4-Star HotelSummary of reviews related to the '4 Star' categoryBalneo Hotel Zsori Thermal & Wellness offers a clean and modern stay that aligns well with its four-star rating in terms of aesthetics. Guests of the hotel appreciated the plentiful and delicious food provided. There were comments highlighting that deficiencies were promptly addressed when brought to the staff's attention, reflecting good reactive service.
However, several aspects of the hotel fall short of four-star expectations. Guests noted that the service and room equipment did not match the standard typically associated with four-star establishments. The dining experience, while abundant, was criticized for not having the level of culinary expertise expected. Other recurrent remarks mentioned that the outdoor pool was insufficiently sized to accommodate a fully booked hotel. Additionally, some guests experienced inconsistency with breakfast replenishment, which detracted from the overall experience.
Overall, while the hotel presents a modern and visually pleasing environment, there are numerous areas for improvement to genuinely reflect the quality and service expected of a four-star hotel.
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