthotel with Gym
Aparthotel with Indoor Pool
Aparthotel with Heated Pool
About Saint George Palace Aparthotel
License: Б3-ЖАЛ-629-Б1
Guest Reviews
Location
Guests appreciate the hotel's proximity to hiking trails, ski roads and mountain attractions, describing it as perfect for outdoor adventures. The ease of access to the ski resort is particularly noted with shuttle services to the gondola and an in-house ski rental providing added convenience for winter sports lovers.
While the location requires a bit of a trek to the city center and certain amenities, this slight distance contributes to the hotel's peaceful atmosphere. The journey to the center and back, especially uphill, can be challenging for some, but it is manageable on foot or with the aid of the shuttle bus.
Overall, Saint George Palace Aparthotel offers a superb mix of natural beauty, convenience for skiing and hiking and a quiet setting, making it a favored choice for travelers seeking both adventure and relaxation in Bansko.
Breakfast
Guests appreciate the availability of numerous tasty options, catering to different tastes and dietary needs. The buffet is often described as extensive with sufficient choices to avoid monotony even for those staying several days. Moreover, many reviews mention that the breakfast is good value for money compared to similar establishments in the area.
However, there are a few criticisms as well. Some guests find the breakfast repetitive and would prefer more variety day-to-day. A few also point out that the quality isn't always consistent with occasional remarks on specific items such as cold food or a lack of warm options. Additionally, some reviews mention the breakfast is a bit pricey with certain guests feeling it doesn’t fully justify the cost.
Overall, the breakfast at Saint George Palace Aparthotel is largely praised for its taste, variety and value, although there is room for improvement in terms of daily variation and specific offerings. The positive aspects significantly outweigh the negatives, making the breakfast experience a notable highlight for many visitors.
Dinner
Despite the praise, there are areas where improvement could be made. Some guests felt the food lacked diversity and did not meet the standards expected of a four-star hotel. The buffet, while featuring tasty options like chicken with potatoes and macaroni with tomato sauce, was sometimes seen as mediocre and not sufficiently varied. Additionally, the absence of drinks included with dinner and the extra cost of drinking water were points of contention for some visitors.
Service-wise, the restaurant staff and the dining experience had its ups and downs. While some found the food reasonably priced and the setting near the fireplace quite charming, others experienced poor noise cancellation and found the area near the fireplace dirty. One serious issue was raised about finding metal pieces from a wire sponge in the food, which certainly marred the dining experience.
Overall, while there are definite high points regarding taste and value, consistency and variety are areas where the hotel's dinner service could strive for improvements.
Rooms
Beds
However, there are notable criticisms that suggest the sleep quality might vary. Complaints about hard and firm mattresses appear repeatedly with some guests finding them extremely uncomfortable. Additionally, issues such as old furniture, low beds and beds being stacked next to each other are highlighted as areas of concern.
Single beds were criticized for being too narrow. Many guests also found the pillows unsatisfactory, describing them as small, bad or needing replacement. Issues with the sofa beds squeaking and being uncomfortable were also noted. The absence of extra cots and pillows further detracted from the comfort for some visitors.
In summary, while many guests enjoyed a comfortable and restful sleep on the beds provided, there were several who experienced discomfort due to the firmness of the mattresses and the quality of the pillows and sofa beds.
Cleanliness
However, some reviews indicate inconsistencies in housekeeping standards. A few guests noted that certain rooms were not well cleaned with issues such as dusty surfaces and insufficient vacuuming in the bedrooms. Specific criticisms include dirty blanket covers and mold in some bathrooms. Furthermore, there were mentions of areas within the complex that were not cleaned thoroughly, coupled with isolated instances where the towels were not changed frequently enough.
Despite these occasional shortcomings, the hotel's overall cleanliness is described favorably with many guests appreciating the clean, comfortable and cozy accommodations. The staff's efforts in maintaining hygiene standards are evident throughout the property, leaving a generally positive impression on visitors.
Staff
Across various departments, including the bar, ski rental and restaurant, staff members are noted for their professionalism, courteous behavior and genuine interest in guest satisfaction. The hotel's reception staff is frequently praised for their politeness, attentiveness and effective communication in English, ensuring smooth check-ins and addressing guest inquiries effectively.
Positive experiences extend to the food and beverage team, alongside the ski rental staff, who are both friendly and offer great advice. In contrast, however, there are occasional mentions of less favorable interactions, including reports of rude behavior and lack of knowledge from some receptionists. Despite this, the overwhelming consensus among guests is that the staff at Saint George Palace Aparthotel are friendly, courteous and a key reason for their enjoyable stay.
From efficient check-ins to excellent housekeeping, the staff’s consistent polite and welcoming attitude greatly enhances the overall guest experience, making it a popular choice for visitors seeking attentive and professional hospitality.
Wi-Fi
Gym
Pool
However, several guests noted that the water temperature tends to be on the colder side with some mentioning discomfort due to insufficient heating. While the pool is perfect for swimming, some visitors found the high chlorine level problematic. Despite the occasional observations about the temperature and maintenance issues, the pool remains a favorite feature among the hotel's offerings, celebrated for its spaciousness and cleanliness. The spa center further enriches the overall experience with varied saunas and appealing facilities. Some reports suggest maintenance can enhance specific aspects like temperature control and cleanliness in the pool area.
Parking
Ski
Transportation to the nearby ski lifts and gondola is well-covered with regular morning shuttles and a free shuttle bus service, making the five-minute drive to the slopes effortless. However, the schedule for this service ends early at 10:00am, which some find limiting but still find great for skiing in the early part of the day. Some reviews did mention room for improvement with the ski rental service and access to skipasses directly from the reception.
Despite these minor issues, Saint George Palace is perfect for skiing, ideal for families and easy to access the ski road. The gondola is a short distance away, either a 15-minute walk or a quick shuttle ride and staffed with friendly individuals, enhancing the overall experience. The hotel itself is recommended especially in winter for a great skiing holiday.
4 Star
Heated Pool
Indoor Pool
Yes, Saint George Palace Aparthotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Saint George Palace Aparthotel.
No, Saint George Palace Aparthotel doesn't allow dogs.
Yes, parking facilities are available at Saint George Palace Aparthotel.
Yes, Saint George Palace Aparthotel has a gym.
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