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Summary of reviewsITC Windsor, a Luxury Collection Hotel in Bengaluru, offers an impressive experience marked by its superb central location, heritage charm and exceptional service. Nestled in a tranquil, green neighborhood, the hotel provides easy access to key areas such as MG Road and Brigade Road, ideal for both business and leisure travelers. The property's old-world charm, expansive greenery and garden access augment its appeal, making it a serene retreat within the city.
The dining experiences, particularly breakfast and dinner, receive high commendation. Guests appreciate the extensive, high-quality buffet offerings at the Raj Pavilion, which include both Indian and international options, along with dedicated vegan choices. Memorable dining moments are highlighted at the outdoor Indian restaurant and the Royal Afghan, known for their superb food and attentive service. Despite occasional lapses in food quality and replenishment, the overall dining feedback is overwhelmingly positive.
Rooms at ITC Windsor are described as clean, comfortable and well-maintained, blending heritage decor with modern amenities. While some rooms may feel dated and in need of renovation, particularly in terms of bedding and bathroom maintenance, the general consensus points to a cozy and charming stay. Guests particularly enjoy rooms with garden access or balconies, adding to the hotel's elegant ambiance.
Cleanliness across the property is maintained to high standards, supported by commendable housekeeping and effective COVID-19 sanitization protocols. Clean common areas, fresh linens and well-stocked toiletries contribute to a hygienic environment, even though a few instances of lapses in room maintenance have been noted.
The staff at ITC Windsor stands out for their exemplary service and hospitality. Guests consistently praise the professionalism, friendliness and attentiveness of the staff across various departments, enhancing the overall guest experience. A few reviews noted slower responses at reception, but these instances are exceptions rather than the norm.
The hotel's spa and gym facilities further complement the luxurious experience. The spa offers quality treatments such as the Kaya Kalp facial and the gym is well-equipped with helpful instructors, offering guests a comprehensive wellness experience.
Parking receives mixed feedback with some citing issues like insufficient space and lack of valet service. However, the hotel’s security measures are appreciated, ensuring vehicle safety.
Families find ITC Windsor to be a welcoming and accommodating environment, particularly enjoying the garden access and personalized meal options for children. Despite its age, the hotel remains a favored choice for families seeking a comfortable staycation with a few reservations regarding suitability for all family visits.
The beds at ITC Windsor are generally praised for their comfort and clean linens, contributing to excellent sleep quality. While a few guests experienced issues with uneven or lumpy mattresses, the majority reported a restful stay.
Renowned as a five-star property, ITC Windsor lives up to its luxurious reputation with spacious rooms, refined hospitality and a prime location. Some areas like food pricing and service efficiency have room for improvement, but overall, the property maintains a strong standing among luxury hotels in Bengaluru, particularly valued by business travelers for its convenient access and central positioning. Show more
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Categories
Luxury Hotel
Built in a neoclassical style, this hotel offers elegant accommodation including suites with butler service. It features a large pool area with a fountain, day beds, palm trees, and a dining terrace.
Hotel Taking Steps Towards Sustainability
This hotel is a global leader in sustainable hospitality, being the first hotel in the world to achieve LEED Zero Carbon certification. It utilizes wind turbine generators and energy-efficient technologies, demonstrating a strong commitment to reducing its environmental impact. The hotel also has initiatives for water conservation and solid waste management, with over 99% of solid waste being re-used or recycled.
Hotel for Honeymoon
ITC Windsor blends classic elegance with modern amenities, offering multiple dining options and a tranquil atmosphere. The hotel's historical charm and luxurious service create a unique and romantic setting.
Hotel with Spa
This luxury collection hotel offers a well-regarded spa facility that contributes to its overall excellent guest reviews, providing a relaxing and rejuvenating experience.
Romantic Hotel
ITC Windsor offers a blend of colonial charm and modern luxury, creating a unique and romantic atmosphere. The hotel features elegant rooms, exceptional dining options, and a serene spa, ensuring a memorable experience for couples. Its historic ambiance and top-notch service make it an ideal choice for a romantic getaway.
Accessible Hotel
This hotel offers accessible guest rooms with 32-inch wide doorways, accessible routes from the public entrance to accessible rooms, bathroom grab bars, lowered deadbolt locks and electrical outlets, doors with lever handles, roll-in showers, adjustable shower wands, toilet seats at wheelchair height, and accessible vanities.
Hotel with Gym
ITC Windsor features a well-equipped gym with a variety of fitness equipment and personalized training services. The hotel combines fitness with a luxurious and relaxing environment.
5-Star Hotel
ITC Windsor, built in a neoclassical style, provides a luxurious experience with its canopied beds, chandeliers, gilt finishes, and a large pool area, offering a glimpse into another era.
Family Friendly Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
Queen or Twin Room with City/Pool View - TowersAlarm Clock is on request.
Manor Queen Room with City ViewThe room has a Step Out Balcony.
Alarm Clock is on request.
Queen Room with City View - Manor ExclusiveAlarm Clock is on request.
Large King Room - Club Lounge AccessProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible double room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 1 bed.
Manor King Suite with Garden/City View - Club Lounge AccessOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit has 1 bed.
Queen Room - Run of HouseThe spacious double room offers air conditioning, executive lounge access, as well as a private bathroom featuring a hairdryer and slippers. The double room provides a wardrobe, a safe deposit box, an electric kettle, a sofa and a flat-screen TV. The unit offers 1 bed.
Manor Exclusive Queen Room with City ViewThe spacious double room offers air conditioning, executive lounge access, as well as a private bathroom boasting a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, an electric kettle, a sofa, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
The ITC Windsor in Bengaluru boasts an enviable and superb location that guests repeatedly commend for its central and convenient positioning. Nestled in a nice neighborhood, the hotel offers easy navigation around the city and is not too far from either the airport or central Bangalore, making it a prime spot for both business travelers and tourists.
Surrounded by expansive greenery and tranquil environs, the area is perfect for morning and evening walks, providing a calm retreat within the bustling city. The property is well-located near to must-visit places such as MG Road, Brigade Road and Rajajinagar, ensuring that key areas and activities in Bangalore are easily accessible.
Guests appreciate the blend of old-world charm, grandeur and classic decor that the hotel’s architecture and ambiance provide. Alongside the heritage feel, it’s praised for its clean and comfortable rooms, excellent service and culinary delights. The hotel's setting near the golf course and the beautiful garden access add to its charm.
Best described as a heritage property, ITC Windsor skillfully combines style, facilities and exceptional service, making it a highly recommended option for anyone visiting Bangalore.
Breakfast
The breakfast experience at ITC Windsor, Bengaluru, receives overwhelmingly positive remarks from guests. Many highlight the extensive variety at the buffet, which includes both Indian and international options. Diners frequently mention the excellent quality and delicious taste of the food, as well as the availability of vegan choices. The breakfast spread is described as lavish, sumptuous and full of diverse selections, including items like fresh juices, eggs, muesli and filter coffee. The Raj Pavilion, in particular, is noted for its ambience and the attentiveness of the staff, who deliver warm and caring service.
Guests appreciate the thoughtful details such as live cooking counters and the helpfulness of staff members like Mr. Venugopal. While some found the breakfast area crowded, especially during weekends and noted the occasional lapse in replenishing items, the majority view it positively. Keywords frequently associated with the breakfast include fantastic, fabulous and superb. However, a few reviews also express disappointment with certain aspects such as overcrowding, management issues and occasional lapses in food quality, indicating areas for improvement. Overall, the breakfast at ITC Windsor is praised for its quality, variety and service, contributing to the overall enjoyable dining experience.
Dinner
Visitors to ITC Windsor, a Luxury Collection Hotel in Bengaluru, have had quite the dining experience with many memorable moments from their dinners. A notable highlight is the outdoor Indian restaurant, which evokes fond memories of the famous Bukhara. The Sikandari raan has been described as imperious, adding to the splendid variety offered for both dinner and breakfast.
The buffets at the Raj Pavilion stand out as a particular highlight, featuring an array of dishes that left guests amazed by the experience. While the preset dinner buffet and the set dinner have not been to everyone's taste with some comparing it to cheap flight food, the overall quality of the dishes still managed to impress, especially the butter chicken and garlic naan.
Guests also enjoyed their meals at the Royal Afghan, describing the food as mouth-watering and praised the attentive service, particularly noting commendable service by staff members such as Mr. Balasubramaniam. Cleanliness and food quality received high marks across the board with many guests expressing their love for both breakfast and dinner offerings.
Despite a few hiccups, including one unfortunate experience at Dublin and a limited dinner spread for half-board accommodations, the hotel still managed to provide exceptional meals that were cooked to perfection. The combination of great food, variety and excellent service ensures that dining at ITC Windsor remains a noteworthy part of the guest experience.
Rooms
The rooms at ITC Windsor, a Luxury Collection Hotel in Bengaluru, generally offer an inviting blend of comfort and heritage. Guests found many rooms to be clean, well-maintained and equipped with the amenities expected of a five-star establishment. Particularly praised were the spacious rooms with a cozy ambiance and rooms that opened onto lush common balconies or private gardens, enhancing the charm of the stay.
However, several rooms were noted for their dated décor and need for renovations. Some rooms were smaller and felt crammed compared to others with occasional issues such as musty smells, outdated bedding and insufficient cleanliness. The bathrooms, while often described as clean, sometimes received mixed feedback regarding space and maintenance.
Despite these minor drawbacks, the overall ambiance and decor, especially in vintage and historic sections, received positive remarks. Upgraded rooms and those with garden access were particularly appreciated, aligning with the hotel's elegant aesthetics. Some areas are undergoing upgrades, suggesting that the hotel is addressing some of the dated aspects of its rooms.
In summary, while the rooms may need some updates to fully align with modern expectations, they offer a comfortable and charming stay highlighted by spaciousness and well-maintained facilities.
Beds
The beds at ITC Windsor, a Luxury Collection Hotel, Bengaluru, generally receive positive feedback from guests. Many visitors rave about the amazing pillows and numerous mentions highlight the overall comfort of the beds. Guests often describe the bedding as very comfortable or even super comfortable, adding to the excellent sleep quality experienced at the hotel. The cleanliness of the bedsheets and towels is frequently praised, contributing to a pleasant stay.
However, a few guests did report some issues; some found the beds to be lumpy, uneven or not up to the mark. There were mentions of slopey beds and mattresses that sink with issues such as beds not being twins or the shared bed not fitting perfectly. Despite these isolated complaints, the majority of reviews emphasize the comfortable nature of the beds with bed linen also receiving commendations for its comfort. Overall, most guests appear to enjoy a good night's sleep thanks to the hotel's bedding.
Cleanliness
ITC Windsor, a Luxury Collection Hotel in Bengaluru consistently receives high praise for its cleanliness and upkeep. Guests frequently note that the hotel is well-maintained and impeccably clean. Plenty of fresh towels, toiletries and linens contribute to a comfortable and hygienic stay. The common areas are particularly well-decorated and spotless, creating an inviting atmosphere throughout the property.
The friendliness and helpfulness of the staff, from the front desk to the porters and cleaning crew, further enhance the welcoming environment. The garden access provides a relaxing area for guests and their families to unwind.
While most reviews highlight the exceptional cleanliness and hygiene standards, some mention occasional lapses in room maintenance and cleaning. Issues such as dusty upholstery, food particles and dirty dishes have been reported, but these seem to be exceptions rather than the norm.
Overall, the hotel is described as having an old-world charm and colonial character combined with high-class cleanliness. Efficient housekeeping and effective COVID-19 sanitization protocols keep the property looking pristine and ensure a comfortable experience for guests.
Staff
The staff at ITC Windsor, a Luxury Collection Hotel in Bengaluru, have received high commendation for their exceptional service and hospitality. Guests have noted the staff's well-trained, friendly demeanor and their consistent attentiveness. Staff members, including individuals like Amit at the front desk, Nisha Pandey, Ruby Rathode and the chefs, have been specifically praised for their helpfulness and efficiency. Reviews highlight the staff's courteous and polite behavior, whether at the reception, restaurant or poolside, emphasizing their professionalism without being obsequious.
The housekeeping team, led by individuals such as Khushi, is recognized for their attention to detail and accommodating nature. Restaurant staff have also been considerate, making provisions for vegan options and ensuring a pleasant dining experience. Guests appreciated the quick check-in process handled by Ronald and support staff at various points of their stay, reinforcing that service levels are generally high and the staff hospitality excellent.
While overwhelmingly positive, some reviews mentioned issues with reception service, indicating instances of unaccommodating or slow responses. However, these instances appear to be overshadowed by the generally warm and engaged service that most of the staff provide. Overall, the staff at ITC Windsor contribute significantly to the delightful experience of staying at this luxury hotel, ensuring that guests feel welcomed and well-cared-for throughout their visit.
Spa
ITC Windsor in Bengaluru offers a luxurious spa experience that has garnered positive feedback from many guests. The spa, known for its range of quality massages and treatments, ensures that wellness is impeccably maintained. Visitors have highlighted the Kaya Kalp facial as a standout service. Additionally, the hotel boasts a great gym and spa, making it a comprehensive wellness destination. However, there are minor suggestions for improvement in some treatments. Overall, the spa menu and services have been praised for their excellence and contribution to a relaxing stay.
Gym
The gym at ITC Windsor, a Luxury Collection Hotel, Bengaluru is a standout feature among its amenities, frequently praised by guests for its excellence. It boasts a well-equipped fitness center with a superb layout, providing a conducive environment for any workout routine. The gym is complemented by highly athletic instructors, particularly noted are Satish and Tousheef, who are described as very helpful, enhancing the overall fitness experience. Despite one minor mention regarding the lack of a simple pain relief spray, the gym area nevertheless receives positive feedback for its facilities and supportive staff, making it a valuable asset for guests looking to maintain their fitness regimen during their stay.
Parking
The parking situation at ITC Windsor, a Luxury Collection Hotel, Bengaluru, receives mixed feedback from guests. Some guests find the parking experience to be poor, citing issues like a lack of parking space, no valet service and no parking attendants. However, there are also positive comments about the hotel's security, suggesting that guests do not need to worry about the safety of their cars. Additionally, some guests appreciated the helpfulness of the hotel staff, indicating a generally positive experience overall.
Family
ITC Windsor, a Luxury Collection Hotel in Bengaluru, receives high praise for its family-friendly environment. Guests frequently note that the hotel is particularly well-suited for family trips, including those with children and toddlers. The convenience of having walk-in garden access is highlighted, providing a relaxed space for families with young children. The hotel gets commendations for its accommodating staff, specifically mentioning instances where chefs have willingly prepared customized meals for kids without hesitation. The hotel's atmosphere is described as comfortable enough for a quiet and leisurely staycation. Despite these positive points, some guests hint at the property's age and suggest that it might not be suitable for all family visits. Still, many families have remained loyal patrons of the ITC group, appreciating the overall experience the hotel offers.
5 Star
ITC Windsor in Bengaluru is often hailed as a five-star property with many guests appreciating its luxurious offerings. Visitors frequently commend the ample room sizes and the overall refinement that befits its luxury status. Guests have described their experience as great with multiple recommendations for anyone visiting Bengaluru. Many reviews highlight the hospitality and service as aligning with what one would expect from a five-star hotel. The cordial staff and clean, comfortable rooms contribute to the overall positive experience.
However, it's noted that there is room for improvement in some areas. For instance, while some have praised the breakfast, others found it less than stellar or described the service as slow and chaotic. The price point for food and beverages is considered steep by some visitors. Overall, despite some feedback on specific areas like food quality and room service efficiency, the ITC Windsor maintains a reputation as a noteworthy choice among the luxury hotels in Bangalore.
Business
Situated in the heart of Bengaluru, ITC Windsor, a Luxury Collection Hotel, offers a convenient and central location for business travelers. The property is easily accessible from the airport, making it ideal for those arriving for business trips. Guests have praised the hotel for its reliable service, comfortable beds and clean meeting rooms. Business amenities, including a well-maintained conference room, cater effectively to corporate needs. Additionally, the considerate inclusion of bicycles allows guests a unique way to explore the city during their stay. The banquet team received mixed feedback, indicating room for improvement. Nonetheless, individual staff members, notably Mr. Balasubramaniam, have been recognized for their exceptional service. The presence of balconies and bars adds to the overall experience, enhancing the stay for those in town for exhibitions or business purposes.
Luxury
Nestled in the heart of Bengaluru, ITC Windsor, a Luxury Collection Hotel, offers an opulent experience reminiscent of India's most iconic hotels. This grand property with its wonderful colonial style infused with Indian ambiance, consistently lives up to its reputation of providing real old-style luxury. Guests frequently commend the hotel for its impeccable cleanliness and well-maintained grounds with particular praise for the significant attention to detail in its presentation and service.
The blend of traditional and modern luxury is evident throughout, from the tastefully decorated luxury rooms to the extraordinary artistic touches that enhance the overall atmosphere. The Windsor’s charm lies in its luxurious old-world feel, which justifies its standing as a true luxury hotel within ITC's prestigious caliber.
Known for its high nostalgia value, this heritage hotel offers a harmonious mix of modern amenities and historical elegance, making it a favorite among travelers seeking a unique and sophisticated experience. The property is touted as an exquisite five-star establishment, ensuring it meets the highest standards of luxury. The delightful breakfast offerings also contribute to the overall exceptional dining experience.
While a few guests contend it may not fully qualify as a luxury property, the majority agree that ITC Windsor justifies its name and status as a premier five-star destination, delivering a truly luxurious stay.
Yes, ITC Windsor, a Luxury Collection Hotel, Bengaluru has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at ITC Windsor, a Luxury Collection Hotel, Bengaluru.
No, ITC Windsor, a Luxury Collection Hotel, Bengaluru doesn't allow dogs.
No, parking facilities aren't available at ITC Windsor, a Luxury Collection Hotel, Bengaluru.
Yes, ITC Windsor, a Luxury Collection Hotel, Bengaluru has a gym.