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Summary of reviewsTerrace Hotel is positioned in the heart of Bandar Seri Begawan, making it an excellent choice for travelers who want to explore the city's key attractions such as the Regalia Museum, Sultan's Museum and Sultan's Mosque. Guests find the location ideal for both sightseeing and easy access to dining and shopping at nearby night markets and shopping centers. Many highlight the hotel’s convenience in facilitating exploration of the city’s notable landmarks.
The breakfast at Terrace Hotel is à la carte, offering a more personalized experience with American and Asian options, including popular local dishes like Char Kway Teow and nasi lemak. Though some guests missed the variety of a buffet, the quality and taste of the breakfast items are generally praised. There are occasional issues with the availability of certain ingredients, but the service is typically attentive despite being a bit slow at times.
Guest rooms are spacious with comfortable beds and basic amenities such as kettles and fridges. The view of the trees from the rooms adds a pleasant touch. The bathrooms are well-maintained, featuring both bathtubs and showers. However, the decor and furnishings are dated, reflecting a 1970s style, which may appeal to fans of vintage aesthetics but can be off-putting for others. Issues like outdated facilities, dustiness and dim lighting have been reported but do not overshadow the overall comfort that the rooms provide.
Cleanliness across the hotel is commendable with the staff’s dedication to maintaining clean rooms and common areas frequently noted. While the hotel shows signs of wear—such as mold in bathrooms and a pervasive bad smell in some rooms—the efforts of the polite and accommodating staff in keeping the place clean are apparent.
The staff at Terrace Hotel is often praised for being friendly and helpful. Guests have highlighted the efforts of housekeepers, waitresses and receptionists in creating a welcoming atmosphere. There are occasional remarks about less-than-ideal experiences with reception staff, but overall, the personnel work hard to ensure guests have a pleasant stay.
The hotel's pool area is appreciated for its relaxing atmosphere, being an inviting spot for guests to unwind. Families particularly value the provided swimming rings for children. The pool is described as aesthetically pleasing, although some guests have noted that the chlorine level can be quite strong.
Regarding the beds, many guests have found them to be comfortable, contributing to a good night's sleep. However, issues such as awkward positioning, lack of adequate support and old mattresses were mentioned. The responsiveness of the staff to bed-related complaints has been mixed with some guests feeling that resolution is slow.
In summary, Terrace Hotel offers a centrally located, comfortable and clean stay with several positive aspects such as a personalized breakfast experience, a pleasant pool area and friendly staff. Improvements could be made in updating room decor and furnishings and addressing some inconsistencies in service responsiveness and bed comfort.
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