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Summary of reviewsThe Papandayan in the heart of Bandung receives glowing praise from guests for its blend of convenience, tranquility and luxury service. Its prime location allows easy access to key attractions like the Trans Mall and Trans Studio Bandung, while offering a serene retreat amidst lush greenery and captivating gardens. Despite being centrally situated, it remains surprisingly quiet, enhanced by the friendliness and accommodating nature of the staff.
The breakfast at The Papandayan stands out as a highlight with an extensive and varied selection ranging from traditional Indonesian dishes to international cuisine. Reviewers frequently commend the taste, quality and exceptional service, making it one of the most memorable parts of their stay.
Guests find the rooms spacious, clean and comfortable with many appreciating the welcoming decor and cozy beds. The amenities, including bathtubs, pools, gyms and spas, add to the overall positive experience. Although there are minor mentions of mustiness and occasional stained carpets, the high standards of cleanliness and well-maintained facilities contribute significantly to the hotel's favorable reputation.
The staff at The Papandayan is consistently described as friendly, skilled and eager to assist, significantly enhancing the guest experience with their prompt and personal service. While there were isolated instances of less friendliness during busy periods, the general consensus is that the staff's warm and responsive attitudes make for a welcoming and memorable stay.
The pool area with its lovely tropical ambiance, receives mixed reviews. While many appreciate its beauty and cleanliness, some feel it is somewhat small and express concerns about its temperature and early closing hours. Despite these points, it still adds to the pleasant overall environment.
The beds are generally noted for their comfort, accommodating families and ensuring restful sleep. Though there are occasional comments about firmness and size, the majority of guests find them satisfactory if not exceptional.
Overall, The Papandayan offers a luxurious and serene haven in Bandung, characterized by excellent service, high-quality offerings and a convenient yet tranquil location. The positive sentiments from guests underscore its status as a recommended destination for both relaxation and exploration. Show more
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Categories
Luxury Hotel
A historic 5-star hotel in the city center offering refined luxury with a heated outdoor pool, fitness facilities, a day spa, 24-hour butler service, and four dining options.
Hotel for Honeymoon
The Papandayan is known for its elegance and exceptional service, providing a romantic ambiance. It offers various amenities, including a spa and fine dining, ensuring a comfortable and memorable honeymoon.
Family Friendly Hotel
The hotel offers interconnecting room options, ideal for traveling families, with a king-sized bed in one room and two single beds in the other. This allows families to feel they have their own space while staying connected.
Hotel with Swimming Pool
The Papandayan offers a luxurious swimming pool. The hotel is known for its exceptional service and high-quality amenities.
Outdoor Pool
Business Hotel
The hotel provides meeting and event spaces, high-speed internet access, and dedicated business services. Its Bandung location and luxurious accommodations make it ideal for business travelers.
Hotel with Parking
The Papandayan is a prominent hotel in Bandung and is anticipated to have ample and convenient parking for its guests.
5-Star Hotel
The Papandayan is known for its excellent service and well-maintained facilities. It offers a luxurious stay with a focus on comfort and guest satisfaction, ensuring a pleasant experience for all visitors.
Hotel with Outdoor Pool
The hotel offers a sizable outdoor swimming pool with a dedicated children's area. The pool is surrounded by green landscaping, providing a pleasant and family-friendly atmosphere for swimming and lounging.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Romantic Hotel
Hotel with Gym
Room Types
Classic Twin RoomComfortable and air-conditioned, this twin room comes with a flat-screen TV, a personal safe, and an electric kettle. Private bathroom has a shower, a bath, slippers, and free toiletries.
Premier King RoomThis double room features air conditioning and seating area. A separate bathtub and standing shower are available in the private bathroom. A maximum of 1 extra bed is allowed in the room.
Ambassador King RoomThis air-conditioned twin/double room features a bathrobe, minibar and exclusive lounge access. It also has a seating area and a private bathroom with bath and shower facilities.
Please note that this room is located on a non-smoking floor.
Family Double RoomFor a minimum stay of 2 nights, guests enjoy:
- The benefits of Edelweiss Sauna & Steam Room
- Buffet breakfast for 1 person
Please note the room allocation and bed types will be determined by the hotel upon check-in. It might be a higher room category but it would be based on availability upon arrival. Extra charges may apply for any special requests on this booking. Guest may get smoking floor room, non-smoking floor room, room with king bed or room with twin beds.
Premier Twin RoomThis air-conditioned room features a bathrobe and a minibar. It also has a seating area and a private bathroom with bath and shower facilities.
Please note that this room is located on a non-smoking floor.
Classic King RoomComfortable and air-conditioned, this twin room comes with a flat-screen TV, a personal safe, and an electric kettle. Private bathroom has a shower, a bath, slippers, and free toiletries.
SuiteThis spacious suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with streaming services, soundproof walls, a minibar, executive lounge access as well as garden views. The unit offers 1 bed.
Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a minibar, executive lounge access as well as garden views. The unit has 2 beds.
Guest Reviews
8.9
Excellent
Location
Located in the heart of Bandung, The Papandayan offers a prime location that combines convenience with tranquility. Guests frequently praise its beautiful setting, enriched with lush greenery and captivating gardens, providing a peaceful retreat despite being centrally situated. The proximity to key attractions, such as the Trans Mall and Trans Studio Bandung, makes it an excellent choice for those eager to explore the city. The hotel's strategic location allows for easy access to and from the city, yet it remains surprisingly quiet amidst the urban hustle. The staff's friendliness and accommodating nature enhance the positive experience of staying here. Although some find the distance to certain areas and the lack of footpaths less ideal, the overall sentiment towards the hotel location is exceptionally favorable, offering a serene oasis close to Bandung's vibrant city life.
Breakfast
The Papandayan Hotel receives high praise for its breakfast offerings according to guest reviews. Patrons highlight the extensive and varied selection available each morning, featuring a myriad of both international and local cuisines. Guests are delighted with the range of options, from traditional Indonesian dishes, sushi and curries to eggs, bacon and delightful baked goods. The breakfast is described as exceptional and fantastic with standout mentions for its taste and the high quality of the coffee.
Many appreciate the luxury of having a wide array of choices, even noting 35 different selections at times, making it an extensive and satisfying experience. The breakfast buffet receives accolades for its superb service with helpful and friendly staff enhancing the overall dining experience. Although the buffet format means guests can't serve themselves, the efficient service makes up for it.
While the vast majority of reviews are positive, a few guests feel the breakfast could offer more variety to maintain interest over a longer stay. Nevertheless, the breakfast is generally viewed as delicious, well worth the price and a highlight of staying at The Papandayan. Even on occasions when the buffet was unavailable, the quality and variety of the offerings still impressed guests, underscoring the hotel's commitment to a top-notch breakfast experience.
Rooms
The rooms at The Papandayan are frequently praised for their spaciousness and cleanliness, which are consistent features appreciated by guests. These rooms offer ample space, often described as big and wide, creating a comfortable environment for families and individuals alike. Many reviews highlight the rooms' tidiness and well-maintained amenities that meet the standards expected of a 5-star hotel.
Travelers have found the beds and pillows to be particularly comfortable, contributing to an overall restful stay. The cozy and well-decorated interiors of the rooms also receive positive mention. Even though one guest noted a slightly musty feeling, this seems to be an outlier compared to the overwhelming consensus on cleanliness and comfort.
The friendliness of the staff adds to the positive experience with guests finding the service cozy and accommodating. Additional in-room features like bathtubs, which are especially enjoyed by children and the availability of facilities such as pools, gyms and spas, further enhance the stay.
In summary, The Papandayan's rooms are characterized by their generous space, cleanliness and comfort, supported by friendly service and comprehensive amenities. The overall atmosphere and attention to detail make for a pleasant and enjoyable stay.
Beds
The beds at The Papandayan hotel generally receive positive feedback for their comfort with many guests describing them as comfortable and even mentioning that they have never slept in such a comfortable bed. The beds are big and comfy enough to accommodate a family with a young child. However, some guests have noted that the beds can be a bit hard or firm, which may be a matter of personal preference. There are also a few comments about the beds being too narrow for two people and some mention of stains on the pillows and curtains. Overall, the beds are considered to be comfortable by most guests.
Cleanliness
The Papandayan impresses guests with its high standards of cleanliness and well-maintained facilities. Reviews highlight the clean and spacious bathrooms, tidy rooms and beautiful, cozy accommodations. Guests often mention the overall clean environment of the hotel, including public areas such as the garden, pond, pool and lobby. The professional and friendly staff further enhances the experience by maintaining cleanliness throughout the hotel. However, some feedback points to issues like stained carpets and occasional poor linen cleanliness, indicating room for minor improvements. Overall, the hotel's dedication to cleanliness contributes significantly to its positive reputation.
Staff
The Papandayan hotel in Indonesia garners commendations for its exceptional staff, frequently described as extremely friendly, skilled and always ready to assist. Numerous reviews highlight the staff's prompt availability and willingness to be helpful in any situation. Guests emphasize the consistent friendliness and politeness, noting that the employees go above and beyond in delivering personal and professional service.
Terms like "super friendly," "amazingly friendly," and "very polite" are recurrent, signifying a standard of hospitality that significantly enhances the guest experience. The unique, personal touch offered by the hotel’s employees stands out, creating a memorable stay for visitors. Although there were rare instances of the staff being less friendly during busy periods, the overwhelming consensus is that their warm and responsive attitudes are a significant advantage.
The positive interactions with the staff are complemented by other aspects of the hotel's offerings, such as good facilities and a very good breakfast with a nice garden view. Overall, The Papandayan’s emphasis on high-quality, approachable service fosters a welcoming and comfortable environment, making it a recommended destination for thoughtful hospitality.
Pool
The pool at The Papandayan has received a mix of reviews. Many guests described the pool as lovely, beautiful and warm, highlighting its cleanliness and appealing size with some noting it as large and suitable for kids. There were mentions of a nice tropical forest ambiance surrounding the pool area, adding to its charm.
Nonetheless, several guests brought up points of improvement. Some felt the pool was somewhat small and others mentioned that it wasn't heated, making it feel quite cold despite warm weather. The closing times of the pool also seemed early to guests with some noting it closed as early as 5pm or 6pm. A few guests were disappointed by the lack of loungers and commented on the discomfort with pool access.
Overall, while the pool area has some beautiful aspects and offers a pleasant experience, there are areas that could benefit from enhancements, particularly in terms of amenities and operational hours.
Yes, The Papandayan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Papandayan.
No, The Papandayan doesn't allow dogs.
Yes, parking facilities are available at The Papandayan.