Mercure Sydney Bankstown
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsMercure Sydney Bankstown is highly praised for its prime location, offering exceptional convenience and accessibility. Positioned on top of a casino and integrated with the Bankstown Sports Club, it provides easy access to public transport options, including nearby buses and train stations. The bustling surrounding area features a plethora of dining and entertainment options with multiple restaurants and bars inside the sports club and various eateries and shops in the vicinity, ensuring guests have plenty of choices for food and leisure activities. This makes the hotel an ideal spot for attending events and functions in the area.
The breakfast experience at the hotel receives mixed reviews. Many guests found it enjoyable, praising the variety and quality when rated highly. Despite this, issues such as inconsistent meal quality, slow service and early buffet closure were noted. Dinner, on the other hand, is highly acclaimed due to the convenient access to a wide range of dining options within the connected sports club, offering diverse culinary experiences that cater to different tastes.
Rooms at Mercure Sydney Bankstown are generally regarded as comfortable, clean and spacious. Guests appreciate the comfortable beds and clean, modern decor. However, the facility needs some updates, particularly in older rooms and bathrooms. Cleanliness is mostly praised with regular cleaning and well-maintained rooms, although some issues with housekeeping lapses and bathroom cleanliness were noted.
The staff receives high praise for their friendliness and helpfulness, contributing significantly to a pleasant stay. Guests commend the professionalism and demeanor of the staff, particularly the front desk employees who often go above and beyond to meet guests' needs. A few isolated incidents of unprofessional behavior were mentioned, but the overall impression of the staff is positive.
Free Wi-Fi is not provided and the Wi-Fi experience has mixed reviews with some guests facing connectivity problems and slow speeds during peak hours. Parking, however, is mostly appreciated for being free and secure, though navigating the system can be confusing due to insufficient signage and complex access.
For family stays, the hotel is favored due to its family-friendly atmosphere and accommodations, including joined rooms and family rooms suitable for small groups. The attached sports club offers a variety of activities that enhance the family stay experience. However, some aspects may not fully meet the needs of every family group.
The bedding at Mercure Sydney Bankstown is frequently described as very comfortable, contributing positively to the guest experience despite a few minor concerns about pillow support and bed size. Accessibility features are good overall with convenient elevator access and accessibility in the central location, though certain mobility challenges persist, particularly from the car park to the lifts.
In summary, Mercure Sydney Bankstown is highly recommended for its strategic location, excellent dining facilities, clean and comfortable rooms and the welcoming demeanor of the staff, making it a solid choice for both leisure and business travelers looking for convenience and a vibrant atmosphere.
Categories
The breakfast experience at the hotel receives mixed reviews. Many guests found it enjoyable, praising the variety and quality when rated highly. Despite this, issues such as inconsistent meal quality, slow service and early buffet closure were noted. Dinner, on the other hand, is highly acclaimed due to the convenient access to a wide range of dining options within the connected sports club, offering diverse culinary experiences that cater to different tastes.
Rooms at Mercure Sydney Bankstown are generally regarded as comfortable, clean and spacious. Guests appreciate the comfortable beds and clean, modern decor. However, the facility needs some updates, particularly in older rooms and bathrooms. Cleanliness is mostly praised with regular cleaning and well-maintained rooms, although some issues with housekeeping lapses and bathroom cleanliness were noted.
The staff receives high praise for their friendliness and helpfulness, contributing significantly to a pleasant stay. Guests commend the professionalism and demeanor of the staff, particularly the front desk employees who often go above and beyond to meet guests' needs. A few isolated incidents of unprofessional behavior were mentioned, but the overall impression of the staff is positive.
Free Wi-Fi is not provided and the Wi-Fi experience has mixed reviews with some guests facing connectivity problems and slow speeds during peak hours. Parking, however, is mostly appreciated for being free and secure, though navigating the system can be confusing due to insufficient signage and complex access.
For family stays, the hotel is favored due to its family-friendly atmosphere and accommodations, including joined rooms and family rooms suitable for small groups. The attached sports club offers a variety of activities that enhance the family stay experience. However, some aspects may not fully meet the needs of every family group.
The bedding at Mercure Sydney Bankstown is frequently described as very comfortable, contributing positively to the guest experience despite a few minor concerns about pillow support and bed size. Accessibility features are good overall with convenient elevator access and accessibility in the central location, though certain mobility challenges persist, particularly from the car park to the lifts.
In summary, Mercure Sydney Bankstown is highly recommended for its strategic location, excellent dining facilities, clean and comfortable rooms and the welcoming demeanor of the staff, making it a solid choice for both leisure and business travelers looking for convenience and a vibrant atmosphere.
Hotel with Parking
This hotel offers a spacious and secure car park on-site, which is completely free of charge for all guests. The availability of 24-hour reception further enhances the convenience of parking access.
EV charging stations
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Mercure Sydney Bankstown is exceptionally well regarded for its prime location, making it a favored choice for many visitors. Nestled on top of a casino and integrated with the Bankstown Sports Club, this hotel stands out for its convenience and accessibility. Guests consistently praised it for being centrally located with easy access to public transport options such as buses and the nearby Bankstown train station, facilitating straightforward travel into Sydney central and other destinations.
The area surrounding the hotel is bustling with a plethora of dining and entertainment options. The presence of multiple restaurants and bars within the sports club, along with a variety of eateries and shops in the vicinity, ensures that guests have a range of choices for food and leisure activities. This richness in amenities appears to be a significant highlight, as it allows for a comprehensive and enjoyable stay without the need to travel far.
Many reviews underscore the convenience of the location for attending events and functions, whether within the sports club or elsewhere in Bankstown. This makes the hotel an ideal spot for guests attending conferences, weddings or competitions in the area.
The ease of parking and the overall cleanliness and comfort of the rooms add to the attractiveness of the Mercure Sydney Bankstown. The hotel's strategic positioning within the club and close proximity to public transport and major roads make it easily accessible from various parts of Sydney, including the CBD and Olympic Park.
In summary, the Mercure Sydney Bankstown garners high praise for its excellent location, comprehensive facilities and the convenience it offers to its guests, making it a highly recommended option for both leisure and business travelers.
Mercure Sydney Bankstown offers a mixed experience when it comes to breakfast. Many guests found the breakfast to be quite enjoyable, describing it as good, delicious and substantial with plenty of variety. The service, when efficient and the freshness of ingredients were also appreciated. However, there were several concerns regarding the consistency and quality of the meals. Some reviewers noted that the breakfast was ordinary with specific complaints about rubbery bacon and microwaved hash browns. Slow service and early closure of the buffet were other points of dissatisfaction. Queue times for breakfast and coffee were mentioned frequently and some guests were disappointed that breakfast was not included in the room rate. Despite these issues, when breakfast met expectations, it was highly praised for its quality and presentation.
Nestled in a fantastic location, the Mercure Sydney Bankstown receives high praise for its extensive dining options, all conveniently accessible from the hotel itself. Guests are delighted with the amazing variety of restaurants, bars and cafes with many situated just downstairs, inside the connected Bankstown Sports Club. This setup ensures that meals and entertainment are never far away, providing a seamless experience even during a rainy weekend.
The hotel's array of dining venues offers something for everyone, from excellent cocktails to a seafood basket that's great value for money. The variety of food choices is frequently noted; there are plenty of restaurants offering everything from Italian to Vietnamese, ensuring diverse culinary experiences. Friendly staff and agreeable meal discounts through club memberships add to the overall positive dining atmosphere.
While most feedback highlights the excellent food and superb facilities, there are occasional mentions of mediocre meals, specifically at the Italian restaurant and through room service. Despite this, the convenience and sheer abundance of dining options generally overshadow any minor disappointments. All in all, the dining experiences at Mercure Sydney Bankstown are celebrated for their accessibility, variety and the vibrant atmosphere of the interconnected sports club.
Nestled in the heart of Bankstown, Mercure Sydney Bankstown offers a variety of room options that cater to diverse guest needs. While the property and overall rooms have received mixed reviews, the majority highlight certain praiseworthy aspects. Guests frequently appreciate the comfort of the rooms with many describing their stays as very comfortable and quiet. The bed comfort stands out, often noted as super comfortable or adequately comfy, ensuring a restful night's sleep.
Cleanliness is another positive recurring theme with numerous reviews emphasizing the rooms' spotlessness. Rooms are described as very clean, immaculate and well-maintained daily, contributing to an overall pleasant experience. The spaciousness of the rooms is highlighted by many; descriptions range from generous and large to fully spacious, allowing for comfortable movement and a relaxed atmosphere.
Notably, the modern decor receives commendation from several guests, who find the clean, modern rooms add a touch of contemporary elegance to their stay. However, there are mentions of the facility needing some upgrades, particularly in the older, more outdated rooms and bathrooms that could benefit from a refresh. Some complaints about malfunctioning air conditioning and intermittent noise suggest that maintenance could be an area for improvement.
Room amenities such as a bath tub in larger rooms add an element of luxury, while the availability of good room service has been a plus for many. The hotel's location and its convenient linkage to dining options, including a nice food court with a selection of restaurants, make it a practical choice for travelers.
While there are a few issues that need addressing, such as occasional uncleanliness, noise from air conditioning and basic, dated room fittings, the Mercure Sydney Bankstown provides a generally comfortable and satisfactory stay, especially noted for its clean, spacious and well-appointed rooms.
Mercure Sydney Bankstown often receives high praise for its beds, frequently described as very comfortable and super comfy. Guests have highlighted the cleanliness and daily making of the beds, which adds to the overall comfort. While some visitors pointed out that the pillows lacked support, many found the beds themselves to be a delightful aspect of their stay. The majority of reviewers mentioned the beds as extremely comfortable with particular appreciation for the king-size options upon request.
However, there were mixed opinions with a few noting issues such as small bed sizes and discomfort due to joined singles creating a dip or crack in the middle. Despite these occasional drawbacks, the general sentiment leans positively towards the bedding experience at the hotel, making it a strong feature of the guest accommodations.
Mercure Sydney Bankstown has garnered mixed reactions regarding its cleanliness, but positive remarks highlight several key aspects. Many guests appreciated the rooms for being clean, neat and tidy. The comfort of the accommodation was a common highlight with some finding the rooms very modern and spacious. Regular cleaning, including changing towels daily, was noted by several reviewers and the hotel's facilities were often described as clean and well-maintained.
The hotel’s convenient location near the train station was frequently praised, making it a practical choice for travelers. Guests also noted that rooms were generally comfortable and offered good value for money, aligning with their expectations for a clean and affordable stay.
However, repeated concerns emerged about the state of the bathrooms with frequent mentions of dirty grout, mold and inadequate cleaning. Specific issues like old tiles, poor water pressure in showers and inadequately cleaned areas were pointed out multiple times. Some guests commented on housekeeping lapses with noted instances where the rooms did not seem to have been cleaned daily or thoroughly.
Despite these concerns, many reviews still emphasized the overall cleanliness and comfort of the rooms, suggesting that while there are areas for improvement, the hotel largely meets guest expectations for a pleasant and hygienic stay.
The staff at Mercure Sydney Bankstown receives high praise for their friendliness and helpfulness, creating a welcoming and supportive environment for guests. Many reviewers note the courteous, polite and professional demeanor of the staff, who are frequently described as accommodating and efficient. Front desk employees, in particular, are highlighted for their exceptional service, often going above and beyond to meet guests' needs.
Guests appreciate the efforts of the cleaning team and specific staff members like Yumi and Kevin, who made a notable impact with their exceptional service and professionalism. The presence of secure parking and the willingness of the staff to assist with parking logistics add to guests' positive experiences.
However, there are a few critiques concerning management and isolated incidents with certain staff members showing unprofessional behavior. Despite these occasional negative experiences, the overall consensus is that the staff at Mercure Sydney Bankstown significantly contribute to a pleasant stay with their attentive, friendly and helpful nature.
The WiFi experience at Mercure Sydney Bankstown has received mixed feedback from guests. Some found that the internet speed was poor and several experienced difficulties in connecting during certain hours, notably from 5 pm to 11 pm. There were frequent mentions of Wi-Fi problems, including issues with not receiving the Wi-Fi password upon arrival. Despite these challenges, a few guests noted that the Wi-Fi worked fine and was satisfactory when available. However, it is important to note that Wi-Fi is not complimentary, which could be a consideration for potential visitors. Additionally, the lack of complimentary water bottles was a notable point of concern for some guests.
Mercure Sydney Bankstown's parking situation has garnered a mix of reviews with many guests appreciating the convenience of the free parking provided. The hotel offers secured and undercover parking, which is often highlighted positively. Guests found the parking facilities clean and noted that there was plenty of available space.
However, navigating the parking system can be cumbersome for some. Guests have reported issues with ticket validation and finding the reception area from the car park. Signage is also mentioned as lacking, which adds to the confusion. Some have found the entry and exit points to be annoying, primarily due to the parking being part of the adjoining sports club, which complicates access.
Despite these challenges, the complimentary parking remains a significant perk, appreciated by many for its convenience and ease of access. Overall, while the parking facilities are generally praised for being free and plentiful, improvements in signage and ease of access would enhance the overall experience for guests.
Mercure Sydney Bankstown is praised for its family-friendly atmosphere and ideal accommodations for those traveling with loved ones. The hotel's close proximity to shopping centers and family attractions enhances the appeal for family gatherings and get-togethers. Guests appreciate the thoughtful design and comfortable environment, making it a favorite destination for country frequent visitors and weekend family trips.
Families will find plenty to keep everyone entertained, especially with the sports club attached to the hotel offering a variety of activities. The accommodations are particularly suited for families with options like joined rooms and family rooms that provide the necessary space and comfort. The smaller rooms, while cozy, are suitable for families and have been reported to comfortably fit smaller family groups.
Additionally, the hotel's location is convenient for those attending family functions, eliminating concerns about transportation. The staff's accommodating nature is a highlight, ensuring that even those traveling with elderly family members have a pleasant stay.
However, there are some mixed feelings about the hotel's family-friendly label, suggesting that while many aspects are tailored for families, there are areas that may not fully meet the needs of all family groups. Despite this, the majority of reviews lean towards a positive family experience, making Mercure Sydney Bankstown a recommended choice for a comfortable and enjoyable family stay.
Mercure Sydney Bankstown offers mixed accessibility experiences for guests with disabilities. The hotel's central location is praised for its convenience with easy access to food, trains, the main street and shopping centers. The facility itself has good elevator accessibility and several neat, accessible rooms available.
However, there are some challenges for those with mobility issues. While lift access is good and staff are helpful with mobility concerns, getting from the car park to the lifts can be difficult. The lower car park poses additional struggles for those with disabilities and finding parking near the entrance can be particularly problematic, especially for guests with babies.
Despite these issues, the hotel provides special mobility rooms, ensuring that guests with disabilities have access to necessary accommodations. Reception access could be improved, but once inside, maneuvering around is generally manageable. The location within a sports club adds a layer of safety and further convenience, contributing positively to the overall stay.
Location Show Map
Location
The area surrounding the hotel is bustling with a plethora of dining and entertainment options. The presence of multiple restaurants and bars within the sports club, along with a variety of eateries and shops in the vicinity, ensures that guests have a range of choices for food and leisure activities. This richness in amenities appears to be a significant highlight, as it allows for a comprehensive and enjoyable stay without the need to travel far.
Many reviews underscore the convenience of the location for attending events and functions, whether within the sports club or elsewhere in Bankstown. This makes the hotel an ideal spot for guests attending conferences, weddings or competitions in the area.
The ease of parking and the overall cleanliness and comfort of the rooms add to the attractiveness of the Mercure Sydney Bankstown. The hotel's strategic positioning within the club and close proximity to public transport and major roads make it easily accessible from various parts of Sydney, including the CBD and Olympic Park.
In summary, the Mercure Sydney Bankstown garners high praise for its excellent location, comprehensive facilities and the convenience it offers to its guests, making it a highly recommended option for both leisure and business travelers.
Breakfast
Dinner
The hotel's array of dining venues offers something for everyone, from excellent cocktails to a seafood basket that's great value for money. The variety of food choices is frequently noted; there are plenty of restaurants offering everything from Italian to Vietnamese, ensuring diverse culinary experiences. Friendly staff and agreeable meal discounts through club memberships add to the overall positive dining atmosphere.
While most feedback highlights the excellent food and superb facilities, there are occasional mentions of mediocre meals, specifically at the Italian restaurant and through room service. Despite this, the convenience and sheer abundance of dining options generally overshadow any minor disappointments. All in all, the dining experiences at Mercure Sydney Bankstown are celebrated for their accessibility, variety and the vibrant atmosphere of the interconnected sports club.
Rooms
Cleanliness is another positive recurring theme with numerous reviews emphasizing the rooms' spotlessness. Rooms are described as very clean, immaculate and well-maintained daily, contributing to an overall pleasant experience. The spaciousness of the rooms is highlighted by many; descriptions range from generous and large to fully spacious, allowing for comfortable movement and a relaxed atmosphere.
Notably, the modern decor receives commendation from several guests, who find the clean, modern rooms add a touch of contemporary elegance to their stay. However, there are mentions of the facility needing some upgrades, particularly in the older, more outdated rooms and bathrooms that could benefit from a refresh. Some complaints about malfunctioning air conditioning and intermittent noise suggest that maintenance could be an area for improvement.
Room amenities such as a bath tub in larger rooms add an element of luxury, while the availability of good room service has been a plus for many. The hotel's location and its convenient linkage to dining options, including a nice food court with a selection of restaurants, make it a practical choice for travelers.
While there are a few issues that need addressing, such as occasional uncleanliness, noise from air conditioning and basic, dated room fittings, the Mercure Sydney Bankstown provides a generally comfortable and satisfactory stay, especially noted for its clean, spacious and well-appointed rooms.
Beds
However, there were mixed opinions with a few noting issues such as small bed sizes and discomfort due to joined singles creating a dip or crack in the middle. Despite these occasional drawbacks, the general sentiment leans positively towards the bedding experience at the hotel, making it a strong feature of the guest accommodations.
Cleanliness
The hotel’s convenient location near the train station was frequently praised, making it a practical choice for travelers. Guests also noted that rooms were generally comfortable and offered good value for money, aligning with their expectations for a clean and affordable stay.
However, repeated concerns emerged about the state of the bathrooms with frequent mentions of dirty grout, mold and inadequate cleaning. Specific issues like old tiles, poor water pressure in showers and inadequately cleaned areas were pointed out multiple times. Some guests commented on housekeeping lapses with noted instances where the rooms did not seem to have been cleaned daily or thoroughly.
Despite these concerns, many reviews still emphasized the overall cleanliness and comfort of the rooms, suggesting that while there are areas for improvement, the hotel largely meets guest expectations for a pleasant and hygienic stay.
Staff
Guests appreciate the efforts of the cleaning team and specific staff members like Yumi and Kevin, who made a notable impact with their exceptional service and professionalism. The presence of secure parking and the willingness of the staff to assist with parking logistics add to guests' positive experiences.
However, there are a few critiques concerning management and isolated incidents with certain staff members showing unprofessional behavior. Despite these occasional negative experiences, the overall consensus is that the staff at Mercure Sydney Bankstown significantly contribute to a pleasant stay with their attentive, friendly and helpful nature.
Wi-Fi
Parking
However, navigating the parking system can be cumbersome for some. Guests have reported issues with ticket validation and finding the reception area from the car park. Signage is also mentioned as lacking, which adds to the confusion. Some have found the entry and exit points to be annoying, primarily due to the parking being part of the adjoining sports club, which complicates access.
Despite these challenges, the complimentary parking remains a significant perk, appreciated by many for its convenience and ease of access. Overall, while the parking facilities are generally praised for being free and plentiful, improvements in signage and ease of access would enhance the overall experience for guests.
Family
Families will find plenty to keep everyone entertained, especially with the sports club attached to the hotel offering a variety of activities. The accommodations are particularly suited for families with options like joined rooms and family rooms that provide the necessary space and comfort. The smaller rooms, while cozy, are suitable for families and have been reported to comfortably fit smaller family groups.
Additionally, the hotel's location is convenient for those attending family functions, eliminating concerns about transportation. The staff's accommodating nature is a highlight, ensuring that even those traveling with elderly family members have a pleasant stay.
However, there are some mixed feelings about the hotel's family-friendly label, suggesting that while many aspects are tailored for families, there are areas that may not fully meet the needs of all family groups. Despite this, the majority of reviews lean towards a positive family experience, making Mercure Sydney Bankstown a recommended choice for a comfortable and enjoyable family stay.
Accessible
However, there are some challenges for those with mobility issues. While lift access is good and staff are helpful with mobility concerns, getting from the car park to the lifts can be difficult. The lower car park poses additional struggles for those with disabilities and finding parking near the entrance can be particularly problematic, especially for guests with babies.
Despite these issues, the hotel provides special mobility rooms, ensuring that guests with disabilities have access to necessary accommodations. Reception access could be improved, but once inside, maneuvering around is generally manageable. The location within a sports club adds a layer of safety and further convenience, contributing positively to the overall stay.
No, Mercure Sydney Bankstown doesn't have any pool.
No, a spa isn't available at Mercure Sydney Bankstown.
No, Mercure Sydney Bankstown doesn't allow dogs.
Yes, parking facilities are available at Mercure Sydney Bankstown.
Yes, Mercure Sydney Bankstown has a gym.
Location Show Map
More Options
