Rimrock Banff, Emblems Collection

Banff, 300 Mountain Avenue, P.O. Box 111051.151641,-115.559714(Show on Map)

8.4

Very Good

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Summary of reviews

The Rimrock Resort Hotel in Banff is celebrated for its exceptional location, perched on a picturesque mountainside with breathtaking views of the surrounding mountains. The serenity and accessibility to local attractions such as the Banff Gondola and Sulphur Mountain Hot Springs make it ideal for nature lovers and adventure seekers. Guests adore the peaceful and scenic setting, along with the clean, spacious rooms and the superb service. The dining experience garners mixed reviews. The breakfast buffet at the Primrose restaurant is praised for its variety and taste, although some guests felt it didn’t justify the additional cost. Dinner options also vary with high praise for the Eden restaurant's exceptional quality and ambiance, while Primrose faces some criticism for long waits and inconsistent quality. Rooms are consistently noted for their cleanliness, comfort and spectacular mountain views, though some guests mention a slightly dated decor and small bathrooms. The general cleanliness of the hotel is well maintained by the friendly and efficient housekeeping staff, even if some common areas could use deeper cleaning. The staff at The Rimrock Resort Hotel are frequently commended for their exceptional friendliness and helpfulness, enhancing the guest experience with their attentive service and approachability. The spa is generally appreciated for its relaxing atmosphere, though some guests find it small and lacking in special touches. The pool area with its extensive amenities, is a hit with families, although it can get crowded and occasionally messy. Parking is practical but the additional charges are noted as a drawback. Families especially enjoy the festive atmosphere during holiday seasons with activities designed for children and memorable experiences such as Santa's visit. Beds receive high praise for their comfort, contributing to a pleasant sleeping experience, although a few guests find them too soft. The luxury experience at the hotel rates well with its stunning location and views, but some guests feel the high room rates aren’t always justified. Overall, The Rimrock Resort Hotel offers a tranquil and beautiful retreat with strong service, magnificent views and a variety of amenities, making it a memorable stay for visitors in Banff.

Categories

Luxury

The Rimrock Resort Hotel Banff is a 5-star luxury hotel majestically situated on Sulphur Mountain, offering dramatic valley views. It is home to Eden, a fine dining restaurant known for its 17,000-bottle wine collection, and provides Signature Collection suites with private balconies.

Business

The Rimrock Resort Hotel features a convention facility suitable for various meeting sizes and event types. It offers spacious guest rooms with modern amenities and exceptional views that provide inspiration and comfort for business travelers. It also has a 17,000-bottle deep wine collection.

Indoor Pool

The Rimrock Resort Hotel offers an inviting indoor pool and hot tub with mountain views. Guests can also enjoy a steam room and sauna, and adults-only swimming is available during certain hours.

5 Star

Located near the Banff Gondola and Banff Centre for Arts and Creativity, this hotel offers a full-service spa, two restaurants, and panoramic views of the Canadian Rockies. Amenities include an indoor pool, hot tub, fitness center, and free in-room WiFi, ensuring a comfortable and luxurious experience.

EV charging stations

Features EV charging stations. The resort setting combined with this amenity offers a seamless experience for eco-conscious travelers.

Rooms with Fireplace

Known for its exceptional views and luxurious amenities, some rooms feature fireplaces, enhancing the cozy ambiance. The hotel's location and facilities make it ideal for a relaxing getaway. Many reviewers online have left reviews saying the views are great.

Gym

The Rimrock Resort Hotel Banff likely offers a fitness center with cardio and strength training equipment, along with stunning mountain views to enhance the workout experience.

Accessible

Features 7 wheelchair-accessible rooms, accessible main entrance and lobby, and accessible dining options. Accessible features include wide doorways, transition ramps, accessible bathrooms with roll-in showers, and grab bars. The hotel offers an accessible route from the public entrance to registration, guest rooms, restaurants, meeting rooms, and spa services. Valet parking is offered for vehicles outfitted for wheelchair drivers at the self-parking rate upon request.

Parking

The hotel provides heated indoor and outdoor parking options for a daily fee, including self-parking and valet parking. Electric vehicle parking is also available for a fee. The hotel cannot accommodate oversized vehicles.

EV charging stations

Pool

The Rimrock Resort Hotel features an indoor pool and hot tub. The hotel offers a luxurious experience with stunning mountain views.

Heated Pool

Indoor Pool

Golf

Located a short drive (approximately 4 km or 2.3 miles) from the Fairmont Banff Springs Golf Course, this hotel provides convenient access to the primary golf destination in Banff. It offers a looping shuttle that includes a stop at the golf course and has exclusive partnership offers with the golf course.

Romantic

Perched above the town of Banff, this luxury hotel offers stunning views of the Rocky Mountains. Its modern rooms, tasteful decor, and proximity to Banff's attractions make it an ideal base for a romantic exploration.

Dog Friendly

This hotel charges a pet fee of $60 for one dog per night and $20 per night for an extra dog, with a maximum of two dogs.

Family

The Rimrock Resort Hotel is close to the Banff Gondola and Sulphur Mountain, offering convenient access to family-friendly activities. It is a 5-star hotel with great views.

Spa

The Rimrock Spa provides rejuvenation with boutique therapies, including massages, body treatments, facials, and hand & foot care. Guests can relax in the indoor pool, hot tub, sauna, and steam room. The spa also has couples suites with mountain views.

Honeymoon

Perched above Banff, this hotel offers stunning views of the Canadian Rockies and Spray Valley. It features a luxurious spa with couples suites, fine dining options, and an indoor pool and hot tub for ultimate relaxation and reconnection.

Sustainability Journey

The Rimrock Resort Hotel Banff is rated 4 Green Keys and implements energy-efficient lighting, water conservation systems, and an extensive recycling program. It has partnered with ecoSpirits to reduce single-use glass waste and Hotels for Trees to plant a tree for guests who skip daily room cleaning. The hotel also provides 9 electric car charging stations and redirects air from internal vents to heat its parkade.

Ski

A luxury resort hotel that offers a dedicated ski connector shuttle service to transport guests to The Fairmont Banff Springs, where they can connect to the complimentary ski resort shuttles for Sunshine Village, Lake Louise, and Mt. Norquay.

Heated Pool

Features a heated indoor pool and hot tub with panoramic mountain views. The resort also offers a full-service spa and multiple dining options, providing a comprehensive and luxurious experience.

Room Types

Premium Forest View King RoomThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a safe deposit box, a carpeted floor, a TV, as well as mountain views. The unit has 1 bed.

Luxury Peak View King RoomThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, a carpeted floor, a TV, as well as mountain views. The unit has 1 bed.

Classic King RoomThe spacious triple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The triple room features a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a TV. The unit has 1 bed.

Premium Forest View Double Room with Two Queen BedsProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned quadruple room provides a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 2 beds.

Luxury Peak View Double Room with Two Queen BedsOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned quadruple room offers a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 2 beds.

Classic Room with Two Queen BedsProviding free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This quadruple room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a carpeted floor. The unit offers 2 beds.

Studio King Suite with Peak ViewThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV, a tea and coffee maker, a seating area, a wardrobe as well as mountain views. The unit offers 1 bed.

Rimrock Vista View King RoomThe spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a wardrobe, a safe deposit box, a carpeted floor, a TV, as well as mountain views. The unit has 2 beds.

Wellness Studio King Suite with Peak View and Private TerraceBoasting 1 bedroom, this spacious suite has 1 bathroom with a shower, a seating area and terrace where you can relax. The air-conditioned suite features a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as pool views. The unit offers 1 bed.

One-Bedroom Rimrock King SuiteThis spacious suite includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite offers air conditioning, a tea and coffee maker, a dining area, a wardrobe and a flat-screen TV. The unit has 1 bed.

One-Bedroom Rimrock Peak View King SuiteThis spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV, a tea and coffee maker, a dining area, a wardrobe as well as mountain views. The unit has 1 bed.

One-Bedroom Rimrock Vista View King SuiteThis spacious suite features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV, a tea and coffee maker, a dining area, a wardrobe as well as mountain views. The unit has 1 bed.

One-Bedroom Rimrock Vista View King Suite with Private TerraceFeaturing 1 bedroom, this spacious suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite provides a flat-screen TV, a tea and coffee maker, a dining area, a wardrobe as well as mountain views. The unit has 1 bed.

Guest Reviews

8.4

Very Good

Review Summaries

Location

Nestled on a picturesque mountainside, The Rimrock Resort Hotel in Banff boasts an outstanding location that guests consistently praise. The hotel offers breathtaking, panoramic views of the surrounding mountains, providing a serene oasis away from the hustle and bustle of tourist crowds. Its superb positioning next to the popular Banff Gondola and Sulphur Mountain Hot Springs allows for easy access to local attractions, making it an ideal spot for nature lovers and adventure seekers alike. Guests highlight its pleasant and scenic setting, perfectly suited for leisurely woodland strolls and appreciating the tranquility of the area. The hotel also garners praise for its clean, quiet rooms and the friendliness of its staff, elevating the overall experience. Many reviewers specifically mention the stunning vistas from their rooms, often describing them as amazing, spectacular and worth any possible room upgrades. Moreover, the property offers various amenities, including a pool, spas, gym and even Tesla chargers, catering to guests' diverse needs and enhancing convenience. The location allows for a blend of accessibility and peacefulness, making it a favored spot for those aiming to experience the natural beauty of Banff while still being close to key attractions.

Breakfast

Rimrock Banff, Emblems Collection offers a breakfast experience that receives mixed reviews from guests. On the positive side, many guests found the breakfast to be great with some describing it as super tasty, delicious and featuring a lot of choices. The breakfast buffet at the Primrose restaurant is often highlighted as stellar and excellent with an array of appealing options that guests appreciated. Room service breakfast is noted for its promptness, arriving quickly and being both hot and tasty. However, some guests mentioned less favorable aspects, such as the breakfast not being included in the room fees and the additional charge for it with one guest noting a $140 charge. The breakfast experience at Primrose received some criticisms for being disappointing and not living up to the price with mentions of the kitchen being very busy and contributing to the overall crowded atmosphere. Eden, another dining option, was praised, while breakfast was described as just so-so. Overall, while many guests enjoyed the flavorful and varied breakfast options, there are notable concerns regarding cost, busyness and inconsistent quality, particularly at the Primrose restaurant.

Dinner

Rimrock Banff, Emblems Collection offers a range of dining experiences that elicit mixed reviews from guests. The Primrose Restaurant, while praised for its delicious meals by some, has faced criticism for long waits, limited options and occasional quality issues, such as cold or overcooked food. The portions here tend to be smaller and can be on the pricey side. On the other hand, the Eden restaurant consistently garners high praise for its exceptional and spectacular dining experience. Guests appreciate the top-notch, timely service and the amazing meal quality. The views from the restaurant windows and the overall ambience contribute positively to the dining experience. While some guests found the food in the hotel's lobby and lounge to be of poor quality, others enjoyed the amazing food offered at the Primrose and the lounge. Despite some reviews mentioning that the food might not always justify the price, the overall takeaway is that guests have a variety of dining options with generally good, sometimes terrific, food and excellent ambience, especially when dining at Eden.

Rooms

The rooms at The Rimrock Resort Hotel in Banff consistently offer comfort and spaciousness, frequently praised for their stunning views of the mountains and the lovely, clean atmosphere. Guests appreciated the beautiful and spacious rooms, noting that the premium king suite in particular stood out as exceptional. Comfortable beds and clean, well-appointed spaces were common comments, contributing to a satisfying stay. The proximity to the gondola, trails and hot springs added to the convenience and enjoyment of the location. However, several reviews mentioned that the rooms and decor felt a bit dated and could benefit from some upgrades. While the size of most rooms was appreciated, there were mentions of the bathrooms being small, lacking in storage space and the occasional musty smell. Some guests also found the temperature control in the rooms to be inadequate, impacting their comfort during sleep. Overall, despite some areas that could use updating, the combination of comfortable accommodations and spectacular views make The Rimrock Resort Hotel a memorable place to stay in Banff.

Beds

The beds at The Rimrock Resort Hotel in Banff consistently receive high praise from guests for their exceptional comfort. Many reviewers describe the beds as comfortable with some noting that they are incredibly or extremely comfortable. Guests frequently highlight the quality of the pillows and the overall bed setup, referring to it as awesome and fabulous. The king-size beds, in particular, are often mentioned for their comfort. However, a few guests found the beds too soft with some experiencing soreness or issues with the beds collapsing. Overall, the positive feedback on the beds predominates, suggesting a restful and pleasant sleeping experience for most visitors.

Cleanliness

Rimrock Banff, Emblems Collection receives consistent praise for its cleanliness with guests frequently mentioning that the hotel is very clean and well cared for. The friendly and efficient housekeeping staff contribute significantly to the hotel's cleanliness, ensuring rooms are spotlessly clean, comfortable and maintained at all times. Despite some critiques about the hotel's dated appearance and the need for deep cleaning in common areas, the overall sentiment is positive. Guests found their rooms to be clean and the bedding comfortable. However, a few noted specific issues such as hair in the showers and occasional stains on the sheets. The spa and pool areas received mixed reviews with comments about the need for better maintenance. While the hotel's facilities and rooms may appear dated, the emphasis on cleanliness and the professional, courteous staff help create a welcoming and pleasant stay for visitors. Overall, cleanliness stands out as a strong point for those staying at The Rimrock Resort Hotel in Banff.

Staff

The Rimrock Resort Hotel in Banff garners rave reviews for its exceptional staff, who contribute significantly to the positive guest experience. Numerous individuals describe the team as helpful, friendly and attentive, showing a strong commitment to excellent customer service. Check-ins are frequently mentioned as smooth and pleasant with staff greeting guests warmly upon arrival. The hotel's employees stand out for their approachability and eagerness to ensure guests are satisfied with their stay, consistently inquiring about their experiences. Guests appreciate the accommodating nature of the concierge, who go above and beyond to assist with activity planning and provide useful information. The hotel staff's gracious and non-pushy demeanor adds to the overall pleasant atmosphere, making guests feel genuinely welcomed and cared for. Moreover, the hotel's management is noted for its efforts to exceed expectations and create memorable stays. Reviews consistently highlight the superb team at Rimrock, including the talented chef Brandon at the Eden restaurant, who contributes to the delightful dining experiences. The friendly and professional attitude of the staff, coupled with their outstanding service orientation, makes the Rimrock Resort Hotel a standout destination in Banff.

Spa

The Rimrock Resort Hotel's spa receives generally positive feedback from guests with several reviewers highlighting it as a nice and relaxing space. The area is described as perfect by some, offering a good-sized steam room, sauna and Jacuzzi. Guests have also enjoyed the massages with one specifically praising the aroma full body massage as excellent. However, there are some mixed feelings about the spa's overall experience. A few guests found the spa facilities to be somewhat meager and noted that the spa is small and lacks a special or fancy feel. While the variety of options available is appreciated, the quality of massages is considered pricey by some. Additionally, the lack of snacks with just water and tea available was a minor disappointment. Despite these critiques, many still found the spa to be a pleasant addition to their stay.

Pool

Rimrock Banff, Emblems Collection boasts a lovely pool area that provides a range of amenities for guests looking to relax and unwind. The indoor pool is spacious, complemented by a hot tub and spa, which remain open until 23:00, offering a delightful experience for those who enjoy a late-night dip. Many reviews highlight the enjoyable hot pool and the extensive facilities, which include a sauna, steam room, whirlpool and even an ice-skating rink. The pool's temperature is perfectly suited for swimming, making it a hit among kids and adults alike. However, there are some areas for improvement. The pool area itself can look a bit tired and cleanliness is occasionally an issue with some guests noting that the pool and locker rooms were messy and the washrooms had hair on the walls. Additionally, the pool area can get crowded with kids running around adding to the hustle and bustle. Despite these minor drawbacks, the majority of guests find the pool and its associated amenities, such as the nice sitting areas outside, to be a significant plus. Easy access to the nearby Banff Hot Springs adds to the appeal, making the Rimrock Resort Hotel a strong contender for travelers seeking both relaxation and recreation during their stay in Banff.

Parking

Rimrock Banff, Emblems Collection generally offers convenient and easy-to-navigate parking options, including both self-parking and valet services. Many guests found the parking practical and appreciated the ease of transportation to and from the hotel. Some, however, mentioned that the parking could use updating and found the additional costs, such as the $25 per night fee, to be high. There was a sentiment among several guests that parking fees should be included, particularly given the premium room rates. The heated, attached parking was noted as a benefit, but for those staying longer periods, the parking fees added up and felt excessive. Valet service was mentioned positively for its punctuality, though the extra charge for using electric vehicle chargers was noted. Overall, while the parking facilities are good, the extra costs were a common point of critique among guests.

Family

The Rimrock Resort Hotel in Banff is highly praised for its family-friendly atmosphere, making it an ideal choice for family stays. Guests consistently highlight the fantastic property and great amenities available for children. Many families appreciate the decent-sized rooms that comfortably accommodate a family of four, ensuring ample space for everyone. The resort's staff receive positive remarks for their excellent service, particularly in their interactions with children. Examples include servers who engage with young guests, creating a warm and welcoming environment. During the Christmas season, the hotel shines with numerous activities designed for the whole family. The special touch of Santa's visit on Christmas morning is repeatedly described as magical, adding a memorable experience for both kids and parents. Overall, while some visitors noted a lack of kid-focused activities outside the holiday season, The Rimrock Resort Hotel impresses with its festive family offerings, first-class service and amenities tailored to ensure a comfortable and enjoyable stay for families.

Luxury

The Rimrock Resort Hotel in Banff offers a high-end experience that’s ideal for special trips, boasting luxurious amenities such as comfortable robes. However, some visitors feel that despite the high room rates, which can exceed $600 per night, the luxury level doesn’t always meet the expectations of a 5-star establishment. The location and stunning views are significant highlights, but opinions vary on whether the overall value justifies the cost.

FAQ

Yes, Rimrock Banff, Emblems Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Rimrock Banff, Emblems Collection.

Yes, Rimrock Banff, Emblems Collection welcomes dogs.

Yes, parking facilities are available at Rimrock Banff, Emblems Collection.

Yes, Rimrock Banff, Emblems Collection has a gym.

Location

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