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Summary of reviewsIrwin's Mountain Inn consistently garners praise for its fantastic location, offering easy access to Downtown Banff's shops, restaurants and attractions, which enhances the travel experience in this vibrant area. The rooms are frequently highlighted for their spaciousness, cleanliness and comfort, featuring all necessary amenities like microwaves and fridges. This makes the inn a decent choice for families and friends, though some areas could benefit from updates to the décor and furnishings. The cleanliness across the property is commendable with well-maintained rooms and communal areas, contributing to a pleasant stay.
Visitors express satisfaction with the on-site dining options at El Toro, especially enjoying their dinner experiences and the convenience of a 15% discount on meals. The breakfast, while not included, is also appreciated for its quality and the nearby restaurant's tasty dishes. The hotel's dog-friendly policies further enhance its appeal, offering thoughtful amenities for pets and making it a reliable option for travelers with dogs.
The staff is frequently described as friendly and accommodating, enhancing the overall guest experience with their helpfulness and professionalism. The positive staff interactions contribute significantly to the enjoyable atmosphere at the inn. However, some guests noted occasional issues with front desk staff demeanor and reception speed.
The availability of complimentary Wi-Fi is appreciated, though reliability can be inconsistent with some guests experiencing frequent disconnections and slow speeds. The fitness facilities, including a gym and sauna, generally receive positive feedback for being well-equipped and available 24/7. Additionally, the convenience of free parking, including underground options, is praised, despite occasional challenges with space and maneuverability.
Overall, Irwin's Mountain Inn stands out for its prime location, spacious and clean accommodations, friendly staff and pet-friendly environment, making it a solid choice for families, friends and pet owners alike. With some improvements to the décor and amenities, it could significantly elevate the guest experience. Show more
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Categories
Hotel near Golf Courses
Located on Banff Avenue, this inn provides a practical base for golfers visiting Banff, with easy access to the main road leading to the golf course.
Hotel near Ski Resorts
Situated on Banff Avenue, this inn offers easy access to the main street and the various stops for the free SkiBig3 shuttle service, which transports skiers to the area's resorts.
Dog Friendly Hotel
This inn is pet-friendly.
Business Hotel
Irwin's Mountain Inn offers essential amenities and a convenient location for business travelers. Its affordability and accessibility make it a practical choice for those with basic business needs.
Hotel with Parking
Guests receive free onsite parking, including access to a small underground parkade. Parking spots are subject to availability on a first-come, first-serve basis.
3-Star Hotel
Provides comfortable accommodations and a convenient location on Banff Avenue. Offers easy access to the town's amenities and attractions. Known for its good service and value.
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Room Types
Standard 2 Queen RoomThis room offers a flat-screen TV, coffee maker, mini refrigerator, and seating area. Free WiFi is available.
Standard King RoomThis room offers a flat-screen TV, coffee maker, mini refrigerator, and seating area. Free WiFi is available.
Superior 2 Queen RoomThis spacious suite features a flat-screen TV, coffee maker, mini refrigerator, and seating area. Free WiFi is available.
Superior 2 Bedroom Suite 2 QueenThis air-conditioned suite features a pull out sofa, a kitchenette with a fridge, microwave, coffee maker and table. A flat-screen TV is offered in both rooms.
Guest Reviews
7.7
Good
Location
Irwin's Mountain Inn boasts a fantastic location, frequently praised by guests for its easy and convenient access to Downtown Banff. Positioned on Banff Avenue, the inn is a short walk from the main streets, shops, restaurants and various attractions. Whether visiting in summer or winter, guests find its proximity to the center of Banff incredibly advantageous, making it easy to explore the town's vibrant shopping and dining options as well as nearby hiking spots. Additionally, the central placement provides excellent views of the surrounding mountains. Overall, the inn’s prime location and access to public transport like the Roam Transit Bus ensure that everything in Banff is within reach, enhancing the travel experience.
Breakfast
Visitors frequently remarked on the quality of breakfast options at Irwin's Mountain Inn. While breakfast is not included in the hotel stay, guests appreciated the nearby restaurant, describing it as great with delicious breakfast and nice tapas in the evening. Some found the availability of breakfast next door and sharing access to ElTaco convenient for easy breakfast plans. However, travelers did express a desire for breakfast to be included as part of their stay, noting that it would enhance the overall experience. Despite the additional charge for breakfast, the quality and convenience of the onsite and adjacent restaurants were positively highlighted.
Dinner
Irwin's Mountain Inn offers guests the convenience of an on-site restaurant, El Toro, which many find to be quite enjoyable for dinner. It serves wonderful food, including good steak and guests have appreciated the hotel's card offer that provides a 15% discount on meals. Some reviews suggest that the restaurant's quality is "good enough," though there are mixed opinions with a few guests describing their dinner experience as not great or substandard. Despite these varied opinions, overall, the possibility to have a nice dinner at the hotel's restaurant is appreciated and the staff's dining suggestions add to a positive dining experience.
Rooms
Nestled in a relatively central location, Irwin's Mountain Inn presents an array of rooms that largely impressed guests with their spaciousness and cleanliness. Many visitors found the rooms to be quite large, comfortable and equipped with all necessary appliances like microwaves and fridges. Cleanliness is frequently highlighted with rooms and bathrooms described as spotless, tidy and well-maintained.
The comfort of the beds and the quiet atmosphere in the rooms contributed to a restful stay for many. Local touches in the room décor and amenities such as air conditioning, balconies with mountain views and basic toiletries were appreciated by guests. Specific rooms with jacuzzis and superior suites received special mentions for their size and comfort levels.
However, there are consistent notes on the dated feel and older furnishings in many of the rooms. Several reviews pointed out that aspects such as carpets, paint and décor could benefit from an update. The size of the bathrooms was frequently noted as small and could be a drawback for some guests. There were also occasional comments on noise issues, primarily from air conditioners and isolated instances of poorly cleaned areas like carpets and sheets.
Overall, Irwin’s Mountain Inn stands out for its spacious and clean accommodations, though it may benefit from some refurbishments to improve the guest experience further. The combination of size, central location and cleanliness makes it a decent choice for families and friends seeking a comfortable stay.
Beds
Many guests of Irwin's Mountain Inn found the beds to be quite comfortable, frequently describing them as comfy, excellent and very comfortable. The beds and mattresses received positive feedback with several guests emphasizing that they easily had a good night's sleep. The rooms themselves were noted as being clean and spacious, enhancing the overall comfort. However, not all feedback was favorable; a few guests mentioned beds being of poor quality, uncomfortable or significantly aged. Some found the sheets to be a bit rough or even damaged. Pillows were occasionally criticized for being hard or uncomfortable. Despite some negative points, the majority of guests seemed very satisfied with the comfort of the beds at the inn.
Cleanliness
Irwin's Mountain Inn has garnered remarkably positive feedback regarding its cleanliness from guests. Many reviewers consistently highlight the clean and pleasant environment, noting that the rooms are not only very clean but also well-maintained and comfortable. The bathrooms are often described as spotless and well-lit, enhancing the overall experience. Guests appreciate the attention to detail shown by the housekeeping staff with rooms being timely cleaned and kept tidy throughout their stay.
The cleanliness extends beyond the individual rooms to the communal areas, including the hot tub area and hallways, although there were some suggestions for updating certain areas like the carpets and hallways. Despite a few isolated critiques about superficial cleaning and occasional housekeeping lapses, the general sentiment is overwhelmingly positive with praise for the spotless rooms and the exceptional cleaning service.
The hotel’s provision of Rocky Mountain Soap products adds a special touch that many guests seem to appreciate, aligning well with the clean and comfortable ambiance. Even with minor issues such as stained towels and dated fixtures, the consistent cleanliness of the premises plays a significant role in making the stay enjoyable and worry-free for guests.
Staff
Irwin's Mountain Inn is widely praised for its exemplary staff, who are frequently described as friendly, helpful and accommodating. Reviews indicate that the hotel team goes above and beyond to ensure a pleasant stay for guests, providing courteous service and being responsive to special requests. Common sentiments highlight the staff's attentiveness, professionalism and competence. Several guests mention receiving great dinner suggestions and convenient bus passes, while others appreciate the seamless service at the front desk and prompt room service.
However, not all feedback is stellar, as some reviews report issues with unwelcoming or rude front desk staff and slow reception. Nonetheless, the overall consensus suggests that Irwin's Mountain Inn prides itself on its warm and supportive environment, frequently highlighted by guests as a reason for an enjoyable stay. Despite occasional criticisms, the majority of experiences emphasize the staff's dedication to excellent customer service.
Wi-Fi
At Irwin's Mountain Inn, guests have shared mixed feedback regarding the Wi-Fi service. While many appreciated the availability of free Wi-Fi throughout the property, a number of reviews pointed out issues with its reliability and speed. Some guests found the Wi-Fi to be excellent and working fine in their rooms, while others experienced instability, frequent disconnections and poor connections. Despite the presence of Wi-Fi in many areas including rooms and the pub, some guests indicated that it was limited or only available during certain times. The management appears responsive as there were mentions of Wi-Fi issues being resolved quickly. However, consistent reliability of the Wi-Fi remains a concern for several guests.
Gym
The fitness facilities at Irwin's Mountain Inn generally receive positive remarks, though opinions vary. The gym itself is described as adequately equipped and convenient for those looking to maintain their workout routine while traveling. Its 24-hour availability adds to its appeal for fitness enthusiasts and the presence of a sauna and small jacuzzi provides additional relaxation options.
However, some guests noted that the gym is located underground and mentioned that it could benefit from a few upgrades. While there are mixed views on the size of the gym, ranging from it being small to large, the overall sentiment tends to lean towards satisfaction with the range and quality of equipment. Whether looking for a quick workout or needing full gym facilities, the on-site amenities cater well to most needs.
Parking
Irwin's Mountain Inn offers the convenience of free parking options, including underground and on-site spaces. The availability of parking is generally appreciated, particularly because it helps avoid the hassle of city parking and the associated costs. A variety of parking spaces are provided, catering to different vehicle sizes and there’s even heated underground parking available, which is ideal for cold weather conditions.
However, it's worth noting that parking can sometimes be challenging. The underground parking area can be tight and cramped, making it difficult for larger vehicles like SUVs to maneuver. The clearance in the basement parking is also low, which might not be suitable for every vehicle. Parking spots can fill up quickly, particularly at night, leading to limited availability. Some reviews mentioned the parking area as dim and dingy, adding to the difficulty of parking larger cars.
Despite these challenges, many guests found the parking options sufficient and appreciated the secure and private spaces available. The friendly staff at the front desk often provided assistance in finding suitable parking spots, adding to the overall positive experience.
Family
Irwin's Mountain Inn stands out as an ideal hotel for families, characterized by its family-friendly atmosphere and large, accommodating rooms. The spacious family suites and rooms designed for families of varying sizes ensure comfort, making it suitable for groups such as a family of four or even five. Guests note that the hotel provides great value and is a good spot for both families and friends. Additionally, amenities like the gym and spa enhance the overall appeal. The location is generally regarded as perfect or suitable for visitors, although some guests noted noise from other rooms and occasional rudeness at the front desk. Overall, families seeking a spacious and comfortable stay will find Irwin's Mountain Inn to be a fitting choice.
3 Star
Irwin's Mountain Inn is praised for offering good value for money, making it a solid choice for those looking to save a bit on their accommodations. The hotel is considered a typical three-star establishment with several guests mentioning that it meets but does not exceed the standard expectations for its rating. While there are comments about the hotel being somewhat dated and basic, the overall sentiment is that it provides a reliable and decent stay. The location is noted as decent and although the hotel is not luxurious, it satisfies the need for a budget-friendly option. Despite some opinions that it might align more with a two-star rating, the general consensus seems to affirm its status as a three-star hotel.
Honeymoon
Irwin's Mountain Inn offers a picturesque setting with beautiful and scenic mountainside views that appeal to honeymooners seeking a romantic backdrop. The inn boasts exclusive views that are considered honeymoon-worthy, enhancing the charm of the stay. Some reviews note that one of the rooms was amazing, indicating that guests can expect a satisfying experience in certain accommodations. However, there are mentions of inconsistencies, such as rooms being cold, which could affect the overall comfort. Despite the breathtaking views, some guests feel that the atmosphere may not fully align with a traditional wedding or honeymoon vibe.
Dog Friendly
Irwin's Mountain Inn in Banff is a standout choice for travelers with pets, particularly dogs. The hotel is consistently praised for being dog-friendly and accommodating. Guests traveling with their canine companions appreciate the thoughtful amenities such as dog beds and bowls, as well as the welcoming atmosphere that includes pet treats and toys upon arrival. The hotel successfully caters to families and individuals who prefer to bring their dogs along during their stay, making it a reliable option for repeat visits. While some mention that rooms designated for pets are on the first level, the overall sentiment is that Irwin's Mountain Inn excels in creating a comfortable and pet-welcoming environment.
No, Irwin's Mountain Inn doesn't have any pool.
No, a spa isn't available at Irwin's Mountain Inn.
Yes, Irwin's Mountain Inn welcomes dogs.
Yes, parking facilities are available at Irwin's Mountain Inn.