Novotel Phuket Resort receives overwhelmingly positive feedback from guests, particularly for its exceptional location perched on a small hill with stunning panoramas of Patong Beach and the Andaman Sea. Visitors enjoy breathtaking sunsets and a tranquil ambiance, while being near markets, cafes, restaurants and bars. The resort offers easy access to the beach and local attractions, accentuated by a beautiful, clean property adorned with authentic Thai architecture.
The breakfast buffet is highly praised for its variety, quality and accommodating service, featuring diverse options that cater to different dietary needs. Guests appreciate the scenic view from the breakfast area and the designated children's corner. Although some suggest the food items could be more varied, the overall breakfast experience is rated as a highlight of the stay.
Dining experiences at the hotel receive mixed reviews. While many enjoy the food's quality and taste, particularly the breakfast and dinner offerings, some guests find the restaurant service slow and the menu lacking variety. Despite the higher cost of dining within the hotel, the pleasant service and specific meal options make dining worthwhile.
The rooms are generally appreciated for their spaciousness, cleanliness and beautiful views, especially the sea view rooms. Amenities like direct pool access and family-friendly touches enhance guest satisfaction. However, some rooms may benefit from cosmetic updates and maintenance. Noise from the street or busy areas within the hotel can be a concern.
Cleanliness is another strong point with the hotel environment and rooms frequently described as well-maintained and spotless. Some minor lapses in housekeeping are noted, but overall, guests find the resort clean and inviting.
The staff's friendliness, helpfulness and attentiveness receive high commendations, contributing to a warm and hospitable environment. The team is praised for their professionalism, child-friendly approach and excellent service, making guests feel valued and welcomed.
Wi-Fi service at the resort is mixed with some guests experiencing fast speeds and others noting connectivity issues in certain areas. Addressing these concerns could significantly improve guest satisfaction.
The spa is appreciated for its relaxing atmosphere, quality treatments and friendly staff, despite some mention of dated facilities and high prices. The gym also receives mixed feedback with well-equipped facilities and diverse fitness activities being highlighted, though some guests note it could use updates and better availability.
The resort’s swimming pools are a standout feature with multiple beautifully maintained pools offering stunning views and family-friendly amenities. Guests enjoy clean, well-maintained pool areas that provide a relaxing and visually appealing leisure experience.
Located at the beginning of Patong Beach, the resort offers easy beach access and beautiful views from certain rooms. While the beach development noise and narrowness in some areas are minor concerns, the overall beach experience is positive with nearby snorkeling opportunities and convenient proximity being highlights.
Lastly, convenient parking facilities and good security measures round out the positive aspects of staying at
Novotel Phuket Resort, making it an excellent choice for travelers seeking a balanced experience of tranquility, scenic beauty and access to vibrant local attractions.